Inspection Reports for
Merrill Gardens at Bankers Hill
2567 Second Ave, San Diego, CA 92103, CA, 92103
Back to Facility ProfileDeficiencies (last 6 years)
Deficiencies (over 6 years)
0.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
95% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
83% occupied
Based on a February 2026 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 83
Capacity: 100
Deficiencies: 0
Date: Feb 5, 2026
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff did not address a resident's change in condition and that the Executive Director interfered with staff documentation related to the resident's condition.
Complaint Details
The complaint alleged that staff did not address a resident's change in condition and that the Executive Director Lori Hansen interfered with documentation related to Resident #1's change of condition. The resident was reported to have progressing dementia requiring a higher level of care. The investigation found no preponderance of evidence to prove the violation; the allegation was unsubstantiated.
Findings
The investigation included interviews, records review, and observations. The evidence did not support the allegation that staff failed to address the resident's change in condition or that the Executive Director interfered with documentation. Therefore, the complaint was deemed unsubstantiated.
Report Facts
Complaint Control Number: 08-AS-20250122094452
Capacity: 100
Census: 83
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Amy Rodgers | Licensing Program Analyst | Conducted the complaint investigation |
| Jill Johnson | General Manager | Met with Licensing Program Analyst during investigation and participated in exit interview |
| Lori Hansen | Executive Director | Alleged to have interfered with staff documentation related to resident's change in condition |
| Simon Jacob | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 83
Capacity: 100
Deficiencies: 0
Date: Feb 5, 2026
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff did not address a resident's change in condition and that the Executive Director interfered with staff documentation related to this change.
Complaint Details
The complaint alleged that staff did not address a resident's change in condition and that the Executive Director Lori Hansen interfered with documentation related to Resident #1's change of condition. The investigation found no preponderance of evidence to prove the violation; the allegation was unsubstantiated.
Findings
The investigation included interviews, record reviews, and observations. The evidence did not support the allegation that staff failed to address the resident's change in condition or that the Executive Director interfered with documentation. Therefore, the complaint was deemed unsubstantiated.
Report Facts
Capacity: 100
Census: 83
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Amy Rodgers | Licensing Program Analyst | Conducted the complaint investigation |
| Jill Johnson | General Manager | Met with the Licensing Program Analyst during the investigation |
| Lori Hansen | Executive Director | Named in the allegation regarding interference with documentation |
| Simon Jacob | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 98
Capacity: 100
Deficiencies: 0
Date: Sep 18, 2025
Visit Reason
The visit was an unannounced required annual inspection to evaluate compliance with licensing requirements for Merrill Gardens at Bankers Hill facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies observed or cited. All safety equipment and required postings were in place and functioning, and staff and client records were complete and properly secured.
Report Facts
Non-ambulatory resident capacity: 85
Bedridden resident capacity: 15
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jill Johnson | General Manager | Met with Licensing Program Analysts during inspection and participated in exit interview |
| Amy Rodgers | Licensing Program Analyst | Conducted the inspection |
| Angelica Boyles | Licensing Program Analyst | Conducted the inspection |
| Simon Jacob | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Census: 94
Capacity: 100
Deficiencies: 0
Date: Jun 25, 2025
Visit Reason
An unannounced Case Management visit was conducted to deliver an Order of Immediate Exclusion from Facility for Staff #1 due to a substantiated complaint of conduct inimical against the employee.
Complaint Details
The visit was complaint-related with a substantiated finding of conduct inimical against Staff #1, resulting in an immediate exclusion order.
Findings
The Department ordered the immediate exclusion of Staff #1 from all facility contact due to a substantiated complaint. During the visit, Staff #1 was present and was provided the exclusion letter and left the premises. No immediate health and safety concerns were observed.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| David Tamo | Vice President of Operations | Met during the visit and received the exclusion letter. |
| Lori Hansen | Senior General Manager | Granted entry to Licensing Program Managers during the visit. |
| Simon Jacob | Licensing Program Analyst | Conducted the visit and delivered the exclusion letter. |
| Sabel Martinez | Licensing Program Manager | Conducted the visit and delivered the exclusion letter. |
| Kimberly Lyon | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Census: 94
Capacity: 100
Deficiencies: 0
Date: Jun 25, 2025
Visit Reason
An unannounced Case Management visit was conducted to deliver an Order of Immediate Exclusion from Facility for Staff #1 due to a substantiated complaint of conduct inimical against the employee.
Complaint Details
The visit was complaint-related, resulting in a substantiated finding of conduct inimical against Staff #1, leading to immediate exclusion.
Findings
The Department ordered the immediate exclusion of Staff #1 from any contact with residents or presence in all associated facilities. During the visit, Staff #1 was present and was provided the exclusion letter and left the premises. No immediate health and safety concerns were observed.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| David Tamo | Vice President of Operations | Met during the visit and received the exclusion letter. |
| Lori Hansen | Senior General Manager | Granted entry to Licensing Program Managers during the visit. |
| Simon Jacob | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Sabel Martinez | Licensing Program Manager | Conducted the unannounced Case Management visit. |
| Kimberly Lyon | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Census: 87
Capacity: 100
Deficiencies: 0
Date: May 21, 2024
Visit Reason
An unannounced Case Management visit was conducted to amend a report for a previous visit on 09/26/2023.
Findings
No deficiencies were cited during the facility visit. Signatures were obtained on the amended report.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lori Hansen | Senior General Manager | Met with during the visit and involved in the exit interview. |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Jennifer Lott | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Complaint Investigation
Census: 89
Capacity: 100
Deficiencies: 0
Date: Apr 12, 2024
Visit Reason
The visit was conducted in response to an Incident Report regarding a resident who sustained a fall, was hospitalized, and passed away on 2024-04-02.
Complaint Details
The visit was triggered by an incident involving Resident 1 who fell on 2024-04-02, was transported to the hospital, and died the same day. The complaint was investigated with no deficiencies found.
Findings
No health and safety concerns were identified during the visit, and no deficiencies were cited.
Report Facts
Census: 89
Total Capacity: 100
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lori Hansen | Senior General Manager | Met during inspection and exit interview |
| Amy Domingo | Licensing Program Analyst | Conducted the unannounced Case Management visit |
Inspection Report
Annual Inspection
Census: 89
Capacity: 100
Deficiencies: 0
Date: Apr 12, 2024
Visit Reason
The inspection was an unannounced required annual inspection conducted to evaluate compliance with licensing regulations for Merrill Gardens at Bankers Hill facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies observed or cited. All safety equipment and required postings were in place and functioning, and staff and client records were complete and properly stored.
Report Facts
Facility capacity: 100
Resident census: 89
Inspection start time: 1115
Inspection end time: 1515
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lori Hansen | Senior General Manager | Met with during inspection and exit interview |
| Amy Domingo | Licensing Program Analyst | Conducted the inspection |
| Jessica Ortiz | Med Tech | Met during inspection |
Inspection Report
Complaint Investigation
Census: 89
Capacity: 100
Deficiencies: 1
Date: Feb 1, 2024
Visit Reason
The visit was conducted in response to the licensee’s self-reported death of Resident #1 (R1), which was received by the licensing office on 01/26/2024. The inspection was an unannounced Case Management - Incident visit to review the circumstances surrounding the death and assess resident safety.
Complaint Details
The visit was complaint-related, triggered by the licensee’s self-report of the death of Resident #1. The report indicated the death was unrelated to tuberculosis, and no TB symptoms were observed during the resident's stay. The complaint was investigated through record review and staff interviews.
Findings
The inspection found no safety concerns for remaining residents. However, one deficiency was cited for failure to ensure that the medical assessment for Resident #1 included results of an examination for communicable tuberculosis, posing a potential health and safety risk. A Plan of Correction was developed with the licensee, and one Technical Violation regarding reporting requirements was also issued.
Deficiencies (1)
Licensee did not ensure that the medical assessment for 1 of 89 residents (R1) included the results of an examination for communicable tuberculosis, which posed a potential health and safety risk to persons in care.
Report Facts
Deficiencies cited: 1
Technical Violations issued: 1
Plan of Correction due date: Mar 2, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Dang Nguyen | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit and authored the report |
| Lori Hansen | General Manager | Met with Licensing Program Analyst during the visit and participated in exit interview |
| Kelly Biondo | Resident Service Director | Met with Licensing Program Analyst during the visit |
| Lizzette Tellez | Licensing Program Manager | Supervisor overseeing the licensing evaluation |
Inspection Report
Complaint Investigation
Census: 92
Capacity: 100
Deficiencies: 0
Date: Sep 26, 2023
Visit Reason
The inspection was conducted as an unannounced complaint investigation following an allegation that the licensee did not charge the agreed upon admissions fee.
Complaint Details
The complaint alleged that the licensee did not charge the agreed upon admissions fee. The allegation was found to be unfounded and dismissed.
Findings
The investigation found the allegation to be unfounded after review of records, interviews, and billing documentation, confirming the amount charged was as agreed upon by the licensee and family.
Report Facts
Capacity: 100
Census: 92
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lori Hansen | Senior General Manager | Met during investigation and named in findings |
| Nacole Patterson | Licensing Program Analyst | Conducted the complaint investigation |
| Jennifer Lott | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Annual Inspection
Census: 93
Capacity: 100
Deficiencies: 0
Date: Sep 29, 2022
Visit Reason
An unannounced required 1-year visit was conducted to evaluate the facility's compliance with licensing requirements, including infection control measures.
Findings
No deficiencies were cited or observed during the inspection. The facility was found to be in compliance with infection control protocols and other regulatory requirements.
Report Facts
Capacity: 100
Census: 93
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kelly Biondo | Resident Care Director | Met with Licensing Program Analysts during the inspection |
Inspection Report
Original Licensing
Capacity: 100
Deficiencies: 0
Date: Aug 24, 2021
Visit Reason
Licensing Program Analyst Elizabeth Hamilton conducted a Pre-Licensing visit due to a change of ownership for the facility.
Findings
The facility was observed to be clean and in good repair with appropriate safety measures such as smoke and carbon monoxide alarms, locked medication room, and secured cleaning solutions. Hot water temperatures and food storage areas were within acceptable standards.
Report Facts
Bedridden residents allowed: 15
Hospice waiver residents allowed: 15
Hot water temperatures measured (degrees F): Measured temperatures were 112.5, 113.5, 115.9, 115.3, and 113.5 degrees F.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth Hamilton | Licensing Program Analyst | Conducted the Pre-Licensing visit and authored the report. |
| Lori Hansen | General Manager | Facility representative met during the visit and participated in the application process. |
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