Facility type
Nursing Home
Status
Active
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living Home
Norwich Rehabilitation & Nursing Center
Norwich Rehabilitation & Nursing Center is a facility located in Norwich, NY. It offers short-term rehabilitation and post-acute care, focusing on the physical and emotional well-being of its residents. The center prides itself on building a community of respect and meaningful relationships.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
80
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
96.3%
Residents per day (avg)
78
Occupancy rate
96.3%
Residents per day (avg)
78
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
37% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
58% of new residents, often for short stays.
Typical stay
30 days
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$13.9M
Profit
$1.1M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$13,902,179.00
Profit
$1,100,756.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$12.8M
80-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
License details
County:
Chenango
Additional licensing details
License number:
0824304N
CMS Certification Number:
335759
Ownership & operating entity
Owner name:
Norwich Operating Company, LLC (For Profit)
Care Services
Nursing Services
Rehabilitation Services
Licensed Nurses/CNAs
Short-Term Rehab
Programs & Activities
Specific Programs
Services, Community, Gallery, Updates, Contact, Residents, Information, PAY ONLINE, Careers
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
33 inspections
33 with citations, 0 without citations
New York average: 9 inspections (5 with citations)
Show Inspection Reports
113 complaints
141.3 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 93 complaints
Latest inspection
Date:August 1, 2025
Type:Complaint Investigation
36 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
40 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
4 enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
December 3, 2024: Stipulation & Order #: NH-25-024
A formal agreement with the state to correct serious or repeated issues.
July 9, 2021: Stipulation & Order #: NH-21-159
A formal agreement with the state to correct serious or repeated issues.
December 21, 2020: Stipulation & Order #: NH-21-142
A formal agreement with the state to correct serious or repeated issues.
September 12, 2017: Stipulation & Order #: NH-17-055
A formal agreement with the state to correct serious or repeated issues.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Aug 2025
Total health citations
11
State average N/A
Citations per inspection
3.67
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 11 citations resulted from standard inspections; and 4 of 11 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
0 critical citations
0 serious citations
11 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 01, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 01, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 01, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 01, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 01, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 01, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 01, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 01, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Norwich Rehabilitation & Nursing Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Norwich
82
No
-
-
Job Haines Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Bloomfield
40
No
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
16
No
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
12
No
8
-
Anton’s Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Boerne
10
No
-
-
Places of interest near Norwich Rehabilitation & Nursing Center
0.0 miles from city center
Norwich, NY 13815
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
121
Employees
115
Contractors
6
Staff to resident ratio
1.55:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
46
Average shift
7.4 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
30,894
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
54
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
4.4%
1,351 contractor hours this quarter
Licensed Practical Nurse: 3
Respiratory Therapy Technician: 2
Registered Nurse: 1
Staff by category
| Certified Nursing Assistant | 54 | 0 | 54 | 14,028 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 24 | 3 | 27 | 6,207 | 91 | 100% | 7.7 |
| Registered Nurse | 17 | 1 | 18 | 3,794 | 91 | 100% | 8 |
| Respiratory Therapy Technician | 1 | 2 | 3 | 1,323 | 73 | 80% | 8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,011 | 90 | 99% | 6.4 |
| Speech Language Pathologist | 2 | 0 | 2 | 942 | 65 | 71% | 7.6 |
| Mental Health Service Worker | 3 | 0 | 3 | 827 | 63 | 69% | 7.7 |
| Physical Therapy Assistant | 4 | 0 | 4 | 668 | 70 | 77% | 7 |
| Nurse Practitioner | 1 | 0 | 1 | 548 | 65 | 71% | 8.4 |
| Administrator | 1 | 0 | 1 | 463 | 58 | 64% | 8 |
| Dietitian | 1 | 0 | 1 | 396 | 56 | 62% | 7.1 |
| Physical Therapy Aide | 1 | 0 | 1 | 395 | 50 | 55% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 213 | 61 | 67% | 3.5 |
| Qualified Social Worker | 2 | 0 | 2 | 78 | 21 | 23% | 3.7 |
54 Certified Nursing Assistant
% of Days
100%
27 Licensed Practical Nurse
% of Days
100%
18 Registered Nurse
% of Days
100%
3 Respiratory Therapy Technician
% of Days
80%
3 Other Dietary Services Staff
% of Days
99%
2 Speech Language Pathologist
% of Days
71%
3 Mental Health Service Worker
% of Days
69%
4 Physical Therapy Assistant
% of Days
77%
1 Nurse Practitioner
% of Days
71%
1 Administrator
% of Days
64%
1 Dietitian
% of Days
62%
1 Physical Therapy Aide
% of Days
55%
1 Occupational Therapy Aide
% of Days
67%
2 Qualified Social Worker
% of Days
23%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
78 residents
Residents by payment source
Medicare
27 residents (34.6%)
Medicaid
45 residents (57.7%)
Private pay or other
6 residents (7.7%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.7
In line with State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.5
In line with State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.1%
Percent of long-stay residents whose need for help with daily activities has increased
14.1%
14% better than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.4%
Percent of long-stay residents whose ability to move independently worsened
8.4%
49% better than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.9%
40% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
26% better than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
16.1%
Percent of long-stay high risk residents with pressure ulcers
16.1%
125% worse than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.5%
Percent of long-stay residents with a urinary tract infection
0.5%
68% better than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.6%
Percent of long-stay residents who lose too much weight
7.6%
24% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
9.8%
Percent of long-stay residents who received an antipsychotic medication
9.8%
22% better than State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.7%
17% worse than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.9%
In line with State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.1%
20% worse than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
39% better than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
64.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
64.7%
18% worse than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$63K
In line with State averageState average: $66K
Number of fines
7
245% more fines than State averageState average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$63K
State average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 3, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Dec 3, 2024
$16K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 20, 2024
$5K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 12, 2024
$5K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
$15K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Norwich Rehabilitation & Nursing Center based on CMS SNF Cost Reports.
Occupancy Rate
96.3%
↑ 2.2pp vs 2022
Net Income
$1,100,756
↓ ~$207K vs 2022
Total Payroll
$4,906,777
↑ ~$203K vs 2022
Profit Margin
7.9%
↓ 1.8pp vs 2022
Loading trend charts...
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