Legacy Rehab & Care Center

Nursing Home
Overview of Legacy Rehab & Care Center

Conveniently located in the charming neighborhood of Silver Creek Road, Bullhead City, AZ, Legacy Rehab & Care Center is an outstanding senior living community focusing on rehabilitation and skilled nursing. The community also provides occupational, physical, and speech therapy to help improve seniors’ well-being. With a compassionate and reliable team delivering top-tier care and assistance, seniors can rest assured of meeting their special needs and preferences.

Ensuring that residents age gracefully with its care, the community conducts carefully thought-of activities and events that encourage them to remain active and socially engaged. Here, residents also do not have to worry about meal preparation, as there are various dining options served to cater to dietary needs and preferences. Legacy Rehab & Care Center strives to provide a safe place for seniors to spend their golden years without worries.

(928) 763-1404

Managed by Kristen

Administrator

Kristen is the Administrator for The Legacy Rehab & Care Center. She has been a licensed Nursing Home Administrator since 2011 and has worked with the organization in various roles since 2006. Kristen is dedicated to providing quality care and is passionate about serving Bullhead’s rural community.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Arizona average: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
5/5
Arizona average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Arizona average: 3.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Arizona average: 4.5/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 52m per day

This home provides 5% less nursing time per resident than the state average.

Arizona average: 4h 4m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 25m per day 43m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 1h 12m per day 1h 3m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 23m per day 2h 22m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 21m per day 3h 38m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 3m per day 6m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 17m per day 31m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Arizona average
Occupancy rate 51.7%
Residents per day (avg) 62
Occupancy rate
51.7%
Residents per day (avg)
62

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 23 days

Private pay

50% of new residents, often for short stays.

Typical stay 23 days

Medicaid

12% of new residents, often for long-term daily care.

Typical stay 7 - 8 months

Finances and operations

Proprietary home
Corporation
Home revenue
$8.6M
Profit
$415.0K
Proprietary home Corporation
Home revenue
$8,636,677.00
Profit
$415,005.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.8M
44.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.4M
Total costs $8.2M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
21 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Nursing Care Institution
License Expiration
August 31, 2026

Additional licensing details

License number: NCI-2664
CMS Certification Number: 35097
Qualification: Health Care

Ownership & operating entity

Legacy Rehab & Care Center is legally operated by The Legacy Rehab & Care Center, and administrated by KRISTEN OTT.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Kristen Ott, President

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs

Programs & Activities

Specific Programs
Skilled Nursing, Therapy, Long-Term Care, Memory Care, Respite Care
Volunteer Programs
Yes
Operating Hours
Open today | 08:00 am – 05:00 pm

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes

Total residents icon
Total residents icon

Total Residents: 120

Types of Care at Legacy Rehab & Care Center

Nursing Home
Contact Legacy Rehab & Care Center

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
A Highest rating

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

10 visits/inspections

8 complaint inspections

8 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Latest inspection

Date:August 21, 2025
Type:Complaint
Results:No deficiencies

6 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

6 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Nursing Homes around Bullhead

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Legacy Rehab & Care Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Bullhead City
128
No
A+
0
CREATIVE CARE INC
51.7%
$7,990,532.00
$3,847,065.00
48.1%
61.60
5/5
3.8604
5/5
3/5
3/5
6
-46%
-5%
-29%
Davis Place Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

RC

Respite Care

Bullhead City
47
Yes
A+
9
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Legacy Rehab & Care Center

Address 3.6 miles from city center

Address 2812 Silver Creek Rd, Bullhead City, AZ 86442

Calculate Travel Distance to Legacy Rehab & Care Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

92
Total Staff
87
Employees
5
Contractors
23,646
Total Hours (Quarter)
31
Avg Staff/Day
8.4
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse57.1 No
Licensed Practical Nurse169 Yes
Certified Nursing Assistant379.2 No
Staff by Category
Administration
2 staff
4hs shift avg
Nursing Staff
70 staff
9.1hs shift avg
Physicians & Practitioners
4 staff
8.2hs shift avg
Therapy Services
10 staff
5.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
3.4hs shift avg
Dietary Services
3 staff
7.1hs shift avg
Other Services
2 staff
8.1hs shift avg
Contractor Analysis
3.1%
of total hours from contractors
738 contractor hours this quarter
Licensed Practical Nurse: 4 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant3703710,06891100%9.2
Licensed Practical Nurse124164,96291100%9
Medication Aide/Technician6062,38491100%9.7
Registered Nurse5059608492%7.1
Clinical Nurse Specialist2028936673%8.4
Physical Therapy Aide4048156571%7
Nurse Practitioner2025696268%8
Dental Services Staff2025605763%8.1
Dietitian1015086268%8.2
RN Director of Nursing1014776066%8
Respiratory Therapy Technician2023766268%6.1
Other Dietary Services Staff2022694752%5.7
Administrator1012406066%4
Speech Language Pathologist2022122730%7.8
Nurse Aide in Training5051941516%10.2
Physical Therapy Assistant2021105358%2.1
Qualified Social Worker101481415%3.4
Medical Director011211%1.5

Health Inspection History

Inspections
Total health inspections 3

Arizona average 6.3


Last Health inspection on Sep 2025

Total health citations 6
Citations per inspection
2

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

5 of 6 citations resulted from standard inspections; and 1 of 6 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arizona average

Arizona average: 0.1


Serious Health citations More info 0
100% better than Arizona average

Arizona average: 0.6

0 critical citations More info Arizona average: 0.1

0 serious citations More info Arizona average: 0.6

6 moderate citations More info Arizona average: 22.3

0 minor citations More info Arizona average: 0.2
Citations history (last 3 years)
Resident Rights moderate citation Sep 09, 2025
Corrected

Environmental moderate citation Feb 09, 2023
Corrected

Care Planning moderate citation Feb 09, 2023
Corrected

Infection Control moderate citation Dec 02, 2021
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Resident Census by Payment Source
65 Total Residents
Medicare 21 (32.3%)
Medicaid 34 (52.3%)
Private Pay/Other 10 (15.4%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 9.9
30% worse than Arizona average

Arizona average: 7.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.0
24% worse than Arizona average

Arizona average: 16.1

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 8.4%
25% better than Arizona average

Arizona average: 11.2%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 24.9%
57% worse than Arizona average

Arizona average: 15.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 26.6%
28% worse than Arizona average

Arizona average: 20.8%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 6.7%
218% worse than Arizona average

Arizona average: 2.1%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.7%
47% better than Arizona average

Arizona average: 5.1%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.3%
72% worse than Arizona average

Arizona average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.6%
20% worse than Arizona average

Arizona average: 5.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Arizona average

Arizona average: 4.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 18.6%
81% worse than Arizona average

Arizona average: 10.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with Arizona average

Arizona average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Arizona average

Arizona average: 94.6%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.4%
9% better than Arizona average

Arizona average: 91.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.7%
30% better than Arizona average

Arizona average: 1.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 98.3%
13% better than Arizona average

Arizona average: 87.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 29.7%
21% worse than Arizona average

Arizona average: 24.6%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 23.5%
120% worse than Arizona average

Arizona average: 10.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.3%
70% worse than Arizona average

Arizona average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 35.2%
34% worse than Arizona average

Arizona average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 61.5%
22% better than Arizona average

Arizona average: 50.6%

Guides for Better Senior Living

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Financial Aid for Arizona Seniors

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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