Inspection Reports for
Palm Villas, Campbell
3333 SOUTH BASCOM AVENUE, CAMPBELL, CA, 95008
Back to Facility ProfileDeficiencies (last 6 years)
Deficiencies (over 6 years)
0.7 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
83% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
85% occupied
Based on a December 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 41
Capacity: 48
Deficiencies: 0
Date: Dec 4, 2025
Visit Reason
The visit was an unannounced Case Management - Incident inspection regarding the elopement of a resident from the facility on 2025-11-30.
Complaint Details
The visit was triggered by an incident report received on 2025-12-03 about the elopement of Resident R1 on 2025-11-30. The resident was located offsite and returned safely. No deficiencies were substantiated during this visit.
Findings
The resident eloped but was found and returned safely without injury. No deficiencies were cited during the visit, but further investigation was deemed necessary.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle White | Community Director | Met with Licensing Program Analyst during the inspection and involved in the exit interview. |
| Marcella Tarin | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit. |
| Christine Kabariti | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
Complaint Investigation
Census: 38
Capacity: 48
Deficiencies: 0
Date: Oct 20, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2025-10-16 regarding neglect, lack of activities, failure to safeguard personal belongings, and unmet dietary needs at the facility.
Complaint Details
The complaint alleged neglect of a resident, failure to provide activities, failure to safeguard personal belongings, and failure to meet dietary needs. The investigation found these allegations to be unfounded, meaning they were false or without reasonable basis.
Findings
The investigation found the allegations to be unfounded. Staff provided care according to the resident's care plan, activities were provided including palliative care activities, residents' personal belongings were safeguarded, and dietary needs were met as per care plans.
Report Facts
Facility Capacity: 48
Resident Census: 38
Inspection Report
Annual Inspection
Census: 42
Capacity: 48
Deficiencies: 0
Date: Aug 18, 2025
Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with licensing requirements at Palm Villas, Campbell.
Findings
The inspection found the facility to be in compliance with all applicable regulations. No deficiencies were cited during the visit.
Report Facts
Water temperature range: Measured in 7 resident bathrooms with a range of 113.3 F to 119.6 F
Resident rooms toured: 10
Resident records reviewed: 4
Medication records reviewed: 4
Staff records reviewed: 4
Food supply duration: Perishable food supply of at least two days and non-perishable food supply of at least seven days
Refrigerator temperature: 36
Freezer temperature: -5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle White | Designated Administrator | Met with Licensing Program Analyst during inspection and exit interview |
| Marcella Tarin | Licensing Program Analyst | Conducted the inspection and signed the report |
Inspection Report
Complaint Investigation
Census: 43
Capacity: 48
Deficiencies: 0
Date: Jun 19, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that the facility neglected a resident causing injuries.
Complaint Details
The complaint alleged facility neglect causing resident injuries. The complaint was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.
Findings
The investigation found the complaint to be unfounded as the resident's injuries did not occur at the facility but prior to admission. The resident was hospitalized and transferred to a Skilled Nursing Facility and had not returned as of the investigation date.
Report Facts
Facility Capacity: 48
Resident Census: 43
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marcella Tarin | Licensing Program Analyst | Conducted the complaint investigation |
| Garry Sneper | Administrator | Facility administrator named in report header |
| Jimena Pulido | Staff | Met with during investigation and exit interview |
| Jin Jackie | Supervisor | Supervisor named in report |
Inspection Report
Complaint Investigation
Census: 42
Capacity: 48
Deficiencies: 1
Date: Apr 25, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by complaint 26-AS-20241119153013, which led to a case management deficiencies inspection due to violations discovered during the investigation.
Complaint Details
Complaint 26-AS-20241119153013 was investigated. The complaint involved aggressive behavior by resident R2. The complaint was substantiated as deficiencies were found related to failure to update care plans to address the behavior.
Findings
The investigation found that the facility failed to update the care plan for resident R2 to address aggressive behaviors, despite documented incidents and diagnoses indicating neurocognitive disorder with associated aggressive behavior. Deficiencies were cited for not updating the pre-admission appraisal and care plan to reflect significant changes in resident condition.
Deficiencies (1)
CCR 87463(a) Reappraisals must be updated in writing as frequently as necessary to note significant changes in condition. The facility failed to update resident R2's Needs and Services Plan to reflect aggressive behaviors and changes in condition.
Report Facts
Census: 42
Total Capacity: 48
Plan of Correction Due Date: May 2, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle White | Community Director | Met with during inspection and discussed care plan issues for resident R2 |
| Manuel Monter | Licensing Program Analyst | Conducted complaint investigation and inspection |
Inspection Report
Complaint Investigation
Census: 42
Capacity: 48
Deficiencies: 0
Date: Apr 25, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that facility staff did not intervene in a resident-to-resident altercation resulting in a resident being pushed to the ground.
Complaint Details
The complaint alleged that staff did not intervene in a resident-to-resident altercation on 11/15/2024 where one resident was pushed to the ground by another. The allegation was found unsubstantiated after interviews with staff, residents, and review of care plans and physician reports.
Findings
The investigation found that although the resident-to-resident altercation occurred, there was insufficient evidence to substantiate the allegation that staff failed to intervene. Interviews and record reviews indicated the incident happened quickly and staff were present or responded.
Report Facts
Capacity: 48
Census: 42
Staff interviewed: 15
Residents interviewed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marcella Tarin | Licensing Program Analyst | Conducted the complaint investigation |
| Manuel Monter | Licensing Program Analyst | Assisted in the complaint investigation |
| Michelle White | Activities Director | Facility representative met during the investigation and exit interview |
Inspection Report
Annual Inspection
Census: 40
Capacity: 48
Deficiencies: 0
Date: Aug 20, 2024
Visit Reason
An unannounced required 1-year visit was conducted to evaluate the facility's compliance with regulations.
Findings
The facility was toured including kitchen, resident rooms, and bathrooms. No deficiencies were cited, but advisory notes were issued. Some resident records were incomplete.
Report Facts
Food supply duration: 2
Food supply duration: 7
Resident records reviewed: 7
Staff records reviewed: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Garry Sneper | Administrator | Met with during inspection and report review |
| Marcella Tarin | Licensing Program Analyst | Conducted the inspection |
| David Marrufo | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Complaint Investigation
Census: 40
Capacity: 48
Deficiencies: 0
Date: Jun 14, 2024
Visit Reason
The visit was conducted to interview resident R1 and collect R1's medical records as part of a complaint investigation of another licensed facility.
Complaint Details
The visit was part of a complaint investigation related to another licensed facility. No deficiencies were found or cited during this visit.
Findings
No deficiencies were cited during the unannounced collateral visit. The Licensing Program Analyst interviewed the medication manager, resident R1, and three staff members, and toured the resident's bedroom.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jimena Pulido | Medication Manager | Interviewed during the complaint investigation visit. |
Inspection Report
Complaint Investigation
Census: 37
Capacity: 48
Deficiencies: 0
Date: Feb 8, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that the facility was restricting visitation during a COVID outbreak.
Complaint Details
The complaint alleged that the facility was restricting visitation. The investigation found no current restriction on visitation and determined the allegation to be unfounded.
Findings
The investigation found that visitation was not restricted at the time of the visit. Interviews and visitation logs showed family members were able to visit residents indoors with temperature checks and mask suggestions. The allegation was determined to be unfounded due to lack of evidence.
Report Facts
Facility Capacity: 48
Resident Census: 37
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Garry Sneper | Administrator | Met during investigation and provided statements regarding visitation |
| Myra Belza | Office Manager | Met during investigation |
| Grace Donato | Licensing Program Analyst | Conducted the complaint investigation visit |
Inspection Report
Complaint Investigation
Census: 37
Capacity: 48
Deficiencies: 0
Date: Feb 8, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2023-04-27 regarding facility conditions, staff behavior, visitor restrictions, and resident activities.
Complaint Details
The complaint included allegations that the facility A/C was in disrepair, staff were not providing a comfortable environment, staff were restricting visitors, and staff were not providing activities. The investigation determined these allegations were unfounded due to lack of evidence.
Findings
The investigation found the allegations to be unfounded after interviews and record reviews. The air conditioning issue was temporary and repaired, visitation restrictions were not in place, and activities were provided and enjoyed by residents.
Report Facts
Capacity: 48
Census: 37
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Garry Sneper | Administrator | Met during investigation and confirmed visitation policies |
| Grace Donato | Licensing Program Analyst | Conducted the complaint investigation visit |
Inspection Report
Census: 37
Capacity: 48
Deficiencies: 0
Date: Feb 8, 2024
Visit Reason
An unannounced case management visit was conducted to deliver two amended reports related to previous complaints.
Findings
No deficiencies were cited during this visit. The report was reviewed and a copy was provided to the facility representatives.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Garry Sneper | Administrator | Met with Licensing Program Analyst during the visit. |
| Myra Belza | Office Manager | Met with Licensing Program Analyst during the visit. |
| Grace Donato | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Complaint Investigation
Census: 41
Capacity: 48
Deficiencies: 0
Date: Jan 8, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that a resident was not administered medication as prescribed.
Complaint Details
The complaint alleged that a resident was overdosed on medication since 2021 and that medications were used as restraint due to behavioral issues. The allegation was found to be unfounded based on interviews and record reviews.
Findings
The investigation found the allegation to be unfounded after interviews with staff and residents and a review of medication records showed medications were administered according to doctors' orders.
Report Facts
Facility Capacity: 48
Resident Census: 41
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Grace Donato | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Myra Belza | Office Manager | Met with Licensing Program Analyst during investigation |
| Blyth Obien | Resident Services Director | Met with Licensing Program Analyst during investigation |
| Jackie Jin | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 41
Capacity: 48
Deficiencies: 0
Date: Jan 8, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff yelled at a client.
Complaint Details
The complaint alleged that a staff member yelled at a resident while assisting with drinking water and medication. Interviews with residents and staff did not confirm the allegation. The complaint was found unsubstantiated.
Findings
The allegation was investigated through interviews and observation. The department determined the allegation was unsubstantiated due to lack of preponderance of evidence.
Inspection Report
Complaint Investigation
Census: 42
Capacity: 48
Deficiencies: 0
Date: Dec 5, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff did not monitor residents' interaction with each other.
Complaint Details
The complaint alleged that staff did not monitor residents' interaction, specifically citing an incident on 10/20/2021 at 10 pm where staff were watching TV and residents were unsupervised. The investigation concluded the allegation was unfounded.
Findings
The allegation was found to be unfounded after interviews and file reviews showed that the staff observed were off duty and the night shift had taken over. There was no evidence supporting the complaint.
Report Facts
Facility Capacity: 48
Resident Census: 42
Inspection Report
Complaint Investigation
Census: 46
Capacity: 48
Deficiencies: 0
Date: Nov 21, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations including illegal eviction, restricted visitation, unexplained resident injuries, and failure to report incidents to a resident's representative.
Complaint Details
The complaint investigation addressed allegations of illegal eviction, restricted visitation, unexplained injuries to a resident, and staff failure to report incidents to the resident's representative. The findings concluded the allegations were unfounded.
Findings
The investigation found all allegations to be unfounded after interviews, record reviews, and observation. The facility was found to have followed proper procedures regarding visitation, incident reporting, and resident care.
Report Facts
Facility Capacity: 48
Resident Census: 46
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Grace Donato | Licensing Program Analyst | Conducted the complaint investigation visit |
| Garry Sneper | Administrator | Named in relation to the illegal eviction allegation |
| Blyth Obien | Office Manager | Interviewed during the investigation |
| Myra Belza | Resident Services Director | Interviewed during the investigation |
Inspection Report
Census: 40
Capacity: 48
Deficiencies: 0
Date: May 5, 2023
Visit Reason
Unannounced case management visit regarding the facility's current probationary license.
Findings
The facility was observed to be operating within regulation, including compliance with personal rights and allowable health conditions. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Garry Sneper | Administrator | Met during the visit and mentioned in relation to administrator renewal application. |
| Blyth Obien | Resident Services Director | Met during the visit and involved in infection prevention and report review. |
| Ryker Heberle | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Complaint Investigation
Census: 45
Capacity: 48
Deficiencies: 1
Date: Jan 19, 2023
Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that staff restricted visitation for residents in care.
Complaint Details
The complaint alleging restricted visitation was substantiated. The facility had temporarily suspended visitation during the Christmas break due to COVID-19 but lifted restrictions after being informed by an outside agency that visitation must be allowed.
Findings
The facility temporarily suspended visitation from 12/21/2022 to 12/28/2023 due to a rise in COVID-19 cases, restricting visits to essential and hospice visits only. The restriction was lifted after contact from an outside agency, but visitation was still largely limited to outdoor and designated indoor areas, which was found to be a violation of residents' rights.
Deficiencies (1)
CCR 87468.1(a)(11) - Personal Rights of Residents in All Facilities - (11) To have their visitors permitted to visit privately during reasonable hours and without prior notice. The facility restricted visitation from 12/21/2022 to 12/28/2023, presenting a potential risk to residents' health and safety.
Report Facts
Capacity: 48
Census: 45
Plan of Correction Due Date: Jan 26, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ryker Heberle | Licensing Program Analyst | Conducted the complaint investigation |
| Blythe Obien | Resident Services Director | Interviewed during the investigation regarding visitation restrictions |
| Garry Sneper | Administrator | Facility administrator unavailable during investigation |
| Nora Saavera | Temporary Administrative Authority | Contacted during the investigation and received a copy of the signed report |
Inspection Report
Census: 44
Capacity: 48
Deficiencies: 0
Date: Nov 16, 2022
Visit Reason
An unannounced case management visit was conducted regarding the facility's current probationary license.
Findings
The facility was observed to be operating within regulation, including compliance with personal rights and allowable health conditions. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Blyth Obien | Resident Services Director | Met with Licensing Program Analyst during the visit and reviewed the report. |
| Ryker Heberle | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Annual Inspection
Census: 41
Capacity: 48
Deficiencies: 0
Date: Aug 4, 2022
Visit Reason
An unannounced annual inspection was conducted as a required one-year visit to evaluate facility compliance.
Findings
The facility was found to be in compliance with no deficiencies cited. Observations included adequate supplies, proper infection control measures, and safety equipment inspections.
Inspection Report
Annual Inspection
Census: 41
Capacity: 48
Deficiencies: 0
Date: Aug 4, 2022
Visit Reason
An unannounced annual inspection was conducted to evaluate compliance with regulations, personal rights, and allowable health conditions at Palm Villas, Campbell.
Findings
The facility was observed to be operating within regulations with no deficiencies cited during the visit. The probationary license was properly posted and home health agreements were maintained.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Nora Saavera | Administrator | Met with Licensing Program Analyst during inspection and reviewed report. |
| Garry Sneper | Administrator | Facility Administrator on vacation during inspection. |
| Ryker Heberle | Licensing Program Analyst | Conducted the unannounced annual inspection. |
Inspection Report
Census: 42
Capacity: 48
Deficiencies: 0
Date: Jul 12, 2022
Visit Reason
Unannounced case management visit regarding the facility's current probationary license.
Findings
The facility was observed to be operating within regulation, including compliance with personal rights and allowable health conditions. No deficiencies were cited during the visit.
Report Facts
Hours of administrator training: 42
Infection prevention courses completed: 17
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gary Sneper | Administrator | Facility administrator present during the visit and reviewed the report |
| Blythe Obien | Licensed Vocational Nurse (LVN) | Facility nurse and Infection Prevention specialist met with Licensing Program Analyst |
| Ryker Heberle | Licensing Program Analyst | Conducted the unannounced case management visit |
Inspection Report
Capacity: 48
Deficiencies: 0
Date: Apr 21, 2022
Visit Reason
The inspection was an unannounced case management visit regarding the facility's current probationary license.
Findings
The facility was observed to be operating within regulation, including compliance with personal rights and allowable health conditions. No deficiencies were cited during the visit.
Report Facts
Training hours completed: 42
Infection prevention courses completed: 17
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Melissa Bray | Licensed Vocational Nurse | Identified as the facility's Infection Prevention specialist |
| Brisa Romero | Administrator | Met with Licensing Program Analyst during inspection |
| Garry Sneper | Administrator | Met with Licensing Program Analyst during inspection and completed 42 hours of training |
Inspection Report
Annual Inspection
Census: 40
Capacity: 48
Deficiencies: 0
Date: Aug 20, 2021
Visit Reason
An unannounced annual inspection was conducted as a required one-year visit to evaluate facility compliance.
Findings
The facility was found to be in compliance with no deficiencies cited. COVID-19 precautions were observed, and adequate supplies and safety measures were noted throughout the facility.
Inspection Report
Complaint Investigation
Census: 27
Capacity: 48
Deficiencies: 0
Date: May 6, 2021
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations that a resident developed multiple pressure injuries while in care and that a resident was left in soiled clothing for an extended period of time.
Complaint Details
The complaint investigation was conducted following a complaint received on 02/21/2020. The allegation that the resident developed multiple pressure injuries was found to be unfounded. The allegation that the resident was left in soiled clothing was unsubstantiated due to insufficient evidence to prove the violation occurred.
Findings
The investigation found the allegations of pressure injuries and neglect to be unfounded or unsubstantiated based on interviews with staff, medical professionals, and review of resident records. No deficiencies were cited under California Code of Regulations Title 22.
Report Facts
Facility Capacity: 48
Resident Census: 27
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marybeth Donovan | Licensing Program Analyst | Conducted the complaint investigation and tele-visit |
| Brisa Romero | Administrator | Met with Licensing Program Analyst during investigation |
| Garry Sneper | Administrator | Facility administrator named in the report header |
Inspection Report
Census: 28
Capacity: 48
Deficiencies: 0
Date: Apr 26, 2021
Visit Reason
The visit was a Case Management - Legal/Non-compliance tele-visit meeting to discuss the stipulation order regarding the facility's license revocation, which has been stayed with probation from April 14, 2021 to April 14, 2023.
Findings
The facility must comply with multiple conditions including operating strictly within regulations, maintaining COVID-19 policies, employing an infection control nurse, and providing staff training. No deficiencies were cited during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Garry Sneper | Administrator | Facility administrator involved in the tele-visit meeting and discussed stipulation order. |
Inspection Report
Census: 24
Capacity: 48
Deficiencies: 0
Date: Dec 11, 2020
Visit Reason
The visit was a Case Management - Other type technical assistance tele-visit conducted via Facetime to evaluate facility operations and compliance.
Findings
No deficiencies were cited during this tele-visit. The department observed residents participating in activities and noted they appeared healthy and well groomed. Recommendations were made to improve mask usage and hand hygiene practices.
Inspection Report
Follow-Up
Census: 22
Capacity: 48
Deficiencies: 2
Date: Nov 18, 2020
Visit Reason
The visit was a case management tele-visit conducted to follow up on the readmission of a resident after a month-long absence.
Findings
Deficiencies were cited related to failure to quarantine a readmitted resident and staff not wearing full PPE when assisting the resident. A civil penalty was assessed for repeat violation of Personal Rights regulation.
Deficiencies (2)
CCR 87468.1(a)(2) Personal Rights - A resident readmitted on 11/17/2020 was not placed under quarantine despite last COVID-19 test on 10/23/2020. The isolation area lacked covered trash receptacles and a PPE donning/doffing station.
CCR 87468.1(a)(2) Personal Rights - A staff member was observed not wearing full PPE when providing direct assistance to the resident.
Report Facts
Civil penalty amount: 250
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brisa Romero | Executive Director | Met with Licensing Program Analyst and Program Clinical Consultant during the visit |
| Ryker Heberle | Licensing Program Analyst | Conducted the case management tele-visit |
| Helen Shi | Program Clinical Consultant | Conducted the case management tele-visit |
Inspection Report
Census: 22
Capacity: 48
Deficiencies: 0
Date: Nov 13, 2020
Visit Reason
The visit was a technical assistance tele-visit conducted to follow up on a previous tele-visit and to assess compliance with infection control and social distancing standards.
Findings
The facility was observed to be in compliance with social distancing and infection protection standards. No deficiencies were cited during this tele-visit. Some staff had not yet completed N95 fit testing, and the facility was awaiting delivery of cabinets to store reusable towels.
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