Assisted Living Home

Regal Heights Healthcare and Rehabilitation Center

Assisted Living Home

Regal Heights Healthcare and Rehabilitation Center

6525 Lancaster Pike, Hockessin, DE 19707 View map
Overview of Regal Heights Healthcare and Rehabilitation Center

Regal Heights Healthcare and Rehabilitation Center is Hockessin’s premier subacute and skilled nursing facility that aims to change the meaning of recovery for seniors. The CCRC understands that aging can be daunting, much more so with a disability or condition. The exceptional level of care delivered by their patient-friendly staff is an approach to offering the best care possible for their residents. Regal Heights is where residents feel comfortable and secure in a nurturing environment.

Specializing in short-term rehabilitation and long-term nursing care, The community provides essential service that includes 24-hour nursing care, stimulating activities, engaging social activities and programs; therapy services that include speech, occupational, and physical, orthopedic care, wound care, and memory care training that include specialized programs designed to fit the individual’s unique needs.

(302) 998-0181

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
2/5
Delaware average: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Delaware average: 2.7/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Delaware average: 4.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
Delaware average: 4.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 13m per day

This home provides 11% less nursing time per resident than the Delaware average.

Delaware average: 4h 43m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 172

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Delaware average
Occupancy rate 91.9%
Residents per day (avg) 165
Occupancy rate
91.9%
Residents per day (avg)
165

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

31% of new residents, usually for short-term rehab.

Typical stay 27 days

Private pay

47% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

21% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$23.9M
Profit
$2.4M
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$23,867,698.00
Profit
$2,361,523.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.3M
34.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.2M
Total costs $21.5M
Bed community size
172-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 1 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
92%
In line with Delaware average
Occupied beds
158 / 172
Average residents 86 per day

License details

Facility type
Nursing Home
Status Active
Issuance January 9, 2025
Expiration August 31, 2026

Additional licensing details

License number: 1079

Ownership & operating entity

Regal Heights Healthcare and Rehabilitation Center is administrated by Sara Jane Thompson.

Safety & Compliance

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: BethAnn Troy
Director of Nursing email: [email protected]
Administrator email: [email protected]

Care Services

Doctor on Staff
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Subacute Care
Skilled Nursing
Wound Care
Memory Care

Amenities & Lifestyle

Fine Dining
Daily Snacks
Private & Semi-Private Rooms
Flat-Screen TV’s
WiFi
Rotunda
Outdoor Patio
Magnificent Gardens
Personal Housekeeping & Laundry
Beautician & Barber Services
Stimulating Recreational Activities
Religious Services

Programs & Activities

Specific Programs
Subacute Care & Rehab, Wound Care, Skilled Nursing, Respite Care, Memory Care

Dining & Nutrition

Food Description
Restaurant-style dining with daily snacks.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-storey

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Regal Heights Healthcare and Rehabilitation Center

Nursing Home Assisted Living Hospice Care
Contact Regal Heights Healthcare and Rehabilitation Center

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

6 visits/inspections

Latest inspection

Date:July 24, 2025
Type:Follow Up

77 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Regal Heights Healthcare and Rehabilitation Center

The most recent inspection on July 24, 2025, found the facility in substantial compliance with no deficiencies identified. Earlier inspections showed multiple deficiencies related primarily to resident care, including medication administration, abuse prevention, infection control, and documentation, as well as facility environment and safety concerns. Complaint investigations substantiated issues such as verbal abuse, failure to report abuse timely, inadequate supervision, and care planning deficiencies. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s inspection history shows improvement, with the latest follow-up survey indicating resolution of prior cited issues.

Health Inspection History

Inspections
Total health inspections 4

Delaware average 4.4


Last Health inspection on May 2025

Total health citations 67
Citations per inspection
16.75

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

35 of 67 citations resulted from standard inspections; 23 of 67 resulted from complaint investigations; and 9 of 67 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
11% worse than Delaware average

Delaware average: 0.9


Serious Health citations More info 3
150% worse than Delaware average

Delaware average: 1.2

1 critical citation More info Delaware average: 0.9

3 serious citations More info Delaware average: 1.2

59 moderate citations More info Delaware average: 35.7

4 minor citations More info Delaware average: 1
Citations history (last 3 years)
Abuse/Neglect moderate citation May 23, 2025
Corrected

Abuse/Neglect serious citation May 23, 2025
Corrected

Abuse/Neglect moderate citation May 23, 2025
Corrected

Administration moderate citation May 23, 2025
Corrected

Compare Assisted Living around Hockessin

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Regal Heights Healthcare and Rehabilitation Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Hockessin
172
Yes
-
1
Private Rooms / Semi-Private Rooms
Brookdale Hockessin
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Hockessin
66
Yes
A+
17
Studio
The Pointe at South Harmony Lodge and Place
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Newark
52
Yes
-
67
Studio
Cokesbury Village
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

Hockessin
49
Yes
A+
12
1 Bed / 2 Bed

Places of interest near Regal Heights Healthcare and Rehabilitation Center

Address 2.8 miles from city center — 3.03 miles to nearest hospital (VA Medical Center- Wilmington)

Address 6525 Lancaster Pike, Hockessin, DE 19707

Calculate Travel Distance to Regal Heights Healthcare and Rehabilitation Center

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

226
Total Staff
208
Employees
18
Contractors
66,534
Total Hours (Quarter)
90
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse188 Yes
Licensed Practical Nurse588.6 Yes
Certified Nursing Assistant1068.3 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
183 staff
8.4hs shift avg
Physicians & Practitioners
10 staff
7.7hs shift avg
Therapy Services
18 staff
7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
4 staff
7hs shift avg
Dietary Services
8 staff
7.6hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
5.6%
of total hours from contractors
3,727 contractor hours this quarter
Licensed Practical Nurse: 5 Certified Nursing Assistant: 11 Registered Nurse: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant951110632,59891100%8.3
Licensed Practical Nurse5355818,80191100%8.6
Registered Nurse162182,62691100%8
Clinical Nurse Specialist9092,2038492%7.6
Other Dietary Services Staff6062,04191100%7.5
Respiratory Therapist4041,5247886%7.5
Speech Language Pathologist6061,1748695%6.7
Dietitian2029476673%7.7
Mental Health Service Worker2029366673%8
Physical Therapy Assistant4049047077%7.2
Respiratory Therapy Technician4048688290%6.4
Qualified Social Worker4045156673%7
Nurse Practitioner1014966268%8
RN Director of Nursing1014605864%7.9
Administrator1014405560%8

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
167 residents
Residents by payment source
Private pay or other
167 residents (100%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.9
14% worse than Delaware average

Delaware average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.6
8% worse than Delaware average

Delaware average: 19.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 18.9%
22% worse than Delaware average

Delaware average: 15.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 19.4%
In line with Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 23.4%
6% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.4%
47% worse than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.3%
18% worse than Delaware average

Delaware average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.5%
15% worse than Delaware average

Delaware average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.6%
15% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.2%
96% better than Delaware average

Delaware average: 6.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 12.8%
16% worse than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 89.3%
6% worse than Delaware average

Delaware average: 95.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 94.8%
In line with Delaware average

Delaware average: 97.4%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 29.2%
64% worse than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 40.0%
52% worse than Delaware average

Delaware average: 83.1%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $140K
43% higher than Delaware average

Delaware average: $98K

Number of fines 4
114% more fines than Delaware average

Delaware average: 1.9

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Delaware average

Delaware average: 0.2

Fines amount comparison
Fines amount comparison
This facility $140K
Delaware average $98K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 23, 2025
$18K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Feb 10, 2025
$12K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. May 1, 2024
$17K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 8, 2023
$93K

Last updated: Jan 2026

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Financial Aid for Delaware Seniors

Get financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.