Deficiencies (last 1 years)
Deficiencies (over 1 years)
1 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
82% better than Connecticut average
Connecticut average: 5.6 deficiencies/yearDeficiencies per year
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3
2
1
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Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Feb 26, 2024
Visit Reason
An unannounced visit was made to Maplewood At Southport on February 26, 2024, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a complaint investigation.
Complaint Details
Complaint #36950 was investigated. The findings confirmed that the facility failed to respond timely to pendant alerts for two clients, with documented delays in call response times.
Findings
The Assisted Living Services Agency staff failed to provide timely responses to clients' calls for assistance, with multiple instances of call response times exceeding five and twelve minutes. The facility's expectation that client pendants be answered within five minutes was not met, and agency policies for timely pendant response times were not followed.
Deficiencies (1)
Failure to provide timely responses to clients' calls for assistance as required by the ALSA policy, with documented call response times exceeding five and twelve minutes on multiple occasions.
Report Facts
Call response times exceeding five minutes: 30
Call response times exceeding twelve minutes: 29
Call response times exceeding five minutes: 48
Call response times exceeding twelve minutes: 52
Plan of Correction submission deadline: Mar 29, 2024
Corrective action completion date: Apr 15, 2024
Monitoring period: 60
Monthly audits: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth Heiney | Supervising Nurse Consultant | Signed the violation letter and complaint investigation |
| Kayla Duvall | Supervisor of Assisted Living Services Agency | Signed the Plan of Correction response letter |
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