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Sierra Highlands has built its trusted reputation on outstanding customer service that has earned the respect of being a reliable independent living and assisted living home just a few minutes away from San Francisco. They stand strong as one of the quality senior living communities in Daly City that guarantees residents feel at home and like family. Sierra Highlands aims to promote a community that can enhance the quality of life for each resident.
Sierra Highlands services exceptional dining experiences, innovative programs, and educational activities. The staff is committed to enhancing the lives of the residents, so they provide the necessary additional support needed.
Lower than the California average: 72.8%Serra Highlands Senior Living is legally operated by Pacifica Cl Ca Llc; Pacifica Daly 2 Lp; Daly City, and administrated by Joshua Lambengco.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. See the assisted living residences benchmark below for the typical California score; higher is better.
Below the California average for assisted living residences.
California assisted living residences benchmark: C 76/100
Inspection score: 60 out of 100. Letter grade D-. Below the California average for assisted living residences.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 10 | This facility has 30% more total citations than a typical California assisted living residence (13 vs. CA avg 10).↑ 30% worse |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 5 | 3 | This facility has 67% more serious citations (type a) than a typical California assisted living residence (5 vs. CA avg 3).↑ 67% worse |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 8 | 4 | This facility has 100% more moderate citations (type b) than a typical California assisted living residence (8 vs. CA avg 4).↑ 100% worse |
|
Citations per year
Average citations per year since 2022.
| 3.3 | 2.5 | This facility has 32% more citations per year than a typical California assisted living residence (3.3 vs. CA avg 2.5).↑ 32% worse |
|
Citations per inspection
Average citations per inspection.
| 0.4 | 3.3 | This facility has 88% fewer citations per inspection than a typical California assisted living residence (0.4 vs. CA avg 3.3).↓ 88% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 34 | 16 | This facility has 113% more total visits than a typical California assisted living residence (34 vs. CA avg 16).↑ 113% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 18 | 13 | This facility has 38% more complaint visits than a typical California assisted living residence (18 vs. CA avg 13).↑ 38% worse |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 13 | 7 | This facility has 86% more other visits than a typical California assisted living residence (13 vs. CA avg 7).↑ 86% worse |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 3 | 4 | This facility has 25% fewer official inspections than a typical California assisted living residence (3 vs. CA avg 4).↓ 25% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with California regulators.
| 7 | 10 | This facility has 30% fewer complaint investigations than a typical California assisted living residence (7 vs. CA avg 10).↓ 30% better |
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
2.5 miles from city center
Estimated distance in miles from Daly City's city center to Serra Highlands Senior Living's address, calculated via Google Maps.
— 0.88 miles to nearest hospital (Kaiser Permanente South San Francisco Medical Center)
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Serra Highlands Senior Living is located in Daly City, California.
Here are the financial assistance programs available to residents in California.
The information below is reported by the California Department of Social Services and Department of Public Health.
| Peninsula Del Rey |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Daly City (St. Francis) | 150 | Yes | 76 | 4 | 10
Facility
10
CA AVG
11.6
Rank
#850 / 1397 | -
Facility
-
CA AVG
3.2
Rank
#1 / 1164 | 6
Facility
6
CA AVG
11
Rank
#747 / 1365 |
70.7%
Facility
70.7%
CA AVG
73.6%
Rank
#787 / 1289 | Pdr Subtenant LLC, Srg Califorina Mgmt LLC | - |
| Serra Highlands Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Daly City (Serramonte) | 120 | No | 56 | 3 | 18
Facility
18
CA AVG
11.6
Rank
#1088 / 1397 | 5
Facility
5
CA AVG
3.2
Rank
#895 / 1164 | 3
Facility
3
CA AVG
11
Rank
#1064 / 1365 |
46.7%
Facility
46.7%
CA AVG
73.6%
Rank
#1184 / 1289 | Pacifica Cl Ca LLC; Pacifica Daly 2 LP; Daly City | - |
| Serra Highlands Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Daly City (Serramonte) | 120 | No | 56 | 2 | 16
Facility
16
CA AVG
11.6
Rank
#1049 / 1397 | 5
Facility
5
CA AVG
3.2
Rank
#895 / 1164 | 3
Facility
3
CA AVG
11
Rank
#1064 / 1365 |
41.7%
Facility
41.7%
CA AVG
73.6%
Rank
#1214 / 1289 | Pacifica Cl Ca LLC; Pacifica Daly 2 LP; Daly City | Studio / 1 Bed / 2 Bed |
Serra Highlands Senior Living is in the Serramonte neighborhood of Daly City.
The legal owner and operator of Serra Highlands Senior Living is Pacifica Cl Ca Llc; Pacifica Daly 2 Lp; Daly City.
Serra Highlands Senior Living has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Serra Highlands Senior Living's occupancy is 47%.
Yes — see the floorplan options available at Serra Highlands Senior Living on this page.
Joshua Lambengco is the administrator of Serra Highlands Senior Living.
Serra Highlands Senior Living has 120 beds.
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