Serra Highlands Senior Living
Serra Highlands Senior Living is a Nursing Home in California
Serra Highlands Senior Living is a Nursing Home in California
Serra Highlands Senior Living
Serra Highlands Senior Living is a Nursing Home in California
Serra Highlands Senior Living is a Nursing Home in California
Sierra Highlands has built its trusted reputation on outstanding customer service that has earned the respect of being a reliable independent living and assisted living home just a few minutes away from San Francisco. They stand strong as one of the quality senior living communities in Daly City that guarantees residents feel at home and like family. Sierra Highlands aims to promote a community that can enhance the quality of life for each resident.
Sierra Highlands services exceptional dining experiences, innovative programs, and educational activities. The staff is committed to enhancing the lives of the residents, so they provide the necessary additional support needed.
Inspection Report Summary for Serra Highlands Senior Living
SERRA Highlands Senior Living (facility number 415601127) underwent a series of regulatory reviews that highlighted initial licensing and advertising deficiencies, followed by a progression toward compliance. In early April 2022, a case‑management visit revealed that the facility had been operating and advertising itself as a residential care facility for the elderly (RCFE) without a valid license, and had not notified residents of a name change to “Pacfica Senior Living.” These violations—misrepresentation in public advertisements and failure to provide written notice of a transfer of license—were cited under the California Code of Regulations, Title 22, and the facility was issued a plan of correction due April 15. A follow‑up unannounced visit on April 21 confirmed that the plan had not yet been submitted, prompting the same citations to be reiterated with a new deadline of April 28.
By February 2023, the administrator, Amanda North, successfully completed a Component II interview, confirming knowledge of licensing laws, admission policies, staffing requirements, and emergency procedures. The report noted the facility’s capacity (120 beds) and current census (68 residents) and documented that all administrative documentation and photo identification were in order. This administrative compliance laid the groundwork for the next stage of the licensing process.
During an unannounced pre‑licensing visit on March 17, 2023, the Licensing Program Analyst observed a well‑maintained two‑story building with adequate lighting, temperature control, and social‑distancing measures in the dining area. Safety features such as grab bars, pull‑cords, and locked medication and sharps storage were in place, and the kitchen met food‑storage and sanitation standards. The analyst noted minor deficiencies—such as a non‑dispensing soap dispenser and the absence of trash can lids in communal bathrooms—and advised corrective action. The second‑floor common area was reported as undergoing construction, indicating ongoing development.
Across these reviews, a pattern emerges: initial non‑compliance related to licensure and advertising was identified and addressed through administrative action, while subsequent inspections found the facility largely meeting health, safety, and operational standards, with only a few minor environmental corrections recommended. The documentation reflects a trajectory toward full regulatory compliance while maintaining safe, resident‑centered care.
This is the number of people who can stay here (Facility Capacity).
Community Stability & Environment
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Current Availability
70 of 120 beds occupiedBelow Average Occupancy rate of 58.3%.
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Licensed Since
Date when the facility's license was first issued by the state.
April 18, 2023
Newer facilityA newer facility may have less long-term performance history for families to review. -
Walk Score
Walk Score in senior living communities measures how easy it is for residents to access essential services and amenities—like grocery stores, parks, pharmacies, and transit—without needing a car.
56
Somewhat WalkableSome errands can be done on foot. Walkable to several amenities, but not all. Sidewalks usually available but may be inconsistent. Car often needed for larger errands or longer distances.
Safety, Compliance & Inspections Overview
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All Visits
Total number of inspections, complaint visits, and administrative visits conducted by California regulators.
17 visits
Above state averageThese are formal California state inspections. More visits than the statewide average indicate the facility required additional checks or follow-up from regulators. -
Complaint Visits
Inspections triggered by official complaints filed with the state.
9 complaints
53% of visitsThese visits are triggered by state-filed complaints. Matching the state average reflects a typical number of concerns for similar facilities. -
Other Visits
Administrative or follow-up visits not related to complaints or inspections.
9 visits
53% of visitsThese are extra inspections by state authorities. More than average suggests issues arose outside routine inspections. -
Citations
Number of deficiencies or violations identified during inspections conducted by California regulators.
10 citations
Above state averageCitations document regulatory violations. More than average suggests the facility had multiple areas needing correction. -
BBB Accreditation
Indicates whether the business meets BBB accreditation standards.
Not Accredited
No review yetNot accredited by the BBB, meaning its business practices have not been formally verified through BBB review. -
Inspection Reports
Opens the facility's official licensing and inspection record as maintained by the California transparency or regulatory portal.
View Inspection Reports
Facility & Licensing Details
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Business ID
Internal identifier assigned to the licensed business operating in California.
467480
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County
County in California where the facility is located.
SAN MATEO
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Facility Type
Indicates the state-regulated license category used in California (e.g., Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal in California.
LICENSED
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Licensee / Operator
Entity or organization legally responsible for managing this facility under California regulations.
PACIFICA CL CA LLC; PACIFICA DALY 2 LP; DALY CITY
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Regional Office
State regional office responsible for overseeing this facility.
14
Places of interest near Serra Highlands Senior Living
501 King Dr, Daly City, CA 94015
501 King Dr, Daly City, CA 94015
Email:
[email protected]
Phone:
650-719-2098
Email:[email protected]
Phone:650-719-2098
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Comparison Chart
For seniors needing help with daily tasks but not full-time nursing.
For seniors needing help with daily tasks but not full-time nursing.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
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