Occupancy rate
65%
In line with Delaware averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living in Milford
Milford Center
Assisted Living in Milford
Milford Center
As a Genesis Healthcare Community, Milford Center is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Milford Center cultivates the holistic needs of its residents in a home-like setting.
The services are multidisciplinary for both skilled nursing and rehabilitation services– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call– medical directors, nurse practitioners, and physicians.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
136
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
64.7%
Residents per day (avg)
87
Occupancy rate
64.7%
Residents per day (avg)
87
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
35% of new residents, usually for short-term rehab.
Typical stay
25 days
Private pay
54% of new residents, often for short stays.
Typical stay
30 days
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$22.2M
Operating loss
-$2.5M
Privately-owned community
Operated by a business corporation.
Home revenue
$22.2M
Operating loss
-$2.5M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$24.7M
136-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 34 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Occupancy
In line with Delaware averageOccupied beds
88 / 136
Average residents
86 per day
Facility TypeNursing Home
IssuanceFebruary 9, 2025
ExpirationFebruary 12, 2025
License Number1155
Milford Center is administrated by John Byrd.
Staffing
Key information about the people who lead and staff this community.
Director of NursingBeth Poehouseman
Director of Nursing Email
[email protected]
Administrator Email
[email protected]
Types of Care at Milford Center
Skilled Nursing
Respite Care
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
22 visits/inspections
Show Inspection Reports
Latest inspection
Date
December 23, 2025
Follow Up93 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Delaware average: 64 deficiencies
Inspection Report Summary for Milford Center
The most recent inspection on December 23, 2025, found the facility to be in substantial compliance with no deficiencies noted. Prior inspections showed a pattern of multiple deficiencies related mainly to resident care planning, activities of daily living assistance, respiratory and continence care, food safety, and recordkeeping. Several complaint investigations substantiated issues including failure to prevent and investigate abuse, inadequate pressure ulcer care, medication management errors leading to an Immediate Jeopardy finding, and staffing shortages. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s compliance appears to have improved over time, with the most recent follow-up confirming substantial compliance after earlier periods of cited deficiencies.
Health Inspection History
Inspections
Total health inspections
9
Delaware average 4.4
Last Health inspection on Nov 2025
Total health citations
76
Delaware average 38.9
Citations per inspection
8.44
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
38 of 76 citations resulted from standard inspections; 29 of 76 resulted from complaint investigations; and 9 of 76 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
4
4
344% worse than Delaware averageDelaware average: 0.9
Serious Health citations
3
3
150% worse than Delaware averageDelaware average: 1.2
4 critical citations
3 serious citations
69 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Nov 17, 2025
Corrected
Quality of Care critical citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 26, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 26, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 25, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 25, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 25, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Nov 25, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Milford The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
Delaware Veterans Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Milford
144
No
3
-
-
Sandy Amaker
Brandi Cunningham
Milford Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Milford
136
No
34
-
-
John Byrd
Beth Poehouseman
Milford Place
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Milford
85
No
18
Studio / 1 Bed / 2 Bed
-
Brenda Negron - Ed
Joseph Spigone
Places of interest near Milford Center
1.4 miles from city center — 0.35 miles to nearest hospital (Milford Wellness Village)
Calculate Travel Distance to Milford Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
143
Employees
116
Contractors
27
Staff to resident ratio
1.61:1
0% compared with Delaware averageDelaware average ratio: 1.61:1
Avg staff/day
51
Average shift
7.5 hours
0% compared with Delaware averageDelaware average: 7.6 hours
Total staff hours (quarter)
34,700
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
64
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
12.6%
4,377 contractor hours this quarter
Certified Nursing Assistant: 14
Licensed Practical Nurse: 8
Registered Nurse: 2
Medical Director: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 50 | 14 | 64 | 16,523 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 15 | 8 | 23 | 6,585 | 91 | 100% | 8.3 |
| Registered Nurse | 15 | 2 | 17 | 3,953 | 91 | 100% | 7.8 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,562 | 91 | 100% | 7.3 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,223 | 62 | 68% | 7.8 |
| Mental Health Service Worker | 4 | 0 | 4 | 1,172 | 66 | 73% | 7.2 |
| Physical Therapy Aide | 2 | 0 | 2 | 536 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 1 | 0 | 1 | 441 | 58 | 64% | 7.6 |
| Qualified Activities Professional | 4 | 0 | 4 | 418 | 65 | 71% | 5.8 |
| Nurse Aide in Training | 5 | 0 | 5 | 382 | 25 | 27% | 7.3 |
| Other Social Services Staff | 1 | 0 | 1 | 278 | 36 | 40% | 7.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 239 | 29 | 32% | 8.2 |
| Speech Language Pathologist | 1 | 0 | 1 | 196 | 37 | 41% | 5.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 80 | 28 | 31% | 2.9 |
| Physical Therapy Assistant | 3 | 0 | 3 | 53 | 33 | 36% | 1.4 |
| Medical Director | 0 | 1 | 1 | 22 | 17 | 19% | 1.3 |
| Qualified Social Worker | 2 | 0 | 2 | 14 | 8 | 9% | 1.7 |
| Other Activities Staff | 1 | 0 | 1 | 1 | 1 | 1% | 0.5 |
64 Certified Nursing Assistant
% of Days
100%
23 Licensed Practical Nurse
% of Days
100%
17 Registered Nurse
% of Days
100%
5 Other Dietary Services Staff
% of Days
100%
5 Clinical Nurse Specialist
% of Days
68%
4 Mental Health Service Worker
% of Days
73%
2 Physical Therapy Aide
% of Days
71%
1 Administrator
% of Days
70%
1 Nurse Practitioner
% of Days
70%
1 Respiratory Therapy Technician
% of Days
64%
4 Qualified Activities Professional
% of Days
71%
5 Nurse Aide in Training
% of Days
27%
1 Other Social Services Staff
% of Days
40%
1 Occupational Therapy Aide
% of Days
32%
1 Speech Language Pathologist
% of Days
41%
1 Occupational Therapy Assistant
% of Days
31%
3 Physical Therapy Assistant
% of Days
36%
1 Medical Director
% of Days
19%
2 Qualified Social Worker
% of Days
9%
1 Other Activities Staff
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
89 residents
Residents by payment source
Medicare
4 residents (4.5%)
Private pay or other
85 residents (95.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.7
22% worse than Delaware averageDelaware average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
14% worse than Delaware averageDelaware average: 19.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.2%
Percent of long-stay residents whose need for help with daily activities has increased
14.2%
8% better than Delaware averageDelaware average: 15.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
22.4%
Percent of long-stay residents whose ability to move independently worsened
22.4%
13% worse than Delaware averageDelaware average: 19.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.3%
28% worse than Delaware averageDelaware average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
27% better than Delaware averageDelaware average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
10.8%
Percent of long-stay high risk residents with pressure ulcers
10.8%
142% worse than Delaware averageDelaware average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
87% better than Delaware averageDelaware average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.0%
Percent of long-stay residents who lose too much weight
9.0%
56% worse than Delaware averageDelaware average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
8.9%
Percent of long-stay residents who have depressive symptoms
8.9%
48% worse than Delaware averageDelaware average: 6.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.3%
Percent of long-stay residents who received an antipsychotic medication
14.3%
30% worse than Delaware averageDelaware average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
79.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
79.3%
17% worse than Delaware averageDelaware average: 95.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.9%
5% worse than Delaware averageDelaware average: 97.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
47.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
47.7%
42% worse than Delaware averageDelaware average: 82.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
200% worse than Delaware averageDelaware average: 0.9%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
60.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
60.9%
27% worse than Delaware averageDelaware average: 83.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$177K
80% higher than Delaware averageDelaware average: $98K
Number of fines
3
61% more fines than Delaware averageDelaware average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$177K
Delaware average
$98K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 26, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 26, 2025
$15K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 25, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 25, 2024
$105K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 27, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 27, 2024
$58K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Milford Center based on CMS SNF Cost Reports.
Occupancy Rate
85.6%
↑ 0.1pp vs 2023
Net Income
-$2.5M
↓ ~$448.8K vs 2023
Total Payroll
$10.2M
↑ ~$506.9K vs 2023
Profit Margin
-11.2%
↓ 1.5pp vs 2023
Loading trend charts...
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