Portola Gardens
Portola Gardens
Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.
Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
About this community
Additional licensing details
Ownership & operating entity
Portola Gardens is legally operated by PORTOLA GARDENS LLC; CIMINOCARE.
What does this home offer?
Housing Options: Private / Shared Rooms
Building Type: 2-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Types of Care at Portola Gardens
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
35 visits
Breakdown by visit type
21 total complaint visits
14 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
14 complaint investigations
Investigations can have many visits.
3 official inspections
15 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
4 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
11 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
Latest inspection
20 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Inspection Report Summary for Portola Gardens
Most inspections found no deficiencies, with several complaint investigations unsubstantiated. However, some reports did cite deficiencies related primarily to resident rights, supervision, and documentation, including failure to provide dignity in resident interactions, inadequate supervision leading to harm, and missing or outdated physician orders. The most recent report from July 18, 2025, substantiated a violation for not according a resident dignity in their relationships with staff and others, while other allegations in that visit were unsubstantiated. Earlier investigations found issues such as inappropriate staff conduct and failure to meet hygiene needs, but no fines, license suspensions, or enforcement actions were listed in the available reports. The facility’s record shows some recurring concerns around personal rights and supervision, with no clear pattern of improvement or decline over time.
Compare Assisted Living around San Francisco
The information below is reported by the California Department of Social Services and Department of Public Health.Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Hospice Care
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Portola Gardens Home Overview

Places of interest near Portola Gardens
4.8 miles from city center
350 University St, San Francisco, CA 94134
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