Inspection Reports for
Sierra Ridge Memory Care

The complaint investigation was unannounced and addressed multiple allegations including inadequate staffing and emergency pull cords not functioning. After investigation, all allegations were found to be unsubstantiated or unfounded, meaning there was insufficient evidence to prove violations occurred.

All allegations were found to be unsubstantiated or unfounded based on interviews, observations, and records reviewed. Staffing was deemed adequate, emergency pull cords were functioning after maintenance, medications were given as directed, incidents were properly reported, activities were appropriately conducted, hygiene supplies were sufficient, showers were provided as scheduled, and no volunteers were present requiring fingerprint clearance.

The complaint included allegations that staff did not provide responsible party resident's records, did not provide a refund in a timely manner, and did not provide an itemized bill. All allegations were found to be unsubstantiated or unfounded based on interviews, documentation review, and observations.

The investigation found the allegations unsubstantiated or unfounded. Staff did provide requested resident records prior to discharge. The refund due to the responsible party was delayed due to lack of response from the responsible party, and itemized bills were sent monthly as required.

The complaint involved two allegations: staff not following a resident's care plan and staff failing to notify the resident's responsible party when the resident left the facility. Both allegations were found to be unfounded based on record reviews and interviews.

The investigation found that staff were following the resident's care plan and had properly notified the responsible party based on updated power of attorney paperwork. Therefore, both allegations were determined to be unfounded.

The complaint alleged that a resident sustained multiple injuries due to staff neglect, staff did not provide drinking cups, and staff were not maintaining residents' hygiene. The investigation found these allegations to be unfounded.

The investigation found all allegations to be unfounded. Resident injuries were not due to staff neglect, drinking cups were provided, and staff assisted residents with hygiene as required.

The Licensing Program Analyst conducted a tour, collected documents, and interviewed staff. No deficiencies were cited during the visit.

The complaint involved three allegations: staff not dispensing medication as prescribed, staff not refilling medication prescriptions timely, and staff not ensuring residents' showering needs were met. All allegations were either unsubstantiated or unfounded after investigation.

The investigation found the allegations that staff did not dispense medication as prescribed and did not refill medication prescriptions timely to be unsubstantiated due to conflicting staff opinions and insufficient evidence. The allegation that staff did not ensure residents' showering needs were met was found to be unfounded as one staff member was able to regularly get the resident to shower.

The complaint investigation was conducted following allegations that the licensee overcharged a resident and failed to provide the resident’s DNR directives to medical personnel. Both allegations were found to be unfounded based on records review and interviews.

The investigation found both allegations to be unfounded. The facility did not overcharge the resident as the pre-admission fee was honored from a previous facility. The facility also provided the resident's POLST/DNR form to the hospital, ensuring medical personnel were aware of the resident’s DNR wishes.

The complaint alleged that staff were not providing care and supervision to a resident. The allegation was found to be unsubstantiated after investigation.

The investigation found that resident R1 had fallen several times due to a recurring medical condition causing sudden running behavior. Staff attempted various interventions and hospice services were involved, but it was concluded that additional staff or supervision would likely not have prevented the falls. The allegation was unsubstantiated.

The facility was found to be clean, well-maintained, and in substantial compliance with regulations. No deficiencies were cited during the inspection.

The facility appeared clean and free of hazards. Food supplies and medication storage met requirements, and residents appeared safe and comfortable during the visit.

The complaint involved allegations that staff did not ensure sufficient assistance with toileting, did not provide adequate laundry services, and left a resident in urine-soaked clothing for an extended period. The investigation found the first two allegations unfounded and the last allegation unsubstantiated due to insufficient evidence.

The investigation found the allegations to be unfounded or unsubstantiated. Staff shortages were acknowledged but residents' basic needs were met. Laundry services were maintained despite staffing challenges. One allegation about residents left in urine-soaked clothing was unsubstantiated due to lack of evidence.

Complaint filed on 2024-04-19 against the prior license. The complaint is unrelated to the current license issued on 2024-04-25. Further investigation is needed.

The complaint was unrelated to the current license issued on 2024-04-25. Further investigation is needed at this time.

The complaint was filed on 2024-04-19 against the prior license and is unrelated to the new license issued on 2024-04-25.

The licensing evaluator met with the Resident Care Director and staff to explain the purpose of the visit and conducted an exit interview. No specific findings or deficiencies were detailed in the report.

The facility was toured and found to be clean, newly redecorated, and in substantial compliance with regulations. Appropriate resident and staff files were maintained, and the facility had proper postings and materials for activities.

The applicant and administrator demonstrated understanding of community care facility licensing laws, including facility operation, admission policies, staffing, health conditions, emergency preparedness, complaints reporting, and pre-licensing readiness. Identification was verified and required documentation was obtained.

The facility has followed through appropriately with individual physicians regarding the skin conditions. No further issues were noted at the time of the visit.