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Shenandoah Valley Westminster-Canterbury
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winchester, VA
Pathway through landscaped area near building Seniors walking a dog on a forest path Three seniors enjoying a walk on a wooded trail A resident and staff member strolling on a forested path

Shenandoah Valley Westminster-Canterbury

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winchester, VA
300 Westminster Canterbury Drive, Winchester, VA 22603 View map Calculator: See prices in your area
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Overview of Shenandoah Valley Westminster-Canterbury

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Shenandoah Valley Westminster-Canterbury (SVWC) is a CARF-accredited, non-profit Life Plan Community, administered by Andrew J. Heishman in Winchester, Virginia, offering independent living, assisted living, memory care, and skilled nursing under one roof. With a full continuum of senior care on 175 scenic acres, the community is a strong option for families planning for evolving care needs. This 66-bed community is moderately sized with a current occupancy of approximately 79%, which is in line with the Virginia average.

From a regulatory standpoint, the community’s inspection record reflects meaningful improvement over time, with the most recent inspection, conducted on November 20, 2025, a monitoring visit that concluded with zero deficiencies, a positive outcome following a self-reported incident. Across eight total inspections on record, only two resulted in any cited violations, or 25%, which is well below the Virginia average of 64.3%. With a cumulative deficiency count of 12, it is well below the statewide average of 32. Earlier inspections also cited documentation-related issues and emergency preparedness gaps, but no fines, license suspensions, or enforcement actions have been recorded. Complaint investigations conducted in prior years were also unsubstantiated.

The community’s clinical services include 24-hour staffing, licensed nurses and CNAs, skilled nursing, and access to rehabilitation services. Its nonprofit structure and CARF accreditation also signal a governance model that focuses on resident outcomes rather than profit, appealing to families seeking a mission-driven community.

With a Life Plan model, Shenandoah Valley Westminster-Canterbury is a good option for older adults seeking a long-term home where their evolving needs can be met, particularly for couples at different care levels. The natural setting, established nonprofit identity, and strong compliance record make this a credible option for families exploring senior living options in the area.

Facility Direct Line (540) 665-0156
Facility Direct Line (540) 665-0156 agingsupport@svwc.org
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Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Virginia state averages

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 29m per day ▼ 29% State avg: 41m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 26m per day ▲ 43% State avg: 1h 0m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 18m per day ▲ 56% State avg: 2h 7m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 47m per day ▲ 44% State avg: 3h 19m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 19m per day ▲ 280% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 24m per day ▼ 14% State avg: 28m per day · National avg: 28m per day
Bed community size
66-bed community Rank #260 / 365Bed count — State benchmarkedThis home is ranked 260th out of 365 homes in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 92 / 100 Rank #11 / 446Walk Score — State benchmarkedThis home is ranked 11th out of 446 homes in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate
79%
Rank #117 / 297Occupancy rate — State benchmarkedThis home is ranked 117th out of 297 homes in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
52 / 66
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJanuary 1, 2027
AccreditationsCARF Accredited

Ownership & Operating Entity

Shenandoah Valley Westminster-Canterbury is administered by Ms. Andrew J Heishman.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Contact Shenandoah Valley Westminster-Canterbury

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2020 · 6 years of data 12 deficiencies 2 complaints 8 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 6 Better Metrics better than Virginia average:
• Total deficiencies (63% below)
• Deficiencies per inspection (35% below)
• Inspections with violations (78% below)
• Inspection violation rate (61% below)
• Total complaints (71% below)
• Complaints per year (75% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1232 This facility has 63% fewer total deficiencies than a typical Virginia nursing home (12 vs. VA avg 32).↓ 63% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.52.3 This facility has 35% fewer deficiencies per inspection than a typical Virginia nursing home (1.5 vs. VA avg 2.3).↓ 35% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 814 This facility has had 43% fewer total inspections than the Virginia average (8 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 43% fewer
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 29 This facility has 78% fewer inspections with violations than a typical Virginia nursing home (2 vs. VA avg 9).↓ 78% better
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 25%64% This facility has 39 percentage points lower inspection violation rate than a typical Virginia nursing home (25% vs. VA avg 64%).↓ 39% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 27 This facility has 71% fewer total complaints than a typical Virginia nursing home (2 vs. VA avg 7).↓ 71% better
Complaints per year Info Average complaints per year since 2020. 0.31.2 This facility has 75% fewer complaints per year than a typical Virginia nursing home (0.3 vs. VA avg 1.2).↓ 75% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on November 20, 2025, found no deficiencies and did not substantiate the self-reported incident in resident care.
  • The November 20, 2024 renewal inspection cited two deficiencies for incomplete individualized service plans and failure to secure resident records.
  • The May 24, 2023 monitoring visit found 10 deficiencies including incomplete tuberculosis assessments, missing resident data, medication record errors, and unsecured hazardous materials.
Show Inspection Reports

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.03
39% worse than Virginia average

Virginia average: 1.46

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.66
53% better than Virginia average

Virginia average: 1.41

Short-stay resident measures
Significantly above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 18.9%
14% better than Virginia average

Virginia average: 22.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.0%
23% better than Virginia average

Virginia average: 11.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Virginia average

Virginia average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 85.3%
59% better than Virginia average

Virginia average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 57.4%
14% better than Virginia average

Virginia average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

This home is administered by Ms. Andrew J Heishman.

Places of interest near Shenandoah Valley Westminster-Canterbury

Address 0.0 miles from city center Info Estimated distance in miles from Winchester's city center to Shenandoah Valley Westminster-Canterbury's address, calculated via Google Maps.

Calculate Travel Distance to Shenandoah Valley Westminster-Canterbury

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Frequently Asked Questions about Shenandoah Valley Westminster-Canterbury

Is Shenandoah Valley Westminster-Canterbury in a walkable area?

Shenandoah Valley Westminster-Canterbury has a walk score of 92. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

When does Shenandoah Valley Westminster-Canterbury's license expire?

According to VA state health department records, Shenandoah Valley Westminster-Canterbury's license expires on January 1, 2027.

What is the occupancy rate at Shenandoah Valley Westminster-Canterbury?

Shenandoah Valley Westminster-Canterbury's occupancy is 79%.

Are pets allowed at Shenandoah Valley Westminster-Canterbury?

No, Shenandoah Valley Westminster-Canterbury has a no-pet policy.

Who is the administrator of Shenandoah Valley Westminster-Canterbury?

Ms. Andrew J Heishman is the administrator of Shenandoah Valley Westminster-Canterbury.

How many beds does Shenandoah Valley Westminster-Canterbury have?

Shenandoah Valley Westminster-Canterbury has 66 beds.

Has Shenandoah Valley Westminster-Canterbury had any deficiencies?

Shenandoah Valley Westminster-Canterbury has had 8 reported deficiencies since 2020 according to records from Virginia Department of Social Services (VDSS).

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