Portola Gardens
Portola Gardens
Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.
Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.
Inspection Report Summary for Portola Gardens
Portola Gardens (Facility #385601045) underwent several unannounced licensing visits between December 2021 and October 2022, each uncovering significant compliance failures. The January‑through‑March series of reports repeatedly documented lapses in reporting, staff clearance, and basic resident‑care standards. All visits resulted in deficiencies cited under the California Code of Regulations, with Plan‑of‑Correction (POC) deadlines and, where warranted, civil penalty assessments.
On December 15 2021 a missing resident, R1, was found to have left the facility unsupervised despite a recent physician order that prohibited unsupervised departure. The facility’s LVN was unaware of the order, and the agency cited a failure to update the resident’s reappraisal and to report the incident within 24 hours. A POC deadline of December 22, 2021 was established for corrective action.
The March 3 2022 visits highlighted a new admission who eloped from the unit, as well as alarm and isolation‑room signage deficiencies. The agency cited basic‑services violations for lack of supervised care, and the resident’s escape posed a direct health‑safety risk. A separate visit that day addressed COVID‑mitigation protocols, noting improper signage and PPE storage. POCs were due March 4, 2022, with civil‑penalty exposure for non‑compliance.
On March 25 2022, the agency found that staff member S1 had no current criminal‑record clearance transfer, a condition that carries immediate safety implications. A civil penalty of $1,000 was imposed, and a POC deadline of March 26, 2022 was issued. The October 11 2022 case‑management visit (details truncated in the source) continued the trend of addressing unresolved allegations, reinforcing the facility’s need to strengthen oversight and documentation practices.
Across all inspections, a clear pattern emerged: repeated failures to adhere to reporting timelines, maintain updated resident assessments, and ensure staff compliance with legal and safety standards. Portola Gardens faced multiple citations, mandated POCs, and civil penalties, underscoring the urgency of corrective action to meet California’s community‑care licensing requirements.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Facility ID
Unique ID assigned by the California Department of Social Services for this licensed facility.
385601045
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
April 30, 2019
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
PORTOLA GARDENS LLC; CIMINOCARE
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County
The county where the facility is located.
SAN FRANCISCO
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
21 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
3 inspections
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
11 visits
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Complaint Visits
Inspections triggered by official complaints filed with the state.
21 complaints
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Citations
Number of deficiencies or violations found during inspections.
15 citations
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Official Report
Opens the facility's official licensing and inspection record on the state regulatory portal.
View State Report
What does this home offer?
Housing Options: Private / Shared Rooms
Building Type: 2-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
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Type of Care Available
Portola Gardens Home Overview
Places of interest near Portola Gardens
4.8 miles from city center
350 University St, San Francisco, CA 94134
Email:[email protected]
Phone:+1 415-337-1587
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Comparison Chart
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
For seniors needing help with daily tasks but not full-time nursing.
Specialized care for those with Memory Loss, Alzheimer’s, or dementia, ensuring safety and support.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
Community |
Occupancy |
Beds |
Home Revenue |
Owner |
CCN |
|---|---|---|---|---|---|
| CENTRAL GARDENS POST ACUTE | 91.0% | 92 | $16,768,558.00 | PORTIER, DAVID | 55280 |
| LAUREL HEIGHTS COMMUNITY CARE | 97.2% | JC CARE INC | 555869 | ||
| LAWTON SKILLED NURSING & REHAB CTR | 84.3% | 60 | $13,067,456.00 | DALY, DANIEL | 55175 |
| PACIFIC HEIGHTS TRANSITIONAL CARE | 93.8% | 120 | $19,217,009.00 | 56176 | |
| SAN FRANCISCO HEALTH CARE | 59.5% | 168 | $16,122,174.00 | STUKOV, STAN | 56272 |
| SAN FRANCISCO POST ACUTE | 95.3% | 53 | $10,442,784.00 | SAMIA, NEIL | 56449 |
| SAN FRANCISCO TOWERS | 61.9% | 39 | $4,886,507.00 | BANNER, RYAN | 555728 |
| SKILLED NURSING FACILITY | 32 | $7,832,951.00 | #N/A | 555888 | |
| THE AVENUES TRANSITIONAL CARE CENTER | 96.5% | 140 | $21,231,839.00 | ORGILL, CRAIG | 55963 |
| THE SEQUOIAS-SAN FRANCISCO | 73.6% | 87 | $34,496,035.00 | SEQUOIA LIVING INC | 56071 |
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Frequently Asked Questions
Several government programs offer financial assistance for senior housing in various countries, focusing on the United States for a broad overview:
- Medicaid: Medicaid is a state and federally funded program that can cover the costs of nursing home care for those who meet eligibility criteria, including income and asset limits. Some states also offer Medicaid waivers that help pay for home and community-based services to prevent or delay nursing home placement.
- Medicare: Medicare, primarily a health insurance program for people aged 65 and over, does not cover long-term housing costs. However, it can cover short-term stays in a skilled nursing facility under specific conditions following a hospital stay.
- Section 202 Supportive Housing for the Elderly Program: This program provides housing for low-income seniors. It offers rental assistance and access to supportive services, such as cleaning, cooking, and transportation.
- Low-Income Housing Tax Credit (LIHTC) Properties: While not a direct subsidy, LIHTC encourages developers to create affordable housing. Seniors with low incomes can find reduced-rent apartments through this program.
- State and Local Programs: Many states, counties, and cities offer their own programs to assist seniors with housing costs. These can include property tax relief programs, rental assistance programs, and programs that offer affordable senior housing options.
- Veterans Affairs (VA): The VA offers several programs for veterans, including the Aid and Attendance benefit, which provides monthly payments to veterans who require the aid of another person, or are housebound, to help cover the cost of care in homes, nursing homes, and assisted living facilities.
- Social Security: While Social Security primarily provides retirement income, for many seniors, these benefits are a crucial part of their budget, including housing costs.
Before recommending homes, we conduct a thorough evaluation on crucial factors that define a senior home such as the quality of care they provide, the reputation of the organization, and a comprehensive review of community testimonials as well. Every detail is assessed to assure that seniors are offered not just senior care options, but trustworthy homes where they can experience the care that they deserve.
Yes. Assisting families who need Medicaid is important to us as it plays a crucial role in offering financial support to seniors confronting economic challenges. We would like to keep essential healthcare services accessible to all community members, irrespective of one’s financial circumstances.
We extend our services at no cost, ensuring that families and seniors can benefit from tailored assistance in their search for care and home options. Our ability to offer personalized guidance without charge to families and seniors is made possible through the support and funding from the communities with which we team up.
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