Inspection Reports for
Springfield Villa
1100 EAST MONTCLAIR, SPRINGFIELD, MO, 65807-5076
Back to Facility ProfileDeficiencies (last 4 years)
Deficiencies (over 4 years)
8.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
60% worse than Missouri average
Missouri average: 5.5 deficiencies/yearDeficiencies per year
12
9
6
3
0
Occupancy
Latest occupancy rate
84% occupied
Based on a December 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 123
Deficiencies: 2
Date: Dec 11, 2025
Visit Reason
The inspection was conducted due to complaints regarding failure to promptly assess a resident after a change in condition and failure to identify, assess, investigate, and document bruising of unknown origin on another resident.
Complaint Details
The complaint investigation focused on Resident #2's change in condition that was not promptly assessed by nursing staff, leading to hospitalization, and Resident #1's bruising of unknown origin that was not properly assessed or documented by staff.
Findings
The facility failed to provide appropriate treatment and care according to orders and standards of practice for Resident #2 by not promptly assessing a change in condition, resulting in immediate jeopardy to resident health or safety. Additionally, the facility failed to ensure an environment free from accident hazards by not identifying, assessing, investigating, and documenting bruising of unknown origin for Resident #1.
Deficiencies (2)
Failure to promptly assess Resident #2 after a change in condition, including failure to document and notify appropriate parties.
Failure to identify, assess, investigate, and document bruising of unknown source for Resident #1.
Report Facts
Residents affected: 2
Census: 123
Bruising size: golf ball size
Medication doses missed: 2
Facility capacity: 146
Facility census: 116
Employees mentioned
| Name | Title | Context |
|---|---|---|
| LPN I | Licensed Practical Nurse | Named in failure to assess Resident #2 after change in condition |
| CNA J | Certified Nursing Aide | Reported Resident #2's change in condition and concerns |
| CMT K | Certified Medication Tech | Reported Resident #2's hallucinations and change in condition |
| LPN A | Licensed Practical Nurse | Notified about bruising on Resident #1 and planned assessment |
| LPN F | Licensed Practical Nurse | Discussed bruising on Resident #1 and assessment expectations |
| Administrator | Facility Administrator | Interviewed regarding expectations for nurse assessments and documentation |
| DON | Director of Nursing | Interviewed regarding assessment and documentation expectations |
| ADON | Assistant Director of Nursing | Interviewed regarding bruising and assessment procedures |
| SSD | Social Services Designee | Did not meet minimum qualifications for social worker position |
Inspection Report
Complaint Investigation
Deficiencies: 2
Date: Sep 4, 2025
Visit Reason
The inspection was conducted as a complaint investigation related to citations for failure to immediately inform the resident, resident's doctor, and family member of situations affecting the resident, as referenced by complaint numbers #2572449 and #2586807.
Complaint Details
Complaint investigation related to complaints #2572449 and #2586807. The deficiencies cited involved minimal harm or potential for actual harm affecting a few residents.
Findings
The report identified deficiencies related to failure to promptly notify relevant parties of resident situations, with a level of harm assessed as minimal harm or potential for actual harm affecting a few residents. Another deficiency involved failure to provide appropriate treatment and care according to orders and resident preferences, though detailed deficiency text was not available.
Deficiencies (2)
Failure to immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Failure to provide appropriate treatment and care according to orders, resident’s preferences and goals.
Inspection Report
Complaint Investigation
Census: 116
Deficiencies: 1
Date: Jul 10, 2025
Visit Reason
The inspection was conducted as a complaint investigation related to concerns about resident care, specifically regarding skin integrity and pressure ulcer management at Springfield Villa.
Complaint Details
Complaint #2572449 and #2586807 were investigated. The complaint involved failure to notify residents, doctors, and family members about situations affecting residents, and inadequate pressure ulcer care and documentation.
Findings
The facility failed to properly document and assess potential pressure ulcers, failed to update care plans and physician orders timely, and did not complete weekly skin assessments as required. There were identified open pressure ulcers with inadequate documentation and delayed treatment adjustments.
Deficiencies (1)
Failed to document identification and timely assessment of potential pressure ulcers and failed to update care plans accordingly.
Report Facts
Facility census: 116
Pressure ulcer size: 0.4
Pressure ulcer size: 0.2
Pressure ulcer size: 0.2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Director of Nursing | Director of Nursing (DON) | Observed resident's wound, notified physician, and placed new orders on 07/06/25; responsible for wound measurements and documentation. |
| Licensed Practical Nurse C | Licensed Practical Nurse (LPN) | Provided care twice weekly, reported on wound care and skin assessments. |
| Certified Nursing Assistant (CNA)/Shower Aide A | Certified Nursing Assistant | Reported skin issues to nurses and described shower and skin care routines. |
| Licensed Practical Nurse (LPN) G | Licensed Practical Nurse (LPN), MDS Coordinator | Entered resident care information into care plan and discussed skin assessments. |
| Registered Nurse (RN) H | Registered Nurse (RN), MDS Coordinator | Discussed risk management and skin assessment procedures. |
| Registered Nurse (RN) I | Registered Nurse (RN), Case Manager | First saw the pressure ulcer on 07/08/25 and confirmed physician orders were updated. |
| Administrator | Administrator | Confirmed expectations for weekly skin assessments and reporting procedures. |
Inspection Report
Complaint Investigation
Census: 122
Deficiencies: 3
Date: Jun 5, 2025
Visit Reason
The inspection was conducted due to complaints regarding failure to notify resident representatives of changes in condition, missing medications, and failure to document continued monitoring and assessment of a resident with a change in condition.
Complaint Details
Complaint numbers #2572449 and #2586807 triggered the investigation. The complaints involved failure to notify family of changes in condition, medication misappropriation, and failure to document monitoring of a resident's health changes.
Findings
The facility failed to ensure timely notification of resident representatives about changes in condition for Resident #1, failed to protect residents from medication misappropriation involving gabapentin for three residents, and failed to document ongoing monitoring and assessment for Resident #1 during a change in condition. The facility census was 122. Several interviews and record reviews confirmed these deficiencies.
Deficiencies (3)
Failure to notify resident representatives of changes in condition in a timely manner for Resident #1.
Failure to protect residents from misappropriation of gabapentin medication for three residents.
Failure to document continued monitoring and assessment of Resident #1 with an ongoing change of condition.
Report Facts
Census: 122
Missing gabapentin pills: 60
Medication administration: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| LPN D | Licensed Practical Nurse | Witnessed medication misappropriation and reported to DON |
| DON | Director of Nursing | Interviewed regarding notification failures and medication misappropriation |
| LPN A | Licensed Practical Nurse | Interviewed about notification and documentation failures |
| LPN B | Licensed Practical Nurse | Interviewed about notification and documentation failures |
| LPN C | Licensed Practical Nurse | Interviewed about notification and documentation failures |
| LPN F | Licensed Practical Nurse | Interviewed about notification and documentation failures |
| LPN H | Licensed Practical Nurse | Interviewed about notification and documentation failures |
| Administrator | Interviewed about staff expectations for notification and documentation | |
| Administrator-In-Training | Interviewed about staff expectations for notification and documentation | |
| CMT C | Certified Medication Technician | Suspected of medication misappropriation |
| CMT B | Certified Medication Technician | Interviewed about medication handling and reporting |
| ADON | Assistant Director of Nursing | Interviewed about notification and documentation practices |
Inspection Report
Complaint Investigation
Census: 114
Deficiencies: 2
Date: Feb 28, 2025
Visit Reason
The inspection was conducted due to complaints regarding failure to promote resident self-determination and inadequate supervision to prevent accidents, including failure to meet resident preferences for showers/bathing and fall prevention.
Complaint Details
The complaint investigation found substantiated issues related to failure to meet resident shower preferences and inadequate fall prevention and documentation practices.
Findings
The facility failed to consistently provide showers according to resident preferences and failed to document refusals or offerings properly. Additionally, the facility did not update care plans with fall incidents or new interventions to prevent future falls, despite multiple falls with injuries among residents. Staff were unaware of the 'falling leaf' program used to identify high fall risk residents.
Deficiencies (2)
Failure to promote resident self-determination by not completing showers/bathing to meet resident preferences for two residents.
Failure to ensure nursing home area is free from accident hazards and provide adequate supervision to prevent accidents, resulting in multiple falls with injuries and lack of updated care plans.
Report Facts
Residents affected by deficiencies: 2
Residents affected by fall-related deficiencies: 5
Number of falls: 15
Number of falls: 4
Number of falls: 16
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nurse Aide G | CNA | Interviewed regarding showering and fall interventions |
| Licensed Practical Nurse H | LPN | Interviewed regarding showering and fall interventions |
| Registered Nurse F | RN | Interviewed regarding showering and fall interventions |
| Assistant Director of Nursing | ADON | Interviewed regarding showering and fall interventions |
| Director of Nursing | DON | Interviewed regarding showering and fall interventions and falling leaf program |
| MDS Coordinator A | MDS Coordinator | Interviewed regarding showering and fall interventions |
| MDS Coordinator B | MDS Coordinator | Interviewed regarding showering and fall interventions |
| CNA J | CNA | Interviewed regarding fall interventions and falling leaf program |
| CNA I | CNA | Interviewed regarding fall interventions and falling leaf program |
| Hospitality Aide K | Hospitality Aide | Interviewed regarding falling leaf program |
| Certified Medication Technician L | CMT | Interviewed regarding falling leaf program |
| MDS Coordinator N | MDS Coordinator | Interviewed regarding fall care plan updates and falling leaf program |
Inspection Report
Routine
Census: 94
Deficiencies: 8
Date: Nov 21, 2023
Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to resident rights, safety, dietary services, food handling, and facility maintenance.
Findings
The facility was found deficient in multiple areas including failure to honor resident food choices, inadequate maintenance of the environment, improper life support documentation, unsafe wandering risk management, insufficient dietary staffing causing late meals, poor food quality and preparation, unsafe food handling practices including use of non-pasteurized eggs, and failure to maintain a sanitary environment with proper door weather stripping.
Deficiencies (8)
Failed to provide selected food and beverage choices for six residents when residents' food preferences and selections were not followed.
Failed to provide a homelike environment due to broken dresser drawer, broken window blinds, missing baseboards, and burnt out lights.
Failed to ensure resuscitation status was in accordance with resident's wishes due to unsigned Do-Not-Resuscitate order by physician.
Failed to ensure environment free of accident hazards by not locking tub/shower rooms in dementia care unit, exposing residents to potential harm.
Failed to provide sufficient dietary staffing resulting in late meal service to all units.
Failed to prepare and serve palatable food; food was not hot, flavorful, overcooked, and served without seasoning or condiments.
Failed to ensure proper food service practices including use of non-pasteurized eggs, unlabeled bulk foods and shakes, dishwasher wash temperature below minimum, serving food from dented cans, and dietary staff not wearing hair covering.
Failed to provide a sanitary environment due to missing weather stripping on exterior doors allowing entry of cold air, rodents, and bugs.
Report Facts
Residents affected: 6
Facility census: 94
Residents affected: 1
Residents affected: 1
Staff shortage: 2
Meal service delay: 45
Meal service delay: 70
Dishwasher wash temperature: 110
Dishwasher wash temperature: 120
Gap in door weather stripping: 0.75
Gap under door weather stripping: 0.4375
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Dietary Manager | Interviewed regarding food choices, dietary staffing, food preparation, and food handling deficiencies | |
| Maintenance Director | Interviewed regarding maintenance deficiencies including broken blinds, dresser, and door weather stripping | |
| Registered Dietitian | Interviewed regarding dietary practices and food safety | |
| Licensed Practical Nurse 4 | LPN | Interviewed regarding tub/shower room locking and resident wandering |
| Administrator | Interviewed regarding awareness of deficiencies and staffing concerns | |
| Dietary Aide 1 | DA | Observed and interviewed regarding dishwasher operation and food handling |
| [NAME] 1 | Observed preparing eggs and interviewed regarding use of non-pasteurized eggs | |
| [NAME] 2 | Interviewed regarding egg preparation practices |
Inspection Report
Deficiencies: 1
Date: Aug 16, 2023
Visit Reason
The inspection was conducted to ensure that the nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Findings
The report identifies a deficiency related to accident hazards and supervision in the nursing home, with a level of harm classified as actual harm affecting a few residents. Detailed deficiency text is not available.
Deficiencies (1)
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Inspection Report
Complaint Investigation
Census: 94
Deficiencies: 2
Date: Jun 27, 2023
Visit Reason
The inspection was conducted due to a complaint investigation regarding lack of staff supervision on the locked special care (memory) unit that resulted in a resident-to-resident altercation causing a hip fracture to one resident.
Complaint Details
The complaint investigation was triggered by an incident where Resident #2 pushed Resident #1 on the memory care unit, causing Resident #1 to fall and sustain a hip fracture. Video footage confirmed the incident occurred without staff supervision. Interviews revealed inadequate staffing overnight and lack of timely assistance. Resident #1 was admitted to the hospital for hip fracture surgery. The facility investigation confirmed the event and staffing issues.
Findings
The facility failed to ensure adequate supervision on the memory care unit, leading to Resident #2 pushing Resident #1, causing a fall and hip fracture. Staffing was inadequate overnight with only one nurse and one aide on the memory unit. Resident #1 had multiple falls and behavioral issues, and Resident #2 exhibited aggressive behaviors. The facility also failed to follow proper hand hygiene protocols during incontinent care for two residents, increasing infection risk.
Deficiencies (2)
Failure to ensure safety and adequate supervision on the locked special care unit resulting in a resident fall and hip fracture.
Failure to provide appropriate incontinent care and follow hand hygiene protocols, risking urinary tract infections.
Report Facts
Census on memory unit: 17
Falls on memory hall: 12
Residents requiring one to two staff assist: 40
Staffing overnight: 2
Staffing overnight: 4
Facility census: 94
Facility average daily census: 105
Facility average daily census: 120
Urinalysis order date: 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| CNA B | Certified Nursing Assistant | Witnessed the fall incident and reported staffing shortages on the memory unit overnight |
| LPN D | Licensed Practical Nurse | Reported staffing shortages and resident behaviors on the memory unit |
| LPN E | Licensed Practical Nurse | Floats between units and commented on staffing adequacy on memory unit |
| Nurse Practitioner | Nurse Practitioner | Aware of residents' behaviors and advised facility on staffing needs |
| DON | Director of Nursing | Interviewed regarding staffing and awareness of incident |
| Administrator | Facility Administrator | Interviewed regarding staffing and awareness of incident |
| CNA C | Certified Nursing Assistant | Observed performing incontinent care without proper hand hygiene |
| CNA A | Certified Nursing Assistant | Observed performing incontinent care without proper hand hygiene |
| CNA D | Certified Nursing Assistant | Observed performing incontinent care without proper hand hygiene |
| RN F | Registered Nurse | Interviewed regarding hand hygiene expectations |
Inspection Report
Complaint Investigation
Census: 88
Deficiencies: 1
Date: May 1, 2023
Visit Reason
The inspection was conducted following an allegation of sexual abuse involving Resident #1, with a focus on whether the facility revised the comprehensive care plan to reflect the resident's current care needs.
Complaint Details
The complaint involved an allegation of sexual abuse by Resident #1 against Resident #2 on 4/30/2023. A prior investigation by DHSS from 1/27/2023 to 2/3/2023 found no deficiency. The current investigation found the care plan was not updated to reflect these behaviors.
Findings
The facility failed to revise Resident #1's comprehensive care plan to include prior sexual behaviors and allegations, despite multiple staff interviews confirming that such behaviors should be documented in the care plan. The care plan did not reflect the sexual abuse allegation from 1/27/2023 or prior incidents.
Deficiencies (1)
Failed to revise the comprehensive care plan for Resident #1 to reflect current care needs related to sexual behaviors and abuse allegations.
Report Facts
Residents Affected: 7
Facility Census: 88
Date of prior DHSS investigation start: Jan 27, 2023
Date of prior DHSS investigation completion: Feb 3, 2023
Date of resident's quarterly MDS assessment: Feb 15, 2023
Date of resident's care plan reviewed: Feb 8, 2023
Date of allegation by Resident #2: Apr 30, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nursing Assistant A | CNA | Interviewed regarding Resident #1's prior sexual behaviors and care plan documentation |
| Certified Medication Technician B | CMT | Interviewed about Resident #1's sexual behavior history and care plan |
| Certified Nursing Assistant C | CNA | Interviewed about Resident #1's behavior and care plan access |
| Certified Nursing Assistant D | CNA | Interviewed about prior sexual incident and care plan documentation |
| Certified Nursing Assistant E | CNA | Interviewed about prior sexual behaviors and care plan updates |
| Nursing Assistant F | NA | Interviewed about prior inappropriate sexual behaviors and care plan |
| Certified Medication Technician G | CMT | Interviewed about prior sexual incident and care plan updates |
| Registered Nurse G | RN | Interviewed about awareness of care plan documentation |
| Social Service worker | SS | Interviewed about responsibility for updating care plans with behaviors |
| Administrator | Interviewed about documentation of sexual behaviors in care plans |
Inspection Report
Routine
Census: 58
Deficiencies: 4
Date: Sep 17, 2021
Visit Reason
The inspection was conducted to evaluate compliance with federal regulations related to resident care, safety, and facility operations, including Minimum Data Set (MDS) transmission, incontinent care, smoking safety, and food service.
Findings
The facility failed to timely transmit MDS data for four residents, did not provide adequate incontinent care for three residents, lacked proper supervision and assessment for residents who smoke, and failed to ensure proper serving sizes for pureed food. The facility census was 58 residents.
Deficiencies (4)
Failed to electronically transmit encoded Minimum Data Set (MDS) data to CMS within 14 days for four residents.
Failed to provide timely incontinent care and toileting assistance for three residents, resulting in soiled linens and skin issues.
Failed to ensure two residents who smoke were routinely assessed for safe smoking and to store smoking supplies safely; residents smoked unsupervised and kept cigarettes and lighters in their rooms.
Failed to ensure serving sizes met approved menu when preparing pureed food; six slices of bread were pureed instead of eight for lunch.
Report Facts
Residents affected by MDS transmission deficiency: 4
Facility census: 58
Residents affected by incontinent care deficiency: 3
Residents affected by smoking safety deficiency: 2
Residents affected by food service deficiency: 7
Slices of bread pureed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Assistant Director of Nursing | ADON | Interviewed regarding MDS transmission and submission delays |
| Director of Nursing | DON | Interviewed regarding incontinent care policies and smoking assessments |
| Certified Nursing Assistant A | CNA | Observed and interviewed regarding incontinent care |
| Certified Nursing Assistant C | CNA | Interviewed regarding incontinent care procedures |
| Certified Nursing Assistant E | CNA | Observed providing incontinent care |
| Certified Nursing Assistant F | CNA | Observed providing incontinent care |
| Certified Nursing Assistant G | CNA | Interviewed regarding incontinent care frequency |
| Licensed Practical Nurse B | LPN | Observed providing incontinent care |
| Licensed Practical Nurse J | LPN | Interviewed regarding incontinent care frequency |
| Dietary Aide D | DA | Observed preparing pureed food and interviewed about recipe adherence |
| Dietary Manager | Interviewed regarding food preparation standards | |
| Consulting Dietitian | Interviewed regarding food preparation standards | |
| Social Service Director | SSD | Interviewed regarding smoking policies and resident supervision |
| Administrator | Interviewed regarding MDS submission, incontinent care, smoking policies, and food preparation | |
| Maintenance Director | Interviewed regarding smoking area location and clearance | |
| Certified Nurse Aide H | CNA | Interviewed regarding smoking supervision and resident access |
| Registered Nurse K | RN | Interviewed regarding resident vaping and smoking safety |
| Certified Nursing Assistant I | CNA | Observed assisting resident with incontinent care |
Inspection Report
Complaint Investigation
Census: 77
Deficiencies: 9
Date: Apr 2, 2019
Visit Reason
The inspection was conducted based on complaints and observations regarding resident care, medication management, infection control, food safety, and other regulatory compliance issues at Springfield Villa nursing home.
Complaint Details
The investigation was complaint-driven, focusing on allegations of poor resident care, medication errors, infection control breaches, and food safety violations.
Findings
The facility was found deficient in multiple areas including failure to treat residents with dignity and respect, failure to provide resident choices regarding bathing and menu planning, inadequate activities programming for a cognitively impaired resident, medication management errors including narcotic security and missing medications, improper storage and handling of medications, food safety violations including storage of dented cans and poor sanitation, and failure to follow infection control procedures during resident care.
Deficiencies (9)
Staff failed to treat residents with dignity and respect, including inappropriate language and ignoring residents during care.
Facility failed to provide resident choices regarding bathing schedules and menu planning for seven residents.
Facility failed to provide an ongoing activities program meeting the needs of a cognitively impaired resident who was not invited or assisted to attend activities.
Facility failed to properly account for and secure narcotics, including missing red lock tabs and improper storage of Ativan Intensol.
Facility failed to ensure psychotropic medications were used appropriately, with inadequate documentation of nonpharmacological interventions and reasons for medication use for one resident.
Facility failed to ensure medication error rate was below 5%, with errors including improper timing of insulin administration and failure to administer medication due to unavailability.
Facility failed to properly store medications per manufacturer guidelines, including expired medications, improper storage temperatures, and unmarked medication cups.
Facility failed to protect food from contamination, including storing dented cans, food on the floor, poor hand hygiene by food service staff, failure to wear hair/beard nets, dirty dishware, broken warewashing machine, and inadequate cleaning of kitchen equipment and surfaces.
Facility failed to ensure appropriate infection control procedures during resident care, including failure to perform hand hygiene and glove changes during toileting and incontinent care for one resident.
Report Facts
Medication error rate: 6.25
Facility census: 77
Residents affected: 7
Residents affected: 1
Residents affected: 4
Residents affected: 1
Residents affected: 2
Dented cans observed: 8
Expired medications observed: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| LPN E | Licensed Practical Nurse | Named in medication administration and narcotic security findings |
| CMT N | Certified Medication Technician | Named in medication availability and narcotic security findings |
| DA R | Dietary Aide | Named in food safety and hygiene findings |
| NA G | Nurse Aide | Named in resident care and infection control findings |
| CNA B | Certified Nurse Aide | Named in resident care and infection control findings |
| NA O | Nurse Aide | Named in resident care and infection control findings |
| DON | Director of Nursing | Named in interviews regarding medication and care findings |
| ADON | Assistant Director of Nursing | Named in interviews regarding medication and care findings |
| DA T | Dietary Aide | Named in food safety and hygiene findings |
| Kitchen Supervisor | Named in food safety and hygiene findings |
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