Inspection Reports for
Mission Point Health Campus of Jackson

703 Robinson Rd., Jackson, MI, 49203-2538

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8 Reports

2010–2026

Inspection Report — May 20, 2026

Renewal
Date: May 20, 2026

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Renewal inspection of the adult foster care family home license.

Findings
The home was found in non-compliance with 6 rules; a written corrective action plan was required before the license is renewed.

Deficiencies (6)
R 325.1921 Governing bodies, administrators, and supervisors: the home lacked an organized program for bedside assist devices and did not ensure Resident A’s safety and protection in their use; the devices were loose and used without a physician’s order. Repeat violation.
MCL 333.20173a Covered facility; employees or applicants for employment; prohibitions; criminal history check: several employees providing direct services were not found in the Workforce Background Check system for this license.
R 325.1923 Employee's health: Employee #2 did not have a tuberculosis screening completed within 10 days of hire and prior to occupational exposure; the home lacked a current-year TB Risk Assessment. Repeat violation.
R 325.1924 Reporting of incidents, quality review program: the home did not have an incident report quality review program in place as required.
R 325.1953 Menus: the posted menu displayed meals for the week of May 3–9, 2026, rather than the current week.
R 325.1976 Kitchen and dietary: staff did not document the temperatures of food served for one or more meals between May 1 and May 7, 2026.
Report Facts
Corrective action plan due: 15

Inspection Report — Feb 27, 2025

Complaint Investigation
Date: Feb 27, 2025

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Investigation of a complaint received on 2025-02-26 about neglect and medical care concerns for Resident A.

Complaint Details
Resident A has been neglected: not established. Resident A may not have received medical care when needed: not established. Additional findings: failure to update service plan to include bathing frequency — established.
Findings
One violation was established regarding the failure to update Resident A's service plan to include bathing frequency. No violations were established for neglect or failure to provide medical care when needed.

Deficiencies (1)
R 325.1922 Employees; general provisions: Resident A’s service plan was not updated to include his frequency of bathing activities.
Report Facts
Corrective action plan due: 15

Inspection Report — Jul 3, 2024

Complaint Investigation
Date: Jul 3, 2024

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Investigation of a complaint received on 2024-07-03 about neglect of Resident A.

Complaint Details
Resident A was neglected: established. Additional findings: none.
Findings
One repeat violation was established regarding lack of care consistent with Resident A's service plan.

Deficiencies (1)
R 325.1931 Employees; general provisions: the facility failed to provide care consistent with Resident A's service plan, including insufficient documentation of showers and intermittent refusal of care by Resident A.
Report Facts
Corrective action plan due: 15

Inspection Report — Jan 30, 2024

Complaint Investigation
Date: Jan 30, 2024

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Investigation of a complaint received on 2024-01-30 about Resident A lacking care and staff having their children at work.

Complaint Details
Resident A lacked care: established. Staff have their children at work: not established.
Findings
Two allegations were investigated. Resident A lacked care: violation established. Staff having their children at work: violation not established.

Deficiencies (1)
R 325.1931 Employees; general provisions: Resident A was not provided care consistent with her service plan since the plan was not updated or revised to reflect her needs in the Homes for the Aged, and Resident B’s care was not consistent with her service plan.
Report Facts
Corrective action plan due: 15

Inspection Report — Oct 24, 2023

Renewal
Date: Oct 24, 2023

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Renewal inspection of the adult foster care family home license.

Findings
The home was found in non-compliance with 7 rules; a written corrective action plan was required before the license is renewed.

Deficiencies (8)
R 325.1931 Employees; general provisions: the October 2023 staff schedule lacked designation of one supervisor of resident care for each shift.
R 325.1954 Meal and food records: the October 2023 meal census records lacked recording the number of residents, personnel and visitors served for each meal.
R 325.1964 Interiors: resident bathrooms 401-A and 403-A lacked adequate and discernable air flow. Repeat violation.
R 325.1970 Water supply systems: water temperatures in resident rooms 504-A, 518-A, 521-A, and 410-A were not regulated within 105 to 120 degrees Fahrenheit.
R 325.1976 Kitchen and dietary: expired items were found in the memory care refrigerator, including grape jelly expired 7/29/2023.
R 325.1932 Resident’s medications: medications ordered PRN lacked sufficient written instructions for administration, including Resident C’s Acetaminophen and Aleve.
R 325.1921 Governing bodies, administrators, and supervisors: Resident A’s service plan was incomplete, lacking specific care details and competency; Resident D’s service plan lacked hospice agency information and comfort measures.
R 325.1923 Employee's health: Employee #1’s tuberculosis screenings were not completed within ten days of hire date.
Report Facts
Corrective action plan due: 15

Inspection Report — Oct 27, 2020

Date: Oct 27, 2020

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Addendum purpose: Effective August 7th, 2020 licensee Triology Healthcare of Jackson, LLC changed the name of the company to Mission Point Health Campus of Jackson, LLC.

Findings
The licensee name and facility name were changed as requested effective 8/7/20.

Inspection Report — Jul 23, 2015

Date: Jul 23, 2015

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Approve building renovation to add a resident room and increase the license capacity to 40 beds.

Findings
The new resident room #516 was inspected and found to be in compliance with the HFA rules requirements for a resident room. The license capacity was approved to increase to 40 beds.

Report Facts

Inspection Report — Oct 14, 2010

Original Licensing
Date: Oct 14, 2010

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Original license application for a home for the aged.

Findings
No rule or statutory violations were found; the facility was found in substantial compliance with applicable licensing statutes and administrative rules.

Report Facts
License length: 6

11 CMS Surveys

Inspection Report — Jan 29, 2026

Complaint Investigation
Date: Jan 29, 2026

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Investigation of a complaint received on 2026-01-08 about resident dignity and staff attitude.

Complaint Details
Resident dignity and respect violations: established for both R202 and R204 due to inappropriate language and staff attitude.
Findings
Two deficiencies were found related to staff disrespectful behavior toward residents R202 and R204, violating residents' rights to dignity and respect.

Deficiencies (2)
F 0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights: LPN G used inappropriate and disrespectful language toward resident R202 after a fall, including statements such as 'I am sick of this sh*t' and 'your *ss is always on the God d*mn floor'.
F 0550 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights: LPN G told resident R204 to stay in her room multiple times and displayed a bad attitude, causing the resident to feel angry and disrespected.

Inspection Report — Dec 12, 2024

Complaint Investigation
Date: Dec 12, 2024

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Investigation of a complaint received on 2024-12-08 about infection control, medication administration, food service, and facility maintenance.

Complaint Details
Infection control PPE use for COVID-19: not established. Medication administration errors: established. Food service temperature and palatability: established. Food service equipment cleanliness and maintenance: established. Physical plant maintenance: established.
Findings
Multiple deficiencies were found including failure to ensure proper infection control PPE use for COVID-19, medication administration errors, inadequate food temperature and palatability, failure to maintain clean and sanitary food service equipment, and poor maintenance of the physical plant.

Deficiencies (8)
F 0655 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted: The facility failed to develop a baseline care plan with necessary healthcare information for one resident with dialysis, including no details on dialysis access site or monitoring orders.
F 0756 Ensure a licensed pharmacist perform a monthly drug regimen review: The facility failed to ensure the attending physician documented review and action on medication irregularities for three residents.
F 0758 Implement gradual dose reductions and limit PRN psychotropic medication use: The facility failed to provide a duration of use for PRN medication for one resident, resulting in potential for unnecessary medication use.
F 0759 Ensure medication error rates are not 5 percent or greater: The facility had a medication error rate of 17.24% due to errors in crushing medications that should not be crushed and improper insulin pen preparation.
F 0804 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature: The facility failed to provide palatable and properly heated food products, affecting 39 residents, with multiple observations of cold food and beverages and resident complaints.
F 0812 Procure food from approved sources and maintain clean food service equipment: The facility failed to effectively clean and maintain food service equipment and date mark ready-to-eat foods, including soiled ovens, dirty ventilation hood filters, outdated yogurt, and inadequate dish machine sanitization temperatures.
F 0880 Provide and implement an infection prevention and control program: The facility failed to ensure proper PPE use for COVID-19 transmission-based precautions for one resident, including failure to use N95 masks and eye protection, and improper disinfection of medical equipment.
F 0921 Make sure the nursing home area is safe, easy to use, clean and comfortable: The facility failed to effectively clean and maintain the physical plant, including damaged drywall, soiled utility rooms, worn toilet seats, damaged kitchenettes, and a sink hole outside, affecting 40 residents.
Report Facts
Medication error rate: 17.24 Residents affected by food temperature and palatability: 39 Residents affected by physical plant maintenance issues: 40 Residents positive for COVID-19: 9

Inspection Report — Sep 27, 2024

Complaint Investigation
Date: Sep 27, 2024

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Investigation of a complaint received on 2024-09-05 about failure to provide transportation to a medical appointment.

Complaint Details
Failure to provide transportation to a medical appointment: established.
Findings
One violation was established for failure to arrange transportation for a resident's medical appointment, resulting in a missed appointment and potential delay of care.

Deficiencies (1)
F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals: the facility failed to arrange transportation for Resident #1's medical appointment on 9/5/24, resulting in a missed appointment and potential delay of care.

Inspection Report — Sep 5, 2024

Complaint Investigation
Date: Sep 5, 2024

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Investigation of a complaint received on 2024-07-09 about resident transfer, discharge, and medication administration.

Complaint Details
Failure to permit resident R214 to return after hospital stay: established. Failure to provide transfer/discharge notices for residents R212 and R214: established. Failure to administer medication as ordered for resident R214: established.
Findings
Three deficiencies were found related to failure to permit a resident to return after hospital stabilization, failure to provide timely transfer/discharge notices, and failure to administer medication as ordered.

Deficiencies (3)
F 0622 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. The facility failed to permit resident R214 to return after hospital stabilization and declined to receive him despite psychiatric clearance.
F 0623 Provide timely notification to the resident and responsible parties before transfer or discharge, including appeal rights. The facility failed to provide written transfer notices and bed hold documentation for residents R212 and R214.
F 0684 Provide appropriate treatment and care according to orders, resident’s preferences and goals. The facility failed to administer Ziprasidone as ordered for resident R214 from 7/9/24 to 7/10/24, contributing to increased agitation and behavioral escalation.

Inspection Report — Mar 21, 2024

Complaint Investigation
Date: Mar 21, 2024

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Investigation of a complaint received on 2024-02-07 about use of physical restraints and timely reporting of abuse.

Complaint Details
Use of physical restraints on Resident #1: established. Failure to timely report abuse allegation: established.
Findings
Two violations were established: the facility failed to ensure freedom from physical restraints for one resident and failed to timely report an allegation of abuse to the Nursing Home Administrator and State Agency.

Deficiencies (2)
F 0604 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Resident #1 was found restrained with a belt strapped to his wheelchair without a medical order or assessment.
F 0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. The facility failed to report an allegation of abuse to the Nursing Home Administrator and State Agency within the required 2-hour timeframe.

Inspection Report — Jan 17, 2024

Renewal
Date: Jan 17, 2024

Visit Reason
Renewal inspection of the adult foster care family home license.

Findings
The facility was found to have multiple deficiencies including failure to provide comprehensive care plans, failure to provide assist with activities of daily living, failure to ensure safe and appropriate respiratory care, failure to ensure medication regimen irregularities were reviewed and acted upon, failure to properly label and dispose of medications, failure to maintain food safety standards, failure to coordinate hospice services, failure to ensure timely influenza immunizations, and failure to maintain a safe, clean, and comfortable environment.

Deficiencies (9)
F 0656 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. The facility failed to develop and implement comprehensive care plans for residents #9 and #17, including failure to provide a communication board for Resident #17 and failure to include oxygen therapy and TED hose usage in Resident #9's care plans.
F 0677 Provide care and assistance to perform activities of daily living for any resident who is unable. The facility failed to provide scheduled showers for Resident #4, resulting in missed showers over a two-week period without documentation of refusal.
F 0695 Provide safe and appropriate respiratory care for a resident when needed. The facility failed to obtain updated physician orders for oxygen therapy, complete routine monitoring of oxygen saturation levels, and complete thorough respiratory assessments for Resident #9, resulting in potential respiratory complications.
F 0756 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. The facility failed to ensure medication regimen irregularities were reviewed and acted upon for Residents #19 and #21, including failure to follow up on pharmacist recommendations for laboratory testing.
F 0761 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. The facility failed to properly label an open bottle of tuberculin and dispose of an expired bottle of tuberculin in two medication rooms.
F 0812 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. The facility failed to effectively date and label food products and maintain the walk-in cooler refrigeration unit, resulting in increased risk for cross-contamination and foodborne illness.
F 0849 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. The facility failed to coordinate hospice services for Resident #3, including failure to maintain a hospice calendar and communicate hospice services to staff and resident.
F 0883 Develop and implement policies and procedures for flu and pneumonia vaccinations. The facility failed to ensure timely consent for and administration of the influenza immunization for Residents #19 and #23, resulting in potential for influenza infection and complications.
F 0921 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. The facility failed to effectively clean and maintain the physical plant, including damaged drywall, worn door sweeps, non-functional lighting, and soiled air conditioning filters, increasing the risk for cross-contamination and decreased air quality.

Inspection Report — Dec 20, 2023

Complaint Investigation
Date: Dec 20, 2023

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Investigation of a complaint received on 2023-12-20 about failure to facilitate a safe discharge for Resident #3.

Complaint Details
Failure to facilitate safe discharge for Resident #3: established.
Findings
The facility failed to facilitate a safe discharge for Resident #3, resulting in discharge without recommended equipment or services, leading to harm and readmission.

Deficiencies (1)
F 0622 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. The facility discharged Resident #3 twice without arranging necessary medical equipment or home health services, resulting in unsafe transitions and harm.

Inspection Report — Nov 21, 2023

Complaint Investigation
Date: Nov 21, 2023

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Investigation of a complaint received about failure to timely report suspected abuse and injury of unknown origin.

Complaint Details
Failure to timely report and investigate facial abrasions on Resident #1: established.
Findings
The facility failed to identify and report injury of unknown origin for one resident with multiple facial abrasions, resulting in no investigation to determine if physical abuse occurred.

Deficiencies (1)
F 0609 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities: the facility failed to report and investigate multiple facial abrasions on Resident #1, resulting in no incident report or investigation despite policy requirements.

Inspection Report — Oct 26, 2023

Complaint Investigation
Date: Oct 26, 2023

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Investigation of a complaint received on 2023-10-26 about pressure ulcer care and prevention.

Complaint Details
Pressure ulcer care and prevention: established.
Findings
The facility failed to prevent and treat pressure ulcers in 2 of 3 residents reviewed, resulting in worsening and new pressure ulcers and pain. Care plans and interventions were inadequate or not implemented.

Deficiencies (1)
F 0686 Provide appropriate pressure ulcer care and prevent new ulcers from developing: Resident #1 developed multiple facility-acquired pressure ulcers and worsening of existing ulcers due to inadequate care planning and inconsistent wound assessments. Resident #2 lacked interventions such as an alternating pressure mattress and seat cushion, and individualized turning schedules were not implemented.

Inspection Report — Mar 30, 2023

Complaint Investigation
Date: Mar 30, 2023

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Investigation of complaints received on 2023-02-13 and related intakes about medication errors, staffing concerns, and care plan implementation.

Complaint Details
Medication administration delays and monitoring concerns for Resident #1: established. Staffing shortages impacting care and medication timeliness: established. Improper medication administration and storage for Resident #3: established.
Findings
The facility was found to have multiple deficiencies including failure to ensure timely medication administration for two residents, insufficient nursing staff to meet resident needs, improper storage and administration of medications by unlicensed staff, and failure to implement care plans for one resident.

Deficiencies (5)
Failure to ensure timely medication administration: Resident #1 received physician ordered medications late on 53 occasions including Cardizem CD and Humalog insulin administered over eight hours late.
Failure to ensure sufficient nursing staff for 2 of 5 residents, resulting in unmet care needs and medication errors; one nurse on 200 hall unable to complete all medication and treatment orders timely due to high acuity and volume.
Failure to ensure Resident #3's care plan for bowel program was implemented; CNA administered suppositories and digital rectal stimulation despite care plan assigning this to licensed nurses, and suppositories were stored unsecured in resident's bathroom.
Failure to ensure drugs and biologicals were stored securely and accessed only by authorized personnel; Bisacodyl suppositories for Resident #3 were stored in resident's bathroom medication cabinet and administered by CNA E, contrary to facility policy.
Failure to employ staff licensed, certified, or registered in accordance with state laws for medication administration; CNA E administered Resident #3's suppository and digital rectal stimulation, which is outside CNA scope of practice.
Report Facts
Late medication occasions: 53

Employees mentioned
NameTitleContext
CNA ECertified Nurse AideNamed in findings for administering suppositories and digital rectal stimulation to Resident #3, contrary to policy
LPN KLicensed Practical NurseReported Resident #2 received unknown medication (Benadryl) and notified administration
Director of Nursing BDirector of NursingReported staffing shortages and medication administration issues

Inspection Report — Oct 11, 2022

Complaint Investigation
Date: Oct 11, 2022

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Investigation of complaints received about resident care, medication management, therapy services, emergency call system, and pest control.

Complaint Details
Advanced directives discrepancies for residents #7 and #34: established. Failure to notify bed hold policy for resident #42: established. Inaccurate MDS and incomplete care plans for residents #30 and #31: established. Medication management issues for resident #7: established. Medication labeling and storage issues: established. Lack of rehabilitative therapy for resident #30: established. Emergency call system failures: established. Pest control program deficiencies: established.
Findings
Multiple deficiencies were found including failure to ensure accurate advanced directives, incomplete and inaccurate care plans, lack of proper medication management and documentation, failure to provide adequate rehabilitative therapy, malfunctioning emergency call light system, and ineffective pest control program.

Deficiencies (11)
Failure to ensure updated and accurate advanced directive information for residents #7 and #34, resulting in conflicting Do Not Resuscitate orders and lack of physician orders matching resident wishes.
Failure to notify resident #42 or representative in writing of the bed hold policy upon discharge, resulting in lack of awareness of the policy.
Failure to complete accurate Minimum Data Set assessments for resident #30, resulting in inaccurate care plans and unmet care needs.
Failure to develop and implement comprehensive, person-centered care plans for residents #30 and #31, resulting in potential unmet goals and care needs.
Failure to revise the comprehensive care plan for resident #30 to reflect current care needs, including bowel program, range of motion, behavior logs, medication administration times, and shower frequency.
Failure to provide appropriate dementia care and services for resident #31, including inadequate behavioral monitoring, lack of care plans addressing anxiety and medication use, and insufficient non-pharmacological interventions.
Failure to ensure documentation of physician response to pharmacist's monthly medication review recommendations for resident #7, including lack of documented acknowledgement or action on recommended fasting lipid profile.
Failure to ensure resident medications were not placed in unlabeled medication cups and stored for later administration, risking medication errors.
Failure to provide adequate rehabilitative therapy services for resident #30, including lack of staff training on active range of motion and therapy interventions, resulting in resident dissatisfaction and potential unmet therapy needs.
Failure to maintain a working emergency call light system in resident rooms and bathing areas, affecting 43 residents and increasing risk of delayed emergency response.
Failure to provide an effective pest control program, with service suspended due to lack of payment and missing invoices for recent months, increasing risk of resident exposure to pests.

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