Inspection Reports for
Ivy Park at Walnut Creek

CA, 94598

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Deficiencies (last 2 years)

Deficiencies (over 2 years) 2 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

50% better than California average
California average: 4 deficiencies/year

Deficiencies per year

4 3 2 1 0
2024
2025

Occupancy

Latest occupancy rate 84% occupied

Based on a October 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy rate over time

63% 72% 81% 90% 99% 108% Mar 2024 Aug 2024 Mar 2025 Apr 2025 Oct 2025

Inspection Report

Complaint Investigation
Census: 72 Capacity: 86 Deficiencies: 0 Date: Oct 23, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to a complaint received on 2025-07-14 alleging that facility staff did not meet the care needs of the residents.

Complaint Details
The complaint alleged that facility staff did not meet the care needs of the residents. The investigation found that staff provided appropriate care, including repositioning and incontinence care, and used safe transfer techniques. The allegation was unsubstantiated.
Findings
The investigation included interviews with residents, staff, witnesses, and review of relevant documents. The allegation was found to be unsubstantiated due to lack of preponderance of evidence, and no deficiencies were cited.

Report Facts
Number of residents interviewed: 3 Number of staff interviewed: 5 Number of witnesses interviewed: 2 Caregivers per shift: 3 Caregivers per shift: 2

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet with Licensing Program Analyst during investigation
Grace LukLicensing Program AnalystConducted complaint investigation
Harpreet HumpalSupervisorSupervisor overseeing investigation

Inspection Report

Complaint Investigation
Census: 74 Capacity: 86 Deficiencies: 0 Date: Jul 2, 2025

Visit Reason
An unannounced complaint investigation was conducted to investigate allegations that staff did not properly assess a resident, prevent a resident from wandering from the facility, and provide adequate care and supervision to a resident.

Complaint Details
The complaint alleged staff did not properly assess Resident R1, did not prevent Resident R1 from wandering from the facility, and did not provide adequate care and supervision to Resident R1. After interviews and review of records, all allegations were found unsubstantiated.
Findings
The investigation found that staff properly assessed the resident, prevented the resident from wandering outside the facility without supervision, and provided adequate care and supervision. Therefore, the allegations were unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 86 Census: 74

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet with during investigation and interviewed regarding allegations
James SampairLicensing Program AnalystConducted the complaint investigation
Harpreet HumpalSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 74 Capacity: 86 Deficiencies: 0 Date: Jul 2, 2025

Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations that staff did not properly assess a resident, prevent a resident from wandering from the facility, and provide adequate care and supervision to a resident.

Complaint Details
The complaint alleged staff did not properly assess Resident R1, did not prevent Resident R1 from wandering from the facility, and did not provide adequate care and supervision to Resident R1. After interviews and review of records, the allegations were found unsubstantiated.
Findings
The investigation found that staff properly assessed the resident, prevented the resident from wandering outside the facility unattended, and provided adequate care and supervision. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 86 Census: 74

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet with during the investigation and interviewed regarding allegations
James SampairLicensing Program AnalystConducted the complaint investigation
Harpreet HumpalLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 68 Capacity: 86 Deficiencies: 0 Date: Apr 24, 2025

Visit Reason
An unannounced complaint investigation was conducted to investigate allegations that staff did not allow a resident to participate in decision making regarding their care, did not provide resident copies of their records, and did not safeguard the resident's personal items.

Complaint Details
The complaint was investigated and found to be unfounded based on interviews with witnesses and the Executive Director, as well as record reviews. The allegations were determined to be false or without reasonable basis.
Findings
The investigation found that the allegations were not supported by the data collected. Interviews and record reviews showed that the resident was allowed to participate in care decisions, copies of records were provided when requested properly, and personal items were safeguarded. Therefore, the allegations were determined to be unfounded.

Report Facts
Facility capacity: 86 Resident census: 68

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet with during investigation and provided information related to allegations
James SampairLicensing Program AnalystConducted the complaint investigation

Inspection Report

Complaint Investigation
Census: 68 Capacity: 86 Deficiencies: 0 Date: Apr 24, 2025

Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations that staff did not allow a resident to participate in decision making regarding their care, did not provide resident copies of their records, and did not safeguard resident's personal items.

Complaint Details
The complaint was investigated and found to be unfounded. Allegations included staff not allowing resident participation in care decisions, not providing copies of records, and not safeguarding personal items. The data collected did not support any of these allegations.
Findings
The investigation found that the allegations were not supported by the data collected and were determined to be unfounded. Interviews and record reviews showed no evidence of the alleged issues.

Report Facts
Capacity: 86 Census: 68

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet during investigation and interviewed regarding allegations
James SampairLicensing Program AnalystConducted the complaint investigation visit
Harpreet HumpalLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Annual Inspection
Census: 72 Capacity: 86 Deficiencies: 0 Date: Mar 13, 2025

Visit Reason
The inspection was an unannounced required annual inspection conducted by Licensing Program Analysts to evaluate the facility's compliance with regulations.

Findings
The facility was inspected inside and outside with no obstructions found. Safety measures such as temperature control, food storage, sharps storage, and fire safety equipment were all in compliance. Records for residents and staff were complete and no citations were issued.

Report Facts
Nonperishable food days on hand: 7 Perishable food days on hand: 2 Resident records reviewed: 5 Staff records reviewed: 5

Employees mentioned
NameTitleContext
Linda Thuong NguyenExecutive DirectorMet with during inspection and named in report
James SampairLicensing EvaluatorConducted inspection and signed report
Harpreet HumpalSupervisorNamed as supervisor in report
Y. BrownLicensing Program AnalystConducted inspection

Inspection Report

Annual Inspection
Census: 72 Capacity: 86 Deficiencies: 0 Date: Mar 13, 2025

Visit Reason
The inspection was an unannounced Required Annual Inspection conducted by Licensing Program Analysts to evaluate the facility's compliance with regulations.

Findings
The facility was inspected inside and outside with no obstructions found. Safety measures such as temperature control, lighting, food storage, and fire safety equipment were all in compliance. Records for residents and staff were complete, and no citations were issued.

Report Facts
Nonperishable food supply: 7 Perishable food supply: 2 Records reviewed: 5 Records reviewed: 5

Employees mentioned
NameTitleContext
Linda Thuong NguyenExecutive DirectorMet with Licensing Program Analysts during inspection
James SampairLicensing Program AnalystConducted the inspection
Y. BrownLicensing Program AnalystConducted the inspection
Harpreet HumpalLicensing Program ManagerNamed in report header

Inspection Report

Original Licensing
Census: 71 Capacity: 86 Deficiencies: 1 Date: Mar 7, 2025

Visit Reason
This was a post licensing unannounced inspection conducted to evaluate compliance with licensing requirements following the facility's licensing.

Findings
The inspection found the facility generally compliant with safety and operational standards, including adequate food supplies, locked medication storage, and functioning smoke and carbon monoxide detectors. However, one Type-A citation was issued related to a failure in criminal record clearance compliance, along with a $500 civil penalty.

Deficiencies (1)
Failure to comply with criminal record clearance requirements for 1 of 5 records reviewed not associated with the facility, posing an immediate health, safety, or personal rights risk.
Report Facts
Civil penalty amount: 500 Resident records reviewed: 5 Staff records reviewed: 5 Food supply minimum days: 2 Food supply minimum days: 7 Indoor temperature: 76.8 Maximum hot water temperature: 113.3

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet during inspection and named in report
James SampairLicensing Program AnalystConducted the inspection
Harpreet HumpalSupervisorSupervisor overseeing inspection

Inspection Report

Original Licensing
Census: 71 Capacity: 86 Deficiencies: 1 Date: Mar 7, 2025

Visit Reason
This was a post licensing inspection conducted unannounced to evaluate compliance with licensing requirements following initial licensing.

Findings
The inspection found the facility generally compliant with safety and operational standards, including adequate food supplies, locked medication and cleaning supply storage, and functioning smoke and carbon monoxide detectors. However, one Type-A citation was issued related to criminal record clearance noncompliance, along with a $500 civil penalty.

Deficiencies (1)
Licensee did not comply with criminal record clearance requirements in 1 of 5 records reviewed, posing an immediate health, safety, or personal rights risk.
Report Facts
Civil penalty amount: 500 Number of resident records reviewed: 5 Number of staff records reviewed: 5

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorMet with during inspection and named in report
James SampairLicensing Program AnalystConducted the inspection and signed the report
Harpreet HumpalLicensing Program ManagerNamed as supervisor and licensing program manager

Inspection Report

Complaint Investigation
Census: 71 Capacity: 86 Deficiencies: 1 Date: Mar 6, 2025

Visit Reason
The inspection visit was an unannounced complaint investigation conducted to investigate an allegation that staff did not ensure a resident was allowed visitors while in care.

Complaint Details
The complaint was substantiated. The allegation that staff did not ensure a resident was allowed visitors while in care was confirmed by evidence including an email from the Executive Director outlining visitation restrictions. The preponderance of evidence standard was met.
Findings
The allegation was substantiated based on facility documentation and an email from the Executive Director confirming visitation restrictions for Resident R1, limiting visits to common areas and a maximum of 20 minutes per visit.

Deficiencies (1)
Failure to ensure residents have the right to visitors during reasonable hours without prior notice, infringing on personal rights as per CCR 87468.1(a)(11).
Report Facts
Capacity: 86 Census: 71 Plan of Correction Due Date: Mar 13, 2025

Employees mentioned
NameTitleContext
James SampairLicensing Program AnalystConducted the complaint investigation and authored the report
Linda NguyenExecutive DirectorFacility administrator who provided documentation and was interviewed during the investigation
Harpreet HumpalSupervisorSupervisor overseeing the complaint investigation

Inspection Report

Complaint Investigation
Census: 71 Capacity: 86 Deficiencies: 0 Date: Mar 6, 2025

Visit Reason
The inspection visit was an unannounced complaint investigation conducted to investigate allegations that staff did not ensure a resident was utilizing medical devices and that the licensee did not obtain resident appraisal before admittance.

Complaint Details
The complaint was unsubstantiated after investigation. Allegations included staff not ensuring resident use of medical devices and failure to obtain resident appraisal before admittance. Documentation and interviews did not confirm these allegations.
Findings
The investigation found no preponderance of evidence to confirm the allegations. Interviews and documentation review showed the resident was admitted without a hearing aid and did not require one, and the preadmission appraisal was appropriately completed. Therefore, the allegations were unsubstantiated.

Report Facts
Capacity: 86 Census: 71

Employees mentioned
NameTitleContext
James SampairLicensing Program AnalystConducted the complaint investigation
Linda NguyenExecutive DirectorMet with Licensing Program Analyst during investigation
Gilbert CastroAdministratorFacility administrator named in report header

Inspection Report

Complaint Investigation
Census: 71 Capacity: 86 Deficiencies: 1 Date: Mar 6, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate an allegation that staff did not ensure a resident was allowed visitors while in care.

Complaint Details
The complaint was substantiated. The facility restricted visitation rights of a resident contrary to regulations. The deficiency was cited under CCR 87468.1(a)(11).
Findings
The allegation was substantiated based on facility documentation and an email from the Executive Director confirming visitation restrictions for Resident R1, limiting visits to common areas and a maximum of 20 minutes per visit.

Deficiencies (1)
Personal Rights of Residents in All Facilities (a)(11) - To have their visitors during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon. This requirement was not met as evidenced by visitation restrictions imposed on Resident R1.
Report Facts
Capacity: 86 Census: 71 Deficiency Plan of Correction Due Date: Mar 13, 2025

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorNamed in relation to the visitation restriction finding and exit interview
James SampairLicensing Program AnalystConducted the complaint investigation visit
Harpreet HumpalLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 71 Capacity: 86 Deficiencies: 0 Date: Mar 6, 2025

Visit Reason
The inspection visit was an unannounced complaint investigation conducted in response to allegations that staff did not ensure a resident was utilizing medical devices and that the licensee did not obtain resident appraisal before admittance.

Complaint Details
The complaint was unsubstantiated based on interviews with witnesses, the resident, and the Executive Director, as well as review of medical and preadmission documentation.
Findings
The investigation found no evidence to confirm the allegations. Interviews and documentation review showed the resident did not require a hearing aid and had a preadmission appraisal indicating lack of capacity for informed medical decisions. Therefore, the allegations were unsubstantiated.

Report Facts
Capacity: 86 Census: 71

Employees mentioned
NameTitleContext
James SampairLicensing Program AnalystConducted the complaint investigation
Linda NguyenExecutive DirectorMet with the Licensing Program Analyst during the investigation
Gilbert CastroAdministratorFacility administrator named in the report
Harpreet HumpalLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report

Census: 71 Capacity: 86 Deficiencies: 0 Date: Aug 2, 2024

Visit Reason
The visit was an unannounced case management inspection concerning an incident on 7/28/2024 where Resident R1 eloped from the facility.

Findings
The inspection found that although Resident R1 wore a WanderGuard and staff responded quickly, R1 eloped due to being a very fast walker. No citations were issued during this visit. Plans were made for R1 to move to a memory care unit in a different facility due to the risk of future elopement.

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorInterviewed during the visit regarding the elopement incident.
Sarah SummersHealth Service DirectorInterviewed during the visit regarding the elopement incident.
James SampairLicensing Program AnalystConducted the unannounced case management visit.

Inspection Report

Census: 71 Capacity: 86 Deficiencies: 0 Date: Aug 2, 2024

Visit Reason
The visit was an unannounced case management inspection concerning an incident on 7/28/2024 where Resident R1 eloped from the facility.

Findings
The inspection involved interviews with the Executive Director and Health Service Director regarding the elopement incident. No citations were issued during the visit, and it was noted that R1 will be moving to a memory care unit in a different facility due to the risk of future elopement.

Report Facts
Incident date: Jul 28, 2024 Incident follow-up date: Aug 5, 2024

Employees mentioned
NameTitleContext
Linda NguyenExecutive DirectorInterviewed regarding the elopement incident
Sarah SummersHealth Service DirectorInterviewed regarding the elopement incident
James SampairLicensing Program AnalystConducted the inspection visit

Inspection Report

Complaint Investigation
Census: 67 Capacity: 86 Deficiencies: 0 Date: Apr 30, 2024

Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to an allegation that staff do not ensure the residents have hot water while in care.

Complaint Details
The complaint alleged that staff did not ensure residents had hot water while in care. The complaint was investigated and found to be unsubstantiated.
Findings
The investigation found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove them; therefore, the allegations were unsubstantiated. The facility had been informed of the plumbing problem on 4/25/2024, repairs were approved on 4/26/2024, and alternative shower locations were provided to residents during the repair period.

Report Facts
Resident credit amount: 100

Employees mentioned
NameTitleContext
Gilbert CastroExecutive DirectorInterviewed during complaint investigation regarding hot water issue
James SampairLicensing EvaluatorConducted the complaint investigation
Harpreet HumpalSupervisorSupervisor overseeing the complaint investigation

Inspection Report

Complaint Investigation
Census: 67 Capacity: 86 Deficiencies: 0 Date: Apr 30, 2024

Visit Reason
An unannounced complaint investigation was conducted regarding the allegation that staff do not ensure the residents have hot water while in care.

Complaint Details
The complaint alleged that staff did not ensure residents had hot water while in care. The allegation was unsubstantiated after investigation.
Findings
The investigation found that although the allegation may have happened or be valid, there was not a preponderance of evidence to prove it; therefore, the allegation was unsubstantiated. The facility had addressed the plumbing issue promptly and provided alternative shower locations and compensation to residents during the repair period.

Report Facts
Resident credit amount: 100

Employees mentioned
NameTitleContext
Gilbert CastroExecutive DirectorInterviewed during complaint investigation regarding hot water issue
James SampairLicensing Program AnalystConducted complaint investigation
Harpreet HumpalLicensing Program ManagerOversaw complaint investigation

Inspection Report

Original Licensing
Census: 62 Capacity: 86 Deficiencies: 0 Date: Mar 27, 2024

Visit Reason
The visit was an unannounced change of ownership prelicensing inspection conducted to evaluate the facility for licensing approval.

Findings
The facility was found to be appropriately furnished, well maintained, and compliant with safety and care standards. The inspection included checks of equipment, food supplies, safety devices, and posted notices. The facility passed the pre-licensing inspection.

Report Facts
Hot water temperature: 115.9 Fire extinguisher service date: Jan 31, 2024

Employees mentioned
NameTitleContext
Gilbert CastroExecutive DirectorFacility representative met during inspection and recipient of report
James SampairLicensing Program AnalystConducted the prelicensing inspection
Harpreet HumpalSupervisorSupervisor overseeing the inspection

Inspection Report

Original Licensing
Census: 62 Capacity: 86 Deficiencies: 0 Date: Mar 27, 2024

Visit Reason
The inspection was an unannounced change of ownership prelicensing visit conducted to evaluate the facility for licensing approval.

Findings
The facility was found to be appropriately furnished, well maintained, and compliant with safety and care standards. No deficiencies were noted, and the facility passed the pre-licensing inspection.

Report Facts
Hot water temperature: 115.9 Fire extinguisher service date: Jan 31, 2024

Employees mentioned
NameTitleContext
Gilbert CastroExecutive DirectorMet with Licensing Program Analyst during inspection and received training
James SampairLicensing Program AnalystConducted the prelicensing inspection visit
Harpreet HumpalLicensing Program ManagerNamed as Licensing Program Manager on report

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