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Peacefully nestled near Louis Sutter Playground Park and Parega Recreation Center in University Street, San Francisco, CA, Portola Gardens is an idyllic haven that offers assisted living. Residents enjoy the highest quality of care with a respectful and well-trained team helping with their daily living activities 24/7. With its refurbished accommodations, this community strives to accommodate up to 74 residents and ensure their comfort and safety.
Residents will not run out of things to do with a jam-packed calendar of recreational activities and exciting events that highlight their interests and strengths. Delightful and healthy dining options are served for residents to enjoy a satisfactory dining experience that satisfies their nutritional needs and preferences. The community also provides medication management, mental health support, and hospice coordination to ensure residents age gracefully.
Similar to the California average: 72.8%Portola Gardens is legally operated by Portola Gardens Llc; Portola Mgmt Bsd, Llc, and administrated by Gregory K Bogart.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the assisted living residences benchmark below for the typical California score; higher is better.
Well below the California average for assisted living residences.
California assisted living residences benchmark: C 76/100
Inspection score: 56 out of 100. Letter grade F. Well below the California average for assisted living residences.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 15 | 10 | This facility has 50% more total citations than a typical California assisted living residence (15 vs. CA avg 10).↑ 50% worse |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 4 | 3 | This facility has 33% more serious citations (type a) than a typical California assisted living residence (4 vs. CA avg 3).↑ 33% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 11 | 4 | This facility has 175% more moderate citations (type b) than a typical California assisted living residence (11 vs. CA avg 4).↑ 175% worse |
|
Citations per year
Average citations per year since 2020.
| 2.5 | 1.7 | This facility has 47% more citations per year than a typical California assisted living residence (2.5 vs. CA avg 1.7).↑ 47% worse |
|
Citations per inspection
Average citations per inspection.
| 0.4 | 3.3 | This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 42 | 16 | This facility has 163% more total visits than a typical California assisted living residence (42 vs. CA avg 16).↑ 163% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 23 | 13 | This facility has 77% more complaint visits than a typical California assisted living residence (23 vs. CA avg 13).↑ 77% worse |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 15 | 7 | This facility has 114% more other visits than a typical California assisted living residence (15 vs. CA avg 7).↑ 114% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 14 | 10 | This facility has 40% more complaint investigations than a typical California assisted living residence (14 vs. CA avg 10).↑ 40% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with repeated substantiated complaints about resident dignity, supervision failures, and staff misconduct alongside several unsubstantiated allegations. The most recent inspection on July 18, 2025, cited one deficiency for violating residents’ personal rights related to dignity, while prior investigations found failures in supervision, reappraisals, and hygiene, plus one immediate health and safety risk from inappropriate staff conduct. Annual inspections noted missing physician orders for bed rails and safety issues like absent carbon monoxide detectors, indicating ongoing compliance challenges.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Housing Options: Private / Shared Rooms
Building Type: 2-story
Dining Services
Transportation Services
Housekeeping Services
Social and Recreational Activities
4.8 miles from city center
Estimated distance in miles from San Francisco's city center to Portola Gardens's address, calculated via Google Maps.
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Portola Gardens is located in San Francisco, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| San Francisco Towers |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Cathedral Hill) | 350 | No | 99 | 4 | 5
Facility
5
CA AVG
11.6
Rank
#592 / 1397 | -
Facility
-
CA AVG
3.2
Rank
#1 / 1164 | 28
Facility
28
CA AVG
11
Rank
#99 / 1365 |
100.0%
Facility
100.0%
CA AVG
73.6%
Rank
#1 / 1289 | - | Front Porch Communities And Services | 1 Bed / 2 Bed |
| Coterie Cathedral Hill |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Cathedral Hill) | 260 | No | 99 | 3 | 19
Facility
19
CA AVG
11.6
Rank
#1111 / 1397 | 2
Facility
2
CA AVG
3.2
Rank
#600 / 1164 | 4
Facility
4
CA AVG
11
Rank
#946 / 1365 |
78.8%
Facility
78.8%
CA AVG
73.6%
Rank
#599 / 1289 | A+ | Van Ness Opco Tenant LLC; Atria Management Company | Studio / 1 Bed / 2 Bed |
| Ivy Park at Cathedral Hill |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Cathedral Hill) | 210 | Yes | 99 | 4 | 27
Facility
27
CA AVG
11.6
Rank
#1230 / 1397 | 15
Facility
15
CA AVG
3.2
Rank
#1115 / 1164 | 8
Facility
8
CA AVG
11
Rank
#610 / 1365 |
81.9%
Facility
81.9%
CA AVG
73.6%
Rank
#536 / 1289 | - | Coventry Subtenant LP;Oakmont Management Group LLC | Private / Shared Rooms |
| The Ivy at Golden Gate |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | San Francisco (Outer Sunset) | 168 | Yes | 88 | 2 | 6
Facility
6
CA AVG
11.6
Rank
#654 / 1397 | 1
Facility
1
CA AVG
3.2
Rank
#413 / 1164 | 2
Facility
2
CA AVG
11
Rank
#1161 / 1365 |
0.6%
Facility
0.6%
CA AVG
73.6%
Rank
#1261 / 1289 | - | Well Oak Tenant LLC;Oakmont Management Group LLC | Private / Shared Rooms |
| Portola Gardens |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | San Francisco (University Mound) | 132 | No | 61 | 4 | 23
Facility
23
CA AVG
11.6
Rank
#1177 / 1397 | 4
Facility
4
CA AVG
3.2
Rank
#828 / 1164 | 7
Facility
7
CA AVG
11
Rank
#669 / 1365 |
75.8%
Facility
75.8%
CA AVG
73.6%
Rank
#672 / 1289 | - | Portola Gardens LLC; Portola Mgmt Bsd, LLC | Private / Shared Rooms |
Portola Gardens is in the University Mound neighborhood of San Francisco.
The legal owner and operator of Portola Gardens is Portola Gardens Llc; Portola Mgmt Bsd, Llc.
Portola Gardens has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Portola Gardens's occupancy is 76%.
Gregory K Bogart is the administrator of Portola Gardens.
Portola Gardens has 132 beds.
Portola Gardens has had 17 recently reported deficiencies.
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