Inspection Reports for
Marbella Chico

The complaint investigation was substantiated for allegations that staff left a resident on the floor for an extended period, failed to administer medication as prescribed, did not respond timely to call buttons, and did not maintain call button systems. Allegations regarding failure to prevent communicable disease spread and unmet showering needs were unsubstantiated.

The investigation substantiated several allegations including staff leaving a resident on the floor for an extended period, failure to administer medication as prescribed, delayed response to call buttons, and malfunctioning call button systems. Other allegations related to communicable disease prevention and showering needs were unsubstantiated.

The complaint was substantiated. The allegation that staff did not ensure a resident's medical needs were met was confirmed through interviews and record review.

The investigation found that a resident did not receive prescribed medication (test strips) due to staff failing to ensure timely refills despite attempts to contact the pharmacy and physician. The allegation was substantiated based on interviews, observations, and record reviews.

The complaint was substantiated regarding improper transfer causing a fracture and delayed medical attention. The allegation that staff were not following the resident's care plan was unsubstantiated.

The investigation substantiated that staff improperly transferred a resident causing a fracture and delayed seeking medical attention. Another allegation that staff were not following the resident's care plan was found unsubstantiated.

The complaint was substantiated based on investigation observations, interviews, and record reviews. The allegation that staff were mismanaging resident medications was confirmed.

The investigation found that the allegation of medication mismanagement was substantiated. Records showed missed days of prescribed medications for a resident, and interviews confirmed the failure to ensure medication delivery as prescribed.

The complaint alleged that facility staff were not following resident needs and service plans. The allegation was substantiated based on evidence that staff took blood pressure on the resident's left arm despite an alert bracelet indicating not to use that arm, causing bleeding from a surgical wound.

The investigation substantiated that the facility failed to update the resident's needs and services plan after surgery, resulting in staff taking the resident's blood pressure on the wrong arm, which caused bleeding from the surgical wound.

The facility charged all residents a lump-sum utility surcharge for June, July, and August 2024, which violates the admission agreement and licensing regulations requiring rate increases to be amortized over 12 months with advanced notification. A Type B citation was issued for this violation.

The facility was generally clean, in good repair, and odor-free with proper furnishings and safety equipment. However, chemicals were found accessible to residents in four locations, posing an immediate health and safety risk.

The complaint investigation was substantiated based on observations, interviews, and record reviews. Allegations included staff bullying, failure to meet toileting needs, medication mismanagement, unsanitary conditions, and failure to do residents' laundry. Some allegations about injury and feeding were unsubstantiated due to insufficient evidence.

The investigation substantiated multiple violations including unsanitary facility conditions, inadequate resident care, medication errors, insufficient staffing, and failure to maintain residents' personal rights. Some allegations regarding injury and feeding were unsubstantiated due to lack of evidence.

The complaint alleging insufficient staffing to meet resident needs was substantiated after investigation.

The investigation found the allegation to be substantiated based on observations, interviews, and record reviews. The complaint was addressed during an active investigation and cited under California Code of Regulations.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Misty Valencia on 07/21/2021. The allegation that staff did not notify the resident's authorized representative was unsubstantiated. The allegations that staff did not seek timely medical attention and that the resident sustained multiple falls were substantiated. Appeal rights were provided and a closure interview was conducted.

The allegation that staff did not notify the resident's authorized representative of condition changes was unsubstantiated. However, the allegations that staff did not seek medical attention in a timely manner and that the resident sustained multiple falls were substantiated. Deficiencies related to care and supervision and timely medical care were cited.