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Memory Care Home

Mystic Healthcare

Memory Care Home

Mystic Healthcare

475 High St, Mystic, CT 06355 View map
Overview of Mystic Healthcare

Receive the utmost care and assistance with exceptional services from Mystic Healthcare set in the quiet High Street, Mystic, CT, including long-term care, outpatient rehabilitation, sub-acute transitional care, and short-term rehabilitation. The community is dedicated to enhancing seniors’ welfare and quality of life with round-the-clock support from a compassionate and specially-trained team. With its various care services, residents can rest assured of meeting their special needs and preferences while retaining their independence.

Aside from its comprehensive care program, the community also provides various activities and exciting events to ensure residents make the most out of their golden years. Satisfying residents’ cravings and nutritional needs, the community prepares healthy and delicious meals that can be enjoyed with friends. Mystic Healthcare is ideal for seniors looking for diverse care in one place.

(860) 536-6070

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Connecticut average: 3.4/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Connecticut average: 3.1/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
1/5
Connecticut average: 3.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
1/5
Connecticut average: 3.6/5

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 34m per day 42m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 25m per day 2h 17m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 34m per day 3h 25m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 6m per day 5m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 26m per day 28m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 100

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Connecticut average
Occupancy rate 84%
Residents per day (avg) 83
Occupancy rate
84%
Residents per day (avg)
83

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

20% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

75% of new residents, often for short stays.

Typical stay 29 days

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$13.4M
Operating loss
-$1.7M
Privately-owned community Operated by a business corporation.
Home revenue
$13,384,596.00
Operating loss
$-1,738,810.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.1M
37.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.1M
Total costs $15.1M
Years in operation
18 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 18 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

Services

Cardiac; Orthopedic And Stroke
Home Care
Hospice
Iv Therapy
Outpatient Therapy
Pulmonary And Vascular Management
Pulmonary Rehabilitation
Recreation

About this community

Occupancy

Occupancy rate
84%
In line with Connecticut average
Occupied beds
84 / 100
Average residents 102 per day

License details

Facility type
Chronic & Convalescent Nursing Home
Status Active
Issuance January 7, 2008
Expiration June 30, 2026

Additional licensing details

License number: 2320

Room costs

Private Room (19 rooms) $487 per day
Semi-Private Room (81 rooms) $451 per day

Staffing

Key information about the people who lead and staff this community.

Languages Spoken

Italian Spanish

Staff Composition (State Data)

Admin
3 FTE
Registered Nurse
4 FTE
Licensed Practical Nurse
11 FTE
Nursing Assistant
28 FTE
Recreation
3 FTE
Social Services
1 FTE
Food Service Supervisor
1 FTE
Physical Therapy
4 FTE
Occupational Therapy
4 FTE
Speech Therapy
1 FTE
Dietary
6 FTE
Other Staff
2 FTE

Care Services

Accepts Medicare
Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab

All Levels of Care

Short-term Rehabilitation
Long-term Care
Outpatient Rehabilitation
Sub-Acute Transitional Care

Additional Policies & Features

Religious Services: All Denominations, Catholic, Jehovah\'s Witness

Amenities & Lifestyle

Restaurant-style dining

Programs & Activities

Specific Programs
Transitional Care, Stroke Rehabilitation, Long-term Care, Outpatient Rehabilitation, Short-term Rehabilitation, Sub-Acute Transitional Care, Dining and Nutrition

Dining & Nutrition

Food Description
Mystic Healthcare offers restaurant-style dining in an upscale dining room.

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes

Total residents icon
Total residents icon

Total Residents: 100

Building type icon
Building type icon

Building Type: Single-story

Types of Care at Mystic Healthcare

Memory Care
Contact Mystic Healthcare

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicare

Inspection History

In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.

12 visits/inspections

10 routine inspections

Breakdown by inspection type
  • 1 renewal/recertification inspection
  • 1 licensing inspection
  • 4 plans of correction
  • 6 statements of deficiencies

Results

9 with issues

1 without issues

Connecticut average: 13 visits/inspections

Latest inspection

Date:June 11, 2025

Inspection history

01-02-2024 Plan of Correction
01-24-2025 Inspection Report
01-24-2025 Plan of Correction
02-01-2024 Inspection Report
02-14-2025 Inspection Report
02-21-2024 Inspection Report
02-24-2021 Plan of Correction
04-02-2024 Inspection Report
04-02-2025 Inspection Report
04-17-2025 Inspection Report
05-29-2025 Inspection Report
06-09-2020 Statement of Deficiencies
06-09-2020 Statement of Deficiencies
06-09-2020 Statement of Deficiencies
06-11-2025 Inspection Report
06-11-2025 Inspection Report
07-01-2024 Inspection Report
07-26-2020 Statement of Deficiencies
07-26-2020 Statement of Deficiencies
09-27-2021 Plan of Correction
09-27-2021 Statement of Deficiencies
11-04-2024 Inspection Report

27 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Mystic Healthcare

The most recent inspection on June 11, 2025, found that previously cited violations related to complaint #43704 had been corrected and staffing met state requirements. Earlier inspections showed a pattern of deficiencies primarily involving resident care issues such as timely clinical assessments, supervision to prevent elopement, and medication management. Complaint investigations were mostly unsubstantiated except for a few substantiated cases involving resident safety and medication concerns, including a notable past finding of failure to prevent medication misappropriation and inadequate responses to residents’ health changes. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility appears to have addressed recent deficiencies, showing improvement in compliance over the latest inspection period.

Health Inspection History

Inspections
Total health inspections 4

Connecticut average 5.7


Last Health inspection on Feb 2025

Total health citations 22

Connecticut average 32

Citations per inspection
5.5

Connecticut average 5.82


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

17 of 22 citations resulted from standard inspections; and 5 of 22 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Connecticut average

Connecticut average: 0.3


Serious Health citations More info 2
186% worse than Connecticut average

Connecticut average: 0.7

0 critical citations More info Connecticut average: 0.3

2 serious citations More info Connecticut average: 0.7

17 moderate citations More info Connecticut average: 28.8

3 minor citations More info Connecticut average: 2.3
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Feb 14, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Feb 14, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Feb 14, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Feb 14, 2025
Corrected

Compare Memory Care around Mystic The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.

Mystic Healthcare
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Mystic (Mystic)
100
No
-
18
StoneRidge Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Mystic (Mystic)
58
Yes
-
24
Academy Point at Mystic
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Mystic (Mystic)
-
Yes
F
64

Places of interest near Mystic Healthcare

Address 1.4 miles from city center

Address 475 High St, Mystic, CT 06355

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 157
Employees 85
Contractors 72
Staff to resident ratio 1.80:1
0% compared with Connecticut average

Connecticut average ratio: 1.88:1

Avg staff/day 44
Average shift 8 hours
7% better than Connecticut average

Connecticut average: 7.5 hours

Total staff hours (quarter) 32,027
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 21
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.6 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 31
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.9 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 73
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

24%

7,676 contractor hours this quarter

Certified Nursing Assistant: 42 Licensed Practical Nurse: 18 Registered Nurse: 10 Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant31427316,48791100%8.3
Licensed Practical Nurse1318315,44691100%8.9
Registered Nurse1110213,50191100%8.6
Physical Therapy Aide4048166369%7.4
Clinical Nurse Specialist2026826268%7.1
Mental Health Service Worker2026606268%7.1
Respiratory Therapy Technician4046176774%8.1
Speech Language Pathologist3035226774%7.1
Dietitian1014777178%6.7
RN Director of Nursing3034665763%7.2
Nurse Practitioner1014386268%7.1
Other Dietary Services Staff2024325763%7.4
Administrator1014296167%7
Occupational Therapy Aide1014075560%7.4
Physical Therapy Assistant5053935864%5.3
Qualified Social Worker1011794044%4.5
Medical Director011734651%1.6
Occupational Therapy Assistant011433%1.2
73 Certified Nursing Assistant
% of Days 100%
31 Licensed Practical Nurse
% of Days 100%
21 Registered Nurse
% of Days 100%
4 Physical Therapy Aide
% of Days 69%
2 Clinical Nurse Specialist
% of Days 68%
2 Mental Health Service Worker
% of Days 68%
4 Respiratory Therapy Technician
% of Days 74%
3 Speech Language Pathologist
% of Days 74%
1 Dietitian
% of Days 78%
3 RN Director of Nursing
% of Days 63%
1 Nurse Practitioner
% of Days 68%
2 Other Dietary Services Staff
% of Days 63%
1 Administrator
% of Days 67%
1 Occupational Therapy Aide
% of Days 60%
5 Physical Therapy Assistant
% of Days 64%
1 Qualified Social Worker
% of Days 44%
1 Medical Director
% of Days 51%
1 Occupational Therapy Assistant
% of Days 3%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
87 residents
Residents by payment source
Medicare
10 residents (11.5%)
Medicaid
46 residents (52.9%)
Private pay or other
31 residents (35.6%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 17.2
66% worse than Connecticut average

Connecticut average: 10.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 33.7
60% worse than Connecticut average

Connecticut average: 21.1

Long-stay resident measures
Significantly below average Connecticut avg: 3.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 36.6%
94% worse than Connecticut average

Connecticut average: 18.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 33.2%
73% worse than Connecticut average

Connecticut average: 19.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 31.2%
25% worse than Connecticut average

Connecticut average: 24.9%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.0%
13% better than Connecticut average

Connecticut average: 3.5%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 9.0%
96% worse than Connecticut average

Connecticut average: 4.6%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 5.3%
216% worse than Connecticut average

Connecticut average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.4%
31% better than Connecticut average

Connecticut average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.3%
91% better than Connecticut average

Connecticut average: 15.2%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 18.9%
10% worse than Connecticut average

Connecticut average: 17.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 85.5%
In line with Connecticut average

Connecticut average: 87.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
7% better than Connecticut average

Connecticut average: 93.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.88
37% worse than Connecticut average

Connecticut average: 2.10

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.41
8% better than Connecticut average

Connecticut average: 1.53

Short-stay resident measures
Average Connecticut avg: 3.3 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 53.1%
24% worse than Connecticut average

Connecticut average: 70.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.6%
61% better than Connecticut average

Connecticut average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 75.2%
8% better than Connecticut average

Connecticut average: 69.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.0%
In line with Connecticut average

Connecticut average: 25.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 15.6%
41% worse than Connecticut average

Connecticut average: 11.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.2%
49% worse than Connecticut average

Connecticut average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 49.2%
8% worse than Connecticut average

Connecticut average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 60.7%
20% better than Connecticut average

Connecticut average: 50.6%

Guides for Better Senior Living

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Financial Aid for Connecticut Seniors

Get financial aid guidance

Connecticut Home Care Program for Elders

CHCPE

Age 65+, Connecticut resident, at risk of nursing home placement.

State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).

$1,600 (state), $2,000 (Medicaid, individual).

Two tiers (state and Medicaid); waitlists possible.

Statewide Respite Care Program

CT Respite Care

Caregiver of senior with dementia, Connecticut resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited to dementia caregivers; capped funding.

Congregate Housing Services Program (CHSP)

Connecticut Congregate Housing Services Program

Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.

~$41,000/year (individual, adjusted annually).

Not specified; focus is income-based.

Limited to 14 state-subsidized sites; participants pay 10% of service costs.

Medicare Savings Program (MSP)

Connecticut Medicare Savings Program

Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.

~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.

None since 2023 policy change.

Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.

Senior Community Service Employment Program (SCSEP)

Connecticut SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Connecticut resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; limited slots (~500/year).

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