Inspection Reports for
Menifee Senior Living

The facility was found to be in compliance with all applicable licensing requirements, including resident and employee record reviews, physical plant and safety standards, food service, and fire safety regulations. No deficiencies were cited during this inspection.

The facility was found to be in compliance with all applicable licensing requirements, including resident and employee record reviews, physical plant safety, food service, and fire safety regulations. No deficiencies were cited during this inspection.

The complaint involved allegations of neglect/lack of supervision resulting in resident injuries, failure to seek timely medical attention after a resident's fall, and failure to notify the authorized representative of the resident's fall. The investigation included interviews, record reviews, and medical documentation. The allegations were found unsubstantiated.

The investigation found that although the resident experienced multiple falls, staff assessments and notifications were documented, and medical evaluations were conducted. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence proving violations occurred.

The complaint investigation was unsubstantiated. Allegations included neglect/lack of supervision causing injuries, failure to seek timely medical attention, and failure to notify authorized representatives. Interviews and record reviews showed staff conducted assessments, notified family, and followed protocols. The resident was removed from the facility for further evaluation. No violations were substantiated.

The investigation found that although multiple falls occurred involving resident R1, staff assessed the resident and notified family or responsible persons as appropriate. Medical evaluations were conducted, including urgent care visits and imaging, which revealed fractures consistent with reported pain. Staff followed facility protocols for medical emergencies and resident checks. The allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that on 2024-11-16, a resident was not provided meals and staff did not respond timely to a pendant call. The resident clarified they chose not to eat and did not request meals, and staff response times were generally within 15-20 minutes as per facility policy. The allegations were deemed unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate the allegations that staff did not ensure a resident was sufficiently fed or did not respond timely to resident requests for assistance. Resident and staff interviews, as well as record reviews, supported that meals were provided and staff responded within policy timeframes.

The complaint involved two allegations: 1) inadequate care and supervision of a resident who screamed for help and had multiple falls, and 2) failure to address the resident's need for a higher level of care. The investigation included interviews with residents, staff, and management, as well as review of care plans, incident reports, and physician documentation. The allegations were found unsubstantiated due to insufficient evidence.

The investigation found that although the resident had multiple falls and medication refusals, staff provided care consistent with the resident's care plan, including regular status checks and hospice care. The resident was eventually moved to the memory care unit and later transferred to another facility. Interviews and document reviews did not provide sufficient evidence to substantiate the allegations, and the complaint was deemed unsubstantiated.

The complaint alleged a resident's ring was missing from their room. Interviews and document reviews showed the resident and responsible representative did not list the ring on the personal property form. The facility documented the allegation and followed required reporting procedures. Based on the evidence, the allegation was unsubstantiated.

The investigation found that although the allegation of the missing ring may have occurred, there was insufficient evidence to substantiate the claim. The facility followed proper theft and loss policies, including reporting to the Ombudsman, Community Care Licensing, and police.

Complaint alleged that a resident presented at the emergency room with a Foley catheter partially pulled out, an unclean and improperly placed foley bag, and was covered in feces. The resident was confused and had a UTI when admitted to the hospital. The resident's stay at the facility was less than 24 hours. Based on interviews and records, the allegations were unsubstantiated due to insufficient evidence.

The investigation included staff interviews and record reviews. The allegations may have happened or be valid, but there was not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations were unsubstantiated.

The complaint alleged that staff did not meet Resident 1's hygiene needs, specifically that toenails were long and unkept. The complaint was unsubstantiated after investigation.

The investigation included interviews and record reviews which confirmed that caregivers do not trim residents' nails and that a podiatrist visits every eight weeks. The allegation was unsubstantiated due to insufficient evidence to prove the violation occurred.

The complaint alleged that on 11/16/2024, a resident was not provided meals and staff did not respond timely to a pendant call. The investigation found no sufficient evidence to corroborate these allegations, and both were deemed unsubstantiated.

The investigation found insufficient evidence to substantiate the allegations. Resident and staff interviews, record reviews, and observations indicated that residents receive meals either in the dining room or delivered to their rooms, and staff generally respond timely to assistance requests. Therefore, both allegations were deemed unsubstantiated.

The complaint alleged inadequate care and supervision and failure to address a resident’s need for a higher level of care. The investigation included interviews with residents, staff, and management, review of care plans, incident reports, and physician documentation. The allegations were unsubstantiated due to insufficient evidence.

The investigation found insufficient evidence to substantiate the allegations. Resident #1 received regular status checks and care, including hospice services, and was moved to the memory care unit as appropriate. Interviews with residents and staff indicated care needs were met and supervision was sufficient. The allegations were deemed unsubstantiated.

The complaint alleged a resident's ring was missing. The investigation included interviews with residents, staff, and the resident's Responsible Representative, as well as review of documentation. The allegation was unsubstantiated due to lack of preponderance of evidence.

The investigation found that the facility followed proper theft and loss policies, including documentation, notification to the Ombudsman, Community Care Licensing, and police. Interviews and record reviews did not provide sufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

Complaint alleged that a resident presented at the emergency room with a Foley catheter pulled out but partially inserted, with an unclean and improperly placed foley bag, and was covered in feces. The resident was re-admitted to the facility after discharge from a Skilled Nursing Facility and was found confused and soiled, leading to a 911 call and hospital transfer. The resident's stay at the facility was less than 24 hours. The investigation found insufficient evidence to substantiate the allegations.

The investigation included staff interviews and record reviews. The allegations may have happened or be valid, but there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations were unsubstantiated.

The complaint alleged that staff did not meet a resident's hygiene needs, specifically that Resident 1's toenails were long and unkept. The allegation was unsubstantiated after investigation.

The investigation included interviews and record reviews, confirming that caregivers do not trim residents' nails and that a podiatrist visits every eight weeks. The allegation was determined to be unsubstantiated due to insufficient evidence to prove or disprove the claim.

The complaint alleged mold presence and roof disrepair. After observations, interviews with residents and staff, and records review, both allegations were found unsubstantiated.

The investigation found no evidence of mold in the facility or residents' bedrooms, and the allegation of mold was unsubstantiated. The roof had a leak that was discovered in December 2023 and repaired on 2024-01-22; residents affected declined to move units. The allegation of roof disrepair was also unsubstantiated.

The complaint alleged that a staff member caused an injury (bruising) to Resident #1 by grabbing and pinching their wrist. The resident was visually impaired and could not identify the staff member. The allegation was investigated and found unsubstantiated.

The investigation included observations, interviews, and records review. The allegation was found to be unsubstantiated as there was insufficient evidence to prove the alleged violation occurred. The resident had a bruise on their left wrist, but staff retraining on proper lifting techniques was conducted post-incident.

The complaint investigation was unsubstantiated. Allegations included mold presence and roof disrepair. Observations, interviews with residents and staff, and records review did not confirm the allegations. The roof leak was repaired on 2024-01-22, and residents declined relocation despite the leak.

The investigation found no evidence of mold in the facility, including Resident #1 and Resident #2's bedrooms, and the mold allegation was unsubstantiated. The roof leak in the unit was repaired prior to the visit, and although a leak had occurred, the allegation of roof disrepair was also unsubstantiated.

The complaint alleged that a staff member caused an injury (bruising) to Resident #1 by grabbing their wrist and pinching them. The resident was visually impaired and could not identify the staff member. Staff were initially unaware of the bruising but questioned the resident after becoming aware. The injury was believed to have occurred around August 7 or 8, 2024. The complaint was unsubstantiated.

The investigation included observations, interviews, and records review. The allegation was found to be unsubstantiated as there was insufficient evidence to prove the alleged violation occurred, though the resident had a bruise and staff were retrained on proper lifting techniques post-incident.

The complaint alleged staff stole resident's bank statements, resident did not have access to a phone, and the facility overcharged the resident for services. After investigation, these allegations were determined to be unfounded.

Based on interviews with the administrator, staff, residents, witnesses, and review of documentation, all allegations were found to be unfounded, meaning the allegations were false, could not have happened, or were without reasonable basis.

The complaint alleged that the facility staff were not feeding a resident in a timely manner, with a report that the resident had to wait 2 hours to eat, and that staff financially abused the resident. The investigation included interviews and document reviews, which did not corroborate these allegations. The complaint was determined to be unsubstantiated.

Based on interviews with staff, residents, witnesses, and review of facility records, the allegations that the facility did not feed the resident in a timely manner and that staff financially abused the resident were found to be unsubstantiated due to lack of preponderance of evidence.

The complaint alleged staff stole resident's bank statements, resident did not have access to a phone, and the facility overcharged the resident for services. The investigation found these allegations to be unfounded.

After interviews with the administrator, staff, residents, and witnesses, and a review of documentation, the allegations were found to be unfounded. The investigation concluded that the resident had access to phones, was responsible for their own finances, and the facility charged appropriately as per the admission agreement.

The complaint alleged that the facility did not feed a resident in a timely manner and that staff financially abused a resident. The investigation found no corroborating evidence for these allegations, and they were determined to be unsubstantiated.

After interviews with the administrator, staff, residents, and witnesses, as well as a review of documentation, the allegations were found to be unsubstantiated due to lack of preponderance of evidence. The facility was reported to provide timely meals and no financial abuse by staff was corroborated.

The complaint alleged that three residents became ill after eating food at the facility and that hair was found in food and on plates. Interviews with staff and residents, as well as documentation review, did not substantiate these claims. No foodborne outbreak reports or medical evaluations outside the facility were found. The complaint was unsubstantiated.

The investigation included interviews, observations, and record reviews, and found no substantiated evidence that residents became ill from the food or that hair contamination occurred. The allegations were determined to be unsubstantiated due to insufficient evidence.

The complaint alleged that three residents became ill after eating food at the facility and that a resident found hair inside their food and on plates. The investigation found no evidence of a foodborne outbreak or health and safety violations. The allegations were unsubstantiated.

The investigation included interviews, observations, and record reviews, and found no substantiated evidence that residents became ill due to food served or that hair contamination occurred. The allegations were determined to be unsubstantiated due to insufficient evidence.

The visit was triggered by self-reports of theft of money from one resident and theft of a ring from another resident. Law enforcement was involved, police reports were filed, and partial recovery of the missing items was made.

The Licensing Program Analyst toured the facility, observed sufficient staff, and found no immediate health and safety concerns. No deficiencies were cited during this visit.

The visit was triggered by complaints of theft involving two residents. Law enforcement was involved, police reports were filed, and partial recovery of the missing money and the ring was made.

The Licensing Program Analyst found no immediate health or safety concerns during the visit, sufficient staffing was observed, and no deficiencies were cited under Title 22, Division 6 of the California Code of Regulations.

The facility was found to be in compliance with all applicable regulations, with no violations observed or cited. The physical plant, medication storage, food service, care and supervision, and records were all satisfactory.

The facility was found to be in compliance with all applicable regulations with no violations cited. The physical plant, medication storage, food service, care and supervision, and records were all inspected and found satisfactory.

The complaint investigation was unsubstantiated. Allegations included poor facility repair, uncomfortable temperature, and improper dish sanitation. Evidence showed timely elevator repairs, reasonable temperature accommodations, and clean dishes.

The investigation found all allegations to be unsubstantiated based on observations, interviews, and record reviews. The elevator was repaired timely, the dining area temperature was maintained at a comfortable level with fans and portable air conditioners, and dishes were properly cleaned and sanitized.

The complaint investigation addressed three allegations: the facility not being maintained in good repair, staff not ensuring a comfortable temperature, and staff not ensuring dishes were properly cleaned and sanitized. All allegations were found unsubstantiated.

The investigation found all allegations to be unsubstantiated based on observations, interviews, and record reviews. The elevator was repaired timely, temperature was maintained at a comfortable level with fans and portable air conditioners, and dishes were properly cleaned and sanitized.

No deficiencies were observed during the visit. The facility was found to be in good repair, with proper food storage, medication handling, and compliance with regulatory requirements.

No deficiencies were observed during the inspection. The facility was found to be in good repair, with proper food storage, medication handling, and compliance with regulatory requirements.

The complaint alleged that staff administered a discontinued medication to Resident One from February 21, 2023 through March 21, 2023. The allegation was found unsubstantiated due to insufficient documentation.

The investigation found that the facility did administer the medication to Resident One from February 21, 2023 to March 23, 2023, despite the medication being discontinued on February 21, 2023. However, the discontinuation document was not signed and dated, leading to the allegation being deemed unsubstantiated due to insufficient information.

The complaint alleged that staff administered a discontinued medication to a resident. After review of medication administration records and physician orders, the allegation was found unsubstantiated due to lack of signed and dated discontinuation documentation.

The investigation found that the facility did administer the discontinued medication to Resident One from February 21, 2023 to March 23, 2023; however, the physician's order discontinuing the medication was not signed and dated, resulting in insufficient information to substantiate the allegation. The complaint was deemed unsubstantiated.

No health or safety concerns were observed during the visit. Facility utilities were operating properly, staff levels were sufficient, food and medication supplies exceeded requirements, and no deficiencies were cited.

No health or safety concerns were observed during the visit. Facility utilities were operating without issue, staff levels were sufficient, food and medication supplies met requirements, and no deficiencies were cited.

The facility was found to have sufficient PPE supplies for a 30-day period, staff were trained on infection control and COVID-19 symptom recognition, and proper screening and surveillance testing protocols were in place for staff and visitors.

The facility was found to have sufficient PPE supplies for a 30-day period, staff were trained on infection control and COVID-19 symptom recognition, and proper screening and surveillance testing protocols were in place for staff and visitors.

The complaint was unsubstantiated due to insufficient evidence to prove the alleged violation occurred.

The investigation found that the missing items included a pendant, 4 rings, and a bracelet given to Resident #1 by their spouse. The resident had access to an in-room safe, and there was no supporting documentation such as receipts or photographs of the items. Due to lack of evidence that the resident had the items or brought them to the facility, the allegation was unsubstantiated.

The complaint was unsubstantiated due to insufficient evidence to prove the alleged violation occurred. The allegation was that the facility did not safeguard resident's personal items.

The investigation found that the missing items included a pendant, 4 rings, and a bracelet given to Resident #1 by their spouse. The resident had access to an in-room safe, and there was no supporting documentation proving the items were brought into the facility. Due to lack of evidence, the allegation was unsubstantiated.

No deficiencies were cited during the visit, and no health and safety concerns were observed. The cause of death was still being determined and a death certificate had not yet been issued.

No deficiencies were cited during this visit, and no health and safety concerns were observed. The cause of death was still being determined and a death certificate had not yet been issued.

The complaint was investigated and found to be unfounded, meaning the allegations were false or without reasonable basis.

The investigation found no evidence to support the allegations. The resident's ledger and itemized statements matched charges, and a one-time credit was issued for a disputed laundry fee. Therefore, both allegations were determined to be unfounded.

The complaint was investigated and found to be unfounded, meaning the allegations were false or without reasonable basis.

The investigation found no evidence to support the allegations. The resident's ledger and itemized statements matched charges, and the allegations were determined to be unfounded.

The complaint alleged that a resident sustained a fall while in care. The investigation found the allegation to be unfounded, meaning it was false, could not have happened, or was without reasonable basis.

The investigation included observation, interviews, and document review, concluding that the allegation was unfounded. The resident had been transferred to a skilled nursing facility and the complaint was determined to be false or without reasonable basis.

The complaint alleged that a resident sustained a fall while in care. The investigation included observation, interviews, and document review. The allegation was found to be unfounded, meaning it was false, could not have happened, or was without reasonable basis.

The investigation found that the resident exhibited confusion, dizziness, and paranoia, was sent out for medical evaluation multiple times, and sustained a fall within 15 minutes of returning to the facility. The allegation was determined to be unfounded based on interviews, observations, and documentation review.

The facility is in compliance with current Department guidelines regarding Covid-19 procedures, including social distancing measures in dining, activities, and common areas. No further action was needed at this time.

The facility is in compliance with current Department guidelines regarding COVID-19 procedures, including social distancing measures in dining, activities, and common areas. No further action is needed at this time.

The facility was toured and observed to be in compliance with regulations, including fire safety, food storage, emergency preparedness, and cleanliness. No deficiencies were observed during this visit.

The facility was toured and inspected with no deficiencies observed. The property and services met regulatory requirements including fire clearance, safety measures, food storage, emergency plans, and resident accommodations.

The applicant/administrator successfully completed Component II via telephone call, demonstrating understanding of facility operation, staff qualifications, program policies, grievances, physical plant, and application document review including criminal record clearance and other licensing requirements.

The applicant/administrator successfully completed COMP II, demonstrating understanding of facility operation, staff qualifications, program policies, grievance procedures, physical plant, food service, and application document requirements.