Assisted Living Home

Milford Center

Assisted Living Home

Milford Center

700 Marvel Rd, Milford, DE 19963 View map
Overview of Milford Center

As a Genesis Healthcare Community, Milford Center is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Milford Center cultivates the holistic needs of its residents in a home-like setting.

The services are multidisciplinary for both skilled nursing and rehabilitation services– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call– medical directors, nurse practitioners, and physicians.

(302) 422-3303

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 136

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Delaware average
Occupancy rate 64.7%
Residents per day (avg) 87
Occupancy rate
64.7%
Residents per day (avg)
87

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

54% of new residents, often for short stays.

Typical stay 30 days

Medicaid

11% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$22.2M
Operating loss
-$2.5M
Privately-owned community Operated by a business corporation.
Home revenue
$22,221,660.00
Operating loss
$-2,485,754.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.6M
25.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.1M
Total costs $24.7M
Bed community size
136-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 34 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
65%
In line with Delaware average
Occupied beds
88 / 136
Average residents 86 per day

License details

Facility type
Nursing Home
Issuance February 9, 2025
Expiration February 12, 2025

Additional licensing details

License number: 1155

Ownership & operating entity

Milford Center is administrated by John Byrd.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Beth Poehouseman
Director of Nursing email: [email protected]
Administrator email: [email protected]

Types of Care at Milford Center

Skilled Nursing Respite Care
Contact Milford Center

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

22 visits/inspections

Latest inspection

Date:December 23, 2025
Type:Follow Up

93 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Milford Center

The most recent inspection on December 23, 2025, found the facility to be in substantial compliance with no deficiencies noted. Prior inspections showed a pattern of multiple deficiencies related mainly to resident care planning, activities of daily living assistance, respiratory and continence care, food safety, and recordkeeping. Several complaint investigations substantiated issues including failure to prevent and investigate abuse, inadequate pressure ulcer care, medication management errors leading to an Immediate Jeopardy finding, and staffing shortages. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s compliance appears to have improved over time, with the most recent follow-up confirming substantial compliance after earlier periods of cited deficiencies.

Health Inspection History

Inspections
Total health inspections 9

Delaware average 4.4


Last Health inspection on Nov 2025

Total health citations 76
Citations per inspection
8.44

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

38 of 76 citations resulted from standard inspections; 29 of 76 resulted from complaint investigations; and 9 of 76 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 4
344% worse than Delaware average

Delaware average: 0.9


Serious Health citations More info 3
150% worse than Delaware average

Delaware average: 1.2

4 critical citations More info Delaware average: 0.9

3 serious citations More info Delaware average: 1.2

69 moderate citations More info Delaware average: 35.7

0 minor citations More info Delaware average: 1
Citations history (last 3 years)
Nutrition moderate citation Nov 17, 2025
Corrected

Quality of Care critical citation Jun 26, 2025
Corrected

Abuse/Neglect moderate citation Nov 25, 2024
Corrected

Abuse/Neglect moderate citation Nov 25, 2024
Corrected

Compare Assisted Living around Milford

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Delaware Veterans Home
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Milford
144
No
3
-
Milford Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

RC

Respite Care

Milford
136
No
34
-
Milford Place
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Milford
85
No
18
Studio / 1 Bed / 2 Bed

Places of interest near Milford Center

Address 1.4 miles from city center — 0.35 miles to nearest hospital (Milford Wellness Village)

Address 700 Marvel Rd, Milford, DE 19963

Calculate Travel Distance to Milford Center

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

143
Total Staff
116
Employees
27
Contractors
34,700
Total Hours (Quarter)
51
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse177.8 Yes
Licensed Practical Nurse238.3 Yes
Certified Nursing Assistant647.5 Yes
Staff by Category
Administration
2 staff
6.6hs shift avg
Nursing Staff
109 staff
7.7hs shift avg
Physicians & Practitioners
6 staff
7.9hs shift avg
Therapy Services
9 staff
6hs shift avg
Activities & Recreation
5 staff
5.7hs shift avg
Social Services
3 staff
6.6hs shift avg
Dietary Services
5 staff
7.3hs shift avg
Other Services
4 staff
7.2hs shift avg
Contractor Analysis
12.6%
of total hours from contractors
4,377 contractor hours this quarter
Licensed Practical Nurse: 8 Registered Nurse: 2 Certified Nursing Assistant: 14 Medical Director: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant50146416,52391100%7.5
Licensed Practical Nurse158236,58591100%8.3
Registered Nurse152173,95391100%7.8
Other Dietary Services Staff5051,56291100%7.3
Clinical Nurse Specialist5051,2236268%7.8
Mental Health Service Worker4041,1726673%7.2
Physical Therapy Aide2025366571%7.8
Administrator1015126470%8
Nurse Practitioner1015126470%8
Respiratory Therapy Technician1014415864%7.6
Qualified Activities Professional4044186571%5.8
Nurse Aide in Training5053822527%7.3
Other Social Services Staff1012783640%7.7
Occupational Therapy Aide0112392932%8.2
Speech Language Pathologist1011963741%5.3
Occupational Therapy Assistant011802831%2.9
Physical Therapy Assistant303533336%1.4
Medical Director011221719%1.3
Qualified Social Worker2021489%1.7
Other Activities Staff101111%0.5

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
89 residents
Residents by payment source
Medicare
4 residents (4.5%)
Private pay or other
85 residents (95.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.7
22% worse than Delaware average

Delaware average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 21.7
14% worse than Delaware average

Delaware average: 19.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 14.2%
8% better than Delaware average

Delaware average: 15.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 22.4%
13% worse than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 28.3%
28% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.2%
27% better than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 10.8%
142% worse than Delaware average

Delaware average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.3%
87% better than Delaware average

Delaware average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 9.0%
56% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 8.9%
48% worse than Delaware average

Delaware average: 6.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 14.3%
30% worse than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 79.3%
17% worse than Delaware average

Delaware average: 95.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 92.9%
5% worse than Delaware average

Delaware average: 97.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 47.7%
42% worse than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.7%
200% worse than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 60.9%
27% worse than Delaware average

Delaware average: 83.1%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $177K
80% higher than Delaware average

Delaware average: $98K

Number of fines 3
61% more fines than Delaware average

Delaware average: 1.9

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Delaware average

Delaware average: 0.2

Fines amount comparison
Fines amount comparison
This facility $177K
Delaware average $98K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 26, 2025
$15K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Nov 25, 2024
$105K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Feb 27, 2024
$58K

Last updated: Jan 2026

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Delaware Seniors

Get financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.

Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident