Inspection Reports for
Lo-Har Senior Living

During the visit, no immediate health or safety concerns were observed. The analyst toured the facility, spoke briefly to residents, and secured records.

The complaint alleged that staff were not assisting Resident 1 with hygiene. The investigation found that Resident 1 refused care starting October 2025, and the facility reported these issues to the responsible party and medical provider. The allegation was unsubstantiated.

The investigation included observations, record reviews, and interviews, revealing that the resident often refused care, leading to rashes treated with prescribed ointment. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that lack of supervision resulted in a client-on-client altercation when Resident 1 accused Resident 2 of hitting them. The allegation was unsubstantiated after investigation including interviews, records review, and observations.

The investigation found no corroboration that the alleged incident or supervision issue occurred. Interviews with staff, residents, and outside sources, as well as records review and direct observation, did not support the allegation. The complaint was determined to be unsubstantiated.

The facility was found to be in compliance with all licensing requirements. The environment was safe and well-maintained, with no deficiencies cited during the visit.

The facility was found to be in compliance with all licensing requirements. The environment was safe and well-maintained, with no deficiencies cited during the visit. Resident rooms, kitchen, medication storage, and safety equipment were all in proper order.

The complaint included nine allegations related to lack of supervision, neglect resulting in pressure injuries, inappropriate retention of resident with higher care needs, failure to address change in condition, dehydration, untimely response to assistance requests, lack of clean clothing, inadequate hygiene, and toileting assistance. All allegations were found unsubstantiated.

The investigation found no preponderance of evidence to substantiate the allegations of neglect, lack of supervision, inadequate care, or failure to meet resident needs. Interviews, records, and observations supported that the facility met required care standards during the resident's stay.

The complaint was unsubstantiated after investigation. Allegations included injury during transfer, lack of incontinence care, and unmet dietary needs. Interviews and records did not confirm these allegations.

The investigation included interviews and record reviews which found no preponderance of evidence to substantiate the allegations. The resident's bruise was not confirmed to be caused by staff, incontinence care was provided as required, and dietary shakes were regularly given with one delivery delay incident. Therefore, all allegations were unsubstantiated.

The complaint was unsubstantiated after investigation. Allegations included resident injury during transfer, failure to assist with incontinence care, and failure to meet dietary needs. Interviews and records did not confirm these allegations.

The investigation included interviews and record reviews which found no preponderance of evidence to substantiate the allegations. The resident's bruise cause was not linked to staff, incontinence care was provided as required, and dietary shakes were regularly given with one noted delivery delay.

The visit was complaint-related, following reports of alleged rough treatment of Resident #1 by staff and a medication error involving Resident #2. The abuse allegation was not substantiated, and no adverse effects resulted from the medication incident.

No deficiencies were cited during the visit. An internal investigation found no abuse in the reported incident, and staff have been retrained on medication management with plans for ongoing audits and shadowing.

The complaint alleged that the facility was not returning representative communication attempts. The investigation concluded the allegations were unsubstantiated based on interviews and observations.

The investigation found no evidence to support the allegation; telephone lines were operational and no missed email communications were identified. The email address in question belonged to a former employee. Therefore, the allegations were unsubstantiated.

The visit followed up on two incidents: one alleging rough treatment of Resident #1 by staff, which was not substantiated after investigation; and another involving Resident #2 not receiving prescribed medication but suffering no adverse effects.

No deficiencies were cited during the visit. An internal investigation found no abuse in the reported incident, and staff have been retrained on medication management with ongoing audits planned.

The complaint alleged that the facility was not returning representative communication attempts. The investigation concluded the allegations were unsubstantiated based on interviews and observations.

The investigation found no evidence to support the allegations; telephone and email communications were functioning properly, and the email address in question belonged to a former employee. Therefore, the allegations were unsubstantiated.

The complaint alleged neglect resulting in hospitalization, inadequate supervision, unmet laundry needs, and absence of a food service director. The investigation concluded the allegations were unsubstantiated.

The investigation found that resident #1, who uses a wheelchair and exhibits wandering behavior, was appropriately supervised and medical providers were notified of condition changes. The facility employs a designated person responsible for food service despite no formal food service director. Laundry needs were generally met with staff aware of service needs and hiring additional help. The allegations were deemed unsubstantiated based on interviews and records review.

The complaint alleged neglect resulting in hospitalization, inadequate supervision, unmet laundry needs, and lack of a food service director. The investigation concluded the allegations were unsubstantiated.

The investigation found that the resident with alleged neglect was able to self-propel their wheelchair and staff appropriately notified the medical provider, who determined hospitalization was unnecessary. Staffing was adequate based on acuity levels. The facility had no designated food service director but employed a person responsible for food planning and service. Laundry needs were generally met with staff aware of service needs and hiring additional staff. The allegations were deemed unsubstantiated based on interviews and records review.

The complaint involved multiple allegations including failure to provide housekeeping, improper laundering of resident clothing, failure to safeguard resident belongings, and failure to meet residents' dietary needs. The findings were unsubstantiated.

The investigation conducted by Evaluator Donna Teutschel was unable to prove or disprove the allegations, and the findings were determined to be unsubstantiated.

The complaint included allegations that staff did not provide residents with housekeeping, did not properly launder residents' clothing, did not safeguard residents' belongings, and did not meet residents’ dietary needs. The findings were unsubstantiated.

The investigation was unable to prove or disprove the allegations, and the findings were determined to be unsubstantiated after a review and telephone conference with the current administrator.

Complaint was unsubstantiated after investigation including interviews with the resident, Clinical Director, Wellness Coordinator, other residents, and outside sources. No staff terminations related to the allegation were confirmed.

The investigation found no preponderance of evidence to substantiate the allegation. Interviews with staff, residents, and outside sources did not confirm the incident, and the complaint was determined to be unsubstantiated.

The complaint alleged that an unidentified staff refused to provide Resident 1 with incontinence care assistance. The allegation was unsubstantiated after investigation.

The investigation found no preponderance of evidence to substantiate the allegation. Interviews with staff, residents, and outside sources did not confirm the incident, and no related staff terminations were verified.

The complaint involved multiple allegations including unexplained resident injuries, inimical staff conduct, lack of supervision, staff yelling at residents, failure to follow physician's diet orders, and unsanitary conditions. The findings were determined to be unsubstantiated.

The investigation found no corroborating evidence to support the allegations. The Clinical Director and Administrator are new to the facility, and the Department was unable to prove or disprove any of the allegations, resulting in an unsubstantiated finding.

The complaint was unsubstantiated as the Department was unable to prove or disprove the allegations due to no additional interviews to support the allegations.

The investigation was unable to prove or disprove the allegations due to lack of additional interviews and evidence, and the findings were determined to be unsubstantiated.

The complaint was unsubstantiated after investigation. The Department was unable to prove or disprove the allegation that the facility did not ensure a client was treated with dignity.

The investigation found that two residents who had previously shared a room had an altercation involving a mop retrieved from the trash, resulting in one resident slapping the other. No staff negligence was determined, and the allegation was unsubstantiated.

The complaint was regarding insufficient staffing to meet residents' needs. The findings were unsubstantiated.

The investigation included a telephone conference with the Clinical Director and Administrator, both new to the facility. The Department was unable to prove or disprove the allegation and determined the findings to be unsubstantiated.

The complaint was unsubstantiated after investigation and review of the allegations and investigative details.

The investigation, including a telephone conference with the Clinical Director, found the allegations unsubstantiated as the Department was unable to prove or disprove them based on the available information.

The complaint involved allegations of residents sustaining unexplained injuries, inimical staff conduct, lack of supervision resulting in a resident left on the floor for an extended time, staff yelling at residents, failure to follow physician's special diet orders, and unsanitary facility conditions. The findings were unsubstantiated.

The investigation found no corroborating evidence to support the allegations. The findings were determined to be unsubstantiated due to lack of necessary details and inability to prove or disprove the claims.

The complaint was unsubstantiated as the Department could not verify the allegations due to insufficient evidence and no additional interviews.

The investigation was unable to prove or disprove the allegations due to lack of supporting interviews, and the findings were determined to be unsubstantiated.

The complaint was unsubstantiated after investigation. The Department was unable to prove or disprove the allegation that the facility did not ensure a client was treated with dignity.

The investigation found that two residents who had previously shared a room had an altercation involving a mop retrieved from the trash, resulting in one resident slapping the other. No staff negligence was determined, and the allegation was unsubstantiated.

The complaint alleged insufficient staffing to meet residents' needs. The findings were unsubstantiated.

The investigation included a telephone conference with the Clinical Director and review of available details. The Department was unable to prove or disprove the allegation, and the findings were determined to be unsubstantiated.

The complaint investigation was unsubstantiated after review and telephone conference with Clinical Director Yolanda Torres and Administrator Jonathan Wheeler, both new to the facility.

The investigation was unable to prove or disprove the allegations and the findings were determined to be unsubstantiated.

The complaint was received on 2025-04-02 and included allegations that staff failed to seek medical attention for Resident 1, did not ensure Resident 1 was fed, did not provide water to residents, and that facility bedding had malodors. The investigation concluded these allegations were unsubstantiated.

The investigation found that the allegations were unsubstantiated based on interviews, record reviews, and observations. Resident medical care was documented, residents had access to food and water, and no malodors were detected in the facility.

The complaint was unsubstantiated after investigation. Allegations included failure to meet dietary needs, laundry service, and housekeeping service for Resident 1. Evidence showed Resident 1 refused food and did not permit staff to provide laundry or housekeeping services.

The investigation found that Resident 1 received their special diet but often refused the food and preferred fast food. Resident 1 did not allow staff to enter the room for laundry or housekeeping services and preferred to manage these independently. Based on interviews and record reviews, the allegations were unsubstantiated.

The complaint was received on 2025-04-02 and involved allegations regarding medical attention, feeding, hydration, and facility cleanliness. The allegations were found to be unsubstantiated after investigation.

The investigation found that the allegations were unsubstantiated based on interviews, record reviews, and observations. The resident with gastrointestinal issues had ongoing medical care, the resident who refused meals had access to protein shakes, water was available throughout the facility, and no malodors were detected in bedding or resident rooms.

The complaint was unsubstantiated. Allegations included failure to meet dietary needs, laundry service, and housekeeping service for Resident 1. Evidence showed the resident refused food and did not permit staff to enter the room for laundry or housekeeping.

The investigation found that the resident received their special diet but often refused the food and preferred fast food. The resident did not allow staff to provide laundry or housekeeping services, preferring to manage these independently. Based on interviews and record reviews, the allegations were unsubstantiated.

Complaint alleging neglect/lack of supervision resulting in serious bodily injury was unsubstantiated based on review of records and interviews.

The investigation found that the resident had a pre-existing fractured leg prior to admission and was receiving ongoing medical care and physical therapy. Staff interviews confirmed multiple status checks were provided, and no injuries from neglect were observed or reported. The complaint was unsubstantiated.

The complaint alleged physical abuse to Resident 1 by facility staff resulting in serious bodily injuries. The allegation was unsubstantiated after investigation, which included interviews, medical records review, and observation of resident behavior and incidents.

The investigation found insufficient evidence to substantiate the allegation of physical abuse by staff causing serious bodily injuries. The resident had a history of aggressive behavior and injuries were likely caused by an accidental fall during an altercation with staff. The resident was also a suspect in an arson incident at the facility.

Complaint alleged neglect/lack of supervision resulting in serious bodily injury to Resident 1. The complaint was unsubstantiated based on review of records and interviews.

The investigation found that the resident had a pre-existing fractured leg prior to admission and was receiving ongoing medical care. Staff interviews and records showed the facility provided appropriate care and supervision. The complaint was unsubstantiated as the evidence did not meet the standard to prove neglect or lack of supervision resulting in serious bodily injury.

The complaint alleged physical abuse to Resident 1 by facility staff resulting in serious bodily injuries. The allegation was unsubstantiated after review of records and interviews.

The investigation found insufficient evidence to substantiate the allegation of physical abuse by facility staff causing serious bodily injuries. The resident had a history of aggressive behavior and injuries were likely not caused by staff abuse.

The complaint alleged neglect and/or lack of supervision resulting in a resident-on-resident altercation with injury. The investigation was unsubstantiated based on record reviews and interviews. Both residents received medical care and adjustments were made to supervision and medication.

The investigation found that on December 23 and 24, 2024, two residents had physical altercations resulting in injuries to one resident. Staff intervened, provided first aid, and contacted emergency personnel. Additional supervision and room separation measures were implemented. The preponderance of evidence did not support the allegation of staff neglect or lack of supervision.

The complaint alleged neglect and/or lack of supervision resulting in a resident-on-resident altercation with injury. The investigation was unsubstantiated based on the preponderance of evidence standard.

The investigation found that on December 23 and 24, 2024, two residents had physical altercations resulting in injuries to one resident. Staff intervened, provided first aid, and contacted emergency personnel. Medication re-evaluation requests were denied. Additional supervision and separation measures were implemented. The complaint was unsubstantiated as the evidence did not prove staff neglect or lack of supervision.

The visit was triggered by an incident report received on 2024-12-18 about missing medication. Interviews and records confirmed the resident had sufficient medication and no doses were missed.

The investigation found that the resident did not miss any medication doses despite the missing medication. No deficiencies were cited during the visit.

The visit was triggered by an incident report received on 12/18/24 about missing medication. Interviews and records confirmed the resident had sufficient medication and the incident was reported to the medical provider, pharmacy, and another government agency.

The investigation found that the resident did not miss any medication doses despite the medication being reported missing. No deficiencies were cited during the visit.

The visit was triggered by an incident report of Resident #1 eloping from the facility on 10/29/2024. The resident was found by a responsible party and the licensee followed the absentee notification plan as necessary.

During the visit, a health and safety check was conducted and consultation provided. No deficiencies were cited during the visit.

The complaint involved Resident #1 eloping from the facility on 10/29/2024. The resident was found by a responsible party, and the licensee followed the absentee notification plan.

During the visit, a health and safety check was conducted, and no deficiencies were cited. The licensee followed the absentee notification plan as necessary.

The complaint alleged that Resident 1 hit Resident 2 causing a bruise on Resident 2's face due to lack of supervision. Interviews revealed the incident was isolated, with staff nearby at the time, and no prior history of disagreements or violence between the residents.

The investigation found no preponderance of evidence to prove the alleged violation occurred; the allegation was unsubstantiated after interviews and record reviews.

The complaint alleged lack of supervision leading to Resident 1 hitting Resident 2 causing a bruise. The allegation was unsubstantiated after investigation.

The investigation found that Resident 1 hit Resident 2, but staff were nearby and this was an isolated incident. Based on interviews and record reviews, there was insufficient evidence to substantiate the allegation, and the complaint was unsubstantiated.

The complaint alleged that staff did not allow a resident to contact emergency personnel. The allegation was investigated and found to be unsubstantiated.

The investigation found no preponderance of evidence to support the allegation that the resident was restricted from contacting emergency personnel. Staff interviews and record reviews indicated the resident continuously contacts emergency personnel and is not limited from using their cell phone. The allegation was unsubstantiated.

Complaint alleged that staff did not allow resident to contact emergency personnel. The allegation was found unsubstantiated based on interviews and record reviews.

The investigation included interviews and record reviews which found no evidence that the resident was limited from contacting emergency personnel. The allegation was determined to be unsubstantiated.

During the visit, it was found that the previous Wellness Director had not provided the report to the Administrator, and both were unaware of the plan of correction due date. The Licensing Program Analyst granted an extension of the plan of correction due date to 2024-05-31.

During the visit, it was found that the previous Wellness Director had not communicated the deficiencies report or the plan of correction due date to the current Administrator and Interim Wellness Director. The previous Wellness Director had left the facility on 2024-04-15. An extension for the plan of correction due date was granted until 2024-05-31.

The Licensing Program Analyst conducted a health and safety check and consultation, observed an auditory alarm installed in the memory care cottage, and cited no deficiencies during the visit.

The visit was triggered by an incident report received on 2024-04-15 regarding Resident #1 who went absent without official leave on 2024-04-13 and was subsequently found and returned to the facility. The licensee followed the absentee notification plan as necessary.

No deficiencies were cited during the visit. The analyst conducted a health and safety check, observed an auditory alarm installed in the memory care cottage, and provided consultation.

The Licensing Program Analyst delivered the amended complaint report dated 1/27/2023 and obtained the Wellness Director's signature confirming receipt of the report and licensee appeal rights.

During the visit, the Licensing Program Analyst obtained the Wellness Director's signature on the amended complaint report and conducted an exit interview confirming receipt of the report and licensee appeal rights.

The complaint alleged staff falsified medication records and failed to issue medication as prescribed to Resident 1. The allegations were found to be unsubstantiated after review of records and interviews.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews and record reviews confirmed that Resident 1 did not decline medication and medication administration records were accurate with appropriate coding for medication not administered during the resident's absence.

The complaint alleged that staff falsified medication records and failed to issue medications as prescribed to Resident 1. The investigation was unsubstantiated based on interviews with staff, the Executive Director, and an outside source, as well as review of medication records and resident blood work.

The investigation found no preponderance of evidence to substantiate the allegations. Interviews and record reviews indicated that Resident 1 regularly took medication as prescribed and that medication administration records were accurate, with no evidence of falsification.

During the visit, a health and safety check of the residents was conducted and consultation was provided. No deficiencies were cited during the visit.

During the visit, a health and safety check of the residents was conducted and consultation was provided. No deficiencies were cited during the visit.

Complaint alleged Resident 1 was not allowed to return to the facility after hospital stay and was issued a 30-day eviction notice. Investigation found the allegation unsubstantiated.

The investigation found no preponderance of evidence to prove the alleged violation occurred; the allegation of unlawful eviction was unsubstantiated. Resident 1 did return to the facility on March 7, 2024, and communication with the hospital about the resident's stability was confirmed.

Complaint alleging unlawful eviction of Resident 1 who was not allowed to return to the facility after hospital stay; the allegation was unsubstantiated.

The investigation found no preponderance of evidence to prove the alleged violation occurred; the allegation of unlawful eviction was unsubstantiated. Resident 1 did return to the facility after hospitalization, and communication with the hospital about the resident's stability was ongoing.

The complaint alleged that staff did not follow a resident's care plan. The investigation was unsubstantiated due to lack of evidence.

The investigation found no evidence to support the allegation that staff failed to follow the resident's care plan. Interviews and record reviews indicated the resident did not have a Do Not Resuscitate (DNR) order documented, and staff had no knowledge of such documentation. The allegation was unsubstantiated.

The complaint alleged that staff did not follow a resident's care plan. The allegation was found to be unsubstantiated based on interviews and record reviews.

The investigation found no evidence to support the allegation that staff failed to follow the resident's care plan. Interviews and record reviews indicated the resident did not have a Do Not Resuscitate (DNR) order documented, and staff had no knowledge of such documentation from family or external sources. The allegation was unsubstantiated.

The complaint alleged lack of supervision resulting in serious bodily injury to Resident 1 and insufficient staffing. The investigation revealed Resident 1 fell while attempting to walk, resulting in a hip fracture. Staff were present and responded promptly. Resident 1 is prone to falls due to medical condition and behavior. Staffing was below pre-pandemic levels but sufficient to meet residents' needs. The findings were unsubstantiated.

The investigation found that the resident's fall was not due to inadequate staffing or lack of supervision. The allegations were unsubstantiated based on observations, interviews, and records review.

The complaint alleged lack of supervision resulting in serious bodily injury to Resident 1 and insufficient staffing to meet resident needs. The investigation was unsubstantiated.

The investigation found that the resident's fall was not due to inadequate staffing or lack of supervision. Staffing levels were below pre-pandemic levels but staff worked hard to meet residents' needs. The allegations were unsubstantiated based on observations, interviews, and records review.

The complaint alleging staff did not assist Resident 1 with feeding was unsubstantiated based on interviews with staff, the resident, and an outside source, as well as review of resident records and care plans.

The investigation found no preponderance of evidence to substantiate the allegation that staff failed to assist the resident with feeding. Interviews and record reviews indicated the resident requested and received assistance from one staff member and generally did not request help from others.

The complaint alleged staff did not assist Resident 1 with feeding. The allegation was unsubstantiated based on interviews, resident records, and lack of corroborating evidence.

The investigation found no preponderance of evidence to substantiate the allegation that staff failed to assist the resident with feeding. Interviews and record reviews indicated the resident requested and received assistance from at least one staff member.

The Licensing Program Analyst conducted a health and safety check on residents and the fire-affected room, finding the room clean with damaged furnishings replaced. No deficiencies were cited or observed during the visit.

The Licensing Program Analyst conducted a health and safety check during the visit, observed the fire-affected room which was clean and had damaged furnishings replaced. No deficiencies were cited or observed during this visit.

The complaint alleged staff neglect causing a bedsore, inappropriate living arrangements, failure to prevent harm between residents, and failure to properly report an incident. The investigation concluded the allegations were unsubstantiated based on interviews, record reviews, and observations.

The investigation found no preponderance of evidence to substantiate the allegations. Resident 1's bedsore was properly cared for, Resident 2's living arrangement was appropriate and preferred, staff supervision of Resident 3 and Resident 4 was adequate despite an incident, and the responsible party was contacted about the incident involving Resident 4.

The complaint was unsubstantiated based on interviews, record reviews, and observations. Allegations included neglect causing a bedsore, inappropriate living arrangements, failure to prevent harm, and failure to notify a responsible party. Conflicting statements and evidence led to the conclusion that violations did not occur.

The investigation found insufficient evidence to substantiate the allegations. Resident 1's bedsore was properly cared for, Resident 2 chose to sleep on the couch, Resident 3's altercation with Resident 4 was managed with first aid, and staff reported the incident to the responsible party, though the responsible party denied receiving the call.

The complaint alleged that Resident 1 was not allowed to use the facility telephone to contact outside sources. The allegation was found to be unsubstantiated based on interviews, observations, and record reviews.

The investigation found that Resident 1 had access to a telephone in their cottage and staff regularly assisted with telephone use. There was no preponderance of evidence to prove the alleged violation occurred, and the complaint was unsubstantiated.

The complaint alleged that staff did not provide resident access to the facility phone. The allegation was found to be unsubstantiated based on interviews, observations, and record reviews.

The investigation found that the resident had access to a telephone in their cottage and could request staff assistance to make calls. Interviews and observations showed no evidence of withholding telephone access, and the allegation was unsubstantiated.

The Licensing Program Analyst observed no immediate health or safety issues and cited no deficiencies. The facility's secured perimeter was approved by the local fire authority, and staff interviews confirmed appropriate resident supervision practices. The application process for the secured perimeter is complete pending final management review.

The facility's secured perimeter for memory care buildings was approved by the local fire authority. Staff interviews confirmed appropriate resident supervision practices. No immediate health or safety issues were observed, and no deficiencies were cited during the visit.

The complaint alleged that facility staff financially abused Resident 1. The allegation was unsubstantiated after review of resident and facility records and interviews with the resident and an outside source.

The investigation found no evidence to support the allegation of financial abuse. Resident records, facility financial documents, and interviews did not reveal any unauthorized withdrawals or suspicious activity linked to the facility staff. The allegation was determined to be unsubstantiated.

The complaint alleged that facility staff financially abused Resident 1. The allegation was unsubstantiated after investigation.

The investigation found no evidence to support the allegation of financial abuse. Interviews and record reviews did not corroborate the claim, and the complaint was unsubstantiated.

The complaint was unsubstantiated. Allegations included neglect causing a medical emergency for Resident 1, failure to maintain Resident 2's medical records, and failure to provide Resident 2 with a bed. Interviews, record reviews, and observations did not support these allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Resident 1 was assessed multiple times prior to a medical emergency and no neglect was indicated. Resident 2's medical records were maintained accurately, and the resident chose to sleep in a wheelchair rather than the assigned bed.

The complaint was unsubstantiated. Allegations included neglect causing a medical emergency for Resident 1, improper maintenance of Resident 2's medical records, and failure to provide Resident 2 with a bed. Interviews, record reviews, and observations did not support these allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Resident 1 was assessed multiple times and no neglect was found. Resident 2's medical records were maintained accurately, and although Resident 2 was not using the assigned bed, it was by personal choice and not due to staff neglect.

The complaint investigation was unsubstantiated based on evidence including interviews with residents and staff, record reviews, and observations. Allegations included staff hitting a resident and failure to safeguard residents' belongings.

The investigation found no evidence to substantiate the allegations of staff hitting residents or failing to safeguard residents' belongings. Interviews with residents, staff, and outside sources, as well as record reviews, supported that the allegations were unsubstantiated.

The complaint investigation was unsubstantiated based on evidence obtained, including interviews and record reviews. Allegations included staff hitting a resident and failure to safeguard residents' belongings, both found unsubstantiated.

The investigation included interviews with residents, staff, and outside sources, as well as record reviews. No evidence was found to substantiate the allegations of staff hitting residents or failing to safeguard residents' belongings. The allegations were determined to be unsubstantiated.

The allegation was that staff were physically rough with Resident #1 on 08/09/23 causing left side hip pain. Medical assessments found no injuries or trauma. Resident #1 was wheelchair bound and had a history of fabricating stories. Staff and resident interviews confirmed facility staff were not physically rough.

The investigation included interviews and record reviews which revealed inconsistent statements and no preponderance of evidence to support the allegation. The complaint was deemed unsubstantiated.

The allegation was that staff were physically rough with Resident #1 on 08/09/2023 causing left side hip pain. The resident's medical assessments did not observe injuries, and interviews indicated the resident's outside care provider was rough, but facility staff were not. The allegation was unsubstantiated.

The investigation included interviews and record reviews and found inconsistent statements with no preponderance of evidence to support the allegation. The complaint was deemed unsubstantiated.