Inspection Reports for
Lincoln County Nursing &Amp; Rehab

1145 EAST CHERRY STREET, TROY, MO, 63379-1520

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Deficiencies (last 5 years)

Deficiencies (over 5 years) 15.4 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

180% worse than Missouri average
Missouri average: 5.5 deficiencies/year

Deficiencies per year

80 60 40 20 0
2019
2022
2023
2024
2025

Census

Latest occupancy rate 80 residents

Based on a November 2025 inspection.

Occupancy over time

56 63 70 77 84 91 Jun 2019 Oct 2023 Mar 2024 Oct 2024 Nov 2025

Inspection Report

Complaint Investigation
Census: 80 Deficiencies: 1 Date: Nov 17, 2025

Visit Reason
The inspection was conducted due to concerns about the facility's failure to provide appropriate care and services to a resident diagnosed with vascular dementia, including failure to identify triggers for aggression and combativeness and lack of dementia care training for staff.

Complaint Details
The investigation was complaint-driven based on concerns from the resident's spouse/POA about bruising and aggressive behaviors by the resident during care. The complaint included allegations of staff not responding appropriately to the resident's aggression and lack of dementia care training for staff. The complaint was substantiated with findings of inadequate care and training.
Findings
The facility failed to provide appropriate dementia care for Resident #1, who exhibited aggression and combativeness during care. Staff continued care despite the resident's behaviors, and the facility failed to provide dementia care training to staff or update the resident's care plan with individualized interventions. Several staff members reported lack of dementia training and inadequate knowledge of the resident's behaviors.

Deficiencies (1)
Failure to provide appropriate treatment and services to a resident with dementia, including failure to identify triggers for aggression and combativeness and failure to provide dementia care training to staff.
Report Facts
Facility census: 80 Medications: 4

Employees mentioned
NameTitleContext
CNA BCertified Nursing AssistantNamed in relation to resident aggression incident and sent home after bruising incident
LPN FLicensed Practical NurseAssisted with resident transfer during combative episode
LPN ALicensed Practical NurseAssisted with resident transfer and reported lack of dementia training
NA JNurse AssistantReported resident behaviors and lack of dementia training
CNA ICertified Nursing AssistantReported resident injury and combative behaviors
CNA KCertified Nursing AssistantReported resident behaviors and care observations
Director of NursingDirector of NursingInterviewed regarding expectations for staff notification and dementia care training
AdministratorAdministratorInterviewed regarding staff training and knowledge of resident behaviors
Psychiatric Nurse PractitionerPsychiatric Nurse PractitionerInterviewed regarding resident's psychiatric status and staff training expectations

Inspection Report

Routine
Census: 71 Deficiencies: 2 Date: Jan 17, 2025

Visit Reason
The inspection was conducted to assess the facility's compliance with care standards, including provision of activities of daily living assistance, staffing adequacy, and hygiene care for residents.

Findings
The facility failed to provide adequate care and assistance with positioning, nail care, and bathing for several residents. Staffing levels were insufficient to meet residents' needs, resulting in missed showers and inadequate hygiene care. The facility did not have a staffing policy and consistently had fewer CNA hours than required by their own facility assessment.

Deficiencies (2)
Failure to provide necessary care and services to maintain comfortable positioning in bed for one resident, nail care for one resident, and bathing for three residents who required assistance.
Failure to provide sufficient staffing to meet residents' needs, including bathing for three residents.
Report Facts
Facility census: 71 Average daily census: 60 Certified Nurse Aide (CNA) hours required: 112 Certified Nurse Aide (CNA) hours provided: 84 Certified Nurse Aide (CNA) hours provided: 101 Certified Nurse Aide (CNA) hours provided: 104 Certified Nurse Aide (CNA) hours provided: 98 Certified Nurse Aide (CNA) hours provided: 80 Certified Nurse Aide (CNA) hours provided: 104 Certified Nurse Aide (CNA) hours provided: 80 Certified Nurse Aide (CNA) hours provided: 96 Certified Nurse Aide (CNA) hours provided: 68 Certified Nurse Aide (CNA) hours provided: 105 Certified Nurse Aide (CNA) hours provided: 93.5 Certified Nurse Aide (CNA) hours provided: 88 Certified Nurse Aide (CNA) hours provided: 96 Certified Nurse Aide (CNA) hours provided: 82 Certified Nurse Aide (CNA) hours provided: 98 Certified Nurse Aide (CNA) hours provided: 84

Employees mentioned
NameTitleContext
LPN BLicensed Practical NurseInterviewed about resident care and shower refusals
CNA DCertified Nurse AideInterviewed about resident care and shower refusals
LPN ALicensed Practical NurseInterviewed about resident care and shower assistance
Assistant Director of NursingAssistant Director of NursingInterviewed about shower sheets and staffing
Director of NursingDirector of NursingInterviewed about staffing and scheduling
AdministratorAdministratorInterviewed about staffing and nursing schedule
Resident #6Resident interviewed about roommate's bathing

Inspection Report

Complaint Investigation
Census: 71 Deficiencies: 2 Date: Oct 8, 2024

Visit Reason
The inspection was conducted due to concerns about medication tampering, missing narcotics, and improper medication storage and documentation, as well as complaints about food temperature and quality.

Complaint Details
The investigation was complaint-related, focusing on medication tampering, missing narcotics, and food temperature issues. Substantiation status is not explicitly stated.
Findings
The facility failed to maintain a safe and effective medication system, including tampering with morphine and insulin pens, missing oxycodone from the emergency medication kit, and incomplete narcotic counts. Additionally, the facility failed to provide food items at safe and appetizing temperatures, with cold food and beverages served to residents.

Deficiencies (2)
Failure to maintain a safe and effective medication system with tampered morphine and insulin pens, missing oxycodone, and incomplete narcotic counts.
Failure to provide food items at safe and appetizing temperatures, including cold meals and beverages not kept on ice.
Report Facts
Facility census: 71 Morphine dosage: 0.25 Food temperature: 118 Food temperature: 62 Food temperature: 60 Food temperature: 52

Employees mentioned
NameTitleContext
LPN ALicensed Practical NurseReported morphine medication tampering and notified Assistant Director of Nursing
Director of NursingDirector of Nursing (DON)Provided information on medication tampering, narcotic audits, and expectations for medication counts
Assistant Director of NursingAssistant Director of Nursing (ADON)Involved in narcotic audits and interviews regarding medication handling
CMT BCertified Medication TechnicianDescribed narcotic counting procedures and shift change practices
CMT CCertified Medication TechnicianDescribed narcotic counting procedures and shift change practices
AdministratorFacility AdministratorProvided statements on medication policies, narcotic handling, and food service expectations
Dietary ManagerDietary ManagerProvided information on food temperature policies and meal service observations

Inspection Report

Annual Inspection
Census: 67 Deficiencies: 31 Date: May 23, 2024

Visit Reason
The inspection was conducted as the annual survey to assess compliance with state and federal regulations for nursing home care.

Findings
The facility had multiple deficiencies including failure to provide dignified care, inadequate grievance response, improper notification of resident fund balances, failure to provide required Medicare notices, poor environmental maintenance, insufficient resident council communication, failure to notify residents of transfers and bed hold policies, incomplete assessments and care plans, medication administration errors, inadequate staffing and training, inconsistent code status documentation, deficient infection control practices, and lack of a functional quality assurance program.

Deficiencies (31)
Failure to provide care in a manner that enhanced resident dignity for multiple residents.
Failure to consistently address and respond to concerns brought forth by the resident council.
Failure to notify resident and/or representative when resident's trust account reached Medicaid resource limit.
Failure to provide appropriate Medicare Skilled Nursing Facility Advance Beneficiary Notice (SNF-ABN) when skilled services ended and resident remained in facility.
Failure to maintain a safe, clean, comfortable and homelike environment including poor housekeeping, soiled resident rooms, missing linens, and facility disrepair.
Failure to ensure resident council grievances were accepted and addressed without retaliation or reprisal.
Failure to notify resident or representative of certain balances and convey resident funds upon discharge, eviction, or death.
Failure to complete a thorough investigation of an allegation of abuse including incomplete staff and resident interviews.
Failure to provide timely notification to resident and/or representative before transfer or discharge including appeal rights.
Failure to notify resident or representative in writing of bed hold policy at time of transfer to hospital or therapeutic leave.
Failure to develop and implement a comprehensive person-centered care plan specific to resident needs.
Failure to update care plan interventions after significant changes in resident condition including cognition, mobility, medication changes, and falls.
Failure to ensure medications were available and administered as ordered including insulin pen priming errors and missing medications.
Failure to secure medications properly when unattended and out of sight with residents nearby.
Dietary manager lacked required certification and training for position.
Failure to ensure food served was palatable, attractive, and at safe and appetizing temperature.
Failure to store, prepare, and serve food under sanitary conditions including unclean equipment, improper glove use, and food storage violations.
Failure to provide sufficient nursing staff including lack of RN coverage for required hours and reliance on agency staff.
Failure to ensure nurse aides completed required training and competencies including CNA certification within four months of hire.
Failure to provide required in-service education hours and competencies for nurse aides.
Failure to post required nurse staffing information including facility name, census, staff titles, and hours worked.
Failure to provide appropriate treatment and services for resident with mental illness including inadequate behavioral interventions and supervision.
Failure to provide appropriate foot care including timely podiatry services and nail care.
Failure to provide restorative nursing services to residents with limited mobility and range of motion.
Failure to provide appropriate care for residents with indwelling urinary catheters and incontinence care to prevent infections.
Failure to follow infection control practices during blood glucose monitoring and oxygen therapy administration.
Failure to ensure staff had completed required tuberculosis testing and follow up.
Failure to ensure residents' drug regimens were reviewed and unnecessary drugs avoided including lack of follow up on pharmacy recommendations and gradual dose reductions.
Failure to ensure insulin pens were primed prior to administration as per manufacturer instructions.
Failure to ensure medications and biologicals were labeled and stored securely.
Failure to employ a qualified dietary manager with required certification and education.
Report Facts
Resident census: 67 Deficiency counts: 31

Employees mentioned
NameTitleContext
CNA CCertified Nurse AssistantNamed in multiple findings related to hygiene, infection control, and care deficiencies
CNA PPCertified Nurse AssistantNamed in training deficiencies
LPN RLicensed Practical NurseNamed in medication administration and oxygen therapy findings
DONDirector of NursingNamed in multiple interviews regarding facility deficiencies and oversight
AdministratorInterim AdministratorNamed in interviews regarding facility management and deficiencies
Dietary ManagerDietary ManagerNamed in interviews regarding dietary service deficiencies
Activity DirectorActivity DirectorNamed in interviews regarding activity program deficiencies
SSDSocial Service DirectorNamed in interviews regarding grievance and training deficiencies
CNA ECertified Nurse AssistantNamed in infection control and care deficiencies
CNA FFCertified Nurse AssistantNamed in infection control and care deficiencies
CMT MCertified Medication TechnicianNamed in medication administration findings
LPN ALicensed Practical NurseNamed in medication administration and infection control findings
LPN DLicensed Practical NurseNamed in infection control and medication administration findings
CNA OCertified Nurse AssistantNamed in wheelchair safety findings
Maintenance DirectorMaintenance DirectorNamed in environmental maintenance findings
CNA WCertified Nurse AssistantNamed in hygiene and infection control findings
CNA GCertified Nurse AssistantNamed in infection control and behavioral findings
LPN NLicensed Practical NurseNamed in medication administration and infection control findings
CNA DDCertified Nurse AssistantNamed in training and tuberculosis testing findings

Inspection Report

Complaint Investigation
Census: 70 Capacity: 70 Deficiencies: 6 Date: Mar 29, 2024

Visit Reason
The inspection was conducted due to complaints involving verbal abuse of a resident by a Certified Medication Technician and allegations of narcotic medication misappropriation, as well as concerns about resident care including pressure ulcers and staffing adequacy.

Complaint Details
The complaint investigation substantiated verbal abuse of Resident #1 by Certified Medication Technician B, narcotic medication discrepancies involving 21 doses of Schedule II narcotics, failure to provide appropriate care for Resident #3 leading to hospitalization, and inadequate pressure ulcer prevention and treatment for Resident #10. Staffing shortages were also noted as contributing factors.
Findings
The facility failed to protect a resident from verbal abuse by a staff member, failed to thoroughly investigate narcotic medication discrepancies, failed to provide appropriate care and treatment for residents with pressure ulcers and skin breakdown, and failed to maintain adequate staffing levels to meet resident needs. Additionally, narcotic medication records were not properly reconciled and documented.

Deficiencies (6)
Certified Medication Technician verbally abused Resident #1 by yelling, cussing, and threatening the resident, causing actual harm.
Facility failed to investigate narcotic medication discrepancies involving 21 doses of Schedule II narcotics and failed to reconcile narcotic counts weekly.
Resident #3 did not receive appropriate care for ongoing diarrhea, vomiting, and weakness leading to hospitalization for hypokalemia; staff failed to provide ordered potassium supplements, incontinence care, and safe transfers.
Resident #10 developed multiple pressure ulcers due to inadequate prevention and treatment; staff failed to provide appropriate wound care, incontinence care, and repositioning.
Facility failed to provide sufficient nursing staff to meet resident needs, resulting in inadequate care and delayed assistance.
Narcotic medication records were not properly maintained; discrepancies in narcotic counts were not reconciled, and destruction of wasted or dropped narcotics was not verified by two staff.
Report Facts
Facility census: 70 Narcotic discrepancy count: 21 Pressure ulcer measurements: 10 Braden Scale score: 14 Staffing count: 2

Employees mentioned
NameTitleContext
CMT BCertified Medication TechnicianNamed in verbal abuse finding and narcotic medication discrepancies
CNA FCertified Nurse AssistantNamed in failure to provide incontinence care and safe transfers for Resident #3
LPN ELicensed Practical NurseProvided statements regarding abuse incident and resident care
DONDirector of NursingProvided statements regarding narcotic reconciliation and staffing
AdministratorProvided statements regarding abuse, narcotic discrepancies, and staffing
Pharmacy ConsultantConducted narcotic audits and reported discrepancies
ADONAssistant Director of NursingProvided statements regarding narcotic reconciliation and staffing

Inspection Report

Routine
Census: 69 Deficiencies: 3 Date: Jan 3, 2024

Visit Reason
The inspection was conducted to assess compliance with staffing requirements, resident care including bathing, incontinence care, and RN coverage based on facility assessment and federal guidelines.

Findings
The facility failed to provide sufficient nursing staff to meet resident needs, including inadequate bathing, delayed response to call lights, and insufficient incontinence care for some residents. The facility also failed to maintain required RN coverage for eight hours daily on multiple days reviewed.

Deficiencies (3)
Failed to provide sufficient nursing staff to meet the needs of residents, including failure to provide regular baths/showers and timely response to call lights.
Failed to provide incontinence care for one resident.
Failed to maintain RN staffing for eight consecutive hours a day, seven days a week.
Report Facts
Facility census: 69 Average daily census: 60 CNA staffing hours: 96 CNA staffing hours: 104 RN staffing hours: 0 RN staffing hours: 0 RN staffing hours: 0 RN staffing hours: 0 RN staffing hours: 0 Days without RN coverage: 5 Days without adequate CNA coverage: 10 Residents reviewed: 11

Employees mentioned
NameTitleContext
CNA HCertified Nursing AssistantResponsible for Resident #8's care; acknowledged staffing shortages and delayed resident checks
NA ENursing AssistantReported insufficient staffing to meet resident needs
NA INursing AssistantReported residents checked as often as possible; noted showers might not be completed if staff call in
LPN FLicensed Practical NurseReported staffing shortages and inconsistent bathing and water passing
Interim Director of NursingDirector of NursingReported staffing expectations and acknowledged some difficulties in meeting them
AdministratorFacility AdministratorAcknowledged lack of specific staffing policy and staffing shortages; aware of RN coverage requirements

Inspection Report

Abbreviated Survey
Census: 70 Deficiencies: 3 Date: Oct 17, 2023

Visit Reason
The abbreviated survey was conducted to investigate deficiencies related to pressure ulcer care, rehabilitation services, and infection prevention and control at Lincoln County Nursing & Rehab.

Findings
The facility failed to provide appropriate pressure ulcer care resulting in immediate jeopardy to resident health, delayed rehabilitation services for two residents due to payer source verification issues, and failed to designate a qualified infection preventionist with specialized training. The facility implemented corrective actions to remove the immediate jeopardy related to pressure ulcer care at the time of the survey.

Deficiencies (3)
Failed to ensure one resident with pressure ulcers received necessary treatment and services, including obtaining physician orders, conducting assessments, completing dressing changes, and timely antibiotic treatment, resulting in infection, hospitalization, hospice care, and death.
Failed to follow physician's orders in a timely manner for rehabilitation services for two residents, resulting in decline in strength and mobility.
Failed to designate a qualified infection preventionist who has completed specialized training in infection prevention and control.
Report Facts
Facility census: 70 Pressure ulcer wound measurements: 8.6 Pressure ulcer wound measurements: 4 Pressure ulcer wound measurements: 0.3 Pressure ulcer wound measurements: 4.8 Pressure ulcer wound measurements: 4.8 Pressure ulcer wound measurements: 0.1 Pressure ulcer wound measurements: 0.7 Pressure ulcer wound measurements: 1 Pressure ulcer wound measurements: 0.1 Physical therapy frequency: 3 Occupational therapy frequency: 3 Physical therapy duration: 30

Employees mentioned
NameTitleContext
RN ARegistered NurseNamed in failure to notify physician about wound culture and antibiotic orders
LPN BLicensed Practical NurseNoted wounds and documented nursing notes
LPN DAssistant Director of Nursing / Wound NurseNotified RN A of culture results and antibiotic orders
Director of NursingDirector of NursingInterviewed regarding expectations for wound care and therapy services
AdministratorAdministratorInterviewed regarding expectations for wound care, therapy services, and infection control
Therapy DirectorTherapy DirectorInterviewed regarding delays in therapy services due to payer source verification
Business Office ManagerBusiness Office ManagerInterviewed regarding payer source verification delays
Resident's PhysicianPhysician / Medical DirectorInterviewed regarding expectations for therapy services and wound care
Minimum Data Set CoordinatorMDS CoordinatorInterviewed regarding infection preventionist role and antibiotic tracking

Inspection Report

Annual Inspection
Census: 68 Deficiencies: 13 Date: Oct 24, 2022

Visit Reason
The inspection was conducted as an annual survey to assess compliance with regulatory requirements for nursing home care, including resident rights, safety, care planning, infection control, and other health and safety standards.

Findings
The facility was found deficient in multiple areas including resident dignity and respect, timely and comprehensive assessments, care planning, infection control, staff training, food service quality and timeliness, fall prevention, wound care, and regulatory compliance such as RN coverage and vaccination protocols. Several residents experienced neglect in care such as missed showers, improper catheter care, and inadequate monitoring of pressure ulcers and falls.

Deficiencies (13)
Staff used inappropriate language and failed to promote dignity during resident care and meal service.
Facility failed to complete timely comprehensive and significant change assessments for residents.
Care plans were not developed or updated to reflect resident needs, including for pressure ulcers, catheter care, and fall prevention.
Staff failed to provide scheduled showers and proper perineal care, and failed to perform hand hygiene and glove changes appropriately.
Facility failed to reposition residents at risk for pressure ulcers and failed to complete weekly skin assessments and wound care as ordered.
Facility failed to assess root causes of falls, evaluate interventions, and ensure safe transfers and wheelchair transport.
Facility failed to provide sufficient dietary staff to prepare and serve meals timely, and failed to serve food at proper temperatures and consistency.
Facility failed to ensure sanitary practices in the kitchen including hand hygiene, glove use, and cleanliness of equipment.
Facility failed to implement an effective Quality Assurance and Performance Improvement (QAPI) program and Quality Assessment and Assurance (QAA) committee.
Facility failed to follow infection control procedures including hand hygiene, glove use, catheter care, and tuberculosis screening.
Facility failed to provide pneumococcal vaccinations according to CDC guidelines for several residents.
Facility failed to provide required RN coverage for at least 8 consecutive hours daily and allowed the DON to serve as charge nurse during high census days.
Facility failed to ensure corridors were equipped with firmly secured handrails on each side of the hall.
Report Facts
Residents affected: 68 Weight loss: 52 Falls: 2 Falls: 1 Falls: 1 Falls: 1 Weight: 181 Weight: 233 Weight: 12.6 Weight: 39.8 Weight: 233.4 Weight: 220.8

Employees mentioned
NameTitleContext
LPN DLicensed Practical NurseNamed in wound care and weight monitoring deficiencies
CNA UCertified Nurse AideNamed in peri care and hygiene deficiencies
RN ORegistered NurseNamed in wound care and infection control deficiencies
CNA GCertified Nurse AideNamed in hygiene and catheter care deficiencies
CNA MCertified Nurse AideNamed in hygiene and catheter care deficiencies
CNA CCertified Nurse AideNamed in hygiene and mechanical lift transfer deficiencies
NA GNurse AideNamed in hygiene and catheter care deficiencies
CNA NCertified Nurse AideNamed in mechanical lift transfer deficiencies
CNA ICertified Nurse AideNamed in shower and hygiene deficiencies
AdministratorAdministratorNamed in kitchen staffing and food service deficiencies
Dietary ManagerDietary ManagerNamed in food service and kitchen sanitation deficiencies
Director of NursesDirector of NursingNamed in multiple deficiencies including RN coverage, wound care, infection control, and vaccination
Maintenance SupervisorMaintenance SupervisorNamed in handrail maintenance deficiency

Inspection Report

Routine
Census: 76 Capacity: 85 Deficiencies: 16 Date: Jun 20, 2019

Visit Reason
Routine inspection of Lincoln County Nursing & Rehab to assess compliance with regulatory requirements including resident rights, care, environment, staffing, medication management, infection control, and food service.

Findings
The facility was found deficient in multiple areas including failure to treat residents with dignity, inadequate response to resident council concerns, environmental cleanliness issues, failure to provide scheduled showers for multiple residents, improper medication administration and documentation, insufficient staffing levels, food service deficiencies, infection control lapses, and pest control program inadequacies.

Deficiencies (16)
Staff raised voice and threw an uncapped needle at a resident causing distress.
Facility failed to respond to resident council concerns and failed to document responses.
Facility failed to maintain clean and safe environment including stained tables, flooring, vents, and mold.
Facility failed to provide scheduled showers for 14 residents requiring assistance.
Facility failed to follow professional standards for wound care including undocumented dressing changes and failure to wash hands between wounds.
Facility failed to timely implement measures to prevent development of pressure ulcers and failed to ensure adequate pressure relief and repositioning.
Facility failed to consistently document pain assessments and provide timely pain medication.
Facility failed to have sufficient nursing staff on all shifts to meet resident care needs including assistance with showers.
Facility failed to administer insulin according to manufacturer's recommendations including failure to prime insulin pens.
Facility failed to accurately label insulin vials with open dates.
Facility failed to ensure food was served at proper temperature and prepared according to recipes for special diets.
Facility failed to offer residents a daily bedtime snack and failed to provide snacks in residents' rooms.
Facility failed to ensure kitchen equipment and environment were clean and sanitary, failed to ensure proper food handling including hand hygiene and glove use, failed to properly store eggs, and failed to maintain ice machine and thaw raw chicken properly.
Facility failed to develop and implement a comprehensive infection control program including waterborne pathogen prevention and failed to wash hands during wound care.
Facility failed to follow policies and procedures for pneumococcal vaccinations including education, consent, administration, and documentation.
Facility failed to implement an effective pest control program with ongoing insect and spider infestations and unrepaired structural damage.
Report Facts
Facility census: 76 Total licensed capacity: 85 Residents on mechanical soft diet: 20 Residents on pureed diet: 1 Staffing hours required: 160 Staffing hours provided: 136 Staffing hours provided: 156 Wound measurements: 7.2 Wound measurements: 4.1 Wound measurements: 1.3 Wound measurements: 6.4 Wound measurements: 2.5 Wound measurements: 0.2 Wound measurements: 1.2 Wound measurements: 1.2 Wound measurements: 0.2 Temperature: 116.3 Temperature: 94 Pest counts: 200 Pest counts: 150 Pest counts: 40 Pest counts: 100 Pest counts: 50 Pest counts: 25 Pest counts: 15 Pest counts: 15 Pest counts: 10

Employees mentioned
NameTitleContext
RN BRegistered NurseNamed in incident of raising voice and throwing needle at Resident #65
CMT CCertified Medication TechnicianWitnessed incident between RN B and Resident #65
CNA DCertified Nurse AideWitnessed incident and commented on RN B's behavior
Director of NursingDirector of NursingInterviewed regarding staff behavior and incident with RN B
Dietary ManagerDietary ManagerInterviewed regarding food preparation, temperatures, and kitchen cleanliness
LPN ALicensed Practical NursePerformed wound care and insulin administration; interviewed about wound care and insulin pen use
DONDirector of NursingInterviewed about insulin administration, pain management, and infection control
ADONAssistant Director of NursingInterviewed about wound care and pressure ulcer prevention
CNA KCertified Nurse AideInterviewed about staffing and call light response
CNA LCertified Nurse AideInterviewed about staffing and resident care
CNA MCertified Nurse AideInterviewed about staffing and resident care
CNA OCertified Nurse AideInterviewed about staffing and resident care
AdministratorAdministratorInterviewed about staffing, infection control, and immunization policies
Social Service DirectorSocial Service DirectorInterviewed about immunization consent process
Registered Nurse SRegistered NurseInterviewed about insulin vial labeling
Licensed Practical Nurse ELicensed Practical NurseInterviewed about insulin pen administration and immunization process
Dietary Staff PDietary StaffInterviewed about thawing chicken and kitchen practices
Dietary Staff QDietary StaffObserved not wearing beard restraint
Dietary Staff RDietary StaffObserved not wearing beard restraint
Pest Control CompanyPest Control Company RepresentativeInterviewed about pest control program and findings
Housekeeping SupervisorHousekeeping SupervisorInterviewed about pest control and repair requests
Therapy DirectorTherapy DirectorInterviewed about pressure ulcer prevention and wheelchair cushion

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