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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
St. Anne’s Community, located in Irondequoit, Rochester, New York, is a leading hospice facility that caters to the needs of seniors in the community. Already established and in service for 150 years, St. Ann’s Community is a beacon of light for those seeking exceptional care. They encourage older adults in the community to live independently and have a balanced well-being.
In partnership with Leo Center for Caring, they offer comfort and dignity and provide older adults peace as they journey through their terminal illnesses. They have a well-trained yet compassionate staff that understands the need for seniors to complete their lives on their terms. With that sense of dignity and comfort they offer, clients and their families ensure they are given the highest quality of life they deserve.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 31st out of 388 homes in New York. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▼ 38% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 2m per day | ▲ 35% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 21m per day | ▲ 8% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 42m per day | ▲ 17% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 43% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 61% State avg: 28m per day · National avg: 28m per day |
Higher than the New York average: 88.3%St. Ann’s Community is legally operated by St Anns Home for the Aged (Not for Profit).
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. See the nursing homes benchmark below for the typical New York score; higher is better.
Below the New York average for nursing homes.
New York nursing homes benchmark: C 74/100
Inspection score: 63 out of 100. Letter grade D. Below the New York average for nursing homes.
Enforcement actions are formal penalties or interventions imposed by New York regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
This facility has 1 enforcement action. 34% of New York nursing homes have zero, and the statewide average is 1.6.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 45 | 13 | This facility has 246% more total citations than a typical New York nursing home (45 vs. NY avg 13).↑ 246% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 41 | 20 | This facility has 105% more health citations than a typical New York nursing home (41 vs. NY avg 20).↑ 105% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 4 | 4 | This facility has life safety citations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Citations per year
Average citations per year since 2020.
| 7.5 | 2.2 | This facility has 241% more citations per year than a typical New York nursing home (7.5 vs. NY avg 2.2).↑ 241% worse |
|
Citations per inspection
Average citations per inspection.
| 3.8 | 1.4 | This facility has 171% more citations per inspection than a typical New York nursing home (3.8 vs. NY avg 1.4).↑ 171% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 12 | 9 | This facility has 33% more total inspections than a typical New York nursing home (12 vs. NY avg 9).↑ 33% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 4 | This facility has 100% more inspections with citations than a typical New York nursing home (8 vs. NY avg 4).↑ 100% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 67% | 44% | This facility has 23 percentage points higher inspection citation rate than a typical New York nursing home (67% vs. NY avg 44%).↑ 23% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 114 | 79 | This facility has 44% more total complaints than a typical New York nursing home (114 vs. NY avg 79).↑ 44% worse |
|
Complaints per year
Average complaints per year since 2020.
| 19 | 13.2 | This facility has 44% more complaints per year than a typical New York nursing home (19 vs. NY avg 13.2).↑ 44% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.31 | 0.50 | This facility has 38% fewer complaints per bed than a typical New York nursing home (0.31 vs. NY avg 0.5).↓ 38% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 33 | 15 | This facility has 120% more complaint investigations than a typical New York nursing home (33 vs. NY avg 15).↑ 120% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on January 7, 2025, found one Level 3 deficiency related to treatment and services to prevent or heal pressure ulcers, which was corrected by February 20, 2025. Earlier inspections showed a pattern of Level 2 deficiencies involving infection prevention, bowel and bladder care, life safety code issues, and reporting to the national health safety network. Complaint investigations were not substantiated, and no fines, immediate jeopardy findings, or license actions were listed in the available reports. Prior reports noted issues with abuse and neglect policies, accident hazards, and facility safety features, all of which were corrected in a timely manner. The overall trend suggests the facility has addressed many prior deficiencies, though some clinical care and reporting issues have recurred.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew York average 3.6
Last Health inspection on Apr 2024
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 12 citations resulted from standard inspections.
100% better than New York averageNew York average: 0.2
100% better than New York averageNew York average: 0.2
Corrected
Corrected
Corrected
Corrected
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
615% better than New York average
0% compared with New York average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
135 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 221 | 0 | 221 | 75,126 | 92 | 100% | 7.4 |
| Licensed Practical Nurse | 96 | 0 | 96 | 34,492 | 92 | 100% | 7.8 |
| Registered Nurse | 37 | 1 | 38 | 10,829 | 92 | 100% | 7.6 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,819 | 74 | 80% | 7.7 |
| Other Social Services Staff | 9 | 0 | 9 | 3,214 | 83 | 90% | 7.2 |
| Nurse Aide in Training | 16 | 0 | 16 | 3,050 | 92 | 100% | 6.8 |
| Feeding Assistant | 4 | 0 | 4 | 1,840 | 90 | 98% | 9 |
| Dietitian | 5 | 0 | 5 | 1,809 | 75 | 82% | 7.4 |
| Physical Therapy Assistant | 7 | 0 | 7 | 1,788 | 74 | 80% | 6.7 |
| Mental Health Service Worker | 5 | 0 | 5 | 1,700 | 73 | 79% | 7.5 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 1,689 | 86 | 93% | 6.4 |
| Occupational Therapy Assistant | 3 | 0 | 3 | 1,536 | 64 | 70% | 8 |
| Physical Therapy Aide | 6 | 0 | 6 | 1,353 | 78 | 85% | 6.3 |
| Qualified Social Worker | 5 | 0 | 5 | 1,323 | 75 | 82% | 6.5 |
| Speech Language Pathologist | 9 | 0 | 9 | 1,323 | 77 | 84% | 6.4 |
| Administrator | 2 | 0 | 2 | 1,024 | 64 | 70% | 8 |
| Other Physician | 2 | 0 | 2 | 728 | 64 | 70% | 8 |
| Medical Director | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Physician Assistant | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 4 | 0 | 4 | 479 | 57 | 62% | 7.5 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 377 | 57 | 62% | 6.6 |
| RN Director of Nursing | 1 | 0 | 1 | 320 | 40 | 43% | 8 |
Includes penalties issued in 2023-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
16% lower than New York averageNew York average: $66K
In line with New York averageNew York average: 2.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New York averageNew York average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 7, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 28, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.9
62% worse than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.5
74% worse than New York averageNew York average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
31.7%
93% worse than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
26.5%
60% worse than New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
36.1%
69% worse than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
6.5%
117% worse than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
8.9%
24% worse than New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
1.3%
6% better than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
5.9%
In line with New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
5.1%
72% better than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
15.0%
19% worse than New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
77.7%
15% worse than New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.9%
11% worse than New York averageNew York average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.62
5% better than New York averageNew York average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.29
79% better than New York averageNew York average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.3%
58% worse than New York averageNew York average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
40% better than New York averageNew York average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
23.8%
70% worse than New York averageNew York average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.4%
20% better than New York averageNew York average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.7%
62% better than New York averageNew York average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
32% better than New York averageNew York average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
47.9%
11% worse than New York averageNew York average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
51.2%
In line with New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
18% of new residents, usually for short-term rehab.
76% of new residents, often for short stays.
6% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
363Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for St. Ann’s Community based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #13 / 383Payroll — State benchmarkedThis home is ranked 13th out of 383 homes in New York. Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
2.9 miles from city center
Estimated distance in miles from Rochester's city center to St. Ann’s Community's address, calculated via Google Maps.
— 0.27 miles to nearest hospital (Lipson Cancer And Blood Center)
Add your location
St. Ann’s Community is located in Rochester, New York.
Here are the financial assistance programs available to residents in New York.
St. Ann’s Community is in the East Irondequoit neighborhood of Rochester.
The legal owner and operator of St. Ann’s Community is St Anns Home for the Aged (Not for Profit).
St. Ann’s Community has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
St. Ann’s Community's occupancy is 98%.
St. Ann’s Community has 376 beds.
St. Ann’s Community has had 45 recently reported deficiencies.
(585) 697-6000 will put you in contact with the team at St. Ann’s Community.
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