SERRA Highlands Senior Living (facility number 415601127) underwent a series of regulatory reviews that highlighted initial licensing and advertising deficiencies, followed by a progression toward compliance. In early April 2022, a case‑management visit revealed that the facility had been operating and advertising itself as a residential care facility for the elderly (RCFE) without a valid license, and had not notified residents of a name change to “Pacfica Senior Living.” These violations—misrepresentation in public advertisements and failure to provide written notice of a transfer of license—were cited under the California Code of Regulations, Title 22, and the facility was issued a plan of correction due April 15. A follow‑up unannounced visit on April 21 confirmed that the plan had not yet been submitted, prompting the same citations to be reiterated with a new deadline of April 28.

By February 2023, the administrator, Amanda North, successfully completed a Component II interview, confirming knowledge of licensing laws, admission policies, staffing requirements, and emergency procedures. The report noted the facility’s capacity (120 beds) and current census (68 residents) and documented that all administrative documentation and photo identification were in order. This administrative compliance laid the groundwork for the next stage of the licensing process.

During an unannounced pre‑licensing visit on March 17, 2023, the Licensing Program Analyst observed a well‑maintained two‑story building with adequate lighting, temperature control, and social‑distancing measures in the dining area. Safety features such as grab bars, pull‑cords, and locked medication and sharps storage were in place, and the kitchen met food‑storage and sanitation standards. The analyst noted minor deficiencies—such as a non‑dispensing soap dispenser and the absence of trash can lids in communal bathrooms—and advised corrective action. The second‑floor common area was reported as undergoing construction, indicating ongoing development.

Across these reviews, a pattern emerges: initial non‑compliance related to licensure and advertising was identified and addressed through administrative action, while subsequent inspections found the facility largely meeting health, safety, and operational standards, with only a few minor environmental corrections recommended. The documentation reflects a trajectory toward full regulatory compliance while maintaining safe, resident‑centered care.