Inspection Reports for
Park Regency Retirement Center

The complaint alleged that on January 3, 2026, Resident #1 was sick and did not receive medications timely, and that the illness and delayed medications were not reported to the doctor. The allegation was deemed unsubstantiated due to lack of preponderance of evidence.

The investigation found no evidence to substantiate the allegation. Medication Administration Records and interviews with staff and residents showed no missed or late medications. The resident's symptoms were monitored, medications were provided as needed, and the doctor was properly notified.

The complaint investigation involved allegations that staff left a resident in a soiled diaper for a long time, did not assist a resident in care after a fall, and did not respond to residents' call buttons. The investigation included interviews with the administrator, staff, residents, and review of care notes, call button logs, and resident service plans. The allegation regarding the soiled diaper was deemed unsubstantiated due to lack of evidence. The allegations regarding lack of assistance and call button response were found to be unfounded.

The investigation found the allegation of leaving a resident in a soiled diaper unsubstantiated due to insufficient evidence. The allegations that staff did not assist a resident after a fall and did not respond to call buttons were found to be unfounded after review of facility records, interviews, and observations.

The complaint alleging residents sleeping in common areas was investigated and found unsubstantiated based on interviews and observations during the visit.

The investigation found that three residents were temporarily relocated due to flooding and damage in their units caused by a weather event. No evidence was found that residents had to occupy common areas, and the allegation was determined to be unsubstantiated.

Inspection was conducted as a follow-up to a complaint investigation under Complaint Control No. 22-AS-20250707091934. The report delivers amended findings related to that complaint.

The Licensing Program Analyst reviewed and discussed the previously delivered and amended reports with the Pending Administrator. A manual LIC421IM was created due to technical issues and signed by both parties. Copies of the reports were provided to the facility representative during the exit interview.

Two complaints were investigated: one alleging that facility staff did not obtain proper medical care for a resident's skin condition, which was found to be unfounded; and another alleging that facility staff were not providing hygiene supplies, which was deemed unsubstantiated due to conflicting evidence.

The investigation found the allegation of improper medical care for the resident's skin condition to be unfounded, with evidence showing timely reporting and treatment by medical providers. The allegation that hygiene supplies were not provided was deemed unsubstantiated due to conflicting information and lack of sufficient evidence.

The complaint alleged insufficient and incompetent staff resulting in inadequate care and supervision, and that a resident sustained an unexplained injury. The investigation included interviews, record reviews, and observations. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The investigation found no evidence to substantiate the allegations. Staffing levels and training met requirements, and no health or safety issues were observed. The resident involved was reassessed and additional care was provided for wandering and aggression. The incidents involving the resident were not conclusively linked to staff or other residents.

The allegation that a resident developed a severe pressure injury was unsubstantiated after review of hospice notes, physician reports, care plans, and staff interviews. The resident was ambulatory and had no documented skin breakdown or wound care.

The investigation found no evidence to substantiate the allegation. Documentation and staff interviews confirmed the resident did not have any pressure injury during the period in question.

No deficiencies were cited during the inspection. The Licensing Program Analyst reviewed administrator qualifications and discussed renewal requirements with staff.

The inspection found no health and safety concerns. The facility was clean, organized, and compliant with infection control and other regulatory requirements. No deficiencies were cited.

The inspection involved interviews with staff and review of Resident #1's records. Staff reported that Resident #1 was found unresponsive after being laid back in bed and that CPR was performed until paramedics arrived. The resident's passing was unexpected and further investigation may be required.

The visit was triggered by a complaint reported by Resident #1's family member alleging caregiver abuse. The facility took immediate action by interviewing the resident, reporting to police, suspending and terminating the caregiver. The resident was found in good health. Further investigation may be needed.

The facility interviewed the resident, reported the incident to the police, suspended and later terminated the suspected caregiver. The resident was observed to be in good health and spirits during the inspection. Further investigation may be required.

The inspection found no health and safety issues. The facility was clean, organized, and compliant with COVID-19 protocols, and no deficiencies were cited.