Occupancy rate
88%
Higher than the California average: 72.8%
Portola Gardens
Assisted Living & Hospice Care · San Francisco, CA
Portola Gardens
Assisted Living & Hospice Care · San Francisco, CA
Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.
Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
7 years in operation
An established community with some operational experience and growing routines.
Walk Score: 61 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
Higher than the California average: 72.8%
Occupied beds
92 / 104
Average residents per home in California
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceApril 30, 2019
CountySan Francisco
Portola Gardens is legally operated by Portola Gardens Llc; Ciminocare, and administrated by Gregory K Bogart.
What does this home offer?
Housing Options: Private / Shared Rooms
Building Type: 2-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Types of Care at Portola Gardens
Assisted Living
Hospice Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Since 2020 · 6 years of data
15 citations
42 total visits
23 complaint visits
4 official inspections
14 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. California state average
Overall vs. CA average
6 Worse
Metrics worse than California average:
• Total citations (50% above)
• Citations per year (47% above)
• Total visits (163% above)
• Complaint visits (77% above)
• Other visits (114% above)
• Complaint investigations (40% above) 1 At Avg Metrics at California average:
• Official inspections (at CA avg) 1 Better Metrics better than California average:
• Citations per inspection (88% below)
• Total citations (50% above)
• Citations per year (47% above)
• Total visits (163% above)
• Complaint visits (77% above)
• Other visits (114% above)
• Complaint investigations (40% above) 1 At Avg Metrics at California average:
• Official inspections (at CA avg) 1 Better Metrics better than California average:
• Citations per inspection (88% below)
Latest Inspection
July 18, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
|
15 | 10 | This facility has 50% more total citations than a typical California assisted living residence (15 vs. CA avg 10).↑ 50% worse |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
|
4 | — | — |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
|
11 | — | — |
|
Citations per year
Average citations per year since 2020.
|
2.5 | 1.7 | This facility has 47% more citations per year than a typical California assisted living residence (2.5 vs. CA avg 1.7).↑ 47% worse |
|
Citations per inspection
Average citations per inspection.
|
0.4 | 3.3 | This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better |
Inspections & Visits
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
|
42 | 16 | This facility has 163% more total visits than a typical California assisted living residence (42 vs. CA avg 16).↑ 163% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
|
23 | 13 | This facility has 77% more complaint visits than a typical California assisted living residence (23 vs. CA avg 13).↑ 77% worse |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
|
15 | 7 | This facility has 114% more other visits than a typical California assisted living residence (15 vs. CA avg 7).↑ 114% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
|
4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
|
14 | 10 | This facility has 40% more complaint investigations than a typical California assisted living residence (14 vs. CA avg 10).↑ 40% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with repeated substantiated complaints about resident dignity, supervision failures, and staff misconduct alongside several unsubstantiated allegations. The most recent inspection on July 18, 2025, cited one deficiency for violating residents’ personal rights related to dignity, while prior investigations found failures in supervision, reappraisals, and hygiene, plus one immediate health and safety risk from inappropriate staff conduct. Annual inspections noted missing physician orders for bed rails and safety issues like absent carbon monoxide detectors, indicating ongoing compliance challenges.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPortola Gardens Home Overview
Get to know the community with a high-definition video tour
Financial Assistance for
Assisted Living in California
Portola Gardens is located in San Francisco, California.
Here are the financial assistance programs available to residents in California.
Places of interest near Portola Gardens
4.8 miles from city center
Estimated distance in miles from San Francisco's city center to Portola Gardens's address, calculated via Google Maps.
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The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
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| Coterie Cathedral Hill |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
San Francisco (Cathedral Hill) | 260 | No | 99 | 3 | 19 | 2 | 4 | 78.8% | A+ | Van Ness Opco Tenant LLC; Atria Management Company | Studio / 1 Bed / 2 Bed |
| Portola Gardens |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. |
San Francisco (University Mound) | 104 | No | 61 | 4 | 23 | 4 | 7 | 88.5% | - | Portola Gardens LLC; Ciminocare | Private / Shared Rooms |
| Merced Hampshire |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
San Francisco (Mission District) | 33 | No | 94 | - | - | - | - | - | - | - | Private / Shared Rooms |
| Merced Residential Care III |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
San Francisco (Oceanview) | 14 | No | 82 | 3 | 2 | 2 | 25 | 100.0% | - | Hafco, Inc. | Studio |
| Merced Residential Care II |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
San Francisco (Oceanview) | 6 | No | 82 | 5 | - | 1 | 22 | 66.7% | - | Hafco, Inc. | Studio |
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Frequently Asked Questions about Portola Gardens
What neighborhood is Portola Gardens in?
Portola Gardens is in the University Mound neighborhood of San Francisco.
Who is the owner of Portola Gardens?
The legal owner and operator of Portola Gardens is Portola Gardens Llc; Ciminocare.
Is Portola Gardens in a walkable area?
Portola Gardens has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the occupancy rate at Portola Gardens?
Portola Gardens's occupancy is 88%.
Who is the administrator of Portola Gardens?
Gregory K Bogart is the administrator of Portola Gardens.
How many beds does Portola Gardens have?
Portola Gardens has 104 beds.
Has Portola Gardens had any recent deficiencies or citations?
Portola Gardens has had 15 recently reported deficiencies.
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