Inspection Reports for
Savant of Norwalk

No deficiencies were observed during the visit. The facility met requirements in infection control, operational standards, physical plant safety, food service, staffing, personnel records, resident records, residents' rights, medication management, disaster preparedness, and care for residents with special health needs.

The complaint investigation was unsubstantiated. Allegations included financial abuse of a deceased resident, failure to notify the resident's authorized representative of death, failure to safeguard client's personal belongings, and improper medication management. Evidence did not support these allegations.

The investigation found no evidence of financial abuse of the deceased resident. The facility notified responsible parties about the resident's death and managed personal belongings appropriately. Medication management was found to be in compliance for the residents reviewed. Overall, the allegations were unsubstantiated due to insufficient evidence.

The complaint investigation was unsubstantiated. Allegations regarding medication dispensing and adequacy of activities were not supported by the evidence gathered during interviews and document reviews.

The investigation found insufficient evidence to substantiate the allegations. Interviews with staff and residents indicated that medications were dispensed correctly and that activities were provided, although some residents did not participate.

The complaint alleged that staff failed to prevent an inappropriate sexual interaction between residents. The allegation was unsubstantiated due to lack of sufficient evidence after interviews with staff and residents.

The investigation found insufficient evidence to substantiate the allegation. Staff and most residents denied witnessing the incident, and the resident involved was no longer at the facility and could not be contacted.

The complaint investigation was unsubstantiated. Allegations included staff not securing residents' personal belongings, altering medication, not addressing health care needs, and not ensuring a safe living environment. Interviews and document reviews did not provide sufficient evidence to prove the allegations.

The investigation found insufficient evidence to substantiate the allegations related to staff securing residents' belongings, altering medication, addressing health care needs, and ensuring a safe living environment. Interviews with residents and staff and medication checks did not support the claims.

The complaint alleged that staff did not provide a statement of monthly cost upon the resident's request. The allegation was unsubstantiated due to insufficient evidence. Staff denied the allegation and residents confirmed awareness of their financial situations. The resident was satisfied with the facility at the time of the visit.

The investigation found insufficient evidence to substantiate the allegation that staff failed to provide the resident with monthly cost information. Interviews with staff and residents indicated that financial information was provided and residents expressed confidence in the facility's handling of financial affairs.

The facility was found to be in compliance with all reviewed domains including infection control, physical plant safety, staffing, personnel records, resident rights, food service, planned activities, incident medical and dental, disaster preparedness, and residents with special health needs. No deficiencies were observed during the visit.

The complaint investigation was triggered by allegations that staff contaminated residents' medication, did not dispense medications as prescribed, and failed to assist residents with medical and dental appointments. The allegations were unsubstantiated after interviews with staff and residents, review of medication administration records, and confirmation from a pharmacist and dental care providers.

The investigation found no evidence to substantiate the allegations. Staff and residents denied the claims, medication was confirmed to be administered as prescribed, and medical paperwork handling was consistent with procedures. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included staff speaking inappropriately to residents and cutting a resident's hair against their will. Interviews and training records did not support these claims.

The investigation found no substantiated evidence that staff spoke inappropriately to residents or cut a resident's hair against their will. Residents and staff interviews indicated respectful interactions and that haircuts are not provided by staff.

The complaint alleged that a resident developed an open wound that went unnoticed for several days, resulting in maggot infestation. Interviews and file reviews showed timely wound care and medical attention once the issue was identified. The allegation was unsubstantiated.

The investigation found that staff and residents denied the allegation. The resident received weekly wound care from a specialist, and the facility sought timely medical care once aware of the wound issue. The allegation was determined to be unsubstantiated due to insufficient evidence.

The complaint investigation was unsubstantiated. Allegations included illegal eviction of a resident and failure to follow the resident's contract. Interviews and document reviews did not provide sufficient evidence to prove violations.

The investigation found that the resident did not adhere to house rules per the admission agreement and the 30-day eviction notice contained all required elements. Both allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included failure to assist residents with medication and failure to maintain cleanliness. Interviews with staff and residents, record reviews, and facility tours did not confirm the allegations.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and residents denied the allegations, and records showed medications were administered as prescribed except for a brief delay due to insurance billing. Housekeeping was performed daily with regular deep cleaning.

The complaint alleged that staff and residents were stealing information and documents from Resident #1's locked drawer. Staff denied the allegation, and most residents could not corroborate it. Resident #1 believed someone was stealing documents but could not specify details. The Licensing Program Analyst observed that Resident #1 had the key to their drawer and found no incident reports or documentation supporting the claim. The allegation was deemed unsubstantiated due to lack of evidence.

The investigation found insufficient evidence to substantiate the allegation that staff or residents were stealing documents from a resident's locked drawer. Interviews, file reviews, and observations did not support the claim, resulting in the allegation being unsubstantiated.

The complaint alleged that roommates R1 and R2 were involved in verbal altercations with R1 being harassed by R2 and staff not intervening. Interviews with staff and residents denied knowledge or occurrence of such altercations. Resident R1 was sent for psychiatric evaluation unrelated to the allegation. The allegation was determined to be unsubstantiated due to lack of evidence.

The investigation found insufficient evidence to substantiate the allegation. Interviews with staff and residents, review of incident reports, and resident files did not support the claim that staff failed to intervene in resident altercations.

The complaint alleged staff mismanaged residents' medication and failed to provide a safe and comfortable environment. The investigation found no preponderance of evidence to substantiate these allegations, and they were deemed unsubstantiated.

The investigation included interviews with residents and staff, review of medication and training records, and observation. The allegations were found to be unsubstantiated due to insufficient evidence to prove the violations occurred.

The complaint investigation was unsubstantiated. Allegations included questionable death, resident fall, medication mismanagement, delayed medical treatment, unresponsiveness to resident calls, and neglect with soiled diapers. Interviews and record reviews did not support the allegations.

The investigation found no sufficient evidence to substantiate the allegations. Medical treatment was timely, staff responded to calls, and medication management was appropriate. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included staff failing to prevent resident drug use, medication errors, delayed medication replenishment, residents left in soiled clothing, improper financial ledger maintenance, inadequate safety measures to prevent wandering, and unauthorized persons sleeping in the facility. None of these allegations were corroborated by staff or resident interviews or documentation.

The investigation found no preponderance of evidence to substantiate any of the allegations, including issues related to illegal narcotics use, medication dispensing, resident care, financial ledger maintenance, safety measures, and unauthorized persons in the facility. All allegations were determined to be unsubstantiated based on staff and resident interviews, record reviews, and observations.

The complaint alleged inadequate supervision leading to a resident wandering away. The investigation found the allegation unsubstantiated due to lack of sufficient evidence, with staff and residents affirming proper supervision and the resident having the right to leave unassisted.

Based on interviews with staff, residents, review of client files, and facility records, there was insufficient evidence to substantiate the allegation of inadequate supervision. The resident in question had physician authorization to leave the facility unassisted and was currently hospitalized.

The complaint involved two allegations: failure to provide a 60-day notice of rent increase and staff demanding financial information from a resident. Both allegations were investigated through record reviews and interviews with staff and residents and were found unsubstantiated.

The investigation found insufficient evidence to corroborate the allegations. Records and interviews confirmed that residents were notified of rent increases and that staff did not demand debit card PINs from residents. Both allegations were unsubstantiated.

The complaint alleged illegal eviction. After review of resident files, staff files, eviction notices, warning letters, and interviews, the allegation was found unsubstantiated due to lack of preponderance of evidence.

The investigation found the eviction notice to be legal after reviewing documents and interviews. There was insufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

The complaint investigation was unsubstantiated based on interviews with residents and staff, review of client files, and facility records. Allegations included failure to assist with diaper changes, denial of visitors, and failure to maintain furniture. No preponderance of evidence was found to prove violations.

The investigation found insufficient evidence to substantiate the allegations. Interviews with residents and staff indicated that diaper changes and showers were provided timely, visitation was not denied in the recent month, and furniture was maintained or repaired as needed.

The facility was toured and inspected including medication room, fire safety equipment, and resident interviews. No deficiencies were found according to California Code of Regulations, Title 22.

The facility is licensed to serve 80 non-ambulatory residents aged 60 and above, with 10 designated bedridden beds and an approved hospice waiver for 30 residents. The visit included a tour of the facility and inspection of the medication room and hot water temperature.

The complaint involved two allegations: staff not providing residents with meals and staff stealing money from a resident. Both allegations were unsubstantiated after investigation.

The investigation found no corroborating evidence from staff or resident interviews to support the allegations. Based on record review and interviews, the allegations were determined to be unsubstantiated.

The complaint involved two allegations: a resident sustained an unexplained fracture while in staff care, and staff did not transfer the resident properly resulting in dropping. The investigation found no conclusive evidence to substantiate these allegations.

The investigation included interviews, record reviews, and medical evaluations. The allegations were found to be unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was triggered by allegations including staff leaving a resident in soiled incontinence briefs, unlawful eviction, failure to update SSI on residents' living situations, unauthorized disclosure of confidential information, and failure to assist residents with medication and wound care orders. The investigation concluded all allegations were unsubstantiated due to lack of evidence.

The investigation found no corroborating evidence to substantiate the allegations, including claims of staff neglect, unlawful eviction, failure to update SSI, unauthorized disclosure of confidential information, and failure to assist residents with medication or wound care orders. The allegations were determined to be unsubstantiated.

The complaint investigation was unsubstantiated based on record review, observations, and interviews with staff and residents. Allegations included poor food quality, lack of posted emergency evacuation plan, failure to conduct monthly fire drills, and absence of planned activities.

The investigation found no preponderance of evidence to substantiate the allegations. Food quality was observed to be good, the emergency evacuation plan was posted and legible, fire drills were conducted every three months as required, and residents had planned activities.

The complaint investigation was unsubstantiated based on interviews with residents and staff, review of resident records, and facility documentation. Allegations included failure to shower residents timely, failure to assist residents out of bed, failure to provide special diets, and failure to offer food to residents missing meals due to dialysis. No preponderance of evidence was found to prove violations.

The investigation found insufficient evidence to substantiate the allegations. Interviews with residents and staff, as well as review of records, indicated that residents receive timely shower assistance, help with getting out of bed, accommodation of special diets, and food offerings before and after dialysis.

The complaint investigation was unsubstantiated. Allegations included failure to report unusual incidents, non-adherence to payment agreements, and an exposed pipe in a resident's room. Evidence did not support violations.

The investigation found no substantiated violations. Staff were unaware of the alleged unreported incident. A payment plan was in place for the resident with outstanding balance, and the resident did not dispute it. A partially exposed pipe was observed but was not deemed a health or safety hazard.

The complaint investigation was unsubstantiated. Allegations included staff not preventing residents from smoking in undesignated areas, staff not maintaining the facility in good repair, and staff not maintaining passageways free from obstruction. Interviews and observations did not support these allegations.

The investigation found insufficient evidence to substantiate the allegations. Staff and residents reported that smoking occurs only in designated areas, the facility's air conditioning and heating were functioning properly, and the entrance/exit door was not obstructed by residents in wheelchairs.

The complaint involved allegations that a resident with COVID-19 was not receiving sufficient care, unsafe food was served, the facility was dirty, and staff were untrained. After interviews and observations, the allegations were unsubstantiated.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and residents denied the claims, and observations showed compliance with infection control, food safety, and housekeeping protocols.

The complaint investigation was unsubstantiated. Allegations included staff failing to prevent strangers from breaking into a resident's room, failure to notify police and residents' authorized representatives, financial fraud, and facility phone disrepair. Interviews and document reviews did not support these claims.

The investigation found no preponderance of evidence to substantiate the allegations. Staff and residents denied the claims, no police reports or incident reports were found, and the facility phone was operational during the visit.

The complaint alleged that facility staff did not treat a resident with dignity and respect. The investigation found no preponderance of evidence to prove the alleged violation, resulting in an unsubstantiated finding.

Interviews with six residents and five staff members indicated that staff treated residents respectfully. Documentation review and staff training records were consistent with compliance. The allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included medication mismanagement, inadequate food service, failure to safeguard belongings, failure to prevent inappropriate comments, failure to seek medical attention, and phone disrepair. Staff and residents denied these allegations, and no evidence was found to prove violations.

The investigation found no substantiated evidence to support the allegations. Staff and residents interviewed denied the allegations, observations confirmed proper medication administration, food handling, safeguarding of belongings, resident supervision, medical attention, and phone operability.

The complaint alleged that a resident was denied a rent refund. The investigation included interviews with staff, the resident, and the resident's financial representative, as well as review of supporting documentation. The allegation was found to be unsubstantiated.

The investigation found that the resident was issued a pro-rated refund check to their payee representative and confirmed by staff and the resident's financial representative. There was insufficient evidence to prove the allegation, so it was unsubstantiated.

The complaint alleged that facility staff did not ensure that a resident received their dialysis treatment while in care. The allegation was found to be unsubstantiated after investigation.

The investigation found that Resident #1 refused dialysis treatments on multiple occasions, with refusals documented and the dialysis center and doctor notified each time. Interviews with other residents indicated they were receiving medical assistance. The allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was unsubstantiated. Allegations included inadequate food service and lack of dignity in staff treatment. Interviews and observations did not support these claims.

The investigation found that six out of seven residents reported receiving a second round of food when requested and that food service was adequate. Most residents and staff denied the allegations of disrespectful treatment, and observations confirmed staff treated residents with respect. The allegations were unsubstantiated due to lack of preponderance of evidence.

The complaint alleged that the facility increased rent without providing a 60-day notice. The investigation included interviews with residents and staff, and review of admission agreements and notices. The allegation was found to be unsubstantiated.

The investigation found that the facility increased rent without a 60-day notice prior to the increase. Interviews and document reviews showed mixed awareness among residents and staff about the rent increase and admissions agreement. The allegation was found to be unsubstantiated based on the preponderance of evidence.

The complaint alleged that staff did not provide a resident with an admissions agreement upon request. The allegation was unsubstantiated after interviews and review of documentation showed no proof the resident requested the agreement after moving in.

The investigation found that the resident was provided a copy of the admissions agreement once signed and an explanation of the price. Staff denied the allegation and residents could not corroborate it, resulting in the allegation being unsubstantiated due to lack of evidence.

The complaint investigation was unsubstantiated for both allegations: 1) Staff do not assist resident with self-administration medication, and 2) Staff do not respond to resident's call for assistance.

The investigation found no preponderance of evidence to substantiate the allegations. Staff were observed administering medications timely and responding to residents' calls. Both allegations were found to be unsubstantiated.

The complaint included allegations that staff did not ensure a resident was properly dressed at night, a staff member was verbally abusive toward a resident, and the facility did not provide a safe environment. The investigation was unsubstantiated based on interviews, observations, and file reviews.

The investigation found no preponderance of evidence to substantiate the allegations that staff failed to properly dress a resident at night, verbally abused a resident, or failed to provide a safe environment. Residents and staff interviews, file reviews, and observations supported that residents were properly cared for and felt safe.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Mary G Flores. Allegations included failure to provide hygiene items such as razors and failure to maintain testing equipment. Interviews with residents and staff, document reviews, and observations were conducted. The allegations were found unsubstantiated due to lack of preponderance of evidence.

The investigation found that residents generally receive basic hygiene supplies, but some residents reported not receiving razors. The facility maintains blood pressure and blood sugar testing equipment for residents who require it. There was insufficient evidence to substantiate the allegations, so both were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews, document reviews, and observations. Allegations included unsafe environment, over medication, inadequate hygiene, and failure to safeguard personal information, all found unsubstantiated.

The investigation found no evidence to substantiate the allegations. Residents and staff reported feeling safe, proper medication administration, adequate hygiene care, and safeguarding of personal information were maintained.

The complaint alleged insufficient staffing to meet residents' needs. The allegation was unsubstantiated after interviews with staff and residents and review of staffing rosters.

The investigation found no health or safety concerns and determined that the allegation of insufficient staffing was unsubstantiated. Interviews with staff and residents confirmed that residents' needs were being met and the facility maintained adequate staffing per shift.

The facility was found to be in compliance with Title 22 regulations with no deficiencies observed. The medication storage, fire safety equipment, and facility conditions met regulatory standards.