Complete Care at Silver Lake

Complete Care at Silver Lake is a Memory Care Home in Delaware

Complete Care at Silver… is a Memory Care Home in Delaware

Complete Care at Silver Lake

1080 Silver Lake Blvd, Dover, DE 19904 View Map

Complete Care at Silver Lake is a Memory Care Home in Delaware

Complete Care at Silver… is a Memory Care Home in Delaware

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Overview of Complete Care at Silver Lake

Located in Dover, Delaware, prioritize a hands-on approach with frequent leadership visits, creating a supportive and familiar environment where everyone feels like family. Complete Care can help to the whole person, addressing mental, physical, social, and spiritual needs. Activities are designed with resident preferences in mind, ensuring a fulfilling and engaging experience. Only the most caring individuals qualify to join the Complete Care team. Their dedication to resident well-being shines through in every interaction, fostering a sense of belonging and connection.

Complete Care offers a wide range of services to meet diverse needs. This includes short-term rehabilitation, long-term care, orthopedic rehab, subacute care, and specialized memory care services. Their expert staff provides outstanding medical and clinical care, focusing on resident well-being at every stage. Complete Care offers private and semi-private rooms with a variety of amenities to enhance comfort and well-being. Residents enjoy free Wi-Fi, cable TV, and convenient on-site beauty salon services.

(302) 734-5990

Managed by Steve Smith

Nursing Home Administrator

Steve Smith serves as the Nursing Home Administrator at Complete Care at Silver Lake. He leads the community with a commitment to building strong relationships with residents and maintaining a dedicated, long-tenured staff. His leadership reflects the community’s focus on exemplary, compassionate care that goes beyond traditional standards.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.26/day
Overall rating Info Based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Based on deficiencies found during state health inspections.
3/5
Staffing Info Based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in Delaware
Occupancy rate 96.3%
Residents per day (avg) 114
Occupancy rate
96.3%
Residents per day (avg)
114

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

61% of new residents, usually for short-term rehab.

Typical stay 4 - 5 months

Private pay

29% of new residents, often for short stays.

Typical stay 1 months

Medicaid

9% of new residents, often for long-term daily care.

Typical stay 6 - 7 months

Finances and operations

Proprietary home
Individual
Home revenue
$15.1M
Profit
$448.3K
Proprietary home Individual
Home revenue
$15,050,400.00
Profit
$448,340.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.8M
32.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.8M
Total costs $14.6M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Nursing Home
License Date
January 6, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 1116
CMS Certification Number: 85027

Ownership & operating entity

Complete Care at Silver Lake is administrated by Steven Smith.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Donna Burns
Director of Nursing email: [email protected]

What does this home offer?

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Housing Options: Private Rooms / Semi-Private Rooms

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Building Type: Single-story

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Transportation Services

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Fitness and Recreation

Types of Care at Complete Care at Silver Lake

Nursing Home Memory Care
Contact Complete Care at Silver Lake

Comparison Chart

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Compare Memory Care around Dover
Complete Care at Silver Lake
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Dover
120
No
A+
7
-
96.3%
$15,031,996.00
$4,843,487.00
32.2%
114.40
4/5
4.2569
3/5
4/5
5/5
2
Private Rooms / Semi-Private Rooms
Westminster Village Assisted Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dover
99
No
-
35
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Courtland Manor
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Dover
77
No
-
54
SCHURMAN, DANIEL
81.7%
-
-
-
70.90
2/5
4.5989
2/5
4/5
4/5
2
Private Rooms / Semi-Private Rooms
A Nurturing Hand Assisted Living, LLC
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Baltimore
7 Residents
No
-
88
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
Home Instead
HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dover
-
No
A+
75
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms

Places of interest near Complete Care at Silver Lake

Address 2 miles from city center

Address 1080 Silver Lake Blvd, Dover, DE 19904

Calculate Travel Distance to Complete Care at Silver Lake

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

149
Total Staff
122
Employees
27
Contractors
48,602
Total Hours (Quarter)
66
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse198.7 Yes
Licensed Practical Nurse288.4 Yes
Certified Nursing Assistant608.1 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
116 staff
8.2hs shift avg
Physicians & Practitioners
13 staff
7.9hs shift avg
Therapy Services
12 staff
7.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.7hs shift avg
Dietary Services
3 staff
8.1hs shift avg
Other Services
2 staff
7hs shift avg
Contractor Analysis
14.8%
of total hours from contractors
7,192 contractor hours this quarter
Registered Nurse: 6 Licensed Practical Nurse: 7 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Physical Therapy Assistant: 3 Speech Language Pathologist: 4 Qualified Social Worker: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6006022,88291100%8.1
Licensed Practical Nurse217287,11191100%8.4
Registered Nurse136196,64191100%8.7
Nurse Aide in Training9093,57791100%7.6
Clinical Nurse Specialist9092,5306976%7.8
Other Dietary Services Staff2029687987%8.1
Nurse Practitioner4047876369%8.1
Speech Language Pathologist0446977987%8
Physical Therapy Aide0225886268%7.5
Mental Health Service Worker1015126470%8
Dietitian1014635763%8.1
Physical Therapy Assistant0334335965%7.3
Respiratory Therapy Technician0334255662%6.8
Qualified Social Worker0224115358%7.7
Administrator1014085156%8
Dental Services Staff1011713336%5.2

Health Inspection History

Source: CMS Health Citations (Dec 2022 – Jan 2025)

3
Inspections
30
Total Citations
0
Critical (J-L)
2
Serious (G-I)
10
Citations/Inspection
Jan 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
27
Serious (G-I)
2
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
8
27% of total
Resident Rights
3
10% of total
Abuse, Neglect & Exploitation
3
10% of total
Infection Control
2
7% of total
Pharmacy Services
2
7% of total
Environmental
1
3% of total
Citation Sources
Standard Inspections 29
Complaint Investigations 4
State Comparison (DE)
Avg Citations (State)
38.9
This Facility: 30
Avg Critical (State)
0.9
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jan 23, 2025 D Abuse/NeglectF0600 Corrected
Jan 23, 2025 D Abuse/NeglectF0609 Corrected
Jan 23, 2025 E Infection ControlF0880 Corrected
Jan 23, 2025 F Infection ControlF0881 Corrected
Jan 23, 2025 D NutritionF0804 Corrected
Jan 23, 2025 F NutritionF0812 Corrected
Jan 23, 2025 G Quality of CareF0689 Corrected
Jan 23, 2025 D Quality of CareF0742 Corrected
Jan 23, 2025 D Care PlanningF0660 Corrected
Jan 23, 2025 D Resident RightsF0552 Corrected
Jan 23, 2025 D Resident RightsF0623 Corrected
Jan 23, 2025 D Resident RightsF0625 Corrected
Feb 12, 2024 C PharmacyF0756 Corrected
Feb 12, 2024 D Quality of CareF0688 Corrected
Feb 12, 2024 D Quality of CareF0791 Corrected
Feb 12, 2024 D Care PlanningF0644 Corrected
Feb 12, 2024 D Care PlanningF0656 Corrected
Feb 12, 2024 E Care PlanningF0657 Corrected
Feb 12, 2024 D Care PlanningF0842 Corrected
Dec 09, 2022 D Abuse/NeglectF0943 Corrected
Dec 09, 2022 E EnvironmentalF0908 Corrected
Dec 09, 2022 D NutritionF0803 Corrected
Dec 09, 2022 E NutritionF0812 Corrected
Dec 09, 2022 D PharmacyF0761 Corrected
Dec 09, 2022 G Quality of CareF0684 Corrected
Dec 09, 2022 D Quality of CareF0688 Corrected
Dec 09, 2022 D Quality of CareF0693 Corrected
Dec 09, 2022 D Quality of CareF0695 Corrected
Dec 09, 2022 D Care PlanningF0637 Corrected
Dec 09, 2022 D Care PlanningF0657 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care Management
Resident Census by Payment Source
111 Total Residents
Medicare 15 (13.5%)
Medicaid 90 (81.1%)
Private Pay/Other 6 (5.4%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
8.3 Score
13% better than avg Delaware avg: 9.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
14.4 Score
24% better than avg Delaware avg: 19.0

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
11.8%
Lost Too Much Weight
7.8%
Urinary Tract Infection
0.3%
Depressive Symptoms
45.7%
Falls with Major Injury
5.7%
Pneumococcal Vaccine
99.3%
Antipsychotic Use
8.5%
Walking Ability Worsened
9.2%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
7.1%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
22.1%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
94.9% 16% better than avg Delaware: 82.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
3.0% 231% worse than avg Delaware: 0.9%
Influenza Vaccine
95.4% 15% better than avg Delaware: 83.1%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $48K Delaware avg: $98K 52% better than avg
Number of Fines 1 Delaware avg: 1.9
Compared to Delaware Average Facility: $48K | Delaware Avg: $98K
Penalty History

Showing all 1 penalties (Jan 2025 - Jan 2025)

Jan 23, 2025 Civil Money Penalty
$48K

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Delaware Seniors

Program
State Program Name
Eligibility
Benefits
Elderly and Disabled Waiver
Delaware Medicaid E&D Waiver
Official government program page
  • General: Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • DE Specifics: Small state, faster processing in some areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
Delaware Caregiver Support Program
DE Caregiver Support (NFCSP)
  • General: Caregiver of someone 60+, Delaware resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • DE Specifics: Limited slots; rural focus.
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
  • General: Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (300% FBR).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • DE Specifics: Limited to specific areas (e.g., New Castle County); few providers.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Medicare Savings Program (MSP)
Delaware Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • DE Specifics: Three tiers; broader limits than some states.
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Delaware SCSEP (federally funded, state-administered)
Official government program page
  • General: Age 55+, unemployed, low-income, Delaware resident.
  • Income Limits (2025): ~$1,983/month (125% FPL, individual).
  • Asset Limits: Not specified; income-focused.
  • DE Specifics: Priority for veterans, rural residents; ~400 slots/year.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Delaware Seniors

Delaware Medicaid E&D Waiver

Elderly and Disabled Waiver

Requirements:
  • General:
    Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • DE Specifics:
    Small state, faster processing in some areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
DE Caregiver Support (NFCSP)

Delaware Caregiver Support Program

Requirements:
  • General:
    Caregiver of someone 60+, Delaware resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • DE Specifics:
    Limited slots; rural focus.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Delaware Medicaid PACE

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (300% FBR).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • DE Specifics:
    Limited to specific areas (e.g., New Castle County); few providers.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Delaware Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • DE Specifics:
    Three tiers; broader limits than some states.
Benefits without Contact:
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Delaware SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Delaware resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL, individual).
  • Asset Limits:
    Not specified; income-focused.
  • DE Specifics:
    Priority for veterans, rural residents; ~400 slots/year.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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