Inspection Reports for
Rancho Penasquitos Senior Living
12979 Rancho Peñasquitos Blvd, San Diego, CA 92129, United States, CA
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
6.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
60% worse than California average
California average: 4 deficiencies/yearDeficiencies per year
20
15
10
5
0
Occupancy
Latest occupancy rate
66% occupied
Based on a January 2026 inspection.
Occupancy rate over time
Inspection Report
Plan of Correction
Census: 79
Capacity: 120
Deficiencies: 1
Date: Jan 29, 2026
Visit Reason
An unannounced Plan of Correction (POC) visit was conducted to verify correction of a previously cited deficiency regarding failure to meet reporting requirement timelines and to assess a civil penalty violation for failure to correct.
Findings
The licensee failed to correct the deficiency and notify the Licensing Program Analyst by the due date, resulting in a civil penalty of $100 per day assessed from 1/6/26 to 1/8/26 totaling $300. The POC was eventually submitted and cleared on 1/8/26.
Deficiencies (1)
Failure to meet reporting requirement timelines
Report Facts
Civil Penalty Amount: 300
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Heather Myers | Executive Director | Met during visit and exit interview |
| Hayley Josten | Receptionist | Met during visit |
| Cristina Coronado | Memory Care Director | Met during visit |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the Plan of Correction visit |
| Sabel Martinez | Licensing Program Manager | Named in report |
Inspection Report
Annual Inspection
Census: 79
Capacity: 120
Deficiencies: 0
Date: Jan 29, 2026
Visit Reason
An unannounced, required annual inspection was conducted to evaluate compliance with licensing requirements for Rancho Penasquitos Senior Living Facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. All safety equipment, medications, and facility operations were compliant with regulations.
Report Facts
Residents present: 79
Total capacity: 120
Fire extinguisher service date: 202512
Last emergency drill date: Jan 22, 2026
Perishable food supply: 2
Non-perishable food supply: 7
Hospice waiver capacity: 15
Bedridden capacity: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Heather Myers | Executive Director | Met during inspection and exit interview |
| Hayley Josten | Receptionist | Met during inspection |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the inspection |
| Sabel Martinez | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 75
Capacity: 120
Deficiencies: 1
Date: Dec 26, 2025
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to three written reports self-submitted by the Licensee, including an altercation between two residents, an unwitnessed fall resulting in hospitalization, and a resident's death.
Complaint Details
The visit was triggered by three self-submitted incident reports involving Resident #1: an altercation with another resident on 12/09/2025, an unwitnessed fall on 12/11/2025 requiring hospitalization, and the resident's death on 12/17/2025. The complaint investigation included interviews and record reviews.
Findings
One deficiency was cited related to a staff member lacking a required Criminal Background Clearance, posing an immediate safety risk to all residents. An immediate civil penalty of $500 was assessed and a Plan of Correction was jointly formed with the Licensee.
Deficiencies (1)
Staff member (S1) did not have a California Criminal Background Clearance prior to working in the facility, posing an immediate safety risk to residents.
Report Facts
Civil penalty amount: 500
Number of deficiencies cited: 1
Number of staff without clearance: 1
Number of residents at risk: 75
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Heather Myers | Executive Director | Interviewed during visit and exit interview conducted |
| Jessica Mallory | Business Office Manager | Interviewed during visit |
Inspection Report
Census: 76
Capacity: 120
Deficiencies: 0
Date: Dec 23, 2025
Visit Reason
An unannounced Case Management visit was conducted to follow up on an incident reported to Community Care Licensing involving a resident who fell out of their wheelchair due to uneven concrete while being assisted by staff.
Findings
No health and/or safety concerns were observed during the visit, and no deficiencies were cited. The Licensing Program Analyst was unable to complete a determination due to time constraints, and additional visits may be necessary.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cristina Coronado | Memory Care Director | Met with during the visit and discussed the purpose of the visit. |
| Heather Myers | Executive Director | Met with during the visit and received the exit interview and report copy. |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
Inspection Report
Complaint Investigation
Census: 76
Capacity: 120
Deficiencies: 1
Date: Dec 23, 2025
Visit Reason
An unannounced Case Management visit was conducted to follow up on an incident reported involving a resident (R1) who fell down a stairwell after a fire alarm caused confusion and attempted self-evacuation.
Complaint Details
The visit was complaint-related, triggered by an incident report received on 12/22/25 regarding a resident who fell down a stairwell on 12/8/25. The deficiency cited relates to late submission of the incident report.
Findings
The facility responded by conducting room checks and a search, arranging prompt medical attention for R1. One Type B deficiency was cited for failure to submit a written incident report to the Department within the required seven-day timeframe.
Deficiencies (1)
Failure to submit a written report of the incident to the Department within seven days as required by CCR 87211(a)(1).
Report Facts
Residents in care affected: 76
Deficiency count: 1
Plan of Correction due date: 2026
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cristina Coronado | Memory Care Director | Met during the visit and discussed the incident. |
| Heather Myers | Executive Director | Met during the visit and participated in exit interview. |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the unannounced Case Management visit and authored the report. |
| Sabel Martinez | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
Census: 68
Capacity: 120
Deficiencies: 0
Date: May 28, 2025
Visit Reason
The visit was an unannounced Case Management follow-up to an incident reported to Community Care Licensing involving a resident found unresponsive due to heat exhaustion.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst conducted file review, a health and safety visit with the resident involved, and provided consultation with the Business Office Manager.
Report Facts
Incident report date: May 19, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kamryn Finchum | Business Office Manager | Met with Licensing Program Analyst during the visit and involved in consultation |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Jennifer Lott | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Census: 68
Capacity: 120
Deficiencies: 0
Date: May 28, 2025
Visit Reason
Licensing Program Analyst conducted an unannounced Case Management visit to follow up on an incident reported to Community Care Licensing involving a resident found unresponsive due to heat exhaustion.
Complaint Details
The visit was triggered by an incident report received on 2025-05-19 regarding Resident #1 found unresponsive outside for about an hour and treated for heat exhaustion. Resident's Responsible Party and Primary Care Physician were notified.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst conducted file review, a health and safety visit with the resident, and provided consultation with the Business Office Manager.
Report Facts
Incident report date: May 19, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kamryn Finchum | Business Office Manager | Met with Licensing Program Analyst during the visit |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Jennifer Lott | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 120
Deficiencies: 3
Date: Apr 8, 2025
Visit Reason
An unannounced complaint investigation visit was conducted following a complaint received on 2023-02-10 alleging neglect resulting in pressure injuries, unmet incontinence needs, and failure to provide clean linens to a resident.
Complaint Details
The complaint investigation was substantiated. Allegations included neglect causing pressure injuries, unmet incontinence needs, and failure to provide clean linens. The facility did not obtain a hospice care plan for Resident #1 and failed to follow hospice recommendations. Staff interviews and hospice notes confirmed multiple occasions of soiled briefs and linens. The facility acknowledged deficiencies and formulated Plans of Correction.
Findings
The investigation substantiated allegations that the facility neglected Resident #1, resulting in pressure injuries, failed to meet the resident's incontinence needs, and did not consistently provide clean linens. These deficiencies posed potential health, safety, and personal rights risks to residents.
Deficiencies (3)
Failure to ensure Resident #1 was free from neglect resulting in pressure injuries.
Failure to ensure incontinent residents were kept clean and dry.
Failure to ensure residents had clean linens at all times.
Report Facts
Residents in care: 71
Total licensed capacity: 120
Deficiency count: 3
Plan of Correction due date: 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Named in relation to findings and Plan of Corrections |
| Sabel Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Lizzette Tellez | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 120
Deficiencies: 3
Date: Apr 8, 2025
Visit Reason
An unannounced complaint investigation was conducted following allegations of neglect resulting in pressure injuries, failure to meet a resident's incontinence needs, and failure to provide clean linens to a resident.
Complaint Details
The complaint investigation was substantiated. Allegations included neglect causing pressure injuries, unmet incontinence needs, and failure to provide clean linens. The investigation included interviews with staff, hospice, and review of records. The facility did not obtain a hospice care plan for Resident #1 and did not follow hospice recommendations fully. Concerns were raised about delays in responding to incontinence care calls and linen availability.
Findings
The investigation substantiated the allegations that Resident #1 experienced neglect leading to pressure injuries, staff did not adequately meet incontinence needs, and residents were not consistently provided with clean linens. Deficiencies were cited and plans of correction were formulated with the facility's Executive Director.
Deficiencies (3)
Failure to ensure Resident #1 was free from neglect resulting in pressure injuries.
Failure to ensure incontinent residents were kept clean and dry.
Failure to ensure residents had clean linens at all times.
Report Facts
Residents in care affected: 71
Facility capacity: 120
Residents affected by incontinence deficiency: 3
Plan of Correction due date: 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sabel Martinez | Licensing Program Analyst | Conducted the complaint investigation |
| Wes Hebner | Executive Director | Facility representative involved in exit interview and plan of correction formulation |
Inspection Report
Follow-Up
Census: 71
Capacity: 120
Deficiencies: 1
Date: Mar 19, 2025
Visit Reason
An unannounced Case Management visit was conducted to follow up on an incident reported involving a medication error where a resident was given an extra pill.
Findings
A deficiency was cited due to failure to ensure proper medication administration procedures, resulting in a medication error posing a potential health and safety risk to one resident.
Deficiencies (1)
Clients shall be assisted as needed with self-administration of prescription and nonprescription medications. This requirement is not met as evidenced by a medication error involving one resident.
Report Facts
Residents in care: 71
Total licensed capacity: 120
Plan of Correction due date: Due date for correction is 04/02/2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Met during inspection and discussed purpose of visit |
| Jennifer Flores | Business Office Manager | Participated in exit interview and received report |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the inspection visit |
| Jennifer Lott | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Follow-Up
Census: 71
Capacity: 120
Deficiencies: 1
Date: Mar 19, 2025
Visit Reason
An unannounced Case Management visit was conducted to follow up on an incident reported to Community Care Licensing involving a resident who was exposed to a hazardous cleaning solution.
Complaint Details
The visit was triggered by an incident report received on 03/10/2025 regarding Resident #1 who washed their face with Ajax cleaning solution left in their bathroom, resulting in irritation and redness. The resident was treated at urgent care and has follow-up appointments scheduled.
Findings
A deficiency was cited for failure to ensure hazardous cleaning supplies were kept locked and inaccessible to residents, posing an immediate health and safety risk to one resident. The cleaning solution was left unattended in the resident's bathroom.
Deficiencies (1)
The licensee did not ensure hazardous cleaning supplies were kept locked and inaccessible to residents, posing an immediate health and safety risk to 1 out of 71 persons in care.
Report Facts
Residents in care: 71
Total licensed capacity: 120
Plan of Correction due date: Due date for correcting the cited deficiency is 04/02/2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Interviewed regarding the incident and cleaning solution storage |
| Jennifer Flores | Business Office Manager | Participated in exit interview and received report and appeal rights |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the unannounced Case Management visit and inspection |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 120
Deficiencies: 1
Date: Mar 19, 2025
Visit Reason
An unannounced Case Management visit was conducted to follow up on an incident reported involving a medication error where a resident was given an extra pill by staff.
Complaint Details
The visit was triggered by a complaint regarding a medication error where Resident #1 was given an extra dose of medication in the evening instead of the morning. Emergency medical services and Poison Control were consulted and determined no further medical aid was needed. The resident's responsible party was notified.
Findings
A deficiency was cited due to failure to ensure proper medication administration procedures, resulting in a medication error posing a potential health and safety risk to one resident.
Deficiencies (1)
Clients shall be assisted as needed with self-administration of prescription and nonprescription medications. This requirement was not met as evidenced by a medication error involving one resident.
Report Facts
Residents in care: 71
Total licensed capacity: 120
Deficiency Type: Type B
Plan of Correction Due Date: Apr 2, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Met with Licensing Program Analyst during the visit and consulted regarding the medication error |
| Jennifer Flores | Business Office Manager | Participated in exit interview and received report and Licensee/Appeal Rights documents |
| Arian Golbakhsh | Licensing Program Analyst | Conducted the unannounced Case Management visit and cited the deficiency |
Inspection Report
Follow-Up
Census: 71
Capacity: 120
Deficiencies: 1
Date: Mar 19, 2025
Visit Reason
An unannounced Case Management visit was conducted to follow up on an incident reported to Community Care Licensing involving a resident who was exposed to a hazardous cleaning solution.
Complaint Details
The visit was triggered by an incident report received on 03/10/2025 regarding a resident who washed their face with Ajax cleaning solution left in their bathroom, resulting in irritation and redness. The resident received urgent care treatment and has follow-up appointments scheduled.
Findings
A deficiency was cited for failure to ensure hazardous cleaning supplies were kept locked and inaccessible to residents, posing an immediate health and safety risk to one resident. The facility submitted a plan of correction to provide hazardous materials storage/procedures training for housekeeping staff.
Deficiencies (1)
Failure to ensure that disinfectants, cleaning solutions, poisonous substances, and other similar items which could pose a danger to residents are in locked storage and not left unattended.
Report Facts
Persons in care affected: 1
Census: 71
Total Capacity: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Interviewed regarding the incident and facility practices |
| Jennifer Flores | Business Office Manager | Participated in exit interview and receipt of report |
Inspection Report
Annual Inspection
Census: 71
Capacity: 120
Deficiencies: 0
Date: Feb 6, 2025
Visit Reason
The visit was an unannounced continuation annual inspection conducted by the Licensing Program Analyst to assess compliance with licensing requirements.
Findings
The inspection included interviews and record reviews, and no deficiencies were cited during this visit.
Report Facts
Licensed capacity: 120
Census: 71
Hospice care waiver capacity: 15
Bedridden resident capacity: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jenny Flores | Business Office Manager | Met with Licensing Program Analyst during inspection and received report |
| Sabel Martinez | Licensing Program Analyst | Conducted the unannounced continuation annual inspection visit |
| Lizzette Tellez | Licensing Program Manager | Named in report header |
Inspection Report
Annual Inspection
Census: 71
Capacity: 120
Deficiencies: 0
Date: Feb 6, 2025
Visit Reason
An unannounced continuation annual inspection visit was conducted by the Licensing Program Analyst to assess compliance with licensing requirements.
Findings
The Licensing Program Analyst conducted interviews and reviewed facility records during the visit. No deficiencies were cited on the date of inspection.
Report Facts
Licensed capacity: 120
Bedridden residents allowed: 10
Hospice care waiver: 15
Census: 71
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jenny Flores | Business Office Manager | Met during inspection and received report and Licensee Rights |
| Sabel Martinez | Licensing Program Analyst | Conducted the inspection visit |
Inspection Report
Annual Inspection
Census: 71
Capacity: 120
Deficiencies: 0
Date: Jan 31, 2025
Visit Reason
The inspection was an unannounced required annual inspection visit conducted to evaluate the facility's compliance with licensing regulations.
Findings
The facility was found to be clean, sanitary, and in good repair. Resident rooms were properly furnished, safety systems such as call pendants and carbon monoxide detectors were operational, and food and medication storage met requirements. No safety hazards or prohibited items were observed. The inspection was not completed due to time constraints and will continue on a subsequent day.
Report Facts
Licensed capacity: 120
Bedridden capacity: 10
Hospice care waiver capacity: 15
Current census: 71
Inspection start time: 1430
Inspection end time: 1630
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Met with Licensing Program Analyst during inspection and received report |
| Sabel Martinez | Licensing Program Analyst | Conducted the unannounced annual inspection visit |
| Mathew Gomez | Maintenance Director | Assisted Licensing Program Analyst during inspection |
| Jenny Flores | Business Office Manager | Assisted Licensing Program Analyst during inspection |
Inspection Report
Annual Inspection
Census: 71
Capacity: 120
Deficiencies: 0
Date: Jan 31, 2025
Visit Reason
An unannounced Required Annual Inspection visit was conducted to evaluate the facility's compliance with licensing requirements.
Findings
The facility was found to be clean, sanitary, and in good repair. Resident rooms had required furnishings, call systems were operational, water and carbon monoxide detectors met standards, food was safely stored, and medications were properly labeled and secured. No safety hazards or prohibited items were observed. Due to time constraints, a follow-up visit is needed to complete the inspection.
Report Facts
Licensed capacity: 120
Bedridden capacity: 10
Hospice care waiver capacity: 15
Current census: 71
Perishable food supply: 2
Non-perishable food supply: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wes Hebner | Executive Director | Met with Licensing Program Analyst during inspection and received report |
| Mathew Gomez | Maintenance Director | Assisted Licensing Program Analyst during inspection |
| Jenny Flores | Business Office Manager | Assisted Licensing Program Analyst during inspection |
Inspection Report
Annual Inspection
Census: 120
Capacity: 120
Deficiencies: 0
Date: Jan 24, 2024
Visit Reason
Licensing Program Analyst Amy Rodgers conducted an unannounced required one-year inspection to ensure substantial compliance with Title 22 regulations at the facility.
Findings
The facility was found to be in substantial compliance with regulations, with clean and sufficient linens, sanitary bathrooms, proper food storage, compliant medication administration, complete staff and resident records, and sufficient staffing. No deficiencies were issued at the time of the visit.
Report Facts
Hospice waiver approved residents: 15
Food supply duration: 2
Food supply duration: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Amy Rodgers | Licensing Program Analyst | Conducted the inspection and authored the report |
| Austin Irwin | Executive Director | Facility representative who granted entry and participated in exit interview |
Inspection Report
Annual Inspection
Census: 120
Capacity: 120
Deficiencies: 0
Date: Jan 24, 2024
Visit Reason
Licensing Program Analyst Amy Rodgers conducted an unannounced required One-Year Inspection to ensure substantial compliance with Title 22 regulations at the facility.
Findings
The facility was found to be in substantial compliance with no deficiencies issued. Resident rooms, bathrooms, and common areas were clean and properly equipped. Safety equipment and emergency supplies were operational and accessible. Food and medication storage and administration were compliant. Staff and resident records were complete and compliant, and sufficient staff were present to meet residents' needs.
Report Facts
Licensed capacity: 120
Resident census: 120
Hospice waiver: 15
Food supply duration: 2
Food supply duration: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Amy Rodgers | Licensing Program Analyst | Conducted the inspection and authored the report |
| Austin Irwin | Executive Director | Facility representative who granted entry and participated in exit interview |
Inspection Report
Complaint Investigation
Census: 61
Capacity: 120
Deficiencies: 0
Date: Nov 22, 2023
Visit Reason
The visit was conducted in response to an LIC624 Incident Report self-submitted by the licensee involving Resident #1 on 2023-11-06.
Complaint Details
The visit was triggered by a complaint incident report involving Resident #1, with no deficiencies found and the resident verified to be safe.
Findings
During the unannounced Case Management - Incident visit, the Licensing Program Analyst performed a facility tour, welfare check, reviewed care records, and interviewed the resident and staff. No deficiencies were observed or cited.
Report Facts
Capacity: 120
Census: 61
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Austin Irwin | Executive Director | Met with during the visit and exit interview |
| Dang Nguyen | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit |
| Lizzette Tellez | Licensing Program Manager | Named in the report header |
Inspection Report
Census: 61
Capacity: 120
Deficiencies: 0
Date: Nov 22, 2023
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to an LIC624 Incident Report involving a resident on 2023-11-06.
Findings
During the visit, the Licensing Program Analyst conducted a facility tour, welfare check, reviewed care records, and interviewed the resident and staff. No deficiencies were observed or cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Dang Nguyen | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit. |
| Austin Irwin | Executive Director | Met with the Licensing Program Analyst during the visit. |
Inspection Report
Complaint Investigation
Capacity: 120
Deficiencies: 1
Date: Oct 30, 2023
Visit Reason
An unannounced complaint investigation visit was conducted following a complaint alleging that staff did not treat a resident with dignity, specifically that a staff member placed their hand over a resident's mouth and told them to be quiet.
Complaint Details
The complaint was substantiated based on evidence including staff admission and interviews. The allegation involved staff not treating a resident with dignity by placing a hand over the resident's mouth and telling them to be quiet.
Findings
The investigation substantiated the allegation that Staff #1 did not accord Resident #1 dignity in their personal relationship, violating company policy and posing potential health, safety, and personal rights risks. In-service training on elder abuse was provided to all staff after the incident.
Deficiencies (1)
87468.1 Personal Rights of Residents in All Facilities(a)(1) Residents shall be accorded dignity in their personal relationships with staff, residents, and others. This requirement was not met as evidenced by Staff #1 placing their hand over Resident #1's mouth and telling them to be quiet.
Report Facts
Capacity: 120
Estimated Days of Completion: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sabel Martinez | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Austin Irwin | Executive Director | Facility representative met during investigation and exit interview |
Inspection Report
Complaint Investigation
Capacity: 120
Deficiencies: 1
Date: Oct 30, 2023
Visit Reason
An unannounced complaint investigation visit was conducted following a complaint alleging that staff did not treat a resident with dignity.
Complaint Details
The complaint alleged staff did not treat a resident with dignity by placing a hand over the resident's mouth and telling them to be quiet. The allegation was substantiated based on staff admission and investigation.
Findings
The investigation substantiated that Staff #1 placed their hand over a resident's mouth and told them to be quiet, violating company policy and resident dignity rights. In-service training was conducted for all staff after the incident.
Deficiencies (1)
Failure to accord a resident dignity in their personal relationship with staff, violating CCR 87468.1(a)(1).
Report Facts
Capacity: 120
Estimated Days of Completion: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Sabel Martinez | Licensing Program Analyst | Conducted the complaint investigation visit |
| Austin Irwin | Executive Director | Facility representative met during investigation and exit interview |
| Jill McDonald | Administrator | Named as facility administrator |
Inspection Report
Complaint Investigation
Census: 64
Capacity: 120
Deficiencies: 1
Date: Oct 2, 2023
Visit Reason
The visit was conducted in response to an LIC624 Incident Report regarding a medication error where a resident did not receive one of their prescribed medicines as required.
Complaint Details
The visit was complaint-related, triggered by a medication error incident report. The incident was substantiated with one deficiency cited and a technical violation issued.
Findings
The investigation found that on 09/07/2023, a staff member gave the resident two tablets instead of one for a prescribed medication. The licensee notified the prescribing physician and followed instructions, with no adverse health consequences to the resident. One deficiency and one technical violation were cited, and a plan of correction was developed.
Deficiencies (1)
The licensee did not assist 1 of 64 residents with self-administered medications as needed/prescribed, posing a potential health risk.
Report Facts
Deficiencies cited: 1
Technical Violations issued: 1
Resident count during visit: 64
Facility capacity: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Austin Irwin | Executive Director | Met during visit and exit interview |
| Dang Nguyen | Licensing Program Analyst | Conducted the inspection and authored the report |
| Lizzette Tellez | Licensing Program Manager | Supervisor of the inspection |
Inspection Report
Complaint Investigation
Census: 64
Capacity: 120
Deficiencies: 1
Date: Oct 2, 2023
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to an LIC624 Incident Report regarding a medication error involving Resident #1 on 09/07/2023.
Complaint Details
The visit was complaint-related, triggered by a self-submitted LIC624 Incident Report about a medication error. The complaint was substantiated as the medication error occurred but did not cause injury or illness.
Findings
The investigation found that Staff #1 gave Resident #1 two tablets instead of one as prescribed, but the error did not result in any adverse health consequences. One deficiency was cited for failure to assist a resident with self-administered medications as needed, and one Technical Violation was issued regarding reporting requirements. A Plan of Correction was developed and corrective actions were taken.
Deficiencies (1)
Failure to assist 1 of 64 residents (R1) with self-administered medications as needed/prescribed, posing a potential health risk.
Report Facts
Deficiencies cited: 1
Technical Violations issued: 1
Residents present: 64
Total licensed capacity: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Austin Irwin | Executive Director | Met with Licensing Program Analyst during inspection and participated in exit interview |
| Dang Nguyen | Licensing Program Analyst | Conducted the unannounced Case Management - Incident visit and authored the report |
| Lizzette Tellez | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Complaint Investigation
Census: 62
Capacity: 120
Deficiencies: 2
Date: Aug 30, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to complaints received on 08/24/2023 alleging that the facility was not clean, did not have sufficient supplies, and was in disrepair.
Complaint Details
The complaint investigation was substantiated for allegations of uncleanliness and insufficient supplies, but unsubstantiated for the allegation of facility disrepair. The investigation included observations, staff interviews, and record reviews. The Executive Director and staff cooperated with the investigation and a plan of correction was developed.
Findings
The investigation substantiated that the facility was not clean and did not have sufficient supplies, posing potential health and personal rights risks to all 62 residents. The allegation that the facility was in disrepair was found to be unsubstantiated.
Deficiencies (2)
Facility was not kept clean, including sticky floors and unclean rooms and common areas in Memory Care.
Facility did not have sufficient supplies such as gloves, detergent, toilet paper, and paper towels.
Report Facts
Capacity: 120
Census: 62
Plan of Correction Due Date: Sep 15, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Austin Irwin | Executive Director | Met with Licensing Program Analyst during investigation and involved in findings discussion |
| Esther Miller | Licensing Program Analyst | Conducted the complaint investigation visit |
| Denise Powell | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Complaint Investigation
Census: 62
Capacity: 120
Deficiencies: 2
Date: Aug 30, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit conducted due to allegations that the facility was not clean and did not have sufficient supplies, as well as a separate allegation that the facility was in disrepair.
Complaint Details
The complaint investigation was substantiated for allegations that the facility was not clean and did not have sufficient supplies. The allegation that the facility was in disrepair was unsubstantiated.
Findings
The allegations that the facility was not clean and did not have sufficient supplies were substantiated based on observations of sticky floors, unclean resident rooms, lack of paper towels, and insufficient supplies of hand soap and detergent. The allegation that the facility was in disrepair, specifically regarding the dishwasher and kitchen sinks, was found to be unsubstantiated.
Deficiencies (2)
Facility was not clean, including sticky floors and unclean resident rooms.
Facility did not have sufficient supplies such as gloves, detergent, toilet paper, hand soap, and paper towels.
Report Facts
Census: 62
Total Capacity: 120
Deficiency Count: 2
Plan of Correction Due Date: Sep 15, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Austin Irwin | Executive Director | Met with Licensing Program Analyst during inspection and involved in findings |
| Esther Miller | Licensing Program Analyst | Conducted the complaint investigation |
| Denise Powell | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Census: 120
Capacity: 120
Deficiencies: 0
Date: Aug 10, 2023
Visit Reason
The visit was an unannounced Case Management visit conducted in response to an LIC624 Incident Report regarding a resident found outside the facility premises.
Findings
The facility staff responded appropriately to the incident involving Resident #1 who was found walking on the street curb. No deficiencies were cited, and the facility followed its Elopement Plan. No evidence showed lack of care or supervision.
Report Facts
Facility capacity: 120
Census: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Giovanni Arguello | Memory Care Unit Director | Met with Licensing Program Analyst and participated in exit interview |
| Riza Gloria Alvarez | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Kimberly Rios | Concierge staff | Welcomed Licensing Program Analyst and discussed purpose of visit |
| Karinna Acosta | Memory Care Unit staff | Met with Licensing Program Analyst during visit |
| Denise Powell | Supervisor | Supervisor named in report |
| Staff #1 | Assisted Resident #1 back into the facility after being found outside |
Inspection Report
Capacity: 120
Deficiencies: 0
Date: Aug 10, 2023
Visit Reason
The visit was an unannounced Case Management visit conducted in response to an LIC624 Incident Report regarding a resident found outside the facility premises.
Findings
The facility staff responded appropriately to the incident involving Resident #1 who was found walking on the street curb. No deficiencies were cited, and no evidence showed that staff failed to provide needed care or follow the facility’s Elopement Plan.
Report Facts
Facility capacity: 120
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Giovanni Arguello | Memory Care Unit Director | Met with Licensing Program Analyst during the visit and participated in exit interview |
| Riza Gloria Alvarez | Licensing Program Analyst | Conducted the unannounced Case Management visit |
Inspection Report
Plan of Correction
Census: 62
Capacity: 120
Deficiencies: 1
Date: Jul 6, 2023
Visit Reason
Licensing Program Analyst Dang Nguyen conducted an unannounced Plan of Correction (POC) visit to confirm that a citation issued on 04/28/2023 had been corrected.
Findings
The signal devices in the memory care unit were inspected and tested, found to be operational and satisfactory. No new deficiencies were identified or cited during the visit.
Deficiencies (1)
Signal devices in the memory care unit were operational and ready to be inspected, meeting the POC deadline.
Report Facts
Facility capacity: 120
Census: 62
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Giovanni Arguello | Resident Services Coordinator | Met with Licensing Program Analyst during the visit |
| Singh Wong | Maintenance Director | Met with Licensing Program Analyst during the visit |
| Dang Nguyen | Licensing Program Analyst | Conducted the unannounced Plan of Correction visit |
Inspection Report
Plan of Correction
Census: 62
Capacity: 120
Deficiencies: 1
Date: Jul 6, 2023
Visit Reason
The visit was an unannounced Plan of Correction (POC) inspection to confirm that a previously issued citation from 04/28/2023 had been corrected.
Findings
The inspection found that the signal devices in the memory care unit were operational and satisfactory, meeting the POC deadline. No new deficiencies were identified during the visit.
Deficiencies (1)
Signal devices in the memory care unit were inspected and found operational and satisfactory.
Report Facts
Facility capacity: 120
Census: 62
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Giovanni Arguello | Resident Services Coordinator | Met with LPA during the inspection and participated in exit interview |
| Singh Wong | Maintenance Director | Met with LPA during the inspection |
| Dang Nguyen | Licensing Program Analyst | Conducted the inspection visit |
| Lizzette Tellez | Licensing Program Manager | Named in the report |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 120
Deficiencies: 5
Date: Apr 28, 2023
Visit Reason
The visit was an unannounced Case Management inspection conducted in response to an LIC624 Incident Report regarding a resident who was found outside the facility unassisted, posing a safety concern.
Complaint Details
The visit was triggered by a complaint incident report of a resident with dementia who was found outside the facility unassisted. The complaint was substantiated as staff failed to follow the absentee notification plan, delaying law enforcement involvement.
Findings
The inspection found that facility staff did not comply with the absentee notification plan, delaying law enforcement notification and potentially risking resident safety. Additionally, multiple deficiencies were cited related to unsecured exit doors, lack of required signage on delayed-egress doors, absence of signal systems in memory care units, and missing auditory devices to monitor exits.
Deficiencies (5)
Facility staff did not comply with the absentee notification plan for a missing resident, posing a potential safety risk.
Delayed-egress door gate lacked required signage as per California Health and Safety Code.
Multiple interior delayed-egress doors had signs that did not meet placement/position requirements.
Memory care living units lacked a signal system operating from each resident's living unit.
Facility lacked an auditory device or staff alert feature to monitor exits, posing a safety risk to a resident with dementia.
Report Facts
Residents present: 71
Total licensed capacity: 120
Deficiencies cited: 5
Residents affected: 24
Plan of Correction due date: May 28, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jill McDonald | Executive Director | Facility representative interviewed and present during exit interview |
| Dang Nguyen | Licensing Program Analyst | Conducted the inspection and authored the report |
| Lizzette Tellez | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 71
Capacity: 120
Deficiencies: 4
Date: Apr 28, 2023
Visit Reason
The visit was conducted in response to an LIC624 Incident Report regarding a resident who was found outside the facility unassisted, posing a safety risk. The inspection aimed to evaluate compliance with absentee notification policies and safety measures.
Complaint Details
The visit was complaint-related, triggered by an incident report of a resident found outside the facility unassisted. The complaint was substantiated as the facility failed to follow its absentee notification plan and safety protocols.
Findings
The facility failed to follow its absentee notification plan during the incident, delaying law enforcement notification. Multiple deficiencies were found including lack of required signage on delayed-egress doors, absence of signal systems in memory care living units, and missing auditory devices on exit doors, all posing potential safety risks to residents.
Deficiencies (4)
Failure to comply with the facility’s absentee notification plan for a missing resident, posing a potential safety risk.
Delayed-egress doors lacked required signage as per California Health and Safety Code.
Memory care living units did not have signal systems operable from each resident’s living unit.
Exit doors lacked auditory devices or staff alert features to monitor exits, posing a safety risk.
Report Facts
Residents present: 71
Total licensed capacity: 120
Deficiencies cited: 4
Plan of Correction due date: May 28, 2023
Residents affected: 24
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jill McDonald | Executive Director | Met during inspection and exit interview |
| Dang Nguyen | Licensing Program Analyst | Conducted the inspection |
| Lizzette Tellez | Supervisor | Supervised the inspection |
Inspection Report
Census: 74
Capacity: 120
Deficiencies: 0
Date: Feb 14, 2023
Visit Reason
The visit was an unannounced Case Management visit conducted in response to an Unusual Incident/Injury Report for Resident #1 submitted on 2023-02-08.
Findings
The Licensing Program Analyst toured the facility, reviewed pertinent records, and did not observe any immediate health or safety concerns. No deficiencies were cited during this visit, but additional visits may be necessary.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jill McDonald | Executive Director | Met with Licensing Program Analyst during the visit and involved in exit interview. |
| Sabel Martinez | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Denise Powell | Supervisor | Named as supervisor overseeing the licensing evaluation. |
Inspection Report
Census: 74
Capacity: 120
Deficiencies: 0
Date: Feb 14, 2023
Visit Reason
The visit was an unannounced Case Management visit conducted in response to an Unusual Incident/Injury Report for Resident #1 received on 2023-02-08.
Findings
The Licensing Program Analyst toured the facility, reviewed pertinent records, and did not observe any immediate health or safety concerns. No deficiencies were cited during this visit, but additional visits may be necessary.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jill McDonald | Executive Director | Met with Licensing Program Analyst during the visit and participated in the exit interview. |
| Sabel Martinez | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Denise Powell | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Original Licensing
Census: 82
Capacity: 120
Deficiencies: 0
Date: Jul 5, 2022
Visit Reason
The inspection was a scheduled pre-licensing visit to observe the physical plant for compliance and to conduct a Component III as part of a change of ownership application.
Findings
The facility was found to be compliant with relevant statutes and regulations, including infection control practices, physical plant conditions, and safety measures. The facility is ready to be licensed pending management approval.
Report Facts
Licensed capacity: 120
Current residents: 82
Non-ambulatory residents allowed: 110
Bedridden residents allowed: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carline Callaghan | Executive Director | Met during inspection and exit interview |
| Miguelito Uson | Maintenance Director | Met during inspection |
| Sabel Martinez | Licensing Program Analyst | Conducted the inspection |
| Denise Powell | Licensing Program Manager | Named in report |
Inspection Report
Original Licensing
Census: 82
Capacity: 120
Deficiencies: 0
Date: Jul 5, 2022
Visit Reason
A scheduled pre-licensing inspection was conducted to observe the physical plant for compliance and to conduct a Component III as part of a change of ownership application.
Findings
The facility was found to be in compliance with relevant statutes and regulations, including infection control practices. The physical plant was free from obstructions, resident rooms were properly furnished, bathrooms were sanitary, and safety equipment was operational. The facility was stocked with adequate food supplies and PPE, and cleaning supplies and medications were securely stored.
Report Facts
Non-ambulatory residents allowed: 110
Bedridden residents allowed: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carline Callaghan | Executive Director | Met with Licensing Program Analyst during inspection and exit interview |
| Miguelito Uson | Maintenance Director | Met with Licensing Program Analyst during inspection |
| Sabel Martinez | Licensing Program Analyst | Conducted the pre-licensing inspection |
| Denise Powell | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Original Licensing
Census: 81
Capacity: 120
Deficiencies: 0
Date: Apr 22, 2022
Visit Reason
The visit was conducted as part of the original licensing process for the facility, including verification of applicant and administrator qualifications and understanding of regulatory requirements.
Findings
The licensing process was successfully completed via telephone conference, confirming understanding of Title 22 regulations, facility operation, staff qualifications, program policies, and compliance requirements. No deficiencies or violations were noted in the report.
Report Facts
Capacity: 120
Census: 81
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carline Callaghan | Administrator | Participated in licensing process and telephone conference |
| Julia Kim | Licensing Program Manager | Named in report as Licensing Program Manager |
| Thai Doan | Licensing Program Analyst | Named in report as Licensing Program Analyst |
Inspection Report
Original Licensing
Census: 81
Capacity: 120
Deficiencies: 0
Date: Apr 22, 2022
Visit Reason
The visit was conducted as an original licensing evaluation for the Pacifica Senior Rancho Penasquitos facility to assess compliance with licensing requirements and confirm understanding of Title 22 regulations.
Findings
The applicant and administrator successfully completed Component II of the licensing process via telephone, demonstrating understanding of facility operation, staff qualifications, program policies, and other regulatory requirements. Technical assistance and document review were provided with no deficiencies noted.
Report Facts
Capacity: 120
Census: 81
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Carline Callaghan | Administrator | Participant in Component II licensing process and confirmed understanding of Title 22 |
| Julia Kim | Supervisor | Supervisor overseeing the licensing evaluation |
| Thai Doan | Licensing Evaluator | Conducted the licensing evaluation |
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