Inspection Reports for
Northridge Valley Senior Living

The complaint alleged that resident #1 was physically abused by staff, resulting in skin tears and injury. The resident has dementia and was unable to provide details. Staff confirmed the presence of skin tears and provided first aid. The resident's medication could cause skin rashes. The allegation was unsubstantiated.

The investigation found the allegation of physical abuse to be unsubstantiated based on staff and resident interviews, medical record reviews, and observations. No citations were issued.

The facility management confirmed that despite lawsuits against related entities, there was no financial impact on the facility, residents, or staff. The bankruptcy did not affect the communities as Pacifica Senior Living was no longer the management company, and there were no vendor issues reported.

The complaint investigation was triggered by allegations received on 12/27/2024 regarding water leakage causing mold, freezer temperature issues on 12/04/2024, and missing call buttons in Memory Care shared rooms and bathrooms. The investigation included interviews with staff and residents, physical plant tours, and document reviews. All allegations were found unsubstantiated.

All allegations were found to be unsubstantiated based on observations, interviews with staff and residents, record reviews, and physical inspections. The freezer was maintaining required temperatures, no mold was observed after repairs, and call buttons were present with additional safety measures in place.

The complaint alleged that there had not been a planned activities calendar since October 2024. The allegation was unsubstantiated based on observations and interviews.

The investigation found that a planned activities calendar for January 2025 and daily activity brochures were available. Staff and residents confirmed daily activities were provided, and the allegation was unsubstantiated. No citations were issued.

The complaint alleged that staff were not safeguarding resident belongings and not providing napkins at meals. After interviews, physical tour, and record review, these allegations were found to be unsubstantiated.

The investigation found both allegations to be unsubstantiated. Resident belongings were safeguarded with names on clothing and laundry bags, and residents confirmed no missing belongings. Napkins, including clothed napkins and bibs, were provided to residents during meals as confirmed by staff and residents.

The complaint investigation was unsubstantiated. Allegations included failure to provide toiletries, inadequate housekeeping, and unclean dining area. Interviews and observations did not support these claims.

The investigation found all allegations to be unsubstantiated based on interviews with residents and staff, as well as physical observations by the Licensing Program Analyst. Toiletries were provided, housekeeping services were adequate, and the dining area was kept clean.

The facility was found to be well-maintained with appropriate furniture, safety features, and clean common areas. Fire safety equipment was fully charged and operable, medication storage was secure, and food supplies were sufficient. No citations were issued during the inspection.

The facility was found to have appropriate accommodations, safety measures, and cleanliness. No citations were issued. Medication storage and administration procedures were observed to be secure and properly staffed. Fire safety equipment and alarms were operable, and common areas were clean and well maintained.

The complaint alleged that a resident sustained a pressure injury while in care. The investigation found that the resident had a skin tear in August 2022 treated by a nurse practitioner, but currently does not have a pressure injury. The allegation was unsubstantiated.

The investigation included interviews, medical record reviews, and physical plant walk-throughs, which found no immediate health and safety issues. The allegation was deemed unsubstantiated due to insufficient evidence verifying the claim.

The allegation was that Staff #1 yelled at residents who refused medication. The staff member was found not to be a current employee and was terminated approximately 4 months prior. Interviews and observations provided insufficient evidence to verify the allegation, resulting in an unsubstantiated finding.

The investigation found that the alleged staff member was no longer employed and had been terminated months earlier. Interviews with staff and residents revealed no evidence of staff yelling at residents. The allegation was deemed unsubstantiated.

The complaint investigation was unannounced and conducted due to allegations regarding insufficient food portions and cold food being served. The allegations were found to be unsubstantiated based on interviews, observations, and documentation.

The investigation found insufficient evidence to verify the allegations. Interviews with staff and residents, observations of food service, and review of temperature logs indicated that the facility provides adequate food portions and maintains proper food temperatures. Therefore, the allegations were deemed unsubstantiated.

The facility was found to be in compliance with no deficiencies cited. Observations included proper infection control measures, sanitary kitchen and dining areas, functional fire safety equipment, well-maintained common and resident areas, and appropriate outdoor spaces for residents.

The complaint alleged that the facility was not transporting residents to their medical appointments. The allegation was investigated through resident interviews and document review and was found to be unsubstantiated.

The investigation found that seven out of ten residents interviewed were aware that the facility provides transportation for medical appointments. The administrator stated that transportation is provided upon resident request and that one resident who makes their own appointments sometimes forgets to request transportation. Based on interviews and documents, the allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated for all allegations: no hot water in laundry, bugs in resident rooms, no air conditioning in med-tech room, and resident food served cold.

All allegations were investigated and deemed unsubstantiated. The no hot water issue was corrected the same day it occurred. No water bugs or infestation were observed during the visit, and the facility has monthly fumigations. The air conditioning in the med-tech room is not a Title 22 requirement and fans were observed. The steam table malfunction causing cold food was repaired and alternative measures were used to keep food warm.

The complaint involved an incident where a staff member (S1) hurt a resident (R1) on 08/07/2021. The investigation included interviews with the administrator, staff, and a resident, as well as review of relevant documentation including a police investigation statement. The complaint investigation is ongoing.

During the visit, Licensing Program Analysts conducted interviews and a physical plant tour with no health and safety issues noted. Further investigation of the incident is needed.

The facility was found to have appropriate COVID-19 prevention measures, clean and well-maintained resident rooms and common areas, secure medication and storage rooms, a clean kitchen with proper food storage, and functioning fire safety equipment. No deficiencies or violations were explicitly noted in the report.