San Pedro Manor

San Pedro Manor is a Nursing Home in Texas

San Pedro Manor is a Nursing Home in Texas

San Pedro Manor

515 W Ashby Pl, San Antonio, TX 78212 View Map

San Pedro Manor is a Nursing Home in Texas

San Pedro Manor is a Nursing Home in Texas

icon
Care Cost Calculator: See Prices in Your Area Care Cost Calculator: See Prices in Your Area icon
Overview of San Pedro Manor

San Pedro Manor is a distinguished community situated in the charming neighborhood of West Ashley Pl, San Antonio, TX, providing in-house therapy and skilled nursing. With its dedication to improving residents’ welfare, the community utilizes a holistic approach to care tailored to their unique needs. Keep peace of mind with a compassionate and specially trained team helping with your day-to-day activities 24/7.

Enjoy fun activities and engaging programs, aiming to keep residents active and socially connected. Physical, occupational, and speech therapy, alongside wound care, memory care, and pulmonary programs are provided to meet residents’ healthcare needs. Receive the utmost care and support you deserve with the community’s top-notch care and specially designed amenities.

(800) 252-2412

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.63/day
Overall rating Info Based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Based on deficiencies found during state health inspections.
2/5
Staffing Info Based on nurse staffing hours per resident per day.
1/5
Quality Measures Info Based on clinical outcomes for residents.
4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 150

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Texas average
Occupancy rate 53.2%
Residents per day (avg) 94
Occupancy rate
53.2%
Residents per day (avg)
94

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 1 years

Private pay

21% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

42% of new residents, often for long-term daily care.

Typical stay 22 days

Finances and operations

Governmental home
County
Home revenue
$10.3M
Surplus of revenue
$300.7K
Governmental home County
Home revenue
$10,259,790.00
Surplus of revenue
$300,725.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.5M
43.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.4M
Total costs $7.9M
Bed community size
150-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
34 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 79 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Services

MEDICARE/MEDICAID

About this community

Facility Type
Nursing
License Date
January 4, 2023
License Expiration
January 4, 2026

Additional licensing details

License number: 147967
Year opened: 2/18/1991
County: BEXAR

Ownership & operating entity

San Pedro Manor is administrated by PRINCESS HERNANDEZ.

Management company: WEST ASHBY HEALTHCARE, INC
Owner: UVALDE COUNTY HOSPITAL AUTHORITY
Ownership type: HOSPITAL DISTRICT/AUTHORITY

Type Of Units

Medicare
44 units
Medicaid and Medicare
106 units
Total beds
150 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Raul Espinoza, Director
Administrator email: [email protected]

What does this home offer?

Check icon

Housing Options: Private / Semi-Private Rooms

Check icon

Building Type: 3-story

Check icon

Dining Services

Check icon

Housekeeping Services

Check icon

Transportation Services

Check icon

Recreational Activities

Check icon

Exercise Programs

Types of Care at San Pedro Manor

Nursing Home
Contact San Pedro Manor

Comparison Chart

The information below is reported by the Texas Health and Human Services Commission.
Compare Nursing Homes around Bexar County
Mystic Park Nursing and Rehabilitation Center
SNF

Nursing Homes 24/7 care needed

San Antonio
119
No
A+
59
FOX SPARROW HEALTHCARE, INC.
86.1%
$7,068,842.00
$2,555,107.00
36.1%
107.30
2/5
3.5002
3/5
3/5
1/5
1
Private / Semi-Private Rooms
Buena Vida Nursing and Rehab Center San Antonio
HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

San Antonio
222
No
A+
26
WEST WHARTON COUNTY HOSPITAL DISTRICT
28.2%
$4,349,322.00
$2,509,825.00
57.7%
65.80
2/5
3.4827
3/5
1/5
4/5
1
Private / Semi-Private Rooms
Westover Hills Rehabilitation and Healthcare Center
SNF

Nursing Homes 24/7 care needed

San Antonio
124
No
-
32
SAGE TERRACE HEALTHCARE LLC
79.4%
$12,556,057.00
$5,494,639.00
43.8%
106.80
2/5
3.8735
2/5
3/5
4/5
3
Private / Semi-Private Rooms
River City Care Center
HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

San Antonio
92
No
-
68
-
44.1%
$2,372,117.00
$1,601,161.00
67.5%
41.30
2/5
3.6292
2/5
3/5
4/5
2
Private / Semi-Private Rooms
San Pedro Manor
SNF

Nursing Homes 24/7 care needed

San Antonio
150
No
A+
79
WEST ASHBY HEALTHCARE, INC.
53.2%
$10,259,790.00
$4,452,458.00
43.4%
93.60
1/5
3.6342
2/5
1/5
4/5
5
Private / Semi-Private Rooms

Places of interest near San Pedro Manor

Address 1.9 miles from city center

Address 515 W Ashby Pl, San Antonio, TX 78212

Calculate Travel Distance to San Pedro Manor

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

122
Total Staff
121
Employees
1
Contractors
39,249
Total Hours (Quarter)
53
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse118.1 No
Licensed Practical Nurse229.3 No
Certified Nursing Assistant408.4 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
88 staff
8.7hs shift avg
Physicians & Practitioners
2 staff
8.6hs shift avg
Therapy Services
21 staff
6.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
5 staff
7.2hs shift avg
Dietary Services
2 staff
7.6hs shift avg
Other Services
3 staff
8hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
91 contractor hours this quarter
Physical Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4004013,34991100%8.4
Licensed Practical Nurse220228,48491100%9.3
Physical Therapy Aide7072,4837380%7.4
Registered Nurse110112,4809099%8.1
Qualified Social Worker5052,1757077%7.2
Medication Aide/Technician7071,9958189%8
RN Director of Nursing7071,9758088%9.1
Speech Language Pathologist5051,8638189%7.4
Dental Services Staff3031,0006571%8
Respiratory Therapy Technician2029616976%7.7
Nurse Practitioner1016006976%8.7
Dietitian1015296470%8.3
Other Dietary Services Staff1013875763%6.8
Administrator1013844853%8
Physical Therapy Assistant6173526268%3
Clinical Nurse Specialist1011652022%8.3
Nurse Aide in Training10168910%7.6

Health Inspection History

Source: CMS Health Citations (Dec 2022 – Aug 2025)

11
Inspections
43
Total Citations
1
Critical (J-L)
4
Serious (G-I)
3.91
Citations/Inspection
Aug 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
37
Serious (G-I)
4
Critical (J-L)
1
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
7
16% of total
Resident Rights
6
14% of total
Abuse, Neglect & Exploitation
5
12% of total
Infection Control
4
9% of total
Pharmacy Services
3
7% of total
Environmental
3
7% of total
Citation Sources
Standard Inspections 22
Complaint Investigations 26
Infection Control 3
State Comparison (TX)
Avg Citations (State)
25.9
This Facility: 43
Avg Critical (State)
2
This Facility: 1
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Aug 08, 2025 E Infection ControlF0880 Corrected
Aug 08, 2025 E NutritionF0804 Corrected
Aug 08, 2025 E NutritionF0812 Corrected
Aug 08, 2025 E Quality of CareF0690 Corrected
Aug 08, 2025 C Resident RightsF0576 Corrected
Aug 08, 2025 D Resident RightsF0583 Corrected
Jul 30, 2025 D Infection ControlF0880 Corrected
Jul 17, 2025 D Care PlanningF0842 Corrected
May 09, 2025 E EnvironmentalF0921 Corrected
Jun 27, 2024 E Abuse/NeglectF0607 Corrected
Jun 27, 2024 E Abuse/NeglectF0609 Corrected
Jun 27, 2024 E EnvironmentalF0908 Corrected
Jun 27, 2024 E EnvironmentalF0925 Corrected
Jun 27, 2024 E Infection ControlF0880 Corrected
Jun 27, 2024 F NutritionF0812 Corrected
Jun 27, 2024 D PharmacyF0760 Corrected
Jun 27, 2024 G Quality of CareF0689 Corrected
Jun 27, 2024 D Quality of CareF0693 Corrected
Jun 27, 2024 D Care PlanningF0645 Corrected
Jun 27, 2024 D Care PlanningF0842 Corrected
Jun 27, 2024 D Resident RightsF0584 Corrected
May 17, 2024 D Infection ControlF0880 Corrected
May 17, 2024 J Quality of CareF0689 Corrected
Apr 02, 2024 D PharmacyF0755 Corrected
May 12, 2023 F NutritionF0812 Corrected
May 12, 2023 D NutritionF0814 Corrected
May 12, 2023 D Care PlanningF0641 Corrected
May 12, 2023 E Care PlanningF0842 Corrected
May 12, 2023 D Resident RightsF0550 Corrected
Mar 23, 2023 E AdministrationF0839 Corrected
Mar 23, 2023 D PharmacyF0755 Corrected
Mar 23, 2023 D Resident RightsF0550 Corrected
Jan 23, 2023 E NutritionF0812 Corrected
Jan 23, 2023 G Quality of CareF0689 Corrected
Jan 23, 2023 D Care PlanningF0641 Corrected
Jan 23, 2023 D Resident RightsF0558 Corrected
Dec 02, 2022 H Abuse/NeglectF0600 Corrected
Dec 02, 2022 E Abuse/NeglectF0609 Corrected
Dec 02, 2022 E Abuse/NeglectF0610 Corrected
Dec 02, 2022 E Nursing ServicesF0727 Corrected
Dec 02, 2022 G Quality of CareF0684 Corrected
Dec 02, 2022 E Quality of CareF0689 Corrected
Dec 02, 2022 E Care PlanningF0842 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Hospital District
Resident Census by Payment Source
98 Total Residents
Medicare 5 (5.1%)
Medicaid 76 (77.6%)
Private Pay/Other 17 (17.3%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
10.9 Score
26% worse than avg State avg: 8.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
23.0 Score
43% worse than avg State avg: 16.0

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
15.3%
Lost Too Much Weight
3.5%
Urinary Tract Infection
0.3%
Depressive Symptoms
0.7%
Falls with Major Injury
0.3%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
3.3%
Walking Ability Worsened
29.7%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
5.6%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
23.9%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
99.3% 10% better than avg State: 90.4%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0% 100% better than avg State: 1.4%
Influenza Vaccine
98.6% 12% better than avg State: 88.0%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $36K State avg: $80K 55% better than avg
Number of Fines 3 State avg: 2.5
Payment Denials 1 72 total days
Compared to State Average Facility: $36K | State Avg: $80K
Penalty History

Showing all 4 penalties (Jan 2023 - Jun 2024)

Jun 27, 2024 Civil Money Penalty
$14K
Jun 27, 2024 Payment Denial
72 days
May 17, 2024 Civil Money Penalty
$10K
Jan 23, 2023 Civil Money Penalty
$12K

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Claim What’s Yours: Financial Aid for Texas Seniors

Program
State Program Name
Eligibility
Benefits
Community Care for the Aged and Disabled (CCAD)
TX Medicaid CCAD
  • General: Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • TX Specifics: Large state; rural access challenges.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
Texas Community Care Services
  • General: Age 60+, Texas resident, at risk of decline.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $5,000 (individual).
  • TX Specifics: Limited funding; high demand in urban areas.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Area Agency on Aging (AAA) Services
  • General: Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • TX Specifics: 28 AAAs; includes Meals on Wheels in some areas.
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Texas Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • TX Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Texas Comprehensive Energy Assistance Program (CEAP)
  • General: Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Priority for elderly/disabled; covers gas, electric, propane.
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Texas Family Caregiver Support Program
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed.
  • TX Specifics: High rural demand; includes grandparent caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • TX Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Texas VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • TX Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Exemption for Seniors
Texas Senior Property Tax Exemption
Official government program page
  • General: Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025): None; tax-based eligibility.
  • Asset Limits: Not assessed.
  • TX Specifics: $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Senior Farmers’ Market Nutrition Program (SFMNP)
Texas SFMNP
  • General: Age 60+, TX resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Texas Seniors

TX Medicaid CCAD

Community Care for the Aged and Disabled (CCAD)

Requirements:
  • General:
    Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • TX Specifics:
    Large state; rural access challenges.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
TX CCS

Texas Community Care Services

Requirements:
  • General:
    Age 60+, Texas resident, at risk of decline.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $5,000 (individual).
  • TX Specifics:
    Limited funding; high demand in urban areas.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Texas AAA Services

Area Agency on Aging (AAA) Services

Requirements:
  • General:
    Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    28 AAAs; includes Meals on Wheels in some areas.
Benefits without Contact:
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Texas Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • TX Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Texas Comprehensive Energy Assistance Program (CEAP)

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Priority for elderly/disabled; covers gas, electric, propane.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Texas Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    High rural demand; includes grandparent caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Texas SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • TX Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Texas VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • TX Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Texas Senior Property Tax Exemption

Property Tax Exemption for Seniors

Requirements:
  • General:
    Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025):
    None; tax-based eligibility.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
Benefits without Contact:
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Texas SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, TX resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.
Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today
Tour Icon
Planning a tour? Check our touring checklist.
Chat Icon
Thinking of living here? We can help you speak to a current resident