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Shenandoah Valley Westminster-Canterbury
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winchester, VA
Pathway through landscaped area near building Seniors walking a dog on a forest path Three seniors enjoying a walk on a wooded trail A resident and staff member strolling on a forested path

Shenandoah Valley Westminster-Canterbury

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winchester, VA
300 Westminster Canterbury Drive, Winchester, VA 22603 View map Calculator: See prices in your area
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Overview of Shenandoah Valley Westminster-Canterbury

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Shenandoah Valley Westminster-Canterbury (SVWC) is a CARF-accredited, non-profit Life Plan Community, administered by Andrew J. Heishman in Winchester, Virginia, offering independent living, assisted living, memory care, and skilled nursing under one roof. With a full continuum of senior care on 175 scenic acres, the community is a strong option for families planning for evolving care needs. This 66-bed community is moderately sized with a current occupancy of approximately 79%, which is in line with the Virginia average.

From a regulatory standpoint, the community’s inspection record reflects meaningful improvement over time, with the most recent inspection, conducted on November 20, 2025, a monitoring visit that concluded with zero deficiencies, a positive outcome following a self-reported incident. Across eight total inspections on record, only two resulted in any cited violations, or 25%, which is well below the Virginia average of 64.3%. With a cumulative deficiency count of 12, it is well below the statewide average of 32. Earlier inspections also cited documentation-related issues and emergency preparedness gaps, but no fines, license suspensions, or enforcement actions have been recorded. Complaint investigations conducted in prior years were also unsubstantiated.

The community’s clinical services include 24-hour staffing, licensed nurses and CNAs, skilled nursing, and access to rehabilitation services. Its nonprofit structure and CARF accreditation also signal a governance model that focuses on resident outcomes rather than profit, appealing to families seeking a mission-driven community.

With a Life Plan model, Shenandoah Valley Westminster-Canterbury is a good option for older adults seeking a long-term home where their evolving needs can be met, particularly for couples at different care levels. The natural setting, established nonprofit identity, and strong compliance record make this a credible option for families exploring senior living options in the area.

Facility Direct Line (540) 665-0156
Facility Direct Line (540) 665-0156 agingsupport@svwc.org
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Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Virginia averages

Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
29m
−29% State avg: 41m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 26m
+43% State avg: 1h 0m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
3h 18m
+56% State avg: 2h 7m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
4h 47m
+44% State avg: 3h 19m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
19m
+280% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
24m
−14% State avg: 28m per day · National avg: 28m per day

2 of 6 metrics below state avg

Standout metric: Physical Therapist is +280% above Virginia average

By The Numbers

Community insights.

Bed count Info A moderately sized community that may balance personal attention with shared amenities and social activities. 66 Rank #260 / 365Bed count — State benchmarkedThis home is ranked 260th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Walker's paradise. Daily errands do not require a car, with many shops and services nearby. Rank #11 / 434Walk Score — State benchmarkedThis home is ranked 11th out of 434 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
92 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #115 / 293Occupancy rate — State benchmarkedThis home is ranked 115th out of 293 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 293. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
79% This home usually has availability
Lower than the Virginia average: 85.7%
Occupied beds
52 / 66

About this community

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationJanuary 1, 2027
AccreditationsCARF Accredited

Ownership & Operating Entity

Shenandoah Valley Westminster-Canterbury is administered by Ms. Andrew J Heishman.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Contact Shenandoah Valley Westminster-Canterbury

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2020 · 6 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 12 deficiencies 2 complaints 7 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Virginia state average
Overall vs. VA average 0 Worse No metrics in this bucket. 4 Better Metrics better than Virginia average:
• Total deficiencies (63% below)
• Deficiencies per inspection (37% below)
• Total complaints (71% below)
• Complaints per year (75% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1232 This facility has 63% fewer total deficiencies than a typical Virginia nursing home (12 vs. VA avg 32).↓ 63% better
Deficiencies per inspection Info Average deficiencies per inspection. 1.72.7 This facility has 37% fewer deficiencies per inspection than a typical Virginia nursing home (1.7 vs. VA avg 2.7).↓ 37% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 714 This facility has had 50% fewer total inspections than the Virginia average (7 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 50% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 27 This facility has 71% fewer total complaints than a typical Virginia nursing home (2 vs. VA avg 7).↓ 71% better
Complaints per year Info Average complaints per year since 2020. 0.31.2 This facility has 75% fewer complaints per year than a typical Virginia nursing home (0.3 vs. VA avg 1.2).↓ 75% better
Show Inspection Reports

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.03
39% worse than Virginia average

Virginia average: 1.46

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.66
53% better than Virginia average

Virginia average: 1.41

Short-stay resident measures
Significantly above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 18.9%
14% better than Virginia average

Virginia average: 22.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.0%
23% better than Virginia average

Virginia average: 11.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Virginia average

Virginia average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 85.3%
59% better than Virginia average

Virginia average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 57.4%
14% better than Virginia average

Virginia average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

This home is administered by Ms. Andrew J Heishman.

Places of interest near Shenandoah Valley Westminster-Canterbury

Address 0.0 miles from city center Info Estimated distance in miles from Winchester's city center to Shenandoah Valley Westminster-Canterbury's address, calculated via Google Maps.

Calculate Travel Distance to Shenandoah Valley Westminster-Canterbury

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Compare Nursing Homes around the area

Info below is compiled from CMS reports & the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Virginia average is: 76.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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AL
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91
Facility 91
VA AVG 96
Rank #177 / 365
80.2%
Facility 80.2%
VA AVG 71%
Rank #103 / 293
+13%
4.72
Facility 4.72
VA AVG 3.74
Rank #29 / 70
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -64%+26%
$0
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9
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VA AVG 38.4
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3.0
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-73-
88
Facility 88
VA AVG 45
Rank #20 / 434
Richard Morin
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Facility $11.3MFiscal year ending 12/2023
VA AVG $19.9M
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Facility $13.8MFiscal year ending 12/2023
VA AVG $11.3M
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122.3%Fiscal year ending 12/2023
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VA AVG 76.3%
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495387
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AL
HC
HOS
IL
MC
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500
Facility 500
VA AVG 96
Rank #1 / 365
61.8%
Facility 61.8%
VA AVG 71%
Rank #204 / 293
-13%
5.59
Facility 5.59
VA AVG 3.74
Rank #13 / 70
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ +152%+49%
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16
Facility 16
VA AVG 38.4
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5.3
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65
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Facility $47.1MFiscal year ending 09/2023
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$29.2MFiscal year ending 09/2023
Facility $29.2MFiscal year ending 09/2023
VA AVG $11.3M
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62.2%Fiscal year ending 09/2023
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VA AVG 76.3%
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AL
IL
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32
Facility 32
VA AVG 96
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84.4%
Facility 84.4%
VA AVG 71%
Rank #76 / 293
+19%
5.73
Facility 5.73
VA AVG 3.74
Rank #12 / 70
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ +48%+53%
$0
Facility $0
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Rank #1 / 74
9
Facility 9
VA AVG 38.4
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3.0
Facility 3.0
VA AVG 8.9
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-27-
80
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VA AVG 45
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VA AVG $19.9M
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Facility $10.0MFiscal year ending 05/2024
VA AVG $11.3M
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42.5%Fiscal year ending 05/2024
Facility 42.5%Fiscal year ending 05/2024
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495402
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91
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60.4%
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VA AVG 71%
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7
Facility 7
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2.3
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$11.8MFiscal year ending 06/2024
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495183
Nursing Home Explorer

Frequently Asked Questions about Shenandoah Valley Westminster-Canterbury

Is Shenandoah Valley Westminster-Canterbury in a walkable area?

Shenandoah Valley Westminster-Canterbury has a walk score of 92. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

When does Shenandoah Valley Westminster-Canterbury's license expire?

According to VA state health department records, Shenandoah Valley Westminster-Canterbury's license expires on January 1, 2027.

What is the occupancy rate at Shenandoah Valley Westminster-Canterbury?

Shenandoah Valley Westminster-Canterbury's occupancy is 79%.

Are pets allowed at Shenandoah Valley Westminster-Canterbury?

No, Shenandoah Valley Westminster-Canterbury has a no-pet policy.

Who is the administrator of Shenandoah Valley Westminster-Canterbury?

Ms. Andrew J Heishman is the administrator of Shenandoah Valley Westminster-Canterbury.

How many beds does Shenandoah Valley Westminster-Canterbury have?

Shenandoah Valley Westminster-Canterbury has 66 beds.

Has Shenandoah Valley Westminster-Canterbury had any deficiencies?

Shenandoah Valley Westminster-Canterbury has had 12 reported deficiencies since 2020 according to records from Virginia Department of Social Services (VDSS).

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