Deficiencies (last 5 years)

Deficiencies (over 5 years) 2 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

50% better than California average
California average: 4 deficiencies/year

Deficiencies per year

8 6 4 2 0
2021
2023
2024
2025
2026

Census

Latest occupancy rate 61% occupied

Based on a March 2026 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy over time

0 60 120 180 240 Dec 2021 Jan 2024 May 2025 Jul 2025 Nov 2025 Mar 2026

Inspection Report

Complaint Investigation
Census: 78 Capacity: 127 Deficiencies: 0 Date: Mar 17, 2026

Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that staff did not ensure a resident's pendant was properly operating.

Complaint Details
The complaint alleged that staff did not ensure a resident's pendant was properly operating due to the computer system being down for several days and inadequate communication about the downtime. The allegation was unsubstantiated.
Findings
The investigation found that the call pendants were in good working condition and the computer system was down for less than 24 hours. The facility took immediate steps to troubleshoot the system and increased resident checks during the downtime. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 127 Census: 78

Employees mentioned
NameTitleContext
Jennifer DuenasAdministratorMet with Licensing Program Analyst during the complaint investigation
Komal CurleyLicensing Program AnalystConducted the complaint investigation
April CowanSupervisorSupervisor overseeing the complaint investigation

Inspection Report

Monitoring
Census: 83 Capacity: 127 Deficiencies: 0 Date: Feb 26, 2026

Visit Reason
The visit was conducted to follow up on a 'Decision and Order' regarding the exclusion of Staff 1 and Staff 2 and the revocation of the administrator certificate for Staff 3.

Findings
During the visit, it was confirmed that Staff 1, Staff 2, and Staff 3 were no longer employed at the facility. No citations were issued during the visit.

Employees mentioned
NameTitleContext
Caroline FrangiehRegional Operations SpecialistMet with during the visit and confirmed staff exclusions.
Komal CurleyLicensing Program AnalystConducted the Case Management - Other visit.
Jennifer DuenasAdministratorFacility administrator named in the report header.

Inspection Report

Annual Inspection
Census: 79 Capacity: 127 Deficiencies: 0 Date: Nov 4, 2025

Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements at the facility.

Findings
The facility was toured inside and outside, including resident rooms and common areas, and was found to be clean, odor-free, and well-maintained with no safety hazards. Resident and staff records were complete and up to date, medications were properly stored and accounted for, and emergency equipment and drills were current. No citations were issued during the visit.

Report Facts
Fire extinguisher inspection date: 2024 Emergency drill frequency: 3 Resident records reviewed: 5 Staff records reviewed: 5

Employees mentioned
NameTitleContext
Komal CurleyLicensing Program AnalystConducted the unannounced annual inspection
Tammie SampedroRegional Operations SpecialistMet with LPA during the inspection and reviewed the report
Kathleen OlsonAdministrator/DirectorFacility Administrator/Director
April CowanLicensing Program ManagerNamed on the report

Inspection Report

Census: 79 Capacity: 127 Deficiencies: 0 Date: Nov 4, 2025

Visit Reason
The visit was an unannounced case-management visit to deliver an immediate exclusion letter to exclude a Staff 1 (S1) from the facility.

Findings
The Licensing Program Analyst delivered an immediate exclusion letter to exclude a staff member from the facility. The letter was given to the Regional Operations Specialist and the report was reviewed and discussed with the Regional Operations Specialist.

Employees mentioned
NameTitleContext
Komal CurleyLicensing Program AnalystConducted the unannounced case-management visit and delivered the immediate exclusion letter.
Tammie SampedroRegional Operations SpecialistMet with Licensing Program Analyst and received the immediate exclusion letter.
April CowanLicensing Program ManagerNamed as Licensing Program Manager on the report.

Inspection Report

Complaint Investigation
Capacity: 127 Deficiencies: 1 Date: Oct 22, 2025

Visit Reason
The inspection was a case management visit conducted in relation to complaint #14-AS-20250113154240 to investigate resident checks for Resident 1 (R1).

Complaint Details
The visit was triggered by complaint #14-AS-20250113154240. The report does not explicitly state substantiation status.
Findings
The investigation found that resident checks for R1 were conducted randomly or every couple of hours without documentation of when, who conducted the checks, or observations made. Staff could not recall observations but claimed checks were done. This lack of policy and documentation poses an immediate health and safety risk.

Deficiencies (1)
No definitive policy or documentation requirements for conducting resident checks as to date, time, observations, or who conducted the resident checks for R1, posing an immediate health and safety risk.
Report Facts
Facility capacity: 127

Employees mentioned
NameTitleContext
Komal CurleyLicensing Program AnalystConducted the case management visit and investigation
Tammie SampedroRegional Operations SpecialistMet with during the visit and reviewed the report
Kathleen OlsonAdministrator/DirectorFacility administrator interviewed regarding policies
April CowanLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report

Complaint Investigation
Census: 79 Capacity: 127 Deficiencies: 1 Date: Oct 22, 2025

Visit Reason
The inspection was an unannounced complaint investigation visit conducted to deliver findings related to allegations received on 2025-10-09 concerning failure to follow reporting requirements and staff hitting a resident.

Complaint Details
The complaint investigation was substantiated for failure to follow reporting requirements after an alleged abuse incident on 10/3/25 where no incident reports were submitted to the licensing agency. The allegation that staff hit a resident was unsubstantiated due to lack of sufficient evidence.
Findings
The allegation that staff did not ensure reporting requirements were followed was substantiated due to failure to submit required incident reports regarding an alleged abuse incident on 2025-10-03. The allegation that staff hit a resident was unsubstantiated due to insufficient evidence.

Deficiencies (1)
Failure to submit incident reports to the licensing agency regarding the alleged abuse incident on 10/3/25, violating CCR 87211(a)(1).
Report Facts
Capacity: 127 Census: 79 Deficiencies cited: 1 Plan of Correction Due Date: Oct 23, 2025

Employees mentioned
NameTitleContext
Komal CurleyLicensing Program AnalystConducted the complaint investigation and delivered findings
Tammie SampedroRegional Operations SpecialistMet with the evaluator during the investigation and report delivery
Kathleen OlsonAdministratorFacility administrator named in the report
April CowanSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 127 Capacity: 127 Deficiencies: 1 Date: Oct 22, 2025

Visit Reason
The inspection was a case management visit conducted in relation to complaint #14-AS-20250113154240 to investigate resident checks for Resident 1 (R1).

Complaint Details
The visit was complaint-related to complaint #14-AS-20250113154240. The complaint was substantiated by findings of inadequate resident check documentation and accountability.
Findings
The investigation found that resident checks for R1 were conducted randomly or every couple of hours without documentation of the time, person conducting the checks, or observations made. Staff could not recall observations but claimed checks were done. This lack of policy and documentation poses an immediate health and safety risk.

Deficiencies (1)
No definitive policy or documentation requirements for conducting resident checks as to date, time, observations, or who conducted the checks for Resident 1, posing an immediate health and safety risk.
Report Facts
Capacity: 127 Census: 127 Plan of Correction Due Date: 1

Employees mentioned
NameTitleContext
Komal CurleyLicensing Program AnalystConducted the case management visit and authored the report
Tammie SampedroRegional Operations SpecialistMet with the Licensing Program Analyst during the visit and reviewed the report
April CowanLicensing Program ManagerNamed in relation to the deficiency and plan of correction
Kathleen OlsonAdministrator/DirectorFacility administrator mentioned in the report

Inspection Report

Follow-Up
Census: 69 Capacity: 127 Deficiencies: 1 Date: Aug 6, 2025

Visit Reason
An unannounced case management visit was conducted to follow up on a previous visit regarding an alleged abuse incident involving a staff member and a resident.

Complaint Details
The visit was complaint-related, triggered by an allegation that a staff member took an unauthorized video of a resident sleeping and physically abused the resident. The complaint was substantiated by the licensing agency.
Findings
The administrator failed to notify the Community Care Licensing Division (CCLD) of an alleged abuse incident for 5 days after becoming aware of it and delayed submitting required incident reports, posing an immediate health and safety risk to residents.

Deficiencies (1)
Administrator failed to notify CCLD of an alleged abuse incident that occurred on 7/9/25 and was made aware on 7/12/25, with notification delayed by 5 days and incident report submitted late, posing immediate health and safety risk.
Report Facts
Days delayed in reporting: 5 Capacity: 127 Census: 69

Employees mentioned
NameTitleContext
Kathleen OlsonInterim Executive DirectorMet with Licensing Program Analyst during the inspection and involved in the incident reporting.
Komal CurleyLicensing Program AnalystConducted the unannounced case management visit.
Siobhan SurracoAdministrator/DirectorFailed to timely notify CCLD of the alleged abuse incident.

Inspection Report

Follow-Up
Census: 69 Capacity: 127 Deficiencies: 1 Date: Aug 6, 2025

Visit Reason
An unannounced case management visit was conducted to follow up on a previous visit regarding an alleged incident of staff misconduct involving unauthorized video recording and physical abuse of a resident.

Complaint Details
The visit was complaint-related, triggered by an allegation that Staff 1 took an unauthorized video of Resident 1 while the resident was sleeping and physically abused the resident. The complaint was substantiated by the video evidence and staff reports.
Findings
The administrator failed to notify the licensing agency of the alleged abuse incident in a timely manner, delaying notification for 5 days after becoming aware. This failure to report posed an immediate health and safety risk to residents in care.

Deficiencies (1)
Administrator failed to notify CCLD of an alleged abuse incident that occurred on 7/9/25 and was made aware on 7/12/25, but did not notify CCLD for 5 days after being aware. Incident report was not submitted until 7/21/25, posing an immediate health and safety risk.
Report Facts
Deficiencies cited: 1 Capacity: 127 Census: 69 Days delayed in reporting: 5

Employees mentioned
NameTitleContext
Siobhan SurracoAdministratorNamed in failure to timely report alleged abuse incident
Kathleen OlsonInterim Executive DirectorMet with Licensing Program Analyst during inspection
Komal CharitraLicensing Program AnalystConducted the inspection visit
April CowanLicensing Program ManagerNamed in report

Inspection Report

Census: 69 Capacity: 127 Deficiencies: 0 Date: Aug 5, 2025

Visit Reason
The visit was an unannounced case management visit conducted to deliver an immediate exclusion letter to exclude Staff #1 (S1) from the facility.

Findings
The Licensing Program Analyst met with the Interim Executive Director and delivered an immediate exclusion letter for Staff #1. The report was reviewed and discussed with the Interim Executive Director, and a copy was provided.

Employees mentioned
NameTitleContext
Kathleen OlsonInterim Executive DirectorMet with Licensing Program Analyst during the visit and received the immediate exclusion letter.

Inspection Report

Census: 69 Capacity: 127 Deficiencies: 0 Date: Aug 5, 2025

Visit Reason
The visit was an unannounced case management visit to deliver an immediate exclusion letter to exclude Staff #1 (S1) from the facility.

Findings
The Licensing Program Analyst delivered an immediate exclusion letter to the Interim Executive Director, Kathleen Olson, excluding Staff #1 from the facility. The report was reviewed and discussed with the Interim Executive Director and a copy was provided.

Employees mentioned
NameTitleContext
Kathleen OlsonInterim Executive DirectorMet with Licensing Program Analyst during the visit and received the immediate exclusion letter.
Komal CurleyLicensing Program AnalystConducted the unannounced case management visit and delivered the immediate exclusion letter.
April CowanLicensing Program ManagerNamed as Licensing Program Manager on the report.

Inspection Report

Complaint Investigation
Census: 65 Capacity: 127 Deficiencies: 0 Date: Jul 22, 2025

Visit Reason
An unannounced case management visit was conducted related to an incident reported on 07/12/2025 involving an alleged unauthorized video recording and physical abuse of a resident by a staff member on 07/09/2025.

Complaint Details
The complaint involved an allegation that Staff 1 took an unauthorized video of Resident 1 on a personal phone and physically abused the resident. Staff 2 reported the incident after being shown the video by Staff 1. The complaint was under investigation at the time of the report.
Findings
The investigation revealed that Staff 1 took an unauthorized video of Resident 1 while the resident was sleeping and physically abused the resident. Staff 1 resigned during the investigation. Further investigation is required.

Employees mentioned
NameTitleContext
Kathleen OlsonInterim Executive DirectorMet with Licensing Program Analyst during the investigation and reviewed the report.
Komal CharitraLicensing Program AnalystConducted the unannounced case management visit and investigation.
April CowanLicensing Program ManagerNamed as Licensing Program Manager on the report.

Inspection Report

Complaint Investigation
Census: 65 Capacity: 127 Deficiencies: 0 Date: Jul 22, 2025

Visit Reason
An unannounced case management visit was conducted in relation to an incident reported involving alleged unauthorized video recording and physical abuse of a resident by a staff member.

Complaint Details
The visit was complaint-related due to an incident reported on 7/9/25 involving alleged physical abuse and unauthorized video recording by Staff 1. The complaint was reported on 7/12/25. Staff 1 resigned during the investigation.
Findings
The investigation revealed that Staff 1 took an unauthorized video of Resident 1 while the resident was sleeping and physically abused the resident. Staff 1 resigned during the investigation. Further investigation is required.

Report Facts
Date of incident: Jul 9, 2025 Date complaint reported: Jul 12, 2025

Employees mentioned
NameTitleContext
Komal CharitraLicensing Program AnalystConducted the unannounced case management visit and investigation
Kathleen OlsonInterim Executive DirectorMet with Licensing Program Analyst during the visit

Inspection Report

Complaint Investigation
Census: 64 Capacity: 127 Deficiencies: 1 Date: Jul 10, 2025

Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations including a resident sustaining an unexplained fracture while in care, failure to seek timely medical attention, inadequate cleaning of a resident's room, and failure to communicate health condition changes to authorized representatives.

Complaint Details
The complaint investigation was triggered by an allegation that a resident sustained an unexplained fracture while in care. The allegation was substantiated based on medical records and staff interviews. Other allegations about delayed medical attention, unclean resident room, and failure to communicate with authorized representatives were unsubstantiated.
Findings
The investigation substantiated that a resident sustained an unexplained fracture while in care, with medical evidence confirming an acute non-displaced fracture. Other allegations regarding timely medical attention, room cleanliness, and communication with authorized representatives were found unsubstantiated. An immediate civil penalty of $500 and a repeat penalty of $500 were issued for the substantiated violation.

Deficiencies (1)
Failure to provide care and supervision as required, resulting in a resident sustaining an unexplained fracture while in care.
Report Facts
Civil penalty amount: 1000 Capacity: 127 Census: 64

Employees mentioned
NameTitleContext
Komal CharitraLicensing Program AnalystConducted the complaint investigation and authored the report.
Kathleen OlsonInterim Executive DirectorMet with the Licensing Program Analyst during the investigation and was informed of findings and penalties.
Siobhan SurracoAdministratorFacility administrator named in the report.
April CowanSupervisorSupervisor overseeing the licensing evaluation.

Inspection Report

Census: 63 Capacity: 127 Deficiencies: 0 Date: Jun 18, 2025

Visit Reason
An unannounced case management visit was conducted in relation to an incident on 2025-05-31 where a resident reported taking over seven days of medication at one time and expressed suicidal ideation.

Findings
The resident was admitted to the hospital for psychiatric evaluation and returned to the facility with a 1:1 caregiver implemented. The facility is now managing the resident's medications and conducting status checks. No citations were issued during this visit.

Report Facts
Duration of 1:1 caregiver implementation: 72 Behavioral therapy frequency: 5

Employees mentioned
NameTitleContext
Siobhan SurracoAdministratorMet with Licensing Program Analyst during the visit and involved in incident review
Komal CharitraLicensing Program AnalystConducted the unannounced case management visit
April CowanLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 63 Capacity: 127 Deficiencies: 0 Date: Jun 18, 2025

Visit Reason
An unannounced case management visit was conducted in relation to an incident on 2025-05-31 where a resident reported taking over seven days of medication at one time and expressed suicidal ideation.

Complaint Details
The complaint involved a resident who took multiple days' worth of medication at once and expressed suicidal thoughts. The resident was hospitalized and later returned with increased supervision and medication management by the facility. The complaint was investigated and no citations were issued.
Findings
The investigation found that the resident was initially able to manage their own medications but after the incident was diagnosed with early onset Alzheimer's dementia and is now unable to manage medications. The facility has implemented a 1:1 caregiver and is managing the resident's medications. No citations were issued.

Report Facts
Incident date: May 31, 2025 Resident return date: Jun 16, 2025 Caregiver supervision duration: 72 Behavioral therapy frequency: 5

Employees mentioned
NameTitleContext
Siobhan SurracoAdministratorMet with Licensing Program Analyst during visit and involved in incident review
Komal CharitraLicensing Program AnalystConducted the unannounced case management visit

Inspection Report

Follow-Up
Census: 59 Capacity: 127 Deficiencies: 1 Date: May 27, 2025

Visit Reason
An unannounced case management visit was conducted to follow up on a previous case management visit from 5/15/25 regarding an incident where a resident exited the secured memory care unit without staff supervision.

Findings
The resident with dementia left the secured memory care unit unattended and was found a block away from the facility, posing an immediate health and safety risk. Deficiencies were cited related to care and supervision requirements under California Code of Regulations, Title 22.

Deficiencies (1)
Failure to provide adequate care and supervision resulting in a resident with dementia leaving the secured memory care unit unattended and being found a block away from the facility.
Report Facts
Capacity: 127 Census: 59 Plan of Correction Due Date: May 28, 2025

Employees mentioned
NameTitleContext
Edward DeWittResident Services DirectorMet with during inspection and involved in discussion of findings
Komal CharitraLicensing Program AnalystConducted the inspection and authored the report
April CowanLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Follow-Up
Census: 59 Capacity: 127 Deficiencies: 1 Date: May 27, 2025

Visit Reason
The visit was an unannounced case management follow-up conducted on May 27, 2025, to review a previous incident where a resident exited a secured memory care unit unattended.

Findings
The report found that Resident 1, diagnosed with dementia, left the secured memory care unit unattended and was found a block away from the facility, posing an immediate health and safety risk. Deficiencies were cited related to care and supervision.

Deficiencies (1)
Based on interviews, observations and record reviews, Resident 1 has dementia and left the unit/facility unattended and was found a block away from the facility which poses an immediate health and safety risk to residents in care.
Report Facts
Capacity: 127 Census: 59 Plan of Correction Due Date: May 28, 2025

Employees mentioned
NameTitleContext
Komal CharitraLicensing Program AnalystConducted the inspection and authored the report
Edward DeWittResident Services DirectorMet with the Licensing Program Analyst during the visit
April CowanLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 58 Capacity: 127 Deficiencies: 0 Date: May 15, 2025

Visit Reason
An unannounced case management visit was conducted to follow up on an incident that occurred on 2025-05-01 involving a resident who exited the secured memory care unit without staff supervision.

Complaint Details
The visit was triggered by a reported incident where Resident 1 exited the secured memory care unit unsupervised. Further investigation was recommended, but no citations were issued and the incident was reviewed with the administrator.
Findings
The resident was found unharmed about half a block away. Both delayed egress doors were functioning properly. The facility staff were unsure how the resident left unnoticed, possibly during shift change. No citations were issued during the visit.

Employees mentioned
NameTitleContext
Siobhan SurracoAdministratorMet with Licensing Program Analyst during the visit and provided information about the incident.
Komal CharitraLicensing Program AnalystConducted the unannounced case management visit and authored the report.
April CowanLicensing Program ManagerNamed in the report as Licensing Program Manager.

Inspection Report

Follow-Up
Census: 58 Capacity: 127 Deficiencies: 0 Date: May 15, 2025

Visit Reason
An unannounced case management visit was conducted to follow up on an incident that occurred on 2025-05-01 involving a resident who exited the secured memory care unit without staff supervision.

Findings
The resident was found unharmed outside the facility. Both delayed egress doors were functioning properly. The facility staff and administrator were unsure how the resident left without staff noticing, possibly during shift change. No citations were issued during the visit.

Report Facts
Incident date: May 1, 2025

Employees mentioned
NameTitleContext
Siobhan SurracoAdministratorMet with Licensing Program Analyst during visit and involved in incident review
Komal CharitraLicensing Program AnalystConducted the unannounced case management visit
April CowanLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Annual Inspection
Census: 55 Capacity: 127 Deficiencies: 0 Date: Oct 31, 2024

Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements and overall facility conditions.

Findings
The facility was found to be clean, odor-free, and free from hazards. Resident rooms and common areas were adequately furnished and safe. Medications and chemicals were properly secured, emergency drills were conducted regularly, and records for residents and staff were complete and up to date. No deficiencies were cited at this time.

Report Facts
Days of perishables observed: 2 Days of non-perishables observed: 7 Emergency drill frequency: 3 Number of resident records reviewed: 5 Number of staff records reviewed: 5

Employees mentioned
NameTitleContext
Siobahn SurracoAdministratorMet with Licensing Program Analyst during inspection
Komal CharitraLicensing Program AnalystConducted the inspection
April CowanSupervisorSupervisor overseeing the inspection

Inspection Report

Annual Inspection
Census: 55 Capacity: 127 Deficiencies: 0 Date: Oct 31, 2024

Visit Reason
An unannounced annual inspection was conducted to evaluate the facility's compliance with licensing requirements.

Findings
The facility was found to be clean, odor-free, and free from hazards. Resident and staff records were complete and up to date. No deficiencies were cited at this time, though some documents were requested for submission by 11/7/2024.

Report Facts
Days observed for perishables: 2 Days observed for non-perishables: 7 Resident records reviewed: 5 Staff records reviewed: 5

Employees mentioned
NameTitleContext
Siobahn SurracoAdministratorMet with Licensing Program Analyst during inspection
Komal CharitraLicensing Program AnalystConducted the inspection
April CowanLicensing Program ManagerNamed in report header

Inspection Report

Complaint Investigation
Census: 60 Capacity: 127 Deficiencies: 0 Date: May 10, 2024

Visit Reason
An unannounced complaint investigation visit was conducted to investigate allegations received regarding resident care and safety at the facility.

Complaint Details
The complaint included allegations that staff locked residents in their rooms, residents eloped from the facility, staff did not report unusual incidents to residents' representatives, and staff failed to feed, dress, or provide hygiene needs to residents. All allegations were found to be unsubstantiated due to lack of sufficient evidence.
Findings
The investigation found that residents are not intentionally locked in their rooms, there was insufficient evidence to confirm elopements, and allegations related to feeding, dressing, and hygiene needs were unsubstantiated based on interviews and observations.

Report Facts
Capacity: 127 Census: 60

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit and authored the report
Siobhan SurracoAdministratorMet with Licensing Program Analyst during the investigation
April CowanLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report

Complaint Investigation
Census: 60 Capacity: 127 Deficiencies: 0 Date: May 10, 2024

Visit Reason
An unannounced complaint investigation visit was conducted to deliver findings regarding multiple allegations received about resident care and facility practices.

Complaint Details
The complaint included allegations of staff locking residents in rooms, residents eloping, failure to report incidents, and neglect in feeding, dressing, and hygiene. The investigation found these allegations unsubstantiated based on interviews, observations, and lack of evidence.
Findings
The investigation found that residents' rooms can be unlocked from the inside and staff contradicted allegations of intentional locking. There was insufficient evidence to substantiate claims of resident elopements, failure to report incidents, or neglect in feeding, dressing, and hygiene care. Overall, the allegations were unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 127 Census: 60

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit and authored the report
Siobhan SurracoAdministratorMet with Licensing Program Analyst during investigation
April CowanSupervisorSupervisor overseeing the complaint investigation

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 0 Date: Feb 21, 2024

Visit Reason
An unannounced complaint investigation visit was conducted to deliver findings regarding allegations received about staff behavior and facility practices.

Complaint Details
The complaint included allegations of staff speaking to a resident in an inappropriate manner, failure to ensure warm water during showers, staff threatening a resident, and failure to report an incident to licensing. The investigation concluded these allegations were unsubstantiated due to lack of evidence.
Findings
The investigation found contradictory statements between residents and staff, confirmed warm water delivery in showers, and determined no preponderance of evidence to substantiate the allegations. Therefore, all allegations were unsubstantiated.

Report Facts
Capacity: 127 Census: 43

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit
Siobhan SurracoAdministratorMet with Licensing Program Analyst during investigation

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 0 Date: Feb 21, 2024

Visit Reason
An unannounced complaint investigation visit was conducted to deliver findings regarding allegations received about staff behavior, water temperature during showers, and incident reporting.

Complaint Details
The complaint included allegations that staff spoke to a resident in an inappropriate manner, staff did not ensure faucet was delivering warm water during showers, staff threatened a resident, and the facility failed to report an incident to licensing. These allegations were found unsubstantiated.
Findings
The investigation found conflicting statements between residents and staff, confirmed warm water delivery during showers, and determined no preponderance of evidence to substantiate the allegations. Therefore, all allegations were unsubstantiated.

Report Facts
Capacity: 127 Census: 43

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit
Siobhan SurracoAdministratorMet with Licensing Program Analyst during investigation

Inspection Report

Census: 45 Capacity: 127 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
An unannounced case management visit was conducted to deliver an amended complaint report.

Complaint Details
The visit was related to complaint #14-AS-20231205135135; amended findings were delivered and the report was made public after being marked confidential in error.
Findings
The Licensing Program Analyst delivered amended findings for a complaint and reviewed the report with the interim executive director.

Employees mentioned
NameTitleContext
Jessica PryorInterim executive directorMet with Licensing Program Analyst during the visit and reviewed the amended complaint report.
Jaime VadoLicensing Program AnalystConducted the unannounced case management visit and delivered amended complaint findings.
April CowanSupervisorNamed as supervisor on the report.

Inspection Report

Complaint Investigation
Census: 45 Capacity: 127 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations that a resident sustained injuries while in care and that staff were not fully trained.

Complaint Details
The complaint investigation was unsubstantiated. Allegations included resident injuries and insufficient staff training, but evidence did not support these claims.
Findings
The investigation found that staff are regularly trained throughout the year and that the resident's injuries were due to documented falls related to physical limitations. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 127 Census: 45

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation
Jessica PryorInterim Executive DirectorMet with Licensing Program Analyst during investigation
Layana SantosAdministratorFacility administrator named in report header
Cara SmithSupervisorSupervisor named in report

Inspection Report

Complaint Investigation
Census: 45 Capacity: 127 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff were not responding to resident's representative's requests for communication in a timely manner.

Complaint Details
The complaint alleged that staff were not responding timely to resident representatives' communication requests. The investigation found that responsible parties were contacted via email and meetings were held with family members. The allegations were unsubstantiated.
Findings
The investigation included interviews and review of protocols related to a COVID outbreak and communication with family members. The allegations were found to be unsubstantiated due to lack of preponderance of evidence, supported by documentation of communication efforts and meetings with family members.

Report Facts
Capacity: 127 Census: 45

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation
Jessica PryorInterim Executive DirectorMet with Licensing Program Analyst during investigation
Meghan LeonePrevious Executive DirectorProvided information regarding COVID outbreak and communication
Layana SantosAdministratorNamed as facility administrator

Inspection Report

Census: 45 Capacity: 127 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
An unannounced case management visit was conducted to deliver an amended complaint report for complaint #14-AS-20231205135135.

Complaint Details
The visit was related to complaint #14-AS-20231205135135; amended findings were delivered and the report was made public.
Findings
The Licensing Program Analyst delivered amended findings for the specified complaint and reviewed the report with the interim executive director. The report was marked public as it was previously marked confidential in error.

Employees mentioned
NameTitleContext
Jessica PryorInterim Executive DirectorMet with Licensing Program Analyst during the visit and reviewed the amended complaint report.
Jaime VadoLicensing Program AnalystConducted the unannounced case management visit and delivered the amended complaint report.
April CowanLicensing Program ManagerNamed in the report header.

Inspection Report

Complaint Investigation
Census: 45 Capacity: 127 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint received on 2023-08-03 regarding allegations that a resident sustained injuries while in care and that staff were not fully trained.

Complaint Details
The complaint involved allegations of resident injuries and insufficient staff training. The investigation concluded these allegations were unsubstantiated.
Findings
The investigation found that staff are regularly trained throughout the year and that the resident's injuries were due to documented falls related to physical limitations, not other causes. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 127 Census: 45

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation
Jessica PryorInterim Executive DirectorMet with the Licensing Program Analyst during the investigation
Cara SmithLicensing Program ManagerNamed in the report as Licensing Program Manager
Layana SantosAdministratorFacility administrator named in the report

Inspection Report

Complaint Investigation
Census: 45 Capacity: 127 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that staff were not responding to resident's representative's requests for communication in a timely manner.

Complaint Details
The complaint alleged that staff were not responding timely to resident representatives' communication requests. The investigation found that emails and meetings were conducted to inform families, and the allegations were unsubstantiated.
Findings
The investigation included interviews and review of communication protocols during a COVID outbreak. Evidence showed responsible parties were contacted via email and meetings were held with family members. The allegations were found to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Complaint control number: 14 Facility capacity: 127 Census: 45

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit
April CowanLicensing Program ManagerNamed in report signature and oversight
Layana SantosAdministratorFacility administrator at time of report
Jessica PryorInterim Executive DirectorMet with Licensing Program Analyst during investigation and provided information
Meghan LeonePrevious Executive DirectorProvided information and documentation regarding COVID outbreak communication

Inspection Report

Annual Inspection
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced required 1 year annual inspection visit was conducted to evaluate the facility's compliance with regulatory standards.

Findings
The facility was found to be in good condition with no citations issued. Safety features, cleanliness, medication storage, emergency preparedness, and resident rooms met regulatory requirements.

Report Facts
Water temperature: 108

Employees mentioned
NameTitleContext
Eugenia SmithInterim executive directorMet with Licensing Program Analyst during inspection
Jaime VadoLicensing Program AnalystConducted the inspection visit
April CowanSupervisorSupervisor of the licensing evaluation

Inspection Report

Original Licensing
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced post licensing inspection visit was conducted to evaluate the facility's compliance with licensing requirements.

Findings
The facility was found to be in good condition with no citations issued. Safety measures, cleanliness, and regulatory compliance were observed throughout the facility, including secure medication storage, operational fire safety equipment, and appropriate resident room conditions.

Report Facts
Capacity: 127 Census: 43 Water temperature: 108

Employees mentioned
NameTitleContext
Eugenia SmithInterim executive directorMet with Licensing Program Analyst during inspection
Jaime VadoLicensing Program AnalystConducted the inspection visit
April CowanSupervisorSupervisor of the licensing evaluation

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 1 Date: Dec 14, 2023

Visit Reason
An unannounced complaint investigation was conducted in response to a complaint received on 07/25/2023 alleging that staff were not following infection control requirements.

Complaint Details
The complaint alleging staff were not following infection control requirements was substantiated based on interviews and evidence reviewed.
Findings
The investigation found that there were insufficient COVID test kits during an outbreak in memory care, and isolation procedures, social distancing, signage, hand sanitizer, gowns, and masking requirements were not fully adhered to. Residents congregated despite COVID status and PPE use was lacking, substantiating the allegation.

Deficiencies (1)
The facility did not have enough COVID test kits to test residents with symptoms of COVID in memory care. Isolation procedures, social distancing, appropriate signs, hand sanitizer, gowns, and masking requirements were not fully adhered to during the outbreak. The facility did not provide a safe and healthful accommodation for residents.
Report Facts
Capacity: 127 Census: 43 Plan of Correction Due Date: Dec 15, 2023

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation and authored the report
Ana GobelezaBusiness Office DirectorMet with Licensing Program Analyst during investigation
Meghan LeonePrevious AdministratorInterviewed during investigation regarding protocols

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint alleging that staff did not assist a resident to and from the restroom.

Complaint Details
The complaint alleged that staff did not assist a resident to and from the restroom. The allegation was unsubstantiated after investigation, as staff did not observe the incident and the resident did not request assistance.
Findings
The investigation found that staff did not witness the alleged incident and that the resident went to the restroom unassisted without calling for help. The allegation was determined to be unsubstantiated due to lack of evidence.

Report Facts
Capacity: 127 Census: 43

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation
Ana GobelezaBusiness Office DirectorMet with the evaluator during the investigation
Layana SantosAdministratorFacility administrator named in the report
April CowanSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations of staff mismanaging residents' medication and untrained staff.

Complaint Details
The complaint was unsubstantiated. Although the allegations may have happened or be valid, there was not enough evidence to prove the alleged violations occurred.
Findings
The investigation found that medication administration practices, med cart organization, medication administration recording, and training records were all in place and current. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 127 Census: 43

Employees mentioned
NameTitleContext
Jessica PryorInterim executive directorMet with Licensing Program Analyst during the investigation
Jaime VadoLicensing Program AnalystConducted the complaint investigation

Inspection Report

Annual Inspection
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced required 1 year annual inspection visit was conducted to evaluate the facility's compliance with regulatory standards.

Findings
The facility was found to be clean, safe, and well-maintained with all required safety equipment and supplies in place. No citations were issued during the inspection.

Report Facts
Water temperature: 108

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the inspection visit
Eugenia SmithInterim Executive DirectorMet with Licensing Program Analyst during inspection
Layana SantosAdministratorFacility administrator named in report
April CowanLicensing Program ManagerNamed in report

Inspection Report

Original Licensing
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced post licensing inspection visit was conducted to evaluate the facility's compliance with regulatory requirements following licensing.

Findings
The facility was toured inside and outside, including the memory care building, and found to be clean, safe, and well-maintained with all required safety equipment and supplies in place. No citations were issued.

Report Facts
Water temperature: 108

Employees mentioned
NameTitleContext
Eugenia SmithInterim executive directorMet with Licensing Program Analyst during inspection
Layana SantosAdministratorNamed as facility administrator
Jaime VadoLicensing Program AnalystConducted the inspection visit
April CowanLicensing Program ManagerNamed in report

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 1 Date: Dec 14, 2023

Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint received on 2023-07-25 alleging that staff were not following infection control requirements.

Complaint Details
The complaint was substantiated based on interviews and evidence reviewed by Licensing Program Analyst Jaime Vado. The allegation involved failure to follow infection control requirements during a COVID outbreak.
Findings
The investigation found that there were insufficient COVID test kits during an outbreak in memory care, and isolation procedures, social distancing, signage, hand sanitizer, gowns, and masking requirements were not fully adhered to. Residents congregated despite COVID status and PPE use was lacking, substantiating the allegation.

Deficiencies (1)
Facility did not have enough COVID test kits to test residents with symptoms in memory care; isolation procedures, social distancing, appropriate signs, hand sanitizer, gowns, and masking requirements were not fully adhered to during the outbreak, resulting in unsafe and unhealthful accommodations for residents.
Report Facts
Capacity: 127 Census: 43 Deficiencies cited: 1 Plan of Correction Due Date: Dec 15, 2023

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation and authored the report
Ana GobelezaBusiness Office DirectorMet with Licensing Program Analyst during investigation
Layana SantosAdministratorFacility administrator named in the report
Meghan LeonePrevious AdministratorInterviewed during investigation
Cara SmithLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced complaint investigation visit was conducted in response to a complaint alleging that staff did not assist a resident to and from the restroom.

Complaint Details
The complaint alleged that staff did not assist a resident to and from the restroom. The allegation was unsubstantiated after investigation, as staff did not observe the incident and the resident did not request assistance.
Findings
The investigation found that staff did not witness the alleged incident and the resident went to the restroom unassisted without calling for help. The allegation was determined to be unsubstantiated due to lack of evidence.

Report Facts
Complaint received date: Sep 19, 2023 Complaint control number: 14

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit
Ana GobelezaBusiness Office DirectorMet with during the investigation and reviewed findings
April CowanLicensing Program ManagerNamed as Licensing Program Manager on the report

Inspection Report

Complaint Investigation
Census: 43 Capacity: 127 Deficiencies: 0 Date: Dec 14, 2023

Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations of staff mismanaging residents' medication and untrained staff.

Complaint Details
The complaint investigation was unsubstantiated as there was no sufficient evidence to prove the alleged violations regarding medication mismanagement and untrained staff.
Findings
The investigation found that medication administration practices, med cart organization, medication administration recording process, and training records were all in place and current. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Capacity: 127 Census: 43

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the complaint investigation visit
Jessica PryorInterim Executive DirectorMet with Licensing Program Analyst during the investigation
Layana SantosAdministratorFacility administrator named in the report
April CowanLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 46 Capacity: 127 Deficiencies: 0 Date: Aug 16, 2023

Visit Reason
An unannounced case management - incident investigation visit was conducted to investigate an incident involving resident R1, where a possible fall may have occurred on 08/15/2023.

Complaint Details
The visit was triggered by an incident involving resident R1 with a possible fall on 08/15/2023. The incident was under investigation and responsible parties were to be notified. No citations were issued.
Findings
The incident involving resident R1 was unseen and the circumstances unclear. The facility was within the required reporting timeframe and was in the process of submitting an incident report to the Department. No citations were issued during this visit.

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the unannounced case management - incident investigation visit.
Megan LeoneAdministratorMet with Licensing Program Analyst during the visit and explained the purpose of the visit.
Bernadette KingMemory Care CoordinatorPresent during the investigation visit.

Inspection Report

Complaint Investigation
Census: 46 Capacity: 127 Deficiencies: 0 Date: Aug 16, 2023

Visit Reason
An unannounced case management - incident investigation visit was conducted to investigate an incident involving resident R1, specifically a possible fall that may have occurred on 08/15/2023.

Complaint Details
The visit was complaint-related, investigating an incident involving a possible fall of resident R1 on 08/15/2023. The incident was not substantiated with citations.
Findings
The circumstances of the incident involving resident R1 were unclear and unseen. The facility was within the required reporting timeframe and was in the process of submitting an incident report to the Department. No citations were issued during this visit.

Employees mentioned
NameTitleContext
Jaime VadoLicensing Program AnalystConducted the unannounced case management - incident investigation visit.
Megan LeoneAdministratorMet with Licensing Program Analyst during the visit and explained the purpose of the visit.
Bernadette KingMemory Care CoordinatorAttended the visit and was present during the discussion of the incident.

Inspection Report

Complaint Investigation
Census: 41 Capacity: 127 Deficiencies: 0 Date: May 3, 2023

Visit Reason
An unannounced case management visit was conducted regarding missing narcotics discovered during routine medication audits on 04/29/2023 and 04/30/2023, reported to the Department on 05/01/2023.

Complaint Details
The visit was complaint-related due to missing narcotics. The investigation is ongoing with no citations issued at this time.
Findings
The facility reported the missing narcotics to the Department and local Sheriff's Department and is actively investigating the situation, including medication audits and reviewing staff. No residents missed medication doses, and missing items are being replaced. No citations were issued as the investigation is ongoing.

Report Facts
Facility capacity: 127 Census: 41

Employees mentioned
NameTitleContext
Jennifer BruhnInterim AdministratorMet with Licensing Program Analyst during the visit
Jo Marie GhersiHealth Care ManagerReported missing narcotics and attended meeting to discuss the issue

Inspection Report

Complaint Investigation
Census: 41 Capacity: 127 Deficiencies: 0 Date: May 3, 2023

Visit Reason
An unannounced case management visit was conducted regarding missing narcotics discovered during routine medication audits on 04/29/2023 and 04/30/2023, reported to the Department on 05/01/2023.

Complaint Details
The visit was complaint-related due to missing narcotics. The facility reported the loss to the Department and local Sheriff's Department, and the investigation is ongoing with no citations at this time.
Findings
The facility reported missing narcotics prescribed as needed, with no missed dosages for residents. The facility is actively investigating the situation, including medication audits and reviewing staff, with narcotics securely stored and access limited to staff. No citations were issued as the investigation is ongoing.

Report Facts
Census: 41 Total Capacity: 127

Employees mentioned
NameTitleContext
Jennifer BruhnInterim AdministratorMet with Licensing Program Analyst during the visit
Jo Marie GhersiHealth Care ManagerDiscussed missing narcotics and medication audits

Inspection Report

Original Licensing
Capacity: 127 Deficiencies: 0 Date: Dec 16, 2021

Visit Reason
The visit was an announced prelicensing inspection conducted to evaluate the facility for licensure and ensure compliance with regulatory requirements.

Findings
The facility was toured and inspected thoroughly, including medication rooms, kitchen, resident rooms, and safety systems. The facility was found fully functional and in place, with no citations issued. Water temperatures and safety features were checked and found compliant.

Report Facts
Water temperature: 107 Water temperature: 115 Emergency generator runtime hours: 72 Number of medication rooms: 5 Number of resident rooms on ground floor: 5 Number of rooms in dementia area on second floor: 17

Employees mentioned
NameTitleContext
Abbie ApolinarioAdministratorMet with Licensing Program Analysts during inspection
Jason EnglehornSenior Vice President of Operations for New DevelopmentsMet with Licensing Program Analysts during inspection
Jaime VadoLicensing Program AnalystConducted the inspection visit
Komal CharitraLicensing Program AnalystConducted the inspection visit

Inspection Report

Original Licensing
Capacity: 127 Deficiencies: 0 Date: Dec 16, 2021

Visit Reason
The visit was an announced prelicensing inspection conducted to evaluate the facility for licensure and ensure compliance with regulatory requirements.

Findings
The facility was toured and inspected thoroughly, including resident rooms, kitchen, medication rooms, and safety systems. The facility was found to be fully functional, clean, and in compliance with requirements. No citations were issued and licensure is recommended.

Report Facts
Water temperature: 107 Water temperature: 115 Facility capacity: 127 Census: 0 Emergency generator runtime: 72 Number of medication rooms: 5 Number of rooms in dementia area: 17

Employees mentioned
NameTitleContext
Abbie ApolinarioAdministratorMet with Licensing Program Analysts during inspection
Jason EnglehornSenior Vice President of Operations for New DevelopmentsMet with Licensing Program Analysts during inspection
Jaime VadoLicensing Program AnalystConducted the inspection
Komal CharitraLicensing Program AnalystConducted the inspection

Viewing

Loading inspection reports...