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Palms Retirement Center is a 144-bed assisted living and memory care community offering respite care, a dedicated dementia unit, transportation assistance, and social service support at 312 N Roosevelt Avenue in Fullerton, California. operated by Palms Retirement Center Inc under administrator Khatera Bahadory, the community serves Orange County residents. The community has been licensed since 2022.
The inspection record falls below California average. Since licensing, the facility has logged 21 complaints against a California average of 14, 4.2 per year versus a state average of 2.8, generating 28 complaint visits compared to a state average of 13. Total citations stand at 13 against a California average of 10, with citations per routine inspection at 0.3 versus a 3.3 state average. No serious citations appear on record. The latest inspection was April 2026.
Special dietary preparation is accommodated. The dementia unit serves residents with Alzheimer’s disease and related conditions within the larger assisted living campus.
Palms Retirement Center fits older adults in Fullerton seeking assisted living or dementia care in a large, newer community where a dedicated dementia unit and a walkable central Orange County location serve residents across the care spectrum.
Similar to the California average: 72.8%Palms Retirement Center is legally operated by Palms Retirement Center Inc, and administrated by Khatera Bahadory.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California nursing home score (the benchmark); higher is better.
12 points below the California average for nursing homes (81/100)
Inspection score: 69 out of 100. Letter grade D+. 12 points below the California average for nursing homes (81/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 10 | This facility has 30% more total citations than a typical California nursing home (13 vs. CA avg 10).↑ 30% worse |
|
Citations per year
Average citations per year since 2021.
| 2.6 | 2 | This facility has 30% more citations per year than a typical California nursing home (2.6 vs. CA avg 2).↑ 30% worse |
|
Citations per inspection
Average citations per inspection.
| 0.3 | 3.3 | This facility has 91% fewer citations per inspection than a typical California nursing home (0.3 vs. CA avg 3.3).↓ 91% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 45 | 16 | This facility has 181% more total visits than a typical California nursing home (45 vs. CA avg 16).↑ 181% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 28 | 13 | This facility has 115% more complaint visits than a typical California nursing home (28 vs. CA avg 13).↑ 115% worse Rank #1242 / 1397 Complaint visits — State benchmarked This home is ranked 1242nd out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 14 | 7 | This facility has 100% more other visits than a typical California nursing home (14 vs. CA avg 7).↑ 100% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 3 | 4 | This facility has 25% fewer official inspections than a typical California nursing home (3 vs. CA avg 4).↓ 25% better |
Complaints & Investigations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 21 | 14 | This facility has 50% more total complaints than a typical California nursing home (21 vs. CA avg 14).↑ 50% worse |
|
Complaints per year
Average complaints per year since 2021.
| 4.2 | 2.8 | This facility has 50% more complaints per year than a typical California nursing home (4.2 vs. CA avg 2.8).↑ 50% worse |
0.4 miles from city center
Estimated distance in miles from Fullerton's city center to Palms Retirement Center's address, calculated via Google Maps.
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Palms Retirement Center is located in FULLERTON, California.
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Palms Retirement Center has a walk score of 82. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Palms Retirement Center's occupancy is 72%.
Khatera Bahadory is the administrator of Palms Retirement Center.
Palms Retirement Center has 144 beds.
Palms Retirement Center has had 13 recently reported deficiencies.
Palms Retirement Center is located at 312 N ROOSEVELT AVE.
(626) 353-4710 will put you in contact with the team at Palms Retirement Center.
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