Inspection Reports for Ridge at the Stratford
1739 West Myrtle Ave, Phoenix, AZ 85021, United States, AZ, 85021
Back to Facility ProfileInspection Report Summary
The most recent inspection on December 12, 2025, included deficiencies that resulted in a $1,000 fine, which has been paid in full. Earlier inspections showed a pattern of repeated deficiencies primarily related to updating resident service plans and caregiver documentation, with multiple enforcement actions and fines imposed over time. Complaint investigations occasionally found issues with service plans, assistance with activities of daily living, medication administration, and abuse reporting, while most complaints were unsubstantiated. Enforcement actions included fines ranging from $250 to $2,500, but no license suspensions or immediate jeopardy findings were listed in the available reports. The facility’s record shows ongoing challenges with documentation and service plan compliance, with no clear trend of sustained improvement.
Deficiencies (last 3 years)
Deficiencies (over 3 years)
16.7 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
351% worse than Arizona average
Arizona average: 3.7 deficiencies/yearDeficiencies per year
20
15
10
5
0
Enforcement Action
Enforcement
Fines: 1
Total: $1,000.00
Date: Dec 12, 2025
Summary
The facility was fined $1,000.00 which has been paid in full as part of the enforcement resolution.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $1,000.00 | Fine related to enforcement action | Paid |
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Date: Nov 21, 2025
Summary
A fine of $250.00 was imposed and has been paid in full.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Enforcement action fine | Paid |
Enforcement Action
Enforcement
Fines: 2
Total: $1,000.00
Date: Jun 9, 2025
Summary
The enforcement resulted in two uncorrected and repeated deficiencies related to service plan updates and caregiver documentation, leading to civil fines totaling $1,000.
Fines & Penalties (2)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Failure to ensure that two residents' service plans were updated at least once every three months. | — |
| $500.00 | Failure to ensure that a caregiver documented the services provided in one resident's medical record. | — |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 3
Date: Jun 9, 2025
Visit Reason
On-site complaint investigation found 3 deficiencies related to service plans and directed care services.
Complaint Details
Complaint 00132842
Findings
On-site complaint investigation found 3 deficiencies related to service plans and directed care services.
Deficiencies (3)
R9-10-808.A.4.b.i-iii — Service Plans
R9-10-808.C.1.a-g — Service Plans
R9-10-815.C.7 — Directed Care Services
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 0
Date: May 30, 2025
Visit Reason
Complaint investigation with no deficiencies found for multiple complaints.
Complaint Details
Complaints 00131927, 00130975, 00130834, 00105170, 00104039
Findings
Complaint investigation with no deficiencies found for multiple complaints.
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Date: May 20, 2025
Summary
The enforcement resulted in a civil fine due to the uncorrected deficiency found during the complaint investigation conducted on July 29, 2024.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Failure to update one resident's service plan at least once every three months. | Pending |
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Date: Feb 4, 2025
Summary
The enforcement resulted in a fine of $250.00 which has been paid in full.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Enforcement action fine | Paid |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 1
Date: Aug 22, 2024
Visit Reason
Complaint investigation found 1 deficiency related to medication administration.
Complaint Details
Complaints AZ00214361 and AZ00214610
Findings
Complaint investigation found 1 deficiency related to medication administration.
Deficiencies (1)
B. Medication Administration
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Date: Jul 2, 2024
Summary
The enforcement resulted in a $250 fine which has been paid in full.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Fine associated with enforcement action #00110971 | Paid |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 0
Date: Jun 27, 2024
Visit Reason
Complaint investigation with no deficiencies cited.
Complaint Details
Complaint AZ00203140
Findings
Complaint investigation with no deficiencies cited.
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 0
Date: Jun 17, 2024
Visit Reason
Complaint investigation with no deficiencies cited.
Complaint Details
Complaint AZ00211872
Findings
Complaint investigation with no deficiencies cited.
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 0
Date: May 29, 2024
Visit Reason
Complaint investigation with no deficiencies cited.
Complaint Details
Complaint AZ00210872
Findings
Complaint investigation with no deficiencies cited.
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 1
Date: May 16, 2024
Visit Reason
Complaint investigation found 1 deficiency related to assistance with activities of daily living.
Complaint Details
Complaints AZ00209654, AZ00210017, AZ00210075, AZ00210293
Findings
Complaint investigation found 1 deficiency related to assistance with activities of daily living.
Deficiencies (1)
C. Assistance with Activities of Daily Living
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 2
Date: Apr 18, 2024
Visit Reason
Complaint investigation found 2 deficiencies related to service plans and assistance with activities of daily living.
Complaint Details
Complaints AZ00208737 and AZ00208573
Findings
Complaint investigation found 2 deficiencies related to service plans and assistance with activities of daily living.
Deficiencies (2)
A. Service Plan Content
C. Assistance with Activities of Daily Living
Enforcement Action
Enforcement
Fines: 1
Total: $1,500.00
Date: Apr 5, 2024
Summary
The facility was found to have repeated deficiencies including failure to ensure proper abuse investigation, incomplete resident service plans, lack of required signatures, and inadequate documentation of emergency incidents, resulting in a total civil fine.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $1,500.00 | Civil fines for multiple violations including abuse investigation failures, incomplete service plans, and inadequate documentation. | — |
Enforcement Action
Enforcement
Fines: 2
Total: $500.00
Date: Mar 27, 2024
Summary
The enforcement outcome identified repeat deficiencies from a prior complaint investigation, resulting in a civil fine agreement for the facility to address the documentation and signature issues.
Fines & Penalties (2)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Two residents' service plans were not signed and dated by a nurse or medical practitioner. | — |
| $250.00 | The manager failed to ensure that services provided to two residents were documented in the residents' medical records. | — |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 6
Date: Mar 27, 2024
Visit Reason
Complaint investigation found 7 deficiencies including abuse reporting, service plans, caregiver assistance, medication administration, and documentation.
Complaint Details
Complaints AZ00207503, AZ00207498, AZ00207627, AZ00207632, AZ00207709, AZ00207847, AZ00208192
Findings
Complaint investigation found 7 deficiencies including abuse reporting, service plans, caregiver assistance, medication administration, and documentation.
Deficiencies (6)
J. Abuse Reporting
A. Service Plan Content
C. Assistance with Activities of Daily Living
F. Service Plan Skin Maintenance
F. Service Plan Incontinence Care
B. Medication Administration
Enforcement Action
Enforcement
Fines: 1
Total: $1,500.00
Date: Mar 19, 2024
Summary
The facility was fined $1,500.00 which has been paid in full as of 2024-04-25.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $1,500.00 | Fine related to enforcement action | Paid |
Enforcement Action
Enforcement
Fines: 1
Total: $500.00
Date: Mar 19, 2024
Summary
The facility was fined $500.00, which has been paid in full as of 2024-04-05.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Fine associated with enforcement action #00111548 | Paid |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 2
Date: Feb 16, 2024
Visit Reason
Complaint investigation found 2 deficiencies related to service plans and caregiver documentation.
Complaint Details
Complaint AZ00206474
Findings
Complaint investigation found 2 deficiencies related to service plans and caregiver documentation.
Deficiencies (2)
A. Service Plan Content
C. Caregiver Documentation
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 14
Date: Feb 12, 2024
Visit Reason
Compliance and complaint inspection found 16 deficiencies including posting inspection reports, abuse reporting, service plans, resident acceptance, medication policies, resident rights, and safety.
Complaint Details
Complaints AZ00202045, AZ00202698, AZ00202896, AZ00203486, AZ00203656, AZ00203807, AZ00204028, AZ00204124, AZ00205178, AZ00206174
Findings
Compliance and complaint inspection found 16 deficiencies including posting inspection reports, abuse reporting, service plans, resident acceptance, medication policies, resident rights, and safety.
Deficiencies (14)
D. Posting Inspection Reports
J. Abuse Reporting
A. Governing Authority Compliance
B. Resident Acceptance and Retention
E. Residency Agreement
A. Service Plan Content
C. Caregiver Documentation
B. Resident Rights
B. Medication Policies
A. Water Availability
D. Emergency Care
A. Poisonous Materials Storage
D. Resident Privacy
R9-10-120. Opioid Prescribing and Treatment
Enforcement Action
Enforcement
Fines: 1
Total: $2,500.00
Date: Oct 24, 2023
Summary
The facility was fined $2,500.00 which has been paid in full as part of the enforcement resolution.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $2,500.00 | Fine related to enforcement action against the facility | Paid |
Enforcement Action
Enforcement
Fines: 1
Total: $2,500.00
Date: Sep 19, 2023
Summary
The facility was found non-compliant with several regulations including exploitation reporting, caregiver certification and training documentation, water accessibility, and first aid provision, resulting in multiple fines and a repeat citation.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $2,500.00 | Civil fines for violations including failure to ensure compliance for all staff, failure to report suspected exploitation, invalid caregiver certification, failure to verify caregiver skills and knowledge, water accessibility issues, and failure to provide first aid to uninjured residents. | — |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 18
Date: Sep 19, 2023
Visit Reason
Complaint investigation found 20 deficiencies including fall prevention, caregiver training, abuse reporting, documentation, medication administration, resident safety, and service plans.
Complaint Details
Complaints AZ00200787, AZ00200505, AZ00200227, AZ00200129, AZ00199539, AZ00198904, AZ00198341, AZ00196177, AZ00195863, AZ00195126, AZ00193544
Findings
Complaint investigation found 20 deficiencies including fall prevention, caregiver training, abuse reporting, documentation, medication administration, resident safety, and service plans.
Deficiencies (18)
36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls
A. Governing Authority Compliance
J. Abuse Reporting
A. Caregiver Training and Documentation
A. Documentation Retention
A. Orientation for Caregivers
C. Personnel Records
A. Service Plan Content
B. Resident Rights
B. Resident Property Protection
C. Directed Care Service Plans
B. Medication Policies
B. Medication Administration
A. Water Availability
D. Emergency Care
A. Poisonous Materials Storage
D. Resident Privacy
R9-10-120. Opioid Prescribing and Treatment
Enforcement Action
Enforcement
Fines: 1
Total: $500.00
Date: May 24, 2023
Summary
The facility was found non-compliant for failing to ensure an employee had a valid fingerprint clearance card, resulting in a civil fine.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Failure to ensure one employee had a current, valid fingerprint clearance card. | Pending |
Enforcement Action
Enforcement
Fines: 1
Total: $500.00
Date: Apr 25, 2023
Summary
A fine of $500.00 was imposed and has been paid in full.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Fine imposed as part of enforcement action | Paid |
Inspection Report
Complaint Investigation
Capacity: 170
Deficiencies: 3
Date: Mar 16, 2023
Visit Reason
Compliance inspection found 3 deficiencies related to fall prevention training, governing authority compliance, and service plan assistance.
Complaint Details
Complaint #AZ00192123
Findings
Compliance inspection found 3 deficiencies related to fall prevention training, governing authority compliance, and service plan assistance.
Deficiencies (3)
36-420.01. Fall prevention and fall recovery training
A. Governing Authority Compliance
C. Assistance with Activities of Daily Living
Inspection Report
Original Licensing
Capacity: 170
Deficiencies: 0
Date: Feb 3, 2023
Visit Reason
Off-site initial compliance inspection for change of ownership with no deficiencies found.
Findings
Off-site initial compliance inspection for change of ownership with no deficiencies found.
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