Inspection Reports for
Palos Verdes Villa LLC
29661 S WESTERN AVE, RANCHO PALOS VERDES, CA, 90275
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
2.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
45% better than California average
California average: 4 deficiencies/yearDeficiencies per year
12
9
6
3
0
Occupancy
Latest occupancy rate
79% occupied
Based on a September 2025 inspection.
This facility has shown a decline in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Capacity: 116
Deficiencies: 0
Date: Dec 22, 2025
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff did not ensure residents were spoken to in an appropriate manner.
Complaint Details
The complaint alleged that staff spoke inappropriately to residents. The investigation found valid staff training and no evidence supporting the allegation. The complaint was unsubstantiated.
Findings
The investigation included record reviews and interviews with residents and staff. The allegation was unsubstantiated as the preponderance of evidence standard was not met, with most residents and staff denying the allegation.
Report Facts
Estimated Days of Completion: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mario Leon | Licensing Program Analyst | Conducted the complaint investigation |
| Linda Cardona | Administrator | Met with investigator during the complaint visit |
| Seth Bienstock | Administrator | Named as facility administrator |
Inspection Report
Annual Inspection
Census: 92
Capacity: 116
Deficiencies: 0
Date: Sep 21, 2025
Visit Reason
The inspection was an unannounced annual required visit conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements.
Findings
The facility was found to be clean, sanitary, and appropriately furnished with no observed deficiencies. All safety equipment was operable, infection control practices were followed, and documentation was maintained in order.
Report Facts
Residents' service files reviewed: 4
Staff personnel files reviewed: 4
Medication Administration Records reviewed: 4
Bedrooms inspected: 5
Bathrooms inspected: 5
Fire/Disaster Drills date: Aug 26, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alfonso Iniguez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Linda Cardenas | Assistant Administrator | Facility representative met during inspection and received report |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 116
Deficiencies: 0
Date: May 29, 2025
Visit Reason
The visit was an unannounced complaint investigation regarding an allegation that a resident was hit by another resident while in care.
Complaint Details
The complaint alleged that Resident 2 yelled at and hit Resident 1 on the arm. Resident 1 confirmed being hit and yelled at, but video footage showed only tapping on the arm. Staff and other residents denied the allegation. Neither resident had a history of aggression. The allegation was unsubstantiated.
Findings
The investigation included interviews with residents and staff, review of video footage, and document examination. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 116
Census: 71
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lizeth Villegas | Licensing Program Analyst | Conducted the complaint investigation |
| Linda Cardenas | Administrator Assistant | Met with Licensing Program Analyst during investigation |
| Seth Bienstock | Administrator | Facility administrator named in report header |
Inspection Report
Complaint Investigation
Census: 87
Capacity: 116
Deficiencies: 0
Date: Apr 30, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations including the presence of bed bugs and lice, and concerns about residents' hygiene and diapering needs.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included bed bugs, lice, failure to meet residents' hygiene needs, and failure to meet residents' diapering needs. After record reviews, interviews with residents and staff, and observations, there was insufficient evidence to prove the alleged violations occurred.
Findings
The investigation found no evidence to substantiate any of the allegations. Pest control reports, resident and staff interviews, and observations did not confirm the presence of bed bugs or lice, nor did they confirm neglect of hygiene or diapering needs. No deficiencies were cited during the visit.
Report Facts
Capacity: 116
Census: 87
Residents interviewed: 6
Staff interviewed: 5
Pest control reports reviewed: 8
Deficiencies cited: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Linda Cardenas | Administrator | Met during the visit and participated in the exit interview |
| Mario Leon | Licensing Program Analyst | Conducted the complaint investigation |
| Ulysses Coronel | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 88
Capacity: 116
Deficiencies: 0
Date: Apr 23, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted to address allegations that staff were not meeting residents' needs, not preventing residents from smoking in non-designated areas, and not meeting residents' level of care needs.
Complaint Details
The complaint included three allegations: staff not meeting residents' needs, staff not preventing residents from smoking in non-designated areas, and staff not meeting residents' level of care needs. All allegations were found unsubstantiated based on interviews and record reviews.
Findings
The investigation found insufficient evidence to substantiate any of the allegations. Staff and residents interviewed denied the complaints, and records reviewed showed appropriate service plans and enforcement of house rules regarding smoking.
Report Facts
Capacity: 116
Census: 88
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Seth Bienstock | Executive Director | Met with during the investigation and named in the report |
| Hermelinda Cardenas | Administrator | Met with during the investigation and participated in exit interview |
Inspection Report
Complaint Investigation
Census: 84
Capacity: 116
Deficiencies: 0
Date: Mar 20, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff does not provide a variety of food.
Complaint Details
The allegation was that a resident was not served their requested food during breakfast. Interviews with nine residents and three staff members, along with record reviews, did not support the allegation. The complaint was unsubstantiated.
Findings
The investigation included interviews with residents and staff, review of menus, training certificates, and observations of the dining area. The allegation was found unsubstantiated due to lack of preponderance of evidence.
Report Facts
Resident interviews: 9
Staff interviews: 3
Training certificates: 6
Estimated days of completion: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Linda Cardenas | Administrator | Met with during investigation and exit interview |
| Mario Leon | Licensing Evaluator | Conducted the complaint investigation |
| Ulysses Coronel | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 83
Capacity: 116
Deficiencies: 0
Date: Aug 17, 2024
Visit Reason
The inspection was an unannounced required annual inspection conducted to evaluate compliance with licensing regulations for the facility serving non-ambulatory elderly adults.
Findings
The facility was found to be in compliance with no deficiencies cited. Resident rooms, bathrooms, common areas, kitchen, and staff and resident records were all reviewed and met regulatory requirements.
Report Facts
Hot water temperature: 111.6
Hot water temperature: 113.7
Hot water temperature: 111.3
Staff records reviewed: 9
Resident records reviewed: 9
Medications reviewed: 2
Fire extinguisher last serviced: Feb 20, 2024
Fire inspection re-test date: Nov 14, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Valeria Garcia | Licensed Vocational Nurse | Named in exit interview and report discussion |
| Cynthia Partida | Activities Director | Met with Licensing Program Analyst during inspection |
| Regina Cloyd | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Annual Inspection
Census: 92
Capacity: 116
Deficiencies: 8
Date: Oct 21, 2023
Visit Reason
The inspection was an unannounced annual required visit using the CARE Inspection Tool to evaluate compliance with licensing regulations for the facility.
Findings
The facility was found to be sanitary and appropriately furnished with adequate safety measures in place. However, multiple deficiencies were cited related to expired CPR cards, missing TB tests for staff and residents, lack of current liability insurance, maintenance issues with screen doors, absence of a third administrator designee, missing medical assessments for residents, and unavailable documentation of recent fire drills.
Deficiencies (8)
CCR 87411(c)!1) The licensee did not have a current CPR card for one direct care staff, posing a potential health and safety risk.
CCR 87411(f) The licensee did not have a staff TB test on file, posing a potential health and safety risk.
HSC 1569.605 The licensee did not have current proof of liability insurance on file, posing a potential health and safety risk.
CCR 87303(a) The facility had screen doors in disrepair on rooms #3, #35, and #38, posing a potential health and safety risk.
HSC 1569.618(a) The licensee did not have a third administrator designee available when other designees were absent, posing a potential health and safety risk.
CCR 87458(a) The licensee did not have a medical assessment on file for a resident, posing a potential health and safety risk.
CCR 87458(b)(1) The licensee did not have proof of a TB test on a resident's file, posing a potential health and safety risk.
HSC 1569.695(c) The licensee did not have documentation available regarding the last fire drill conducted, posing a potential health and safety risk.
Report Facts
Capacity: 116
Census: 92
Plan of Correction Due Date: Nov 3, 2023
Rooms inspected: 8
Residents' service files reviewed: 9
Staff personnel files reviewed: 9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alfonso Iniguez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Valeria Garcia | Licensed Vocational Nurse (LVN) | Met with Licensing Program Analyst during inspection and received report copy |
| Seth Bienstock | Administrator | Facility administrator responsible for corrective actions |
| Cinthia Partida | Activities Director | Met with Licensing Program Analyst during inspection |
| Eva M Alvarez | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Complaint Investigation
Census: 94
Capacity: 116
Deficiencies: 0
Date: Oct 4, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that facility staff do not prevent a resident from mistreating another resident while in care.
Complaint Details
The allegation was that facility staff do not prevent a resident from mistreating another resident while in care. After investigation, including interviews with 9 staff and 8 residents, no claims or history of harassment were found. The allegation was unsubstantiated due to insufficient evidence.
Findings
The investigation included review of resident files, incident reports, house rules, and interviews with staff and residents. No evidence of harassment or mistreatment was found, and the allegation was determined to be unsubstantiated.
Report Facts
Capacity: 116
Census: 94
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Felisa Shirley | Licensing Program Analyst | Conducted the complaint investigation |
| Ernestine Cunningham | Med Technician Supervisor | Spoke with during investigation |
| Linda Cardenas | Admin Assistant | Met with during investigation and received exit interview |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Complaint Investigation
Census: 89
Capacity: 116
Deficiencies: 0
Date: Aug 3, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff were not intervening in resident-to-resident arguments.
Complaint Details
The complaint alleged that staff were not intervening in resident-to-resident arguments. The investigation included interviews with residents, staff, and administrators. The allegation was determined to be unsubstantiated due to lack of sufficient evidence.
Findings
The investigation found no preponderance of evidence to substantiate the allegation. Staff and administrators denied the claims, and interviews with residents and staff revealed conflicting accounts but no confirmed violations.
Report Facts
Capacity: 116
Census: 89
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lizeth Villegas | Licensing Program Analyst | Conducted the complaint investigation |
| Linda Cardenas | Administrator | Interviewed regarding the complaint and investigation findings |
| Seth Bienstock | Licensee | Interviewed and denied the allegations |
| Angelica Padilla | LVN | Met with during the investigation and received the exit interview |
Inspection Report
Complaint Investigation
Census: 96
Capacity: 116
Deficiencies: 1
Date: Jul 5, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff administered the wrong medication to a resident in care.
Complaint Details
The complaint alleged that staff administered the wrong medication to a resident. The investigation found this allegation substantiated based on interviews, incident reports, medication administration records, and hospital records indicating accidental ingestion of medication. The resident was taken to the hospital due to side effects.
Findings
The investigation substantiated the allegation that staff administered the wrong medication to a resident. The error occurred on 06/25/2023 when medication was given incorrectly due to staff distraction and lack of proper medication labeling and training.
Deficiencies (1)
CCR 87465(c)(2) Incidental Medical and Dental Care. The licensee failed to train staff in the proper way to pass out medication to residents, posing a potential health and personal rights risk.
Report Facts
Capacity: 116
Census: 96
Plan of Correction Due Date: Jul 14, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Linda Cardenas | Director | Interviewed during investigation and participated in exit interview |
| Jose Calderon | Licensing Program Analyst | Conducted the complaint investigation |
Inspection Report
Complaint Investigation
Census: 87
Capacity: 116
Deficiencies: 0
Date: Mar 24, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff do not provide adequate food service to the residents while in care.
Complaint Details
The complaint alleged inadequate food service to residents. Interviews with staff and residents, kitchen and dining observations, and menu reviews found that residents are served good portions with variety and alternatives. The allegation was unsubstantiated.
Findings
The investigation included interviews, observations, and record reviews. The findings showed that residents receive adequate food portions with multiple meal options, including accommodations for special diets. The allegation was unsubstantiated due to lack of evidence.
Report Facts
Capacity: 116
Census: 87
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ana Soto | Licensing Program Analyst | Conducted the complaint investigation |
| Seth Bienstock | Administrator | Facility administrator involved in investigation and exit interview |
| Angelica Pad | LVN | Participated in complaint investigation |
Inspection Report
Annual Inspection
Census: 88
Capacity: 116
Deficiencies: 2
Date: Oct 29, 2022
Visit Reason
The visit was an unannounced annual required inspection including infection control review at the facility.
Findings
The inspection observed infection control practices including sanitizing stations, mask usage, and temperature logging. Two technical advisories were issued for lack of staff fit testing and absence of a mitigation plan posted or in binder.
Deficiencies (2)
No fit testing completed for staff.
No mitigation plan posted and/or in binder.
Inspection Report
Complaint Investigation
Census: 94
Capacity: 116
Deficiencies: 0
Date: May 9, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations received on 2021-12-17 regarding medication administration, staff blaming residents, refusal to provide a band-aid, and insufficient staffing.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included failure to give medications as prescribed, staff blaming residents for missed medications, refusal to provide a band-aid, and insufficient staffing. Interviews with staff and residents, as well as record reviews, did not support these claims.
Findings
The investigation found no substantiated evidence to support the allegations. Interviews and record reviews showed that medication was given as prescribed, staff did not blame residents, band-aids were provided when requested, and staffing levels were sufficient to meet residents' needs.
Report Facts
Capacity: 116
Census: 94
COVID cases: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jose Calderon | Licensing Program Analyst | Conducted the complaint investigation and interviews |
| Linda Cardenas | Administrator | Facility representative met during inspection and exit interview |
| Seth Bienstock | Administrator | Named as facility administrator in report header |
Inspection Report
Annual Inspection
Census: 88
Capacity: 116
Deficiencies: 0
Date: Aug 10, 2021
Visit Reason
Licensing Program Analyst Jose Calderon conducted an unannounced annual required visit with a primary focus on infection control measures.
Findings
The facility was found to be clean, well-maintained, and compliant with Title 22 regulations. Infection control practices were observed to be in place, including screening protocols, sanitizing stations, face coverings, isolation room, and adequate PPE supply.
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