Inspection Reports for
Savant of Tarzana

The complaint alleged that staff did not ensure a safe environment, timely medication administration, and cleanliness. After interviews, observations, and record reviews, all allegations were deemed unsubstantiated.

The investigation found no evidence to substantiate the allegations. Staff provided a safe environment, assisted residents with medications timely, and maintained facility cleanliness. No immediate health or safety concerns were observed.

The complaint alleged that staff failed to prevent residents from smoking in non-designated areas such as the central courtyard, garage, and a room affecting Resident #1's health. The allegation was unsubstantiated based on observations and interviews.

The investigation found no evidence of residents smoking in non-designated areas. Observations and interviews with staff and residents indicated the allegation was unsubstantiated, with smoke smell attributed to smoke lingering on clothing.

The complaint investigation was triggered by allegations that staff did not provide requested records timely, retaliated against residents, and failed to respond promptly to emergency call systems. After investigation, all allegations were determined to be unsubstantiated.

All three allegations were found to be unsubstantiated based on interviews with residents and staff, physical plant inspection, and observations during the visit.

The complaint was unsubstantiated after investigation. Allegations included failure to prevent resident bug bites and failure to ensure staff take out trash. Interviews, observations, and record reviews did not support these claims.

The investigation found no evidence to substantiate the allegations. Staff were observed and interviewed confirming regular trash removal, and no residents reported issues with bug bites inside the facility. No immediate health or safety concerns were observed.

The complaint alleged that staff did not prevent a resident from wandering away from the facility. The investigation found the resident was no longer at the facility at the time and the allegation was unsubstantiated.

The investigation found that the resident in question had been hospitalized and discharged to a different facility prior to the alleged wandering incident. The facility had no updated contact information for the resident's family. The allegation was deemed unsubstantiated and no immediate health or safety concerns were observed.

The complaint investigation was unsubstantiated. Allegations included staff not safeguarding residents' personal property and not meeting residents' nutritional needs. Interviews, observations, and record reviews did not support these allegations.

The investigation found insufficient evidence to confirm that the facility did not safeguard resident property, and the allegation was deemed unsubstantiated. The facility was also found to meet residents' nutritional needs with sufficient portion sizes, and that allegation was also deemed unsubstantiated. No immediate health and safety hazards were observed during the visit.

Investigation of complaint #31-AS-20250917085457 regarding resident admission agreements and facility maintenance issues. No immediate health or safety concerns were found. Further follow-up is planned to discuss rear elevator operations and adherence to admission agreements.

No immediate health or safety concerns were observed during the visit. The Licensing Program Analyst discussed the status of the rear elevator and requested additional documentation related to admission agreements and the plan of operations.

The complaint involved allegations that staff disposed of resident food and stole resident personal belongings. After interviews with residents and staff and facility tours, the allegations were found unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate the allegations of staff disposing of resident food and stealing resident personal belongings. No health and safety hazards were noted during the visit.

The complaint alleged that staff emotionally abused Resident #1 by teasing and making fun of them. The allegation was unsubstantiated after investigation.

The investigation found insufficient evidence to substantiate the allegation of emotional abuse. Interviews with staff, residents, and the resident's family, along with record reviews and observations, indicated respectful treatment of the resident and no teasing or emotional abuse.

The complaint alleged that staff physically abused Resident #1 by pulling their hair, ripping their clothes, pushing them down, and kicking them. The allegation was unsubstantiated after investigation.

The investigation included interviews with staff, residents, and the administrator, as well as a review of records and a facility tour. No evidence was found to substantiate the allegation of physical abuse, and no immediate health or safety concerns were observed.

The complaint investigation was unsubstantiated. Allegation one involved staff not providing a resident with copies of documents timely; investigation showed copies were provided within 48 hours. Allegation two involved a broken shower; investigation showed the shower cartridge was broken but replaced the same day with no ongoing disrepair.

Both allegations were found to be unsubstantiated based on interviews, observations, and record reviews. Staff provided copies of documents within 48 hours, and the shower repair was addressed and completed the same day with no health and safety hazards noted.

The complaint investigation was unsubstantiated. Allegations included unsafe environment due to resident harassment, admission of an unsuitable resident who slept outside, and inadequate bathing assistance. Investigations found insufficient evidence or confirmed appropriate care and supervision.

All allegations were found to be unsubstantiated after interviews, record reviews, and observations. No immediate health or safety concerns were observed during the visit.

No immediate health or safety concerns were observed during the visit. Resident #1 expressed satisfaction with the transfer and the facility.

The complaint alleged that Staff #1 illegally evicted Resident #1 by providing a 3-day eviction notice. The investigation found no evidence of eviction notices or paperwork being issued, and the allegation was deemed unsubstantiated.

The investigation found that staff did not issue an eviction notice or paperwork to the resident. Interviews and record reviews confirmed the allegation was unsubstantiated and no immediate health or safety concerns were observed.

No immediate health or safety concerns were observed during the visit. Interviews with the administrator, Wellness Director, and residents indicated satisfaction and safety at the facility.

The complaint investigation was unsubstantiated. Allegations included staff not assisting residents timely and inadequate food service. Investigations included interviews, call system tests, kitchen tour, and record reviews. Staff response times and food quality were found adequate.

The investigation found that staff assist residents in a timely manner and respond to calls within five minutes. The facility provides adequate food service with good quality food, supported by observations, interviews, and a registered dietitian's periodic menu approval. Both allegations were deemed unsubstantiated.

The allegation was that Staff #1 spoke in a rude tone to Resident #1. Interviews revealed the issue was a misunderstanding and was resolved. Staff and resident interviews and observations confirmed appropriate staff behavior. The allegation was deemed unsubstantiated.

The investigation found that the allegation was unsubstantiated. Interviews with staff, residents, and observations during the facility tour confirmed that staff treat residents with respect and dignity.

The facility was found to be in compliance with Title 22 regulations with no immediate health or safety hazards observed. All areas inspected, including resident rooms, common areas, kitchen, and fire safety systems, were in good repair and operational.

The complaint alleged that a resident pushed their call pendant three times without receiving staff assistance. The allegation was unsubstantiated after investigation, interviews, and testing of the call system.

The investigation found that the facility had replaced the call pendant system with a bedside telephone that directly calls the front desk. Testing and interviews confirmed the call system was functional and the allegation was unsubstantiated. No immediate health and safety concerns were observed.

The inspection included a facility tour, medication review for nine residents, and file reviews of resident and personnel records. Due to time constraints, the inspection was not completed on the initial day and was scheduled to continue the following day.

The complaint alleged that staff were not distributing resident's medications as prescribed. The investigation found no evidence to support this claim, and the complaint was unsubstantiated.

The investigation found that Resident #1 was properly assisted with medications at all required times despite verbal refusals on some dates. The allegation was deemed unsubstantiated based on interviews and record review.

The inspection found that some residents consume alcohol at night within the facility. Staff reported no training on managing residents with substance abuse issues, and the administrator agreed to provide training and update the facility program plan accordingly.

The complaint investigation was unsubstantiated. Allegations included staff leaving a resident in soiled bedding overnight and failure to ensure the resident was showered promptly. Interviews and record reviews confirmed timely assistance and showering within approximately 30 minutes after the incident.

The investigation found that staff assisted the resident within 30 minutes after the colostomy bag incident and provided shower assistance in a timely manner. Both allegations were deemed unsubstantiated. No immediate health or safety concerns were observed during the visit.

The complaint investigation was unsubstantiated. Allegations included verbal harassment by a resident, failure to report incidents, and theft of resident belongings. Interviews and observations did not confirm these allegations.

The investigation found insufficient evidence to substantiate the allegations. Interviews and observations indicated the facility provided a comfortable environment, followed reporting requirements, and sufficiently safeguarded resident belongings. No immediate health or safety concerns were observed.

The inspection noted minor facility maintenance issues including an open maintenance storage door, a tripping hazard, blemishes on walls, unused items in the courtyard, broken screen doors, a loose face plate, a kitchen area needing retiling, and an accessible unattended laundry area. No deficiencies were assessed at this time.

The complaint alleged that staff did not ensure a resident was taken to medical appointments. The investigation included interviews with staff, the resident, and transportation service, as well as record reviews. It was found that the resident refused to attend appointments, and transportation was provided as needed. The allegation was unsubstantiated.

The investigation found that the resident refused to attend multiple medical appointments despite transportation being available and staff notifying the resident of each appointment. The allegation was deemed unsubstantiated.

The complaint alleging the facility elevator was not maintained in good repair was substantiated. The elevator had been out of service for approximately eight months, with ongoing repairs and pending vendor and city inspections. No deficiency was issued.

The rear elevator was found to be out of service for about eight months and still not operational at the time of the visit. The allegation was substantiated due to ongoing maintenance and repair efforts, but no deficiency was issued and no immediate health and safety risks were observed.

The complaint investigation was unsubstantiated. Allegations included staff not meeting dietary needs, facility maintenance problems, and delayed response to a resident's call button. Investigations included interviews, records review, and facility tours, all supporting unsubstantiated findings.

All allegations were found to be unsubstantiated. The facility appropriately addressed a water line maintenance issue, met residents' dietary needs during the kitchen outage, and responded promptly to resident call button requests with no immediate health or safety risks observed.

The complaint alleged staff administered expired medication and did not administer medication as prescribed. The allegations were investigated through interviews, record reviews, and medication administration records. Both allegations were found unsubstantiated.

The investigation found no expired medications were administered and that the facility followed physician orders despite resident medication refusals. Both allegations were deemed unsubstantiated with no immediate health or safety risks observed.

The complaint alleged staff allowed residents to smoke in non-smoking areas, specifically a central courtyard. The allegation was unsubstantiated based on interviews with residents and staff, observations of signage, and facility policies.

The investigation found that residents were smoking in the courtyard at night due to safety concerns, but the facility took corrective actions including posting 'No Smoking' signs and reiterating house rules. Interviews and observations confirmed that residents were not smoking in non-smoking areas, and the allegation was unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included failure to recognize a resident's change in condition, untimely medication administration, and lack of transportation assistance. Interviews and record reviews supported that the facility met care and service requirements.

The investigation found that the facility provided sufficient care to support the resident, assisted with medication in a timely manner, and arranged transportation for medical care. All allegations were deemed unsubstantiated with no immediate health and safety risks observed.

The complaint alleged that staff threatened a resident with eviction due to bounced checks. The allegation was investigated and found unsubstantiated as the eviction was properly issued and later voided when the resident sought financial assistance.

The investigation found that the facility properly issued an eviction notice for nonpayment of rent, which was later considered void as the resident was applying for a waiver program to pay rent. The allegation was deemed unsubstantiated and no immediate health or safety risks were observed.

The visit was related to Complaint #31-AS-20240628155820. Resident interviews revealed issues such as mold in bathrooms and a resident biting incident. The complaint was not substantiated during this visit, and no deficiencies were cited. Further investigation is planned.

The facility was found to be in compliance with Title 22 regulations with no deficiencies observed. Several resident concerns were noted, including mold in bathrooms and an incident of a resident being bitten by a roommate, which will be further investigated on a future visit.

The complaint involved multiple allegations including failure to meet showering needs, allowing a resident to be soiled, unmet incontinence needs, denial of access to water, and leaving a resident unattended on the toilet. All allegations were investigated and deemed unsubstantiated based on interviews with staff and the resident, record reviews, and observations.

The investigation found all allegations unsubstantiated after interviews, record reviews, and observations. The facility was found to have provided appropriate care, supervision, and access to services despite some resident refusals.

The complaint alleged that a rental increase letter issued in November 2023 did not comply with Title 22 regulations. The allegation was unsubstantiated after investigation.

The investigation found that the facility provided a rental increase letter dated November 2023 with more than 60 days' notice to residents, including a general reason for the increase. Based on interviews and record reviews, there was insufficient evidence to verify the allegation, and no health or safety hazards were noted.

The complaint investigation was unsubstantiated based on interviews, record reviews, and physical plant observations. Allegations included lack of housekeeping services, inadequate food service, and presence of rodents. None of these were verified.

The investigation found insufficient evidence to substantiate any of the allegations. Housekeeping services were provided weekly with caregivers cleaning daily, food was found to be well balanced and nutritious, and no rodents or rodent droppings were observed during the visit.

The facility was found to be in compliance with Title 22 regulations with no immediate health or safety risks observed. The inspection included a review of staff files, facility tour, equipment testing, and observation of resident areas and activities.

The complaint investigation was unsubstantiated. Allegations included facility disrepair, failure to safeguard resident belongings, and failure to provide reasonable accommodations. The facility addressed the issues promptly and no immediate health or safety risks were observed.

All allegations were investigated and deemed unsubstantiated. The facility repaired a broken lock within 24 hours, safeguarded the resident's belongings, and provided reasonable accommodations including a new room and roommate.

The complaint was unsubstantiated. Allegations included staff not responding to a resident's call for assistance and failure to provide daily activities. Investigations included interviews, record reviews, and observations. Staff response to calls and provision of activities were confirmed.

The investigation found that staff responded to resident calls for assistance in a timely manner and that physical activities were provided to residents, although sometimes outside the scheduled times. Both allegations were deemed unsubstantiated, with a note of Technical Assistance issued regarding daily activities.

The complaint alleged staff did not respond promptly to resident call buttons. Multiple interviews with residents and staff were conducted over several visits. The allegation was found unsubstantiated due to mixed evidence and observations.

Based on interviews and observations, there were mixed accounts of staff response times to resident call buttons. Some residents reported delays over an hour, while others and staff stated responses typically occur within 10 to 15 minutes. The allegation was deemed unsubstantiated with no immediate health or safety risks observed.

The complaint alleged that an unknown staff member verbally abused Resident #1. After interviews and investigation, the allegation was found unsubstantiated.

The investigation found no evidence to support the allegation of verbal abuse by facility staff. Interviews with the resident and others revealed no issues, and the allegation was deemed unsubstantiated. No immediate health or safety hazards were observed.

The complaint alleged the facility did not remove the name plate outside Resident #1's room as requested. The investigation found the allegation unsubstantiated based on interviews with the resident, staff, and former and current executive directors, and a facility tour.

The allegation was unsubstantiated after interviews and observations showed that name plates were used for emergency evacuation and medication assistance. The resident agreed to keep the name plate if others had them as well. No immediate health or safety hazards were observed.

The complaint involved allegations that staff handled a resident in a rough manner and did not treat the resident with dignity and respect. After interviews and record reviews, both allegations were deemed unsubstantiated.

The investigation found both allegations unsubstantiated after interviews with staff and the resident. No immediate health or safety hazards were observed during the visit.

The complaint was substantiated. The allegation was that the facility was in disrepair due to elevator noise issues. Multiple maintenance visits were made, and the problem was resolved. A Technical Violation was issued without deficiency.

The investigation substantiated the allegation that the front elevator was in disrepair, with a loud squeaking and banging noise occurring in October 2023. The facility requested maintenance multiple times, and the issue was eventually fixed by 2023-11-02. No immediate health and safety hazards were noted.

The complaint alleged staff financially abused a resident by stealing personal checks. The investigation determined the allegation was false and unfounded as it related to a previous facility operation.

The allegation that Staff #1 stole personal checks from residents between April and December 2022 was found to be unfounded because the alleged events occurred prior to the operation of the current facility.

The complaint alleged that staff did not ensure residents received personal mail in a timely manner. After interviewing six residents and staff, the allegation was found unsubstantiated.

The investigation found that the receptionist sorts and distributes mail daily, and resident interviews revealed no issues with mail delivery. The allegation was deemed unsubstantiated and no immediate health or safety hazards were noted.

The complaint investigation was unannounced and conducted following allegations of poor resident care and facility conditions. Each allegation was investigated through physical plant tours, staff and resident interviews, and observations. All allegations were found to be unsubstantiated based on the evidence collected.

All allegations including resident room disrepair, lack of activities, staff threatening residents, leaving residents in soiled diapers, failure to safeguard personal belongings, emotional abuse, and breach of confidentiality were investigated through interviews and observations. There was insufficient evidence to substantiate any of the allegations, and no health or safety hazards were noted during the visit.

The complaint alleging the facility did not have hot water was substantiated. The issue was acknowledged by maintenance and resolved the following day. No citation was issued as the facility took timely corrective action.

The investigation substantiated the allegation that the facility lacked hot water on 06/20/2023 due to parts malfunction. The issue was resolved within 48 hours after maintenance installed replacement parts, and no health or safety issues were noted during the visit.

The complaint investigation was unsubstantiated for all four allegations: facility disrepair including no hot water and roaches; inadequate housekeeping services; presence of vermin; and inadequate food services.

All allegations were found to be unsubstantiated after physical plant inspections, interviews with residents and staff, and review of pest control and food service practices. The facility was found to have adequate hot water, no observed roaches or rodents, ongoing pest control services, housekeeping services in place, and improved food quality.

The complaint investigation was unsubstantiated. Allegation #1 regarding lack of snacks was unsubstantiated after inspection and interviews. Allegation #2 regarding inappropriate speech to a resident was unsubstantiated based on interviews with staff and residents, including the resident involved.

Both allegations were found to be unsubstantiated based on interviews, physical plant inspection, and resident reports. Snacks were available upon request and staff were reported to be respectful and treat residents with dignity.

The facility was toured and inspected with no immediate health or safety concerns observed. The facility was found to be in compliance with Title 22 regulations and had no deficiencies.

The applicant and administrator participated in a COMP II interview to verify their understanding of community care facility licensing laws, facility operation, admission policies, staffing requirements, emergency preparedness, complaints and reporting, and pre-licensing readiness.