Complete Care at Silver Lake

Complete Care at Silver Lake is a Memory Care Home in Delaware

Complete Care at Silver… is a Memory Care Home in Delaware

Complete Care at Silver Lake

1080 Silver Lake Blvd, Dover, DE 19904 View Map

Complete Care at Silver Lake is a Memory Care Home in Delaware

Complete Care at Silver… is a Memory Care Home in Delaware

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Overview of Complete Care at Silver Lake

Located in Dover, Delaware, prioritize a hands-on approach with frequent leadership visits, creating a supportive and familiar environment where everyone feels like family. Complete Care can help to the whole person, addressing mental, physical, social, and spiritual needs. Activities are designed with resident preferences in mind, ensuring a fulfilling and engaging experience. Only the most caring individuals qualify to join the Complete Care team. Their dedication to resident well-being shines through in every interaction, fostering a sense of belonging and connection.

Complete Care offers a wide range of services to meet diverse needs. This includes short-term rehabilitation, long-term care, orthopedic rehab, subacute care, and specialized memory care services. Their expert staff provides outstanding medical and clinical care, focusing on resident well-being at every stage. Complete Care offers private and semi-private rooms with a variety of amenities to enhance comfort and well-being. Residents enjoy free Wi-Fi, cable TV, and convenient on-site beauty salon services.

(302) 734-5990
Home Information COMPLETE CARE AT SILVER LAKE LLC
  • This nursing home maintains occupancy well above most state peers, signaling sustained demand. The facility operates with a larger bed count than most state competitors, supporting broader intake. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue lands near the state median, signaling steady but not standout inflows. Payroll costs fall below most facilities, hinting at lean staffing budgets. Total income exceeds the majority of state facilities, highlighting strong profitability.

  • Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights trail most peers, signaling limited market-rate volume.

Occupancy
Beds
120
Occupancy
96.3%
Total Bed Days Available
43800
Avg. Length of Stay
119 days
Avg. Residents per Day
114
Finance
Home Revenue
$15,031,996.00
Payroll Costs
$4,843,487.00
Profit
$448,340.00
Total Home Costs
$13,689,269.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
32.2%
House Specifics:
CCN
85027
Rural vs. Urban
Urban
County
Kent
Type of Control
Proprietary — Individual
Operations
Total Admissions
332
Total Discharges
320
% Medicaid Admissions
9%
% Medicare Admissions
61%
% Private Pay Admissions
29%
% Medicaid Discharges
25%
% Medicare Discharges
48%
% Private Pay Discharges
26%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
4 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
3 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
4 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
5 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
4.26 hrs
Number of Fines
2
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
29415
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
5795
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
2890
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Nursing Home
License Date
January 6, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 1116
CMS Certification Number: 85027

Ownership & operating entity

Complete Care at Silver Lake is administrated by Steven Smith.

Administrator: Steven Smith
Director of nursing: Donna Burns
Nonprofit ownership: No

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Donna Burns
Director of Nursing email: [email protected]
Administrator email: [email protected]

What does this home offer?

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Housing Options: Private Rooms / Semi-Private Rooms

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Building Type: Single-story

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Transportation Services

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Fitness and Recreation

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Types of Care at Complete Care at Silver Lake

Nursing Home Memory Care
Contact Complete Care at Silver Lake

Places of interest near Complete Care at Silver Lake

Address 2 miles from city center

Address 1080 Silver Lake Blvd, Dover, DE 19904

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Comparison Chart

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Compare Memory Care around Dover
Westminster Village Assisted Living
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dover
99
No
-
35
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Complete Care at Silver Lake
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Dover
120
No
A+
7
-
96.3%
$15,031,996.00
$4,843,487.00
32.2%
114.40
4/5
4.2569
3/5
4/5
5/5
2
Private Rooms / Semi-Private Rooms
Courtland Manor
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Dover
77
No
-
54
SCHURMAN, DANIEL
81.7%
-
-
-
70.90
2/5
4.5989
2/5
4/5
4/5
2
Private Rooms / Semi-Private Rooms
A Nurturing Hand Assisted Living, LLC
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Baltimore
7 Residents
No
-
88
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
Home Instead
HC

Hospice Care

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dover
-
No
A+
75
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

149
Total Staff
122
Employees
27
Contractors
48,602
Total Hours (Quarter)
66
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse 19 8.7 Yes
Licensed Practical Nurse 28 8.4 Yes
Certified Nursing Assistant 60 8.1 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
116 staff
8.2hs shift avg
Physicians & Practitioners
13 staff
7.9hs shift avg
Therapy Services
12 staff
7.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.7hs shift avg
Dietary Services
3 staff
8.1hs shift avg
Other Services
2 staff
7hs shift avg
Contractor Analysis
14.8%
of total hours from contractors
7,192 contractor hours this quarter
Registered Nurse: 6 Licensed Practical Nurse: 7 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Physical Therapy Assistant: 3 Speech Language Pathologist: 4 Qualified Social Worker: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant 60 0 60 22,882 91 100% 8.1
Licensed Practical Nurse 21 7 28 7,111 91 100% 8.4
Registered Nurse 13 6 19 6,641 91 100% 8.7
Nurse Aide in Training 9 0 9 3,577 91 100% 7.6
Clinical Nurse Specialist 9 0 9 2,530 69 76% 7.8
Other Dietary Services Staff 2 0 2 968 79 87% 8.1
Nurse Practitioner 4 0 4 787 63 69% 8.1
Speech Language Pathologist 0 4 4 697 79 87% 8
Physical Therapy Aide 0 2 2 588 62 68% 7.5
Mental Health Service Worker 1 0 1 512 64 70% 8
Dietitian 1 0 1 463 57 63% 8.1
Physical Therapy Assistant 0 3 3 433 59 65% 7.3
Respiratory Therapy Technician 0 3 3 425 56 62% 6.8
Qualified Social Worker 0 2 2 411 53 58% 7.7
Administrator 1 0 1 408 51 56% 8
Dental Services Staff 1 0 1 171 33 36% 5.2

Health Inspection History

Source: CMS Health Citations (Dec 2022 – Jan 2025)

3
Inspections
30
Total Citations
0
Critical (J-L)
2
Serious (G-I)
10
Citations/Inspection
Jan 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
27
Serious (G-I)
2
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
8
27% of total
Resident Rights
3
10% of total
Abuse, Neglect & Exploitation
3
10% of total
Infection Control
2
7% of total
Pharmacy Services
2
7% of total
Environmental
1
3% of total
Citation Sources
Standard Inspections 29
Complaint Investigations 4
State Comparison (DE)
Avg Citations (State)
38.9
This Facility: 30
Avg Critical (State)
0.9
This Facility: 0
Recent Citations (Last 3 Years)
Date Severity ? Category Tag Status
Jan 23, 2025 D Abuse/Neglect F0600 Corrected
Jan 23, 2025 D Abuse/Neglect F0609 Corrected
Jan 23, 2025 E Infection Control F0880 Corrected
Jan 23, 2025 F Infection Control F0881 Corrected
Jan 23, 2025 D Nutrition F0804 Corrected
Jan 23, 2025 F Nutrition F0812 Corrected
Jan 23, 2025 G Quality of Care F0689 Corrected
Jan 23, 2025 D Quality of Care F0742 Corrected
Jan 23, 2025 D Care Planning F0660 Corrected
Jan 23, 2025 D Resident Rights F0552 Corrected
Jan 23, 2025 D Resident Rights F0623 Corrected
Jan 23, 2025 D Resident Rights F0625 Corrected
Feb 12, 2024 C Pharmacy F0756 Corrected
Feb 12, 2024 D Quality of Care F0688 Corrected
Feb 12, 2024 D Quality of Care F0791 Corrected
Feb 12, 2024 D Care Planning F0644 Corrected
Feb 12, 2024 D Care Planning F0656 Corrected
Feb 12, 2024 E Care Planning F0657 Corrected
Feb 12, 2024 D Care Planning F0842 Corrected
Dec 09, 2022 D Abuse/Neglect F0943 Corrected
Dec 09, 2022 E Environmental F0908 Corrected
Dec 09, 2022 D Nutrition F0803 Corrected
Dec 09, 2022 E Nutrition F0812 Corrected
Dec 09, 2022 D Pharmacy F0761 Corrected
Dec 09, 2022 G Quality of Care F0684 Corrected
Dec 09, 2022 D Quality of Care F0688 Corrected
Dec 09, 2022 D Quality of Care F0693 Corrected
Dec 09, 2022 D Quality of Care F0695 Corrected
Dec 09, 2022 D Care Planning F0637 Corrected
Dec 09, 2022 D Care Planning F0657 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care Management
Resident Census by Payment Source
111 Total Residents
Medicare 15 (13.5%)
Medicaid 90 (81.1%)
Private Pay/Other 6 (5.4%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Delaware Seniors

Program
State Program Name
Eligibility
Benefits
Elderly and Disabled Waiver
Delaware Medicaid E&D Waiver
Official government program page
  • General: Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • DE Specifics: Small state, faster processing in some areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
Delaware Caregiver Support Program
DE Caregiver Support (NFCSP)
  • General: Caregiver of someone 60+, Delaware resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • DE Specifics: Limited slots; rural focus.
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
Delaware Medicaid PACE
Official government program page
  • General: Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (300% FBR).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • DE Specifics: Limited to specific areas (e.g., New Castle County); few providers.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Medicare Savings Program (MSP)
Delaware Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • DE Specifics: Three tiers; broader limits than some states.
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Delaware SCSEP (federally funded, state-administered)
Official government program page
  • General: Age 55+, unemployed, low-income, Delaware resident.
  • Income Limits (2025): ~$1,983/month (125% FPL, individual).
  • Asset Limits: Not specified; income-focused.
  • DE Specifics: Priority for veterans, rural residents; ~400 slots/year.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Delaware Seniors

Delaware Medicaid E&D Waiver

Elderly and Disabled Waiver

Requirements:
  • General:
    Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • DE Specifics:
    Small state, faster processing in some areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
DE Caregiver Support (NFCSP)

Delaware Caregiver Support Program

Requirements:
  • General:
    Caregiver of someone 60+, Delaware resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • DE Specifics:
    Limited slots; rural focus.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Delaware Medicaid PACE

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (300% FBR).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • DE Specifics:
    Limited to specific areas (e.g., New Castle County); few providers.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Delaware Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • DE Specifics:
    Three tiers; broader limits than some states.
Benefits without Contact:
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Delaware SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Delaware resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL, individual).
  • Asset Limits:
    Not specified; income-focused.
  • DE Specifics:
    Priority for veterans, rural residents; ~400 slots/year.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

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