Inspection Reports for
Signal Mountain Senior Living

1005 Mountain Creek Rd #5, Chattanooga, TN 37405, TN, 37405

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Deficiencies (last 6 years)

Deficiencies (over 6 years) 4.7 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

7% worse than Tennessee average
Tennessee average: 4.4 deficiencies/year

Deficiencies per year

12 9 6 3 0
2017
2018
2019
2020
2022
2023

Inspection Report

Follow-Up
Deficiencies: 0 Date: Jul 19, 2023

Visit Reason
The visit was a follow-up survey conducted to determine if previously identified deficient practices detrimental to the health, safety, and welfare of residents had been corrected as stated in the facility's approved plan of correction.

Complaint Details
The initial complaint survey was conducted from April 10, 2023, through May 5, 2023, which led to the suspension of admissions due to deficient practices. The follow-up survey confirmed correction of these deficiencies.
Findings
The follow-up survey found that the deficient practices had been corrected and the facility returned to substantial compliance for state licensing purposes. Consequently, the suspension of admission was lifted.

Inspection Report

Complaint Investigation
Deficiencies: 4 Date: May 5, 2023

Visit Reason
A complaint survey was conducted due to allegations of violations affecting the health, safety, and welfare of residents, including drug overdoses, falls, and failure to follow facility policies.

Complaint Details
The complaint investigation revealed deficiencies including drug overdoses without proper care planning or response, multiple falls with inadequate follow-up care, failure to implement safety interventions, and inconsistent weight monitoring for a cognitively impaired resident with a PEG tube. Some incidents resulted in hospitalization and one resident death.
Findings
The facility was found to have multiple deficiencies including failure to properly manage residents with substance abuse histories, inadequate response to medical emergencies, failure to implement safety interventions for high fall risk residents, and inconsistent nutritional monitoring. These deficiencies were deemed detrimental to resident health and safety.

Deficiencies (4)
Violation of Tenn. Comp. R. and Reg. 0720-18-.03(1)(a) for failure to comply with federal statutes or rules.
Violation of Tenn. Comp. R. and Reg. 0720-18-.04(12) for failure to develop, maintain, and adhere to required written policies and procedures.
Violation of Tenn. Comp. R. and Reg. 0720-18-.04(15) for failure to adopt safety policies protecting residents from accident and injury.
Violation of Tenn. Comp. R. and Reg. 0720-18-.06(9)(d)3 for failure to meet nutritional needs according to recognized dietary practices and practitioner orders.
Report Facts
Type A Civil Monetary Penalties: 4 Civil Monetary Penalty Amount: 20000

Inspection Report

Complaint Investigation
Deficiencies: 0 Date: May 5, 2023

Visit Reason
A complaint survey was conducted on the premises of The Bay At Highlands Health And Rehabilitation Center, resulting in deficiencies cited affecting the health, safety, and welfare of residents.

Complaint Details
The complaint survey conducted on May 5, 2023, resulted in deficiencies affecting resident health, safety, and welfare. The suspension of admissions was issued on May 30, 2023, and lifted on July 26, 2023, after correction of deficiencies. The Statement of Deficiencies was amended on January 2, 2024.
Findings
Deficiencies were cited following the complaint survey, which led to a suspension of admissions and assessment of civil monetary penalties. The suspension was later lifted after a follow-up survey confirmed correction of deficient practices.

Report Facts
Civil Monetary Penalty: 1500 Civil Monetary Penalty: 1500 Days suspension notice: 8 Days to hearing: 30 Days to order issuance: 10 Days to correction notification: 5

Inspection Report

Enforcement
Census: 69 Deficiencies: 3 Date: Mar 20, 2023

Visit Reason
The inspection was conducted due to deficiencies found related to fire safety evacuation, fire drills during sleeping hours, and failure to revise care plans after significant changes in resident condition.

Findings
The facility failed to evacuate eleven of sixty-nine residents within thirteen minutes during a fire drill, with eight residents refusing to participate and three not evacuating in time. The facility also failed to conduct required fire drills during sleeping hours and did not update care plans for two residents after significant condition changes.

Deficiencies (3)
Tenn. Comp. R. and Reg.0720-26-.08 (8) Admissions, Discharges, and Transfers: The facility retained residents who could not evacuate within thirteen minutes without complying with NFPA Life Safety Code and International Building Code requirements.
Tenn. Comp. R. and Reg.0720-26-.10(3)(b) Life Safety: The facility failed to conduct one fire drill per quarter during sleeping hours as required.
Tenn. Comp. R. and Reg.0720-26-25-.12(5)(a) Plan of Care: The facility failed to revise care plans for two residents after significant changes in their condition.
Report Facts
Residents present: 69 Residents failed to evacuate in time: 11 Residents refused participation: 8 Residents not evacuated within required time: 3 Civil Monetary Penalty: 4250 Individual CMP amounts: 1000 Individual CMP amounts: 750 Individual CMP amounts: 1000

Inspection Report

Enforcement
Deficiencies: 1 Date: May 17, 2022

Visit Reason
The document is a Consent Order related to disciplinary action against The Terrace at Mountain Creek following findings of noncompliance during an inspection.

Findings
A Licensed Practical Nurse administered medication intended for one resident to another, causing adverse reactions. The facility was found not in substantial compliance with Tennessee Rules and Regulations regarding medication administration.

Deficiencies (1)
Tenn. Comp. R. & Reg. 1200-08-25-.07 (5)(b) was violated when a Licensed Practical Nurse administered medication inconsistently with the resident's plan of care, resulting in adverse reactions.
Report Facts
Civil Monetary Penalty: 1000 Monitoring duration: 72 License number: 257

Employees mentioned
NameTitleContext
Vishan J. RamcharanAssociate General CounselSigned Consent Order on behalf of Health Facilities Commission

Inspection Report

Plan of Correction
Deficiencies: 2 Date: Jun 3, 2020

Visit Reason
The document is an Order of Compliance hearing held on June 3, 2020, regarding the Petition for Order of Compliance filed by The Terrace at Mountain Creek following an Agreed Order issued on October 2, 2019. The purpose is to address probation status, corrective actions, and penalties related to deficiencies cited in prior inspections.

Findings
The facility was placed on probation due to deficiencies including medication administration, fire safety evacuation, and failure to conduct proper fire drills. The Order outlines corrective actions such as staff training, fire drill documentation, management changes, and payment of civil monetary penalties totaling $29,000. The Board found that the facility complied with the October 2019 Agreed Order and lifted the probation.

Deficiencies (2)
The facility failed to ensure proper medication administration procedures were followed. Staff must be trained on medication administration.
The facility failed to properly conduct and document fire safety evacuation procedures and fire drills. Staff must be trained on fire safety evacuation and fire drills must be conducted each shift quarterly and during sleeping hours.
Report Facts
Civil monetary penalties: 29000 Civil monetary penalties: 26000 Civil monetary penalties: 3000 Civil monetary penalties: 2000 Civil monetary penalties: 3000 Payment plan cost limit: 10000 Probation duration: 6 Probation duration: 12 Management transition period: 90 Representative hours: 20

Employees mentioned
NameTitleContext
Kayne AndersonControlling EntityAgreed to identify new manager and maintain a representative at the facility.
Caroline R. TippensSenior Associate General CounselPrepared the Order of Compliance document.

Inspection Report

Enforcement
Deficiencies: 3 Date: Feb 5, 2020

Visit Reason
This document is a Consent Order related to enforcement action against The Terrace at Mountain Creek assisted-care living facility following findings of violations and failure to correct deficiencies from prior surveys and complaint investigations.

Findings
The facility was found to have multiple deficiencies including failure to ensure all medications were administered properly, failure to follow up on missed medications, and failure to assess and manage fall risks for residents. These violations led to disciplinary action and civil monetary penalties.

Deficiencies (3)
The facility failed to ensure all medications were administered according to physician orders and failed to implement corrective action plans as required.
The facility failed to provide documentation for follow-up on missed medication doses for multiple residents.
The facility failed to adequately and completely assess fall risks for Resident #28, resulting in no interventions to address fall risks.
Report Facts
Civil monetary penalties: 1500 Missed medication doses: 6 Missed medication doses: 3 Missed medication doses: 3 Missed medication doses: 4 Missed medication doses: 3 Missed medication doses: 1 Missed medication doses: 1 Missed medication doses: 1 Missed medication doses: 2 Missed medication doses: 2 Missed medication doses: 1 Missed medication doses: 1

Inspection Report

Follow-Up
Deficiencies: 0 Date: Jan 15, 2020

Visit Reason
A follow-up survey was conducted on January 15, 2020, to determine if the deficient practices identified during the August 2019 complaint and revisit survey had been corrected.

Complaint Details
The visit was complaint-related, triggered by a complaint survey conducted August 5-12, 2019, which resulted in a suspension of admissions due to deficient practices. The follow-up survey found the deficiencies corrected.
Findings
The surveyors determined that the deficient practices detrimental to the health, safety, or welfare of the residents had been corrected and the facility returned to substantial compliance, leading to the lifting of the suspension of admission of new residents.

Report Facts
Survey dates: Aug 5, 2019 Survey date: Jan 15, 2020

Notice

Deficiencies: 0 Date: Aug 12, 2019

Visit Reason
A Department of Health survey team conducted a revisit complaint survey at The Terrace at Mountain Creek from August 5 through August 12, 2019, to investigate violations of licensure statutes and regulations.

Complaint Details
The visit was a revisit complaint survey. The violations were substantiated, resulting in suspension of admissions and monetary penalties.
Findings
The investigation revealed violations detrimental to the health, safety, or welfare of residents, leading to the suspension of new admissions and assessment of civil monetary penalties totaling $26,000.

Report Facts
Civil monetary penalties: 26000 Inappropriately placed residents: 8 Special monitor hours: 20

Inspection Report

Complaint Investigation
Deficiencies: 10 Date: Aug 5, 2019

Visit Reason
The Department of Health conducted a complaint survey from August 5 to August 12, 2019, at The Terrace at Mountain Creek to investigate allegations of noncompliance with assisted living facility regulations.

Complaint Details
The complaint survey was conducted from August 5 to August 12, 2019. Surveyors substantiated multiple deficiencies related to medication administration, resident care, staffing, sanitation, resident transfers, and fire safety. The Commissioner suspended admissions and imposed civil monetary penalties based on these findings.
Findings
Surveyors found multiple deficiencies including failure to administer medications properly, inadequate assistance with activities of daily living, insufficient staffing, failure to maintain a sanitary environment, failure to discharge residents requiring higher care, and failure to conduct proper fire drills. The facility was also cited for failure to provide proper resident care and documentation.

Deficiencies (10)
The facility failed to ensure medications were administered as ordered for fourteen residents and failed to meet activities of daily living needs for seven residents, creating an unsafe environment.
The facility failed to provide personal services to six residents requiring assistance with feeding, toileting, and bathing, including failure to provide scheduled showers.
The facility failed to report an allegation of neglect involving a resident who was pocketing food and not fed her lunch, and the Executive Director did not investigate or report the allegation.
The facility failed to discharge residents who displayed verbal and physical behaviors posing imminent danger and failed to transfer a resident requiring a higher level of care.
The facility failed to provide thirty-day notice prior to increasing fee schedules and failed to provide a written admission agreement to a resident.
The facility failed to maintain a clean and sanitary environment, including overflowing garbage and soiled incontinence products in the clean supply room.
The facility failed to ensure resident complaints or grievances were recorded and responded to promptly.
The facility failed to maintain adequate staffing levels to meet resident needs, contributing to failures in medication administration, showering, and feeding.
The facility failed to ensure fire drills were conducted quarterly on all shifts, including during sleeping hours, and staff were unfamiliar with fire plan procedures.
During a fire drill, the facility failed to evacuate 52 of 75 residents within thirteen minutes and improperly evacuated a resident by dragging their mattress.
Report Facts
Residents present: 93 Licensed capacity: 75 Residents failed medication administration: 14 Residents failed ADLs: 7 Residents requiring personal services not provided: 6 Civil monetary penalties: 26000 Civil monetary penalties: 29000 Residents evacuated during fire drill: 52 Residents not evacuated during fire drill: 23

Inspection Report

Complaint Investigation
Deficiencies: 3 Date: Apr 18, 2018

Visit Reason
The Department surveyors conducted a complaint survey and annual licensure survey on the facility to investigate serious violations of state laws and regulations resulting in endangerment to the health, safety, and welfare of residents.

Complaint Details
The complaint survey conducted on April 18, 2018, was substantiated by findings of serious violations including unlicensed medication administration and failure to update resident care plans.
Findings
The survey found that the facility failed to update care plans to include hospice care and emergency evacuation plans for residents, and unlicensed medication technicians administered medications. These violations constituted grounds for disciplinary action.

Deficiencies (3)
Rule 1200-08-25-.07(b) requires all drugs and biologicals to be administered by a licensed professional, but unlicensed medication technicians administered insulin and other medications to residents.
Rule 1200-08-25-.08(7) requires admissions to include updated care plans, but the facility failed to revise care plans to include hospice care and emergency evacuation plans for residents.
Rule 1200-08-25-.12(5)(a) requires documented plans and procedures for evacuation of all residents, but the facility's care plans lacked emergency evacuation plans.
Report Facts
Civil monetary penalties: 1500 Medication units administered: 3 Resident admission dates: 2015 Resident admission dates: 2017

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Jan 6, 2017

Visit Reason
The inspection was conducted as a complaint survey on January 6, 2017, following concerns about resident safety and supervision at The Terrace at Mountain Creek.

Complaint Details
The complaint investigation was substantiated based on findings that Resident #3 eloped and was found injured outside the facility, and Resident #2 eloped through a secure unit door. The facility admitted failure to provide daily awareness and a secure environment for these residents.
Findings
The surveyors found serious violations of state laws and regulations resulting in endangerment to the health, safety, and welfare of residents. Specifically, two residents eloped from the facility, and the facility failed to provide daily awareness of their whereabouts and a secure environment.

Deficiencies (2)
Rule 1200-08-25-.07(a)(2) [LIFE SAFETY]: The facility failed to ensure safety for residents, including failure to prevent elopement incidents.
Rule 1200-08-25-.07(7)(a)(3): The facility failed to provide daily awareness of residents' whereabouts, compromising resident safety.
Report Facts
Civil monetary penalties: 1000 Dates of incidents: Resident #3 eloped on October 25-26, 2016; Resident #2 eloped on November 3-4, 2016.

Employees mentioned
NameTitleContext
Kendra SimpsonAdministratorAdmitted facility failed to provide daily awareness of residents' location.

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