Show Inspection Reports
Total health inspections
3
New York average 3.6
Last Health inspection on Apr 2024
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
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Hospice Home in Rochester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
St. Ann’s Community
Hospice Home in Rochester
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
St. Ann’s Community
St. Anne’s Community, located in Irondequoit, Rochester, New York, is a leading hospice facility that caters to the needs of seniors in the community. Already established and in service for 150 years, St. Ann’s Community is a beacon of light for those seeking exceptional care. They encourage older adults in the community to live independently and have a balanced well-being.
In partnership with Leo Center for Caring, they offer comfort and dignity and provide older adults peace as they journey through their terminal illnesses. They have a well-trained yet compassionate staff that understands the need for seniors to complete their lives on their terms. With that sense of dignity and comfort they offer, clients and their families ensure they are given the highest quality of life they deserve.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
376
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
97.1%
Residents per day (avg)
366
Occupancy rate
97.1%
Residents per day (avg)
366
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
18% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
76% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
6% of new residents, often for long-term daily care.
Typical stay
6 years
Finances and operations
Voluntary non-profit community
Home revenue
$110.1M
Operating deficit
-$245.4K
Voluntary non-profit community
Home revenue
$110.1M
Operating deficit
-$245.4K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$43.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$67.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$110.3M
376-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 37 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Facility TypeNursing Home
CountyMonroe
St. Ann’s Community is legally operated by St Anns Home for the Aged (Not for Profit).
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
12 inspections
8 with citations, 4 without citations
33 on-site complaint investigations
New York average: 9 inspections (5 with citations), 15 on-site complaint investigations
117 complaints
31 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
January 7, 2025
Complaint Investigation45 total citations
41 health citations
4 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
New York average: 20 health citations
New York average: 4 life safety citations
23 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
April 22, 2015: Stipulation & Order #NH-19-001
Multiple Deficiencies
Health Inspection History
Inspections
Total health citations
12
New York average 18.5
Citations per inspection
4
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 12 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
12 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 16, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 16, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 16, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 16, 2024
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Apr 16, 2024
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Apr 16, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 22, 2022
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Sep 22, 2022
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Hospice Homes around Rochester The information below is reported by the New York State Department of Health.
Filter by care type
St. Ann’s Community
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester (East Irondequoit)
376
No
37
St Anns Home For The Aged (Not For Profit)
12
-
-
Journey Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester (Ridgemont)
-
No
35
-
0
-
-
Sunset House
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester (West Irondequoit)
-
No
16
-
0
-
-
URMC Palliative Care
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Rochester (Highland)
-
No
70
-
0
-
-
Places of interest near St. Ann’s Community
2.9 miles from city center — 0.27 miles to nearest hospital (Lipson Cancer And Blood Center)
Calculate Travel Distance to St. Ann’s Community
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
470
Employees
463
Contractors
7
Staff to resident ratio
1.29:1
639% better than New York averageNew York average ratio: 0.18:1
Avg staff/day
226
Average shift
7.8 hours
0% compared with New York averageNew York average: 7.7 hours
Total staff hours (quarter)
160,371
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
105
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
227
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.6%
899 contractor hours this quarter
Licensed Practical Nurse: 5
Registered Nurse: 2
Staff by category
| Certified Nursing Assistant | 227 | 0 | 227 | 81,688 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 100 | 5 | 105 | 37,216 | 91 | 100% | 8.2 |
| Registered Nurse | 35 | 2 | 37 | 10,144 | 91 | 100% | 7.8 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,914 | 68 | 75% | 7.9 |
| Other Social Services Staff | 9 | 0 | 9 | 3,648 | 86 | 95% | 7.9 |
| Nurse Aide in Training | 13 | 0 | 13 | 3,252 | 91 | 100% | 7.3 |
| Respiratory Therapy Technician | 11 | 0 | 11 | 2,791 | 85 | 93% | 6.8 |
| Mental Health Service Worker | 7 | 0 | 7 | 2,461 | 74 | 81% | 7.8 |
| Dietitian | 5 | 0 | 5 | 1,909 | 70 | 77% | 7.5 |
| Speech Language Pathologist | 8 | 0 | 8 | 1,852 | 79 | 87% | 6.8 |
| Feeding Assistant | 5 | 0 | 5 | 1,808 | 88 | 97% | 8.9 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,629 | 71 | 78% | 7.2 |
| Occupational Therapy Assistant | 3 | 0 | 3 | 1,512 | 63 | 69% | 8 |
| Administrator | 2 | 0 | 2 | 1,008 | 63 | 69% | 8 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,002 | 66 | 73% | 6.7 |
| Qualified Social Worker | 7 | 0 | 7 | 974 | 69 | 76% | 6 |
| Other Physician | 2 | 0 | 2 | 696 | 50 | 55% | 8 |
| Medical Director | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Physician Assistant | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Occupational Therapy Aide | 4 | 0 | 4 | 481 | 59 | 65% | 7.5 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 451 | 65 | 71% | 6.9 |
| RN Director of Nursing | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
227 Certified Nursing Assistant
% of Days
100%
105 Licensed Practical Nurse
% of Days
100%
37 Registered Nurse
% of Days
100%
9 Clinical Nurse Specialist
% of Days
75%
9 Other Social Services Staff
% of Days
95%
13 Nurse Aide in Training
% of Days
100%
11 Respiratory Therapy Technician
% of Days
93%
7 Mental Health Service Worker
% of Days
81%
5 Dietitian
% of Days
77%
8 Speech Language Pathologist
% of Days
87%
5 Feeding Assistant
% of Days
97%
6 Physical Therapy Assistant
% of Days
78%
3 Occupational Therapy Assistant
% of Days
69%
2 Administrator
% of Days
69%
5 Physical Therapy Aide
% of Days
73%
7 Qualified Social Worker
% of Days
76%
2 Other Physician
% of Days
55%
1 Medical Director
% of Days
69%
1 Physician Assistant
% of Days
69%
1 Nurse Practitioner
% of Days
69%
4 Occupational Therapy Aide
% of Days
65%
1 Therapeutic Recreation Specialist
% of Days
71%
1 RN Director of Nursing
% of Days
58%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
363 residents
Residents by payment source
Medicare
45 residents (12.4%)
Medicaid
234 residents (64.5%)
Private pay or other
84 residents (23.1%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.9
62% worse than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.5
74% worse than New York averageNew York average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.7%
Percent of long-stay residents whose need for help with daily activities has increased
31.7%
93% worse than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
26.5%
Percent of long-stay residents whose ability to move independently worsened
26.5%
60% worse than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
36.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
36.1%
69% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
6.5%
Percent of long-stay residents experiencing one or more falls with major injury
6.5%
117% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.9%
Percent of long-stay high risk residents with pressure ulcers
8.9%
24% worse than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.3%
Percent of long-stay residents with a urinary tract infection
1.3%
6% better than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.9%
Percent of long-stay residents who lose too much weight
5.9%
In line with New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.1%
Percent of long-stay residents who have depressive symptoms
5.1%
72% better than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
15.0%
Percent of long-stay residents who received an antipsychotic medication
15.0%
19% worse than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
15% worse than New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.9%
11% worse than New York averageNew York average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.3%
58% worse than New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
40% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
23.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
23.8%
70% worse than New York averageNew York average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$55K
16% lower than New York averageNew York average: $66K
Number of fines
2
In line with New York averageNew York average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New York averageNew York average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$55K
New York average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 7, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 7, 2025
$51K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 28, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 28, 2023
$4K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for St. Ann’s Community based on CMS SNF Cost Reports.
Occupancy Rate
97.1%
↑ 16.7pp vs 2022
Net Income
-$245.4K
↑ ~$5.6M vs 2022
Total Payroll
$52.2M
↑ ~$5.1M vs 2022
Profit Margin
-0.3%
↑ 8.1pp vs 2022
Loading trend charts...
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