Inspection Reports for
Ivy Park at Woodland Hills

The complaint investigation addressed allegations that staff did not keep medications centrally stored and secured, unqualified staff dispensed medications, spoiled medications were not properly discarded, and sanitary practices were not followed. The investigation found insufficient evidence to substantiate any of these allegations, deeming all unsubstantiated.

After interviews with staff and residents, review of medication procedures and training records, and medication audits, all allegations were found to be unsubstantiated due to insufficient evidence supporting violations. Medications were found to be properly secured, only qualified staff dispensed medications, spoiled medications were properly discarded, and sanitary practices were followed.

The complaint involved two main allegations: 1) staff failing to ensure residents received reasonable accommodations, specifically regarding a resident's request to move to a refurbished room and adjust rent, and 2) staff not properly addressing room repairs related to flooding and plumbing issues. The investigation included interviews, document reviews, and physical plant tours. Both allegations were found unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate the allegations. The resident's request for room change and rent adjustment was not documented, and no water damage was observed. Maintenance staff responded promptly to flooding and plumbing issues, and minor repairs were generally addressed on the spot. Both allegations were deemed unsubstantiated.

The complaint alleged that staff do not prepare and serve food in a safe and healthful manner, specifically that kitchen and dining staff do not wear gloves or hair nets when handling food. The allegation was found unsubstantiated based on observations, staff interviews, resident interviews, and review of the facility's March 2025 Dietitian Report.

The investigation found that kitchen and dining staff who prepare food wore gloves and hair nets as required, and residents interviewed expressed satisfaction with the food service. There was insufficient evidence to support the allegation, and the complaint was deemed unsubstantiated.

The complaint alleged that Staff #1 verbally abused Resident #1. Interviews with staff, residents, and the Executive Director, as well as document reviews, did not corroborate the allegation. A formal mediated meeting was held with no concerns noted. The allegation was deemed unsubstantiated due to insufficient evidence.

The investigation found no evidence to support the allegation of verbal abuse by staff towards a resident. Interviews, document reviews, and observations did not reveal any immediate health or safety concerns. The allegation was deemed unsubstantiated.

The facility was found to be in good condition with no corrections required at this time. Resident rooms, common areas, and safety features were inspected and found adequate. Records, medication storage, and emergency preparedness were reviewed and found to be in order.