Portola Gardens

Assisted Living Home
Overview of Portola Gardens

Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.

Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.

(415) 337-1587

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 104

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the California average
Occupancy rate 91.3%
Occupancy rate
91.3%
Bed community size
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
6 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 61 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy Rate
91%
Occupied Beds
95 of 104
Percentage of available beds currently in use by residents.
License Status
LICENSED
Facility Type
RESIDENTIAL CARE ELDERLY
License Date
April 30, 2019

Additional licensing details

County: SAN FRANCISCO

Ownership & operating entity

Portola Gardens is legally operated by PORTOLA GARDENS LLC; CIMINOCARE.

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Shared Rooms

Building type icon
Building type icon

Building Type: 2-story

Dining services icon
Dining services icon

Dining Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Types of Care at Portola Gardens

Assisted Living Hospice Care
Contact Portola Gardens

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

35 visits

Breakdown by visit type

21 total complaint visits

14 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

14 complaint investigations

Investigations can have many visits.

3 official inspections

15 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

4 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

11 moderate citations

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

Latest inspection

Date:July 18, 2025
Type:Complaint Investigation

20 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Portola Gardens

Most inspections found no deficiencies, with several complaint investigations unsubstantiated. However, some reports did cite deficiencies related primarily to resident rights, supervision, and documentation, including failure to provide dignity in resident interactions, inadequate supervision leading to harm, and missing or outdated physician orders. The most recent report from July 18, 2025, substantiated a violation for not according a resident dignity in their relationships with staff and others, while other allegations in that visit were unsubstantiated. Earlier investigations found issues such as inappropriate staff conduct and failure to meet hygiene needs, but no fines, license suspensions, or enforcement actions were listed in the available reports. The facility’s record shows some recurring concerns around personal rights and supervision, with no clear pattern of improvement or decline over time.

Compare Assisted Living around San Francisco

The information below is reported by the California Department of Social Services and Department of Public Health.
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Portola Gardens
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HC

Hospice Care

San Francisco (University Mound)
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PORTOLA GARDENS LLC; CIMINOCARE
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HAFCO, INC.
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+18%
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Portola Gardens Home Overview

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Places of interest near Portola Gardens

Address 4.8 miles from city center

Address 350 University St, San Francisco, CA 94134

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Guides for Better Senior Living

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Financial Aid for California Seniors

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+, California resident, Medi-Cal eligible, nursing home risk.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

Age 65+, California resident, Medicaid-eligible or low-income.

~$1,732/month (individual, Medi-Cal threshold).

$2,000 (individual).

Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

Age 62+, California resident, own and live in home, 40% equity.

~$51,500/year (household, adjusted annually).

Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority, California resident, low-income, utility/heating need.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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