Occupancy rate
88%
21% higher than California averageCalifornia average: 73%
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Assisted Living in San Francisco
Portola Gardens
Assisted Living in San Francisco
Portola Gardens
Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.
Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
104
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
88.5%
Residents per day
92
Occupancy rate
88.5%
Residents per day
92
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
6 years in operation
An established community with some operational experience and growing routines.
Walk Score: 61 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
21% higher than California averageOccupied beds
92 / 104
Average residents
87 per day
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceApril 30, 2019
CountySan Francisco
Portola Gardens is legally operated by Portola Gardens Llc; Ciminocare.
What does this home offer?
Housing Options: Private / Shared Rooms
Building Type: 2-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
Types of Care at Portola Gardens
Assisted Living
Hospice Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
35 visits
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
California average: 16 visits
Breakdown by visit type
21 total complaint visits
14 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
14 complaint investigations
Inspections conducted in response to complaints filed by residents, families, staff, or others about possible problems at the facility.
Investigations can have many visits.
California average: 10 complaint investigations
3 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
15 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
4 serious citations
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
11 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Latest inspection
Date
July 18, 2025
Complaint Investigation20 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
California average: 8 deficiencies
Inspection Report Summary for Portola Gardens
Most inspections found no deficiencies, with several complaint investigations unsubstantiated. However, some reports did cite deficiencies related primarily to resident rights, supervision, and documentation, including failure to provide dignity in resident interactions, inadequate supervision leading to harm, and missing or outdated physician orders. The most recent report from July 18, 2025, substantiated a violation for not according a resident dignity in their relationships with staff and others, while other allegations in that visit were unsubstantiated. Earlier investigations found issues such as inappropriate staff conduct and failure to meet hygiene needs, but no fines, license suspensions, or enforcement actions were listed in the available reports. The facility’s record shows some recurring concerns around personal rights and supervision, with no clear pattern of improvement or decline over time.
Compare Assisted Living around San Francisco The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Coterie Cathedral Hill |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Cathedral Hill) | 260 | No | 99 | 3 | 18 | 2 | 4 | 79.6% | A+ | Van Ness Opco Tenant Llc; Atria Management Company | Studio / 1 Bed / 2 Bed |
| Portola Gardens |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | San Francisco (University Mound) | 104 | No | 61 | 3 | 21 | 4 | 6 | 88.5% | - | Portola Gardens Llc; Ciminocare | Private / Shared Rooms |
| Merced Hampshire |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Mission District) | 33 | No | 94 | 0 | 0 | 0 | - | - | - | - | Private / Shared Rooms |
| Merced Residential Care III |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Oceanview) | 14 | No | 82 | 3 | 2 | 2 | 25 | 100.0% | - | Hafco, Inc. | Studio |
| Merced Residential Care II |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Oceanview) | 6 | No | 82 | 5 | 1 | 1 | 22 | 66.7% | - | Hafco, Inc. | Studio |
Portola Gardens Home Overview
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4.8 miles from city center
Estimated distance in miles from San Francisco's city center to Portola Gardens's address, calculated via Google Maps.
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