Inspection Reports for
Mission Palms Post Acute

6461 E Baywood Ave, Mesa, AZ 85206, USA, AZ, 85206

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Deficiencies (last 5 years)

Deficiencies (over 5 years) 5 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

35% worse than Arizona average
Arizona average: 3.7 deficiencies/year

Deficiencies per year

16 12 8 4 0
2021
2022
2023
2024
2025

Inspection Report

Deficiencies: 1 Date: Aug 25, 2025

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to pressure ulcer care and wound management at Mission Palms Post Acute nursing home.

Findings
The facility failed to ensure appropriate monitoring and care of negative pressure wound therapy (wound vac) for one resident, resulting in potential worsening of wounds due to inadequate monitoring and incomplete wound care documentation.

Deficiencies (1)
F 0686: The facility failed to provide appropriate pressure ulcer care and prevent new ulcers from developing. Monitoring of the wound vac was not consistently completed, and wound care treatments were not fully administered as ordered.
Report Facts
Wound measurements: 2 Wound measurements: 2.7 Wound measurements: 1.5 Wound measurements: 2.5 Brief Interview for Mental Status (BIMS) score: 14

Employees mentioned
NameTitleContext
Licensed Practical Nurse Staff 128Licensed Practical NurseNamed in wound vac monitoring and removal due to leak
Director of Nursing Staff 193Director of NursingNamed in expectation for wound vac monitoring and oversight

Inspection Report

Deficiencies: 1 Date: Aug 20, 2025

Visit Reason
The inspection was conducted to evaluate the qualifications and competencies of nursing staff and hospitality aides to ensure appropriate care is provided to residents.

Findings
The facility failed to ensure that hospitality aides possessed the qualifications or certifications to provide direct care to residents. Hospitality aides were performing tasks such as taking vitals, which they were not trained or authorized to do, posing a risk of inadequate care and potential medical errors.

Deficiencies (1)
F 0726: The facility failed to ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well-being. Hospitality aides lacked the qualifications and training to provide direct care but were observed performing tasks such as taking vitals.
Report Facts
Personnel files reviewed: 5 Interviews conducted: 7

Employees mentioned
NameTitleContext
Staff #21Hospitality AideMentioned as taking vitals without proper training and trying to enroll in CNA school
Staff #45Certified Nursing Assistant (CNA)Interviewed about the role of hospitality aides
Staff #76Certified Nursing Assistant (CNA)Interviewed about hospitality aides performing vitals
Staff #88Licensed Practical Nurse (LPN)Interviewed about hospitality aides' roles and training
Staff #10Licensed Practical Nurse (LPN)Interviewed about hospitality aides' roles
Staff #66Director of Nursing (DON)Provided multiple interviews clarifying roles and training of hospitality aides

Inspection Report

Deficiencies: 1 Date: May 16, 2025

Visit Reason
The inspection was conducted to evaluate compliance with professional standards of quality in the nursing facility, specifically regarding the ordering and administration of oxygen therapy.

Findings
The facility failed to ensure that oxygen therapy was properly ordered by a physician for one resident requiring oxygen treatment. Oxygen therapy was administered without a physician's order from admission until September 12, 2022, posing potential risk to the resident.

Deficiencies (1)
F 0658: The facility failed to ensure treatment requiring oxygen was ordered by the physician for 1 out of 3 sampled residents. Oxygen therapy was administered without a physician's order from admission until September 12, 2022.

Employees mentioned
NameTitleContext
Licensed Practical Nurse (LPN/staff #31)Interviewed regarding oxygen administration procedures and response to oxygen saturation drops.
Assistant Director of Nursing (ADON/staff #69)Interviewed regarding oxygen monitoring practices and review of resident's chart.

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Jan 18, 2024

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to timely report an allegation of abuse for one resident (#2) to the State Agency.

Complaint Details
The complaint investigation found that the facility did not report an allegation of sexual abuse made by Resident #2. The resident initially alleged abuse but later denied the statements. The facility's Director of Nursing stated they investigate immediately before reporting and did not report because they did not know what the patient was alleging.
Findings
The facility failed to report an allegation of sexual abuse made by Resident #2 to the State Agency. Interviews and documentation revealed that the resident made statements alleging sexual assault, but the facility staff did not report the allegation, and the resident later denied making the statements during follow-up.

Deficiencies (1)
F 0609: The facility failed to timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities for one resident (#2).

Inspection Report

Routine
Deficiencies: 6 Date: Nov 17, 2023

Visit Reason
The inspection was conducted as a routine survey to assess compliance with regulatory requirements related to resident care, privacy, safety, infection control, medication administration, dental services, and catheter care at Mission Palms Post Acute.

Findings
The facility was found deficient in multiple areas including failure to protect resident privacy during medication administration, inadequate environmental safety leading to a resident fall and fracture, improper catheter care resulting in urinary tract infections, administration of pain medication outside prescribed parameters, failure to provide dental services, and lapses in infection prevention practices such as hand hygiene during food handling.

Deficiencies (6)
F 0583: The facility failed to ensure a resident's privacy during medication administration by disclosing medication information to an unauthorized family member.
F 0689: The facility failed to ensure a resident's environment was free from hazards, resulting in a fall and fractured shoulder.
F 0690: The facility did not provide appropriate care for a resident with an indwelling catheter, contributing to urinary tract infections.
F 0757: The facility failed to ensure a resident's pain medication was administered within prescribed parameters, risking overmedication.
F 0791: The facility failed to obtain dental services to meet the needs of a resident with tooth decay and pain.
F 0880: The facility failed to ensure one staff sanitized hands prior to handling a resident's food container, risking contamination.
Report Facts
Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 1

Employees mentioned
NameTitleContext
Licensed Practical Nurse (LPN, #36)Named in privacy breach for relaying medication information to unauthorized person
Director of Nursing (DON, staff #70)Interviewed regarding privacy breach, fall incident, pain medication administration, and infection control
Medical Records Supervisor and HIPAA Compliance Officer (staff #63)Interviewed regarding HIPAA breach investigation
Administrator (staff #90)Interviewed regarding communication policies for resident information
Licensed Practical Nurse/MDS Coordinator (LPN, staff #110)Interviewed regarding pain medication administration outside parameters
Certified Nursing Assistant (CNA, staff #121)Interviewed regarding dental care assistance and observations
Hospitality Aide (staff #113)Observed and interviewed regarding hand hygiene breach during food handling

Inspection Report

Routine
Deficiencies: 6 Date: Nov 17, 2023

Visit Reason
The inspection was conducted as a routine regulatory survey to assess compliance with healthcare regulations and facility policies at Mission Palms Post Acute.

Findings
The facility was found deficient in multiple areas including resident privacy during medication administration, environmental safety hazards leading to resident falls, catheter care and prevention of urinary tract infections, medication administration outside prescribed parameters, dental care provision, and infection prevention practices related to hand hygiene during food handling.

Deficiencies (6)
F 0583: The facility failed to ensure a resident's privacy during medication administration by disclosing medication information to an unauthorized family member.
F 0689: The facility failed to ensure a resident's environment was free from hazards, resulting in a fall and fractured shoulder.
F 0690: The facility did not provide appropriate care for a resident with an indwelling catheter to prevent urinary tract infections, including missed urology appointments and inconsistent catheter changes.
F 0757: The facility failed to ensure a resident's pain medication was administered within prescribed parameters, resulting in potential overmedication.
F 0791: The facility failed to provide dental services to meet the needs of a resident with tooth decay and pain, despite the resident's requests and dental coverage.
F 0880: The facility failed to ensure that a staff member sanitized hands prior to handling a resident's food container, risking contamination.
Report Facts
Medication administrations outside parameters: 2 Resident falls: 1 Catheter care appointments missed: 3

Employees mentioned
NameTitleContext
Licensed Practical NurseNurse (#36) admitted to disclosing medication information to unauthorized person
Director of NursingStaff #70 interviewed regarding privacy breach, fall incident, catheter care, pain medication administration, and infection control
Medical Records Supervisor and HIPAA Compliance OfficerStaff #63 interviewed regarding HIPAA breach investigation
AdministratorStaff #90 interviewed regarding communication policies
Licensed Practical Nurse/MDS CoordinatorStaff #110 interviewed regarding pain medication administration
Social Services SupervisorsStaff #144 and #25 interviewed regarding dental care scheduling
Certified Nursing AssistantStaff #121 interviewed regarding resident dental hygiene assistance
Hospitality AideStaff #113 observed and interviewed regarding hand hygiene breach

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: May 24, 2023

Visit Reason
The inspection was conducted due to a complaint investigation regarding the administration of an unnecessary medication to a resident.

Complaint Details
The complaint investigation found that on May 4, 2023, a licensed practical nurse administered insulin to the wrong resident due to distraction. The nurse immediately reported the error, and the resident's blood sugar levels were monitored without adverse effects. The nurse was counseled on minimizing distractions during medication administration. No further disciplinary actions were taken.
Findings
The facility failed to ensure that one resident was not administered an unnecessary medication, specifically 50 units of Glargine insulin without a physician order. The medication error was acknowledged by the responsible licensed practical nurse, who was counseled to minimize distractions during medication administration.

Deficiencies (1)
F 0757: The facility failed to ensure each resident’s drug regimen was free from unnecessary drugs. Resident #1 was administered 50 units of Glargine insulin without a physician order, resulting in minimal harm or potential for harm.
Report Facts
Units of insulin administered in error: 50 Sample size: 5

Employees mentioned
NameTitleContext
Licensed Practical NurseStaff #161 identified as the nurse who administered the insulin in error.
Director of NursingStaff #171 who counseled the nurse regarding the medication error.

Inspection Report

Complaint Investigation
Census: 139 Deficiencies: 2 Date: Sep 16, 2022

Visit Reason
The inspection was conducted due to a complaint alleging verbal abuse by a temporary nurse aide toward a resident.

Complaint Details
The complaint alleged that a temporary nurse aide verbally abused resident #92 using racial slurs and inappropriate language. The facility investigation was inconclusive, but interviews with residents and staff confirmed verbal abuse occurred. The temporary nurse aide was terminated.
Findings
The facility failed to prevent verbal abuse of resident #92 by a temporary nurse aide. Additionally, the facility failed to provide restorative nursing services as ordered for resident #57, resulting in inconsistent care.

Deficiencies (2)
F 0600: The facility failed to protect resident #92 from verbal abuse by a temporary nurse aide who used inappropriate and racial slurs. The facility's investigation could not substantiate the allegation, but staff and residents confirmed verbal abuse occurred.
F 0688: The facility failed to provide restorative nursing program services as ordered for resident #57, with inconsistent service delivery and lack of physician notification regarding resident refusal.
Report Facts
Census: 139 RNA service dates provided: 4 RNA service refusals: 4

Employees mentioned
NameTitleContext
Staff #175Temporary Nurse AideNamed in verbal abuse allegation toward resident #92
Staff #16Social Services DirectorConducted investigation of verbal abuse complaint
Staff #135Director of NursingInterviewed regarding verbal abuse complaint and restorative nursing services
Staff #73Restorative Nurse AssistantProvided information on restorative nursing services for resident #57

Inspection Report

Routine
Deficiencies: 6 Date: Apr 2, 2021

Visit Reason
Routine inspection of Mission Palms Post Acute nursing home to assess compliance with resident rights, care planning, safety, diet, IV fluid administration, and antibiotic stewardship.

Findings
The facility was found deficient in multiple areas including failure to ensure residents' dignity by knocking before entering rooms, lack of resident participation in care planning and discharge, unsafe hot water temperatures, failure to provide therapeutic diets as ordered, improper midline catheter care, and failure to implement an antibiotic stewardship program.

Deficiencies (6)
F 0550: The facility failed to ensure residents were treated with respect and dignity by failing to knock and request permission prior to entering residents' rooms.
F 0553: The facility failed to ensure resident #15 was provided opportunities to participate in his care and discharge planning process, with no evidence of care conferences or invitations.
F 0689: The facility failed to maintain safe water temperatures in multiple resident bathrooms, with temperatures exceeding 120 degrees Fahrenheit, risking burns.
F 0692: The facility failed to provide resident #67 a therapeutic diet as ordered, serving prohibited liquids such as coffee contrary to the free water protocol.
F 0694: The facility failed to provide midline catheter care per physician orders for resident #47, with outdated dressing and inconsistent documentation.
F 0881: The facility failed to implement an antibiotic stewardship program by not discontinuing an antibiotic eye ointment for resident #41, resulting in concurrent administration with a lubricant ointment.
Report Facts
Water temperature: 126 Water temperature: 123 Water temperature: 122 Water temperature: 129 Water temperature: 131 Water temperature: 127 Water temperature: 130 Water temperature: 130

Employees mentioned
NameTitleContext
Staff #46Certified Nursing Assistant (CNA)Interviewed regarding knocking policy and responsibility
Staff #58Licensed Practical Nurse (LPN)Interviewed regarding knocking policy and privacy
Staff #115Director of Nursing (DON)Interviewed regarding knocking policy, care planning, and antibiotic stewardship
Staff #80Certified Nursing Assistant (CNA)Interviewed regarding knocking policy and resident rights
Staff #34Director of Social ServicesInterviewed regarding resident #15 care planning and discharge
Staff #163Licensed Practical Nurse (LPN)Interviewed regarding care plan conference scheduling
Staff #154Facility Maintenance SupervisorInterviewed regarding water temperature testing and repairs
Staff #10Facility AdministratorInterviewed regarding water temperature testing and repairs
Staff #59Certified Nursing Assistant (CNA)Observed serving resident #67 diet and interviewed
Staff #48Licensed Practical Nurse (LPN)Interviewed regarding diet order and coffee served to resident #67
Staff #102Speech TherapistInterviewed regarding free water protocol and diet education
Staff #3Registered Nurse (RN)Interviewed regarding resident #41 antibiotic use

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