Complete Care at Silver Lake

Complete Care at Silver Lake is a Memory Care Home in Delaware

Complete Care at Silver… is a Memory Care Home in Delaware

Complete Care at Silver Lake

1080 Silver Lake Blvd, Dover, DE 19904 View Map

Complete Care at Silver Lake is a Memory Care Home in Delaware

Complete Care at Silver… is a Memory Care Home in Delaware

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Overview of Complete Care at Silver Lake

Located in Dover, Delaware, prioritize a hands-on approach with frequent leadership visits, creating a supportive and familiar environment where everyone feels like family. Complete Care can help to the whole person, addressing mental, physical, social, and spiritual needs. Activities are designed with resident preferences in mind, ensuring a fulfilling and engaging experience. Only the most caring individuals qualify to join the Complete Care team. Their dedication to resident well-being shines through in every interaction, fostering a sense of belonging and connection.

Complete Care offers a wide range of services to meet diverse needs. This includes short-term rehabilitation, long-term care, orthopedic rehab, subacute care, and specialized memory care services. Their expert staff provides outstanding medical and clinical care, focusing on resident well-being at every stage. Complete Care offers private and semi-private rooms with a variety of amenities to enhance comfort and well-being. Residents enjoy free Wi-Fi, cable TV, and convenient on-site beauty salon services.

(302) 734-5990

Managed by Steve Smith

Nursing Home Administrator

Steve Smith serves as the Nursing Home Administrator at Complete Care at Silver Lake. He leads the community with a commitment to building strong relationships with residents and maintaining a dedicated, long-tenured staff. His leadership reflects the community’s focus on exemplary, compassionate care that goes beyond traditional standards.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.26/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Delaware average
Occupancy rate 93.8%
Residents per day (avg) 114
Occupancy rate
93.8%
Residents per day (avg)
114

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 26 days

Private pay

51% of new residents, often for short stays.

Typical stay 29 days

Medicaid

13% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$17.8M
Profit
$1.8M
Proprietary home Corporation
Home revenue
$17,840,503.00
Profit
$1,833,262.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.1M
28.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.9M
Total costs $16.0M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Nursing Home
License Date
January 6, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 1116
CMS Certification Number: 85027

Ownership & operating entity

Complete Care at Silver Lake is administrated by Steven Smith.

Safety & Compliance

Hoyer Lift

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Donna Burns
Director of Nursing email: [email protected]

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Post-Acute Care
Skilled Nursing
Long-Term Care

Amenities & Lifestyle

Programs & Activities

Specific Programs
Services, What to Expect, Careers, Contact

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Complete Care at Silver Lake

Nursing Home Memory Care
Contact Complete Care at Silver Lake

Compare Memory Care around Dover

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Complete Care at Silver Lake
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Dover
120
No
A+
7
-
93.8%
$16,498,363.00
$5,079,672.00
30.8%
114.40
4/5
4.2569
3/5
4/5
5/5
2
Private Rooms / Semi-Private Rooms
Harmony at Kent
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dover
115
No
-
33
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Courtland Manor
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Dover
77
No
-
54
SCHURMAN, DANIEL
81.7%
-
-
-
70.90
2/5
4.5989
2/5
4/5
4/5
2
Private Rooms / Semi-Private Rooms
A Nurturing Hand Assisted Living, LLC
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Baltimore
7 Residents
No
-
88
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
Home Instead
HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dover
-
No
A+
75
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms

Places of interest near Complete Care at Silver Lake

Address 2 miles from city center

Address 1080 Silver Lake Blvd, Dover, DE 19904

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

149
Total Staff
122
Employees
27
Contractors
48,602
Total Hours (Quarter)
66
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse198.7 Yes
Licensed Practical Nurse288.4 Yes
Certified Nursing Assistant608.1 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
116 staff
8.2hs shift avg
Physicians & Practitioners
13 staff
7.9hs shift avg
Therapy Services
12 staff
7.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.7hs shift avg
Dietary Services
3 staff
8.1hs shift avg
Other Services
2 staff
7hs shift avg
Contractor Analysis
14.8%
of total hours from contractors
7,192 contractor hours this quarter
Registered Nurse: 6 Licensed Practical Nurse: 7 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Physical Therapy Assistant: 3 Speech Language Pathologist: 4 Qualified Social Worker: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6006022,88291100%8.1
Licensed Practical Nurse217287,11191100%8.4
Registered Nurse136196,64191100%8.7
Nurse Aide in Training9093,57791100%7.6
Clinical Nurse Specialist9092,5306976%7.8
Other Dietary Services Staff2029687987%8.1
Nurse Practitioner4047876369%8.1
Speech Language Pathologist0446977987%8
Physical Therapy Aide0225886268%7.5
Mental Health Service Worker1015126470%8
Dietitian1014635763%8.1
Physical Therapy Assistant0334335965%7.3
Respiratory Therapy Technician0334255662%6.8
Qualified Social Worker0224115358%7.7
Administrator1014085156%8
Dental Services Staff1011713336%5.2

Health Inspection History

Total Health inspections 3
32% below Delaware average
Delaware average: 4.4

Last Health inspection on Jan 2025

Total Health citations 30
23% below Delaware average
Delaware average: 38.9

10 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 29 citations
Complaint investigations 4 citations
Breakdown of citations
Critical Health citations 0
100% below Delaware average
Delaware average: 0.9
Serious Health citations 2
67% above Delaware average
Delaware average: 1.2
Moderate Health citations 27

Minor Health citations 1
Citations history (last 3 years)
Abuse/Neglect moderate citation Jan 23, 2025
Corrected

Abuse/Neglect moderate citation Jan 23, 2025
Corrected

Infection Control moderate citation Jan 23, 2025
Corrected

Infection Control moderate citation Jan 23, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care Management
Resident Census by Payment Source
111 Total Residents
Medicare 15 (13.5%)
Medicaid 90 (81.1%)
Private Pay/Other 6 (5.4%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 8.3
13% better than Delaware average
Delaware average: 9.6
Functional decline score 14.4
24% better than Delaware average
Delaware average: 19.0
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 11.8%
23% below Delaware average.

Walking Ability Worsened 9.2%
54% below Delaware average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 22.1%
0% above Delaware average.
Safety & clinical stability

Falls with Major Injury 5.7%
92% above Delaware average.

High Risk Residents with Pressure Ulcers 7.1%
59% above Delaware average.

Urinary Tract Infection 0.3%
88% below Delaware average.
Emotional & behavioral wellbeing

Depressive Symptoms 45.7%
659% above Delaware average.

Antipsychotic Use 8.5%
23% below Delaware average.
Preventive care

Pneumococcal Vaccine 99.3%
4% above Delaware average.

Influenza Vaccine 100.0%
3% above Delaware average.
Nutrition & physical health

Lost Too Much Weight 7.8%
36% above Delaware average.
Short-stay resident measures
Pneumococcal Vaccine 94.9%

16% better than Delaware average
Antipsychotic medication increase 3.0%

231% worse than Delaware average
Influenza Vaccine 95.4%

15% better than Delaware average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $48K
This home paid 52% less in fines than the state average.
Delaware average: $98K
Number of Fines 1
This home received 46% fewer fines than the state average.
Delaware average: 1.9
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Delaware average: 0.2
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Jan 23, 2025
$48K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Delaware Seniors

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Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.

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