Inspection Reports for
Puget Health Care Center
4001 Capital Mall Dr SW, Olympia, WA 98502, United States, WA, 98502
Back to Facility Profile7 CMS Surveys
Inspection Report — Jul 1, 2025
Date: Jul 1, 2025
Visit Reason
The inspection was conducted to evaluate the facility's compliance with food storage, preparation, and serving standards in the kitchen area.
Findings
The facility failed to maintain sanitary conditions in the kitchen, including food debris on serving equipment and improper food storage. Interviews confirmed staff acknowledged cleaning lapses and improper practices such as personal beverages on the food line.
Deficiencies (1)
F 0812 - The facility failed to ensure food was stored, prepared, and served in a sanitary manner in the kitchen, placing residents at risk of foodborne illness. Observations included food debris on steam tables, serving bowls, stove areas, and improper food storage directly on the floor.
Inspection Report — Nov 7, 2024
Complaint Investigation
Date: Nov 7, 2024
Visit Reason
The inspection was conducted to investigate complaints related to resident care, including failure to develop comprehensive care plans, provide assistance with activities of daily living such as shaving, initiate bowel interventions, and ensure proper food safety practices.
Complaint Details
The investigation focused on multiple allegations including lack of comprehensive care planning for respiratory equipment, failure to assist with shaving, failure to initiate bowel protocols, and improper food thermometer sanitation. All allegations were substantiated with citations issued.
Findings
The facility was found deficient in multiple areas including failure to develop a comprehensive care plan for respiratory care for one resident, failure to provide shaving assistance for one resident, failure to initiate bowel interventions for three residents, and failure to properly disinfect food thermometers in the kitchen. All deficiencies were cited with minimal harm and affected few to many residents.
Deficiencies (4)
WAC 388-97-1020 (1) (2)(a) - The facility failed to develop and implement a complete care plan addressing respiratory care needs, specifically for a resident with a CPAP machine.
WAC 388-97-1060 (1)(2)(c) - The facility failed to provide assistance with shaving for a resident requiring extensive assistance, resulting in unmet care needs and decreased self-esteem.
WAC 388-97-1060 (1) (3)(c) - The facility failed to initiate bowel interventions per policy for three residents who had prolonged periods without bowel movements, risking discomfort and health complications.
WAC 388-97-1320 (1)(c) - The facility failed to ensure proper disinfecting of the food thermometer between uses, risking cross-contamination and foodborne illness.
Report Facts
Residents affected: 1
Residents affected: 1
Residents affected: 3
Residents affected: Many
Hours without bowel movement: 138
Hours without bowel movement: 141
Days without bowel movement: 6
Inspection Report — Mar 28, 2024
Complaint Investigation
Date: Mar 28, 2024
Visit Reason
The inspection was conducted due to a complaint investigation regarding significant medication errors affecting a resident at the facility.
Complaint Details
The complaint investigation revealed that Resident 1 received medications prescribed for a non-facility resident due to transcription errors and lack of verification by two nursing staff. The medication errors caused a serious change in condition requiring hospitalization. The facility conducted a full audit and implemented education and monitoring to prevent recurrence.
Findings
The facility failed to ensure residents were free from significant medication errors when medication orders were incorrectly transcribed, not reconciled, and incorrectly administered to one resident, causing actual harm and hospitalization. The facility identified the errors, discontinued the incorrect medication list, and implemented corrective actions including staff education and audits.
Deficiencies (1)
F 0760 - The facility failed to ensure residents were free from significant medication errors when medication orders were incorrectly transcribed, not reconciled, and incorrectly administered to Resident 1, causing harm and hospitalization.
Report Facts
Medications ordered but omitted: 5
Medications erroneously administered: 13
Medication doses received: 2
Medication doses received: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff A | Resident Care Manager | Reported that medication orders were not verified by two nursing staff per protocol. |
| Staff B | Licensed Nurse | Described discovery of medication errors and Resident 1's change in condition. |
Inspection Report — Feb 5, 2024
Annual Inspection
Date: Feb 5, 2024
Visit Reason
Annual survey inspection of Puget Sound Care nursing home to assess compliance with health and safety regulations.
Findings
No health deficiencies were found during this inspection.
Inspection Report — Oct 13, 2023
Routine
Date: Oct 13, 2023
Visit Reason
The inspection was a routine survey of Puget Sound Care nursing home to assess compliance with resident rights, care, medication management, and infection control standards.
Findings
The facility was found to have multiple deficiencies including delayed meal service, failure to accommodate resident meal preferences, inadequate rehabilitation and diet-related care, failure to monitor psychotropic medication levels, improper medication storage, and poor hand hygiene during meal service. All deficiencies were cited with minimal harm and some residents affected.
Deficiencies (6)
F 0550 - The facility failed to ensure residents were treated with respect and dignity and provided timely meal service, resulting in residents waiting 43 to 51 minutes past scheduled meal times in Hall B dining room.
F 0558 - The facility failed to reasonably accommodate the needs and preferences of Resident 41 by not documenting her preference to eat meals with her hands in the care plan.
F 0684 - The facility failed to provide appropriate treatment and care by not ensuring Resident 17 wore a splint as ordered and failing to implement diet-related recommendations for Resident 66, including cut up food assistance.
F 0758 - The facility failed to monitor therapeutic levels of psychotropic medication Depakote for Resident 59, resulting in missed lab testing.
F 0761 - The facility failed to ensure drugs and biologicals were stored and labeled properly when medication cups with loose and ground medications were left uncovered in the B Hall medication cart.
F 0812 - The facility failed to ensure staff completed hand hygiene during meal service in Hall B, including failure to wash hands between residents and after touching contaminated items during a COVID-19 outbreak.
Report Facts
Meal wait time: 43
Meal wait time: 51
Residents affected: 2
Residents affected: 1
Residents affected: 2
Residents affected: 1
Medication cups observed: 3
Inspection Report — Mar 14, 2023
Complaint Investigation
Date: Mar 14, 2023
Visit Reason
The inspection was conducted due to a complaint regarding the facility's failure to comprehensively investigate a resident-to-resident incident involving Resident 1.
Complaint Details
The complaint investigation focused on a resident-to-resident incident on 02/23/2023. The facility's investigation was incomplete as it did not include witness interviews from Resident 1's roommate or the responding staff member. Staff interviews confirmed the lack of witness statements. The allegation was substantiated by the deficiency citation.
Findings
The facility failed to conduct a thorough investigation of a resident-to-resident incident by not obtaining witness statements from Resident 1's roommate and the responding staff member. The incident was documented, and interventions were implemented, but the investigation lacked completeness.
Deficiencies (1)
F 0610 - The facility failed to comprehensively investigate a resident-to-resident incident by not obtaining witness statements from Resident 1's roommate and the responding staff member, placing residents at risk of inadequate interventions and recurrent incidents.
Inspection Report — Dec 8, 2022
Complaint Investigation
Date: Dec 8, 2022
Visit Reason
The inspection was conducted based on complaints and observations related to quality of care, medication errors, food safety, and immunization procedures at Puget Sound Care nursing home.
Complaint Details
The investigation included multiple allegations related to quality of care, medication errors, food safety, and immunization education. Deficiencies were substantiated in all areas reviewed.
Findings
The facility was found deficient in multiple areas including failure to initiate bowel management interventions, high medication error rates due to improper medication administration practices, failure to ensure gloves were worn during food handling and disposal of expired food, and failure to provide education on pneumococcal vaccine risks and benefits. All deficiencies were cited with minimal harm or potential for harm to residents.
Deficiencies (5)
WAC 388-97-1060 (1) - The facility failed to ensure bowel management interventions were initiated for one resident reviewed for quality of care including constipation.
WAC 388-97-1060 (3)(k)(ii) - The facility failed to ensure medication error rates were 5% or less; medication administration errors occurred when medications were crushed and mixed improperly for administration via enteral feeding tube.
WAC 388-97-1060 (3)(k)(iii) - The facility failed to ensure insulin was administered correctly; insulin pen was not primed to remove air before injection, risking incorrect dosing.
WAC 388-97-1100 (3) - The facility failed to ensure gloves were worn while handling ready-to-eat food and failed to dispose of expired food, placing residents at risk of foodborne illness.
WAC 388-97-1340 (1), (2), (3) - The facility failed to provide education on the risks and benefits of the pneumococcal vaccine to one resident reviewed for immunizations.
Report Facts
Medication administrations: 25
Medication error rate: 80
Sampled residents: 5
Sampled residents: 4
Use by date: Dec 3, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Staff D | Assistant Director of Nursing Services | Provided information about bowel management protocol |
| Staff B | Director of Nursing Services | Reviewed medication administration and bowel management documentation |
| Staff J | Registered Nurse | Observed preparing and administering medications via enteral feeding tube |
| Staff O | Registered Nurse | Observed administering insulin and reported insulin pen was not primed |
| Staff I | Nursing Assistant Registered | Observed handling food without gloves and improper food handling |
| Staff F | Dietary Manager | Reported expired buttermilk and lack of food handling policies |
| Staff H | Infection Preventionist | Discussed immunization education with resident |
| Consulting Pharmacist | Advised on medication administration errors related to crushing medications |
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