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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Regal Heights Healthcare and Rehabilitation Center is Hockessin’s premier subacute and skilled nursing facility that aims to change the meaning of recovery for seniors. The CCRC understands that aging can be daunting, much more so with a disability or condition. The exceptional level of care delivered by their patient-friendly staff is an approach to offering the best care possible for their residents. Regal Heights is where residents feel comfortable and secure in a nurturing environment.
Specializing in short-term rehabilitation and long-term nursing care, The community provides essential service that includes 24-hour nursing care, stimulating activities, engaging social activities and programs; therapy services that include speech, occupational, and physical, orthopedic care, wound care, and memory care training that include specialized programs designed to fit the individual’s unique needs.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 19th out of 35 homes in Delaware.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
31% of new residents, usually for short-term rehab.
47% of new residents, often for short stays.
21% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #4 / 30Payroll — state benchmarkedThis home is ranked 4th out of 30 homes in Delaware.Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Delaware average: 80.7%Regal Heights Healthcare and Rehabilitation Center is administrated by Sara Jane Thompson.
Key information about the people who lead and staff this community.
Pets Allowed
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-storey
Transportation Services
Fitness and Recreation
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 77 | 64 | This facility has 20% more total deficiencies than a typical Delaware nursing home (77 vs. DE avg 64).↑ 20% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 19.3 | 16 | This facility has 21% more deficiencies per year than a typical Delaware nursing home (19.3 vs. DE avg 16).↑ 21% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 24, 2025, found the facility in substantial compliance with no deficiencies identified. Earlier inspections showed multiple deficiencies related primarily to resident care, including medication administration, abuse prevention, infection control, and documentation, as well as facility environment and safety concerns. Complaint investigations substantiated issues such as verbal abuse, failure to report abuse timely, inadequate supervision, and care planning deficiencies. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s inspection history shows improvement, with the latest follow-up survey indicating resolution of prior cited issues.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsDelaware average 4.4
Last Health inspection on May 2025
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 67 citations resulted from standard inspections; 23 of 67 resulted from complaint investigations; and 9 of 67 came from combined inspections (standard and complaint).
11% worse than Delaware averageDelaware average: 0.9
3
150% worse than Delaware averageDelaware average: 1.2
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 23, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 23, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 23, 2025
Corrected
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 23, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Regal Heights Healthcare and Rehabilitation Center is located in Hockessin, Delaware.
Here are the financial assistance programs available to residents in Delaware.
2.8 miles from city center
Estimated distance in miles from Hockessin's city center to Regal Heights Healthcare and Rehabilitation Center's address, calculated via Google Maps.
— 3.03 miles to nearest hospital (VA Medical Center- Wilmington)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
16% worse than Delaware averageDelaware average ratio: 1.61:1
7% better than Delaware averageDelaware average: 7.6 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Total hours from contractors
3,727 contractor hours this quarter
| Certified Nursing Assistant | 95 | 11 | 106 | 32,598 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 53 | 5 | 58 | 18,801 | 91 | 100% | 8.6 |
| Registered Nurse | 16 | 2 | 18 | 2,626 | 91 | 100% | 8 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 2,203 | 84 | 92% | 7.6 |
| Other Dietary Services Staff | 6 | 0 | 6 | 2,041 | 91 | 100% | 7.5 |
| Respiratory Therapist | 4 | 0 | 4 | 1,524 | 78 | 86% | 7.5 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,174 | 86 | 95% | 6.7 |
| Dietitian | 2 | 0 | 2 | 947 | 66 | 73% | 7.7 |
| Mental Health Service Worker | 2 | 0 | 2 | 936 | 66 | 73% | 8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 904 | 70 | 77% | 7.2 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 868 | 82 | 90% | 6.4 |
| Qualified Social Worker | 4 | 0 | 4 | 515 | 66 | 73% | 7 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 460 | 58 | 64% | 7.9 |
| Administrator | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
167Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
14% worse than Delaware averageDelaware average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.6
8% worse than Delaware averageDelaware average: 19.0
Percent of long-stay residents whose need for help with daily activities has increased
18.9%
22% worse than Delaware averageDelaware average: 15.4%
Percent of long-stay residents whose ability to move independently worsened
19.4%
In line with Delaware averageDelaware average: 19.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.4%
6% worse than Delaware averageDelaware average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.4%
47% worse than Delaware averageDelaware average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
5.3%
18% worse than Delaware averageDelaware average: 4.4%
Percent of long-stay residents with a urinary tract infection
2.5%
15% worse than Delaware averageDelaware average: 2.1%
Percent of long-stay residents who lose too much weight
6.6%
15% worse than Delaware averageDelaware average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.2%
96% better than Delaware averageDelaware average: 6.0%
Percent of long-stay residents who received an antipsychotic medication
12.8%
16% worse than Delaware averageDelaware average: 11.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
6% worse than Delaware averageDelaware average: 95.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.8%
In line with Delaware averageDelaware average: 97.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
29.2%
64% worse than Delaware averageDelaware average: 82.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Delaware averageDelaware average: 0.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
40.0%
52% worse than Delaware averageDelaware average: 83.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
43% higher than Delaware averageDelaware average: $98K
114% more fines than Delaware averageDelaware average: 1.9
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
4 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 23, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 1, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 8, 2023Last updated: Jan 2026
Historical financial and operational data for Regal Heights Healthcare and Rehabilitation Center based on CMS SNF Cost Reports.
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BethAnn Troy is the Director of Nursing at Regal Heights Healthcare and Rehabilitation Center.
Regal Heights Healthcare and Rehabilitation Center has a walk score of 1. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to DE state health department records, Regal Heights Healthcare and Rehabilitation Center's license number is 1079.
According to DE state health department records, Regal Heights Healthcare and Rehabilitation Center's license expires on August 31, 2026.
Regal Heights Healthcare and Rehabilitation Center's occupancy is 92%.
Sara Jane Thompson is the administrator of Regal Heights Healthcare and Rehabilitation Center.
Regal Heights Healthcare and Rehabilitation Center has 172 beds.
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