Show Inspection Reports
Total Health inspections
3
17% below New York average
New York average:
3.6
Last Health inspection on Apr 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
St. Ann’s Community
St. Ann’s Community is a Hospice Home in New York State
St. Ann’s Community is a Hospice Home in New York State
St. Ann’s Community
St. Ann’s Community is a Hospice Home in New York State
St. Ann’s Community is a Hospice Home in New York State
St. Anne’s Community, located in Irondequoit, Rochester, New York, is a leading hospice facility that caters to the needs of seniors in the community. Already established and in service for 150 years, St. Ann’s Community is a beacon of light for those seeking exceptional care. They encourage older adults in the community to live independently and have a balanced well-being.
In partnership with Leo Center for Caring, they offer comfort and dignity and provide older adults peace as they journey through their terminal illnesses. They have a well-trained yet compassionate staff that understands the need for seniors to complete their lives on their terms. With that sense of dignity and comfort they offer, clients and their families ensure they are given the highest quality of life they deserve.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
376
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
97.1%
Residents per day (avg)
366
Occupancy rate
97.1%
Residents per day (avg)
366
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
18% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
76% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
6 years
Finances and operations
Voluntary non-profit home
Other
Home revenue
$110.1M
Operating deficit
-$245.4K
Voluntary non-profit home
Other
Home revenue
$110,068,700.00
Operating deficit
$-245,432.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$43.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$67.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$110.3M
376-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 37 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility Type
Nursing Home
Additional licensing details
County:
Monroe
Ownership & operating entity
St. Ann’s Community is legally operated by St Anns Home for the Aged (Not for Profit).
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
12 inspections
8 with citations, 4 without citations
33 on-site complaint investigations
New York average: 9 inspections (5 with citations), 15 on-site complaint investigations
117 complaints
31 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 118 complaints
45 total citations
41 health citations
4 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 24 citations
New York average: 20 health citations
New York average: 4 life safety citations
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
April 22, 2015: Stipulation & Order #NH-19-001
Multiple Deficiencies
Compare Hospice Homes around Rochester
The information below is reported by the New York State Department of Health.
St. Ann’s Community
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
376
No
37
ASHBY, MICHELLE
97.1%
$93,399,737.00
$42,966,968.00
46%
365.60
4/5
4.6051
4/5
4/5
4/5
2
Journey Home
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
-
No
35
-
-
-
-
-
-
-
-
-
-
-
-
Sunset House
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
-
No
16
BARNES, DOROTHY
88.6%
$9,600,364.00
$3,891,848.00
40.5%
24.50
3/5
3.0541
3/5
2/5
3/5
-
URMC Palliative Care
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Rochester
-
No
70
-
-
-
-
-
-
-
-
-
-
-
-
Places of interest near St. Ann’s Community
2.9 miles from city center
1500 Portland Ave, Rochester, NY 14621
Calculate Travel Distance to St. Ann’s Community
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
470
Total Staff
463
Employees
7
Contractors
160,371
Total Hours (Quarter)
226
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 37 | 7.8 | Yes |
| Licensed Practical Nurse | 105 | 8.2 | Yes |
| Certified Nursing Assistant | 227 | 7.7 | No |
Staff by Category
Administration ⓘ
3 staff
8hs shift avg
Nursing Staff ⓘ
388 staff
7.9hs shift avg
Physicians & Practitioners ⓘ
13 staff
7.9hs shift avg
Therapy Services ⓘ
37 staff
7.1hs shift avg
Activities & Recreation ⓘ
1 staff
6.9hs shift avg
Social Services ⓘ
16 staff
7.4hs shift avg
Dietary Services ⓘ
5 staff
7.5hs shift avg
Other Services ⓘ
7 staff
7.8hs shift avg
Contractor Analysis
0.6%
of total hours from contractors
899 contractor hours this quarter
Licensed Practical Nurse: 5
Registered Nurse: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 227 | 0 | 227 | 81,688 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 100 | 5 | 105 | 37,216 | 91 | 100% | 8.2 |
| Registered Nurse | 35 | 2 | 37 | 10,144 | 91 | 100% | 7.8 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,914 | 68 | 75% | 7.9 |
| Other Social Services Staff | 9 | 0 | 9 | 3,648 | 86 | 95% | 7.9 |
| Nurse Aide in Training | 13 | 0 | 13 | 3,252 | 91 | 100% | 7.3 |
| Respiratory Therapy Technician | 11 | 0 | 11 | 2,791 | 85 | 93% | 6.8 |
| Mental Health Service Worker | 7 | 0 | 7 | 2,461 | 74 | 81% | 7.8 |
| Dietitian | 5 | 0 | 5 | 1,909 | 70 | 77% | 7.5 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,852 | 79 | 87% | 6.8 |
| Feeding Assistant | 5 | 0 | 5 | 1,808 | 88 | 97% | 8.9 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,629 | 71 | 78% | 7.2 |
| Occupational Therapy Assistant | 3 | 0 | 3 | 1,512 | 63 | 69% | 8 |
| Administrator | 2 | 0 | 2 | 1,008 | 63 | 69% | 8 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,002 | 66 | 73% | 6.7 |
| Qualified Social Worker | 7 | 0 | 7 | 974 | 69 | 76% | 6 |
| Other Physician | 2 | 0 | 2 | 696 | 50 | 55% | 8 |
| Medical Director | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Physician Assistant | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Occupational Therapy Aide | 4 | 0 | 4 | 481 | 59 | 65% | 7.5 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 451 | 65 | 71% | 6.9 |
| RN Director of Nursing | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
Health Inspection History
Total Health citations
12
35% below New York average
New York average:
18.5
4 citations per inspection (avg)
Citations origin
Citations can result from standard inspections or complaint-based investigations.
Standard inspections
12 citations
Complaint investigations
0 citations
Breakdown of citations
Critical Health citations
0
100% below New York average
New York average:
0.2
Serious Health citations
0
100% below New York average
New York average:
0.2
Moderate Health citations
12
Minor Health citations
0
Citations history (last 3 years)
Infection Control moderate citation
Apr 16, 2024
Corrected
Quality of Care moderate citation
Apr 16, 2024
Corrected
Care Planning moderate citation
Apr 16, 2024
Corrected
Abuse/Neglect moderate citation
Sep 22, 2022
Corrected
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit - Other Nonprofit
Resident Census by Payment Source
363
Total Residents
Medicare
45
(12.4%)
ⓘ
Medicaid
234
(64.5%)
ⓘ
Private Pay/Other
84
(23.1%)
ⓘ
Specialized Care Beds
34
Total Specialty Beds
9%
of Bed Capacity
34
Alzheimer's / Dementia Beds ⓘ
9%
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
15.9
62% worse than New York average
New York average:
9.8
Functional decline score
31.5
74% worse than New York average
New York average:
18.1
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased
31.7%
93% above New York average.
Walking Ability Worsened
26.5%
60% above New York average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
36.1%
69% above New York average.
Safety & clinical stability
Falls with Major Injury
6.5%
117% above New York average.
High Risk Residents with Pressure Ulcers
8.9%
24% above New York average.
Urinary Tract Infection
1.3%
6% below New York average.
Emotional & behavioral wellbeing
Depressive Symptoms
5.1%
72% below New York average.
Antipsychotic Use
15.0%
19% above New York average.
Preventive care
Pneumococcal Vaccine
77.7%
15% below New York average.
Influenza Vaccine
84.9%
11% below New York average.
Nutrition & physical health
Lost Too Much Weight
5.9%
3% below New York average.Short-stay resident measures
Pneumococcal Vaccine
32.3%
58% worse than New York average
Antipsychotic medication increase
0.8%
40% better than New York average
Influenza Vaccine
23.8%
70% worse than New York average Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$55K
This home paid 16% less in fines than the state average.
New York average:
$66K
Number of Fines
2
This home is near the state average.
New York average:
2.0
Payment Denials
0
This home had 100% fewer payment denials than the state average.
New York average:
0.1
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Jan 7, 2025
$51K
Civil Money Penalty
Aug 28, 2023
$4K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for St. Ann’s Community based on CMS SNF Cost Reports.
Occupancy Rate
97.1%
↑ 16.7pp vs 2022
Net Income
-$245,432
↑ ~$5.6M vs 2022
Total Payroll
$52,205,436
↑ ~$5.1M vs 2022
Profit Margin
-0.3%
↑ 8.1pp vs 2022
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