Inspection Reports for
Redmond Heights Senior Living

WA, 98052

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18 Reports

2023–2026

Inspection Report — Jun 30, 2026

Enforcement
Date: Jun 30, 2026

Visit Reason
This document is a formal notice of civil fines imposed on Redmond Heights Senior Living following a follow-up visit by the Department of Social and Health Services Residential Care Services on June 30, 2026.

Findings
The facility was cited for uncorrected deficiencies related to staff training and background checks, resulting in civil fines. Specifically, three staff members failed to complete required First Aid training and one staff member lacked a valid background check. These deficiencies were previously cited and remain uncorrected.

Deficiencies (2)
WAC 388-112A-0600 (1) What is continuing education and what topics may be covered in continuing education? WAC 388-112A-0611 (10(a)(iii) Who in an assisted living facility is required to complete continuing education training each year, how many hours of continuing education are required, and when must they be completed? WAC 388-112A-0720 (2)(a) What are the CPR and first-aid training requirements? WAC 388-78A-2474 (2)(d)(e) Training and home care aide certification requirements. The licensee failed to ensure three staff members completed the required training prior to providing care to residents, resulting in three staff members not completing First Aid training.
WAC 388-78A-2466 (1)(a) Background checks—Washington state name and date of birth background check—Valid for two years—National fingerprint background check—Valid indefinitely. The licensee failed to ensure one staff member had a valid Washington State name and date of birth background check completed every two years.
Report Facts
Civil fines total: 800 Staff members without required First Aid training: 3 Staff members without valid background check: 1

Inspection Report — Jun 25, 2026

Follow-Up
Date: Jun 25, 2026

Visit Reason
Unannounced on-site follow-up visit to verify correction of previously cited deficiencies related to staff training, background checks, and compliance with licensing laws and regulations.

Findings
The facility was found not in compliance with multiple licensing laws including staff training requirements, background checks, tuberculosis testing, and diet manual availability. Several deficiencies cited in the prior inspection remain uncorrected as of the follow-up visit.

Deficiencies (2)
WAC 388-112A-0600 Continuing education is annual training designed to promote professional development and increase a long-term care worker's knowledge, expertise, and skills. The facility failed to ensure 3 of 3 staff completed required training prior to providing care, including first aid training with hands-on components.
WAC 388-78A-2466 The facility must ensure all administrators, caregivers, staff, volunteers, and students submit a new DSHS background authorization form every two years. The facility failed to ensure 1 of 3 staff had a valid Washington State name and date of birth background check completed every two years.
Report Facts
Staff with incomplete training: 3 Days without valid background check: 140

Inspection Report — Apr 14, 2026

Life Safety
Date: Apr 14, 2026

Visit Reason
The Office of the State Fire Marshal conducted a scheduled fire safety inspection at the facility.

Findings
All violations noted during previous related inspections have been corrected. The facility is approved with no outstanding deficiencies.

Inspection Report — Jan 7, 2026

Life Safety
Date: Jan 7, 2026

Visit Reason
The inspection was an unannounced fire and life safety re-certification survey conducted by the Office of the State Fire Marshal to determine compliance with applicable codes.

Complaint Details
The inspection was prompted by a complaint (#206937) regarding carbon monoxide and gas powered space heaters. The complaint was investigated and found to be unsubstantiated as no violations were observed.
Findings
The facility was found to be in compliance at the time of inspection with no unapproved space heaters observed. Education was provided on proper approved space heaters, and all portable heaters were compliant with the 2021 International Fire Code.

Inspection Report — May 8, 2025

Follow-Up
Date: May 8, 2025

Visit Reason
The Department completed a follow-up inspection of the Assisted Living Facility to verify correction of previously cited deficiencies related to specialty training and other licensing laws.

Findings
The Department found that previously cited deficiencies related to specialty training for mental illness and dementia were corrected. The follow-up inspection found no deficiencies.

Deficiencies (4)
WAC 388-112A-0400 What is specialty training and who is required to take it? The facility failed to ensure 2 of 3 sampled staff completed specialized training for mental health as required.
WAC 388-78A-2510 Specialized training for dementia. The facility failed to ensure 1 of 3 sampled staff completed specialized training for dementia within 120 days of hire.
WAC 388-78A-24681 Background checks Employment Provisional hire Pending results of national fingerprint background check. The facility failed to ensure 5 of 8 sampled staff completed a national fingerprint background check within 120 days of hire.
WAC 388-112A-0600 What is continuing education and what topics may be covered in continuing education? The facility failed to ensure 2 of 2 sampled staff completed all continuing education training as required.
Report Facts
Sampled residents: 9 Total residents: 68 Sampled staff: 3 Sampled staff: 3 Sampled staff: 8 Sampled staff: 2

Inspection Report — Apr 3, 2025

Complaint Investigation
Date: Apr 3, 2025

Visit Reason
The inspection was conducted as an unannounced on-site complaint investigation regarding medication services at the Assisted Living Facility.

Complaint Details
The complaint investigation (Complaint #172265) concerned medication services. The allegation was substantiated as the facility failed to follow up with pharmacy for receipt of medications, resulting in a resident missing medications for two weeks. A citation was issued.
Findings
The investigation found that the facility failed to provide safe medication service for one resident, resulting in a medication discrepancy where the resident went without medications for two weeks. A citation was issued for medication services under WAC 388-78A-2210.

Deficiencies (1)
WAC 388-78A-2210 Medication services. The facility failed to implement and provide safe medication service for one sampled resident, placing the resident at risk for medication errors and harm.
Report Facts
Total residents: 65 Resident sample size: 2

Employees mentioned
NameTitleContext
Harrison UdoyeCommunity Complaint InvestigatorNamed as the investigator who conducted the complaint investigation
Staff ADirector of NursingInterviewed regarding medication orders and facility follow-up

Inspection Report — Mar 24, 2025

Enforcement
Date: Mar 24, 2025

Visit Reason
This document is a follow-up visit resulting in the imposition of civil fines due to uncorrected deficiencies related to staff training requirements at the assisted living facility.

Findings
The licensee failed to ensure required specialized and continuing education training for staff, placing all 68 residents at risk. These deficiencies were previously cited and remain uncorrected, resulting in civil fines totaling $700.

Deficiencies (3)
WAC 388-112A-0400 (4)(c) What is specialty training and who is required to take it? The licensee failed to ensure two staff completed the specialized training for mental health as required.
WAC 388-112A-0400 (4)(b) What is specialty training and who is required to take it? The licensee failed to ensure one staff received Specialty Training for Dementia within 120 days of hire.
WAC 388-112A-0600 (1) What is continuing education and what topics may be covered in continuing education? The licensee failed to ensure two staff completed all required trainings for continuing education.
Report Facts
Civil fines total: 700 Residents at risk: 68

Inspection Report — Mar 18, 2025

Follow-Up
Date: Mar 18, 2025

Visit Reason
This is a follow-up inspection to verify correction of previously cited deficiencies related to emergency and disaster preparedness and a complaint investigation regarding a resident smoking inside their apartment.

Complaint Details
Complaint number 160355 involved multiple complaints of a resident smoking inside their apartment. The investigation substantiated the failure of the facility to monitor the resident's smoking and to implement the resident's service plan. Several residents reported smoke entering their apartments causing health concerns and safety risks. Staff observed cigarette ashes and smoking paraphernalia in the resident's apartment despite policy prohibiting smoking inside. The facility acknowledged the issue and developed a plan to ensure compliance.
Findings
The follow-up inspection on 03/18/2025 found no deficiencies and confirmed that previously cited deficiencies related to emergency and disaster preparedness were corrected. The complaint investigation found that the facility failed to monitor a resident's smoking and failed to implement the resident's service plan, placing all residents at risk. The facility developed a plan to ensure compliance and smoking was restricted to designated areas.

Deficiencies (1)
WAC 388-78A-2700 Emergency and disaster preparedness. The assisted living facility must maintain the premises free of hazards. Resident 8 smoked inside their apartment contrary to facility policy, placing all 57 residents at risk of fire, smoke inhalation, and compromised health.
Report Facts
Total residents: 57 Resident sample size: 7

Employees mentioned
NameTitleContext
Staff BBMaintenance SupervisorObserved cigarette ashes and lighter in Resident 8's apartment and stated Resident 8 was not allowed to smoke inside
Staff AExecutive DirectorSpoke about cigarette debris in Resident 8's apartment and stated Resident 8 rolled their own cigarettes and was to smoke only in designated area

Inspection Report — Mar 17, 2025

Follow-Up
Date: Mar 17, 2025

Visit Reason
The visit was a follow-up inspection to verify correction of previously cited deficiencies related to failure to submit a change in administrator attestation form within 10 days of the change.

Complaint Details
Complaint number 171499 investigated failure to submit a change in administrator attestation form within 10 days of the change. The allegation was substantiated with citations written.
Findings
The Department found that the facility failed to notify the Department of a change in the assisted living facility administrator within 10 days of hire for 2 of 2 sampled staff, placing all 68 residents at risk. The change of administrator attestation was submitted 46 days late. The facility submitted a plan of correction and attestation to ensure future compliance.

Deficiencies (1)
WAC 388-78A-2570 Notification of change in administrator. The licensee must notify the department in writing within ten calendar days of the effective date of a change in the assisted living facility administrator. The notice must include the full name of the new administrator and the effective date of the change. The facility failed to notify the Department within 10 days for 2 of 2 sampled staff, placing residents at risk.
Report Facts
Total residents: 68 Days late for attestation submission: 46

Inspection Report — Mar 4, 2025

Life Safety
Date: Mar 4, 2025

Visit Reason
The Office of the State Fire Marshal conducted a scheduled fire safety inspection at the facility.

Findings
All violations noted during previous related inspections have been corrected. The current inspection found no open deficiencies and the facility was approved.

Inspection Report — Jan 8, 2025

Life Safety
Date: Jan 8, 2025

Visit Reason
The Office of the State Fire Marshal conducted a scheduled fire safety inspection at the facility to verify compliance with fire protection and life safety codes.

Findings
The inspection identified multiple deficiencies related to fire drills, cleaning, equipment maintenance, and fire door inspections. Some deficiencies were corrected on site, but the overall approval status was Disapproved, indicating outstanding issues remain.

Deficiencies (12)
IFC 405.2 (2018) Drills shall be held at unexpected times and under varying conditions to simulate unusual fire conditions. Facility failed to provide documentation for twelve planned and unannounced fire drills in the previous 12 months and had scheduling issues with fire drills.
IFC 405.8 (2021) Emergency evacuation drills shall be initiated by activating the fire alarm system. Facility failed to provide documentation that drills between 6:00 am to 9:00 pm used the fire alarm during all emergency drills.
IFC 603.1.1 (2021) Electrical equipment, wiring, devices and appliances shall be tested and maintained. IT room had two broken receptacles at time of inspection.
IFC 606.3.3 (2021) Hoods, grease-removal devices, fans, ducts and other appurtenances shall be cleaned at required intervals. Hood cleaning was past due and exhaust fan blade was not accessible; heavy build-up was observed on hood area and filters.
IFC 610.1.2 (2021) Clothes dryer exhaust systems shall be maintained to prevent lint accumulation. Heavy lint build-up was found on upper back of dryers.
IFC 701.6 (2021) Owner shall maintain an inventory of required fire-resistance-rated construction and inspections. Only a portion of the building showed being inspected and paperwork was incomplete.
IFC 703.1 (2021) Materials and firestop systems shall be maintained to resist passage of smoke. Penetration found in ceiling of Memory Care Spa room.
IFC 903.5 (2021) Sprinkler systems shall be tested and maintained. Annual forward flow test paperwork was missing; kitchen hood suppression system and sprinkler heads need vendor correction; loaded heads found in laundry room; escutcheon missing in kitchen above serving area.
IFC 904.5.2 (2021) Fixed temperature-sensing elements shall be maintained. Vendor must perform heat test to verify correct link temperatures; paperwork showed 3 links at 450 degrees.
IFC 906.9.1 (2021) Portable fire extinguishers shall be installed properly. Laundry room fire extinguisher was installed above 5 feet.
IFC 1203.4 (2021) Emergency and standby power systems shall be maintained. Fuel test report and annual report showing battery due to age were missing.
NFPA 80 Fire Door Inspection and Testing Inspection and testing shall be performed not less than annually. Only a portion of the building was inspected; fire door by room 230 did not latch; other door hardware and signage requirements were not fully documented.
Report Facts
Number of missing fire drills: 12 Next inspection scheduled on or after: Feb 10, 2025

Inspection Report — Dec 20, 2024

Complaint Investigation
Date: Dec 20, 2024

Visit Reason
The inspection was conducted as a complaint investigation based on allegations of resident to resident verbal abuse and the facility's failure to recognize and stop the abuse.

Complaint Details
The complaint involved resident to resident verbal abuse. The facility failed to recognize and stop the verbal abuse, violating resident rights. The investigation included observations, interviews, and record reviews. The facility's abuse and neglect policy was reviewed and found to define verbal abuse appropriately, but the facility failed to enforce it. Resident 18 was subjected to harassment by other residents, and staff acknowledged the behavior but did not effectively intervene. The complaint was substantiated with citations written.
Findings
The investigation found that the facility failed to follow its own policies and did not protect the resident's rights to be free from harassment and intimidation. The facility neglected the emotional and psychological needs of the resident subjected to verbal abuse. Citations were written for these deficiencies.

Deficiencies (1)
RCW 70.129.140 Quality of life -- Rights. The facility must promote care for residents in a manner and environment that maintains or enhances each resident's dignity and respect. WAC 388-78A-2660 Resident rights. The assisted living facility must comply with long-term care resident rights and promote and protect residents' exercise of all rights granted under chapter 70.129 RCW. The facility failed to protect one sampled resident from verbal abuse and neglected their dignity and right to be respected, causing emotional and psychological harm.
Report Facts
Total residents: 57 Resident sample size: 8

Inspection Report — Aug 13, 2024

Complaint Investigation
Date: Aug 13, 2024

Visit Reason
The inspection was conducted as a complaint investigation regarding a disruption in food services at the Assisted Living Facility.

Complaint Details
Complaint number 136786 involved a food service disruption. The investigation found the facility failed to notify the department of the disruption but corrected the plumbing issue promptly. The allegation was substantiated with citations written.
Findings
The facility experienced a three-day food service disruption due to a plumbing issue with the dishwasher. The facility failed to notify Residential Care Services of the disruption but took immediate corrective action and no resident meals were missed.

Deficiencies (1)
WAC 388-78A-2650 Reporting fires and incidents. The assisted living facility failed to notify the department of the temporary disruption in food services related to a plumbing issue affecting all 64 residents.
Report Facts
Total residents: 64 Resident sample size: 3

Employees mentioned
NameTitleContext
Harrison UdoyeCommunity Complaint InvestigatorConducted the complaint investigation and provided consultation

Inspection Report — Nov 28, 2023

Follow-Up
Date: Nov 28, 2023

Visit Reason
The Department completed a follow-up inspection of the Assisted Living Facility to verify correction of previously cited deficiencies.

Findings
The follow-up inspection on 11/28/2023 found no deficiencies and confirmed that all previously cited deficiencies were corrected.

Inspection Report — Nov 21, 2023

Life Safety
Date: Nov 21, 2023

Visit Reason
The Office of the State Fire Marshal conducted a scheduled fire safety inspection at the facility on 11/21/2023.

Findings
All violations noted during previous related inspections have been corrected. The facility was approved at this inspection.

Inspection Report — Aug 30, 2023

Enforcement
Date: Aug 30, 2023

Visit Reason
This document is a follow-up visit resulting in the imposition of civil fines due to uncorrected deficiencies previously cited on June 15, 2023, at Redmond Heights Senior Living assisted living facility.

Findings
The report details multiple uncorrected deficiencies related to food and nutrition services, maintenance and housekeeping, required assisted living services, communication systems, and activities. These deficiencies placed residents at risk and resulted in civil fines totaling $1,400. All cited deficiencies remain uncorrected as of the inspection date.

Deficiencies (5)
WAC 388-78A-2300 (1)(c)(vi)(2)(a)(i)(ii) Food and nutrition services. The licensee failed to ensure menu items were not repeated within a three-week timeframe and failed to maintain a licensed dietician approved dietary manual. These failures placed residents at risk of receiving food services without meeting current nutritional standards.
WAC 388-78A-3090 (1)(a)(b)(c) Maintenance and housekeeping. The licensee failed to provide a safe and well-maintained environment, placing all residents at risk of injury and diminished quality of life.
WAC 388-78A-2170 (1) Required assisted living services. The licensee failed to ensure four residents' side bed rails were free of entrapment hazards, placing them at risk of harm or death from unsafe medical equipment.
WAC 388-78A-2930 (1)(a)(i)(ii)(iii) Communication system. The licensee failed to provide memory care residents with means to summon on-duty staff assistance, placing eight residents at risk of unmet care needs.
WAC 388-78A-2180 (1)(a)(b)(2) Activities. The licensee failed to provide group activities for eight residents, placing residents at risk for decreased quality of life.
Report Facts
Civil fines total: 1400 Residents at risk: 4 Residents at risk: 8

Inspection Report — Feb 14, 2023

Life Safety
Date: Feb 14, 2023

Visit Reason
The Office of the State Fire Marshal conducted a fire and life safety inspection at the facility on 02/14/2023 to verify compliance with applicable codes and to confirm correction of previous violations.

Findings
All violations noted during previous related inspections have been corrected, resulting in an Approved status for this inspection.

Inspection Report — Jan 12, 2023

Annual Inspection
Date: Jan 12, 2023

Visit Reason
The inspection was conducted as an annual inspection and also in response to a complaint regarding a fire in the dryer at the facility.

Complaint Details
Complaint #65754 regarding a fire in the dryer. The complaint was investigated during the annual inspection and found to be substantiated by the presence of the fire, but no violations were cited.
Findings
The fire in the dryer was contained but could not be extinguished by staff due to smoke and fumes; the fire department responded and extinguished the fire. The facility performed a fire watch every 15 minutes until the sprinkler system was reset. No violations were observed during the inspection.

Report Facts
Complaint number: 65754 Evacuated residents: 0 Injuries: 0 Fire watch interval (minutes): 15

Employees mentioned
NameTitleContext
Cozetta ChristianDeputy State Fire MarshalConducted the inspection and investigation of the fire complaint
Paul WaddingtonInterim Community DirectorProvided information about the fire and facility response

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