Inspection Reports for
Sterling Commons

17797 Lindero St, Victorville, CA 92395, United States, CA, 92395

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Deficiencies (last 3 years)

Deficiencies (over 3 years) 0.7 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

83% better than California average
California average: 4 deficiencies/year

Deficiencies per year

4 3 2 1 0
2023
2024
2025

Occupancy

Latest occupancy rate 70% occupied

Based on a December 2025 inspection.

This facility has shown a decline in demand based on occupancy rates.

Occupancy rate over time

60% 70% 80% 90% 100% Jan 2023 Nov 2023 Jan 2024 Dec 2024 Nov 2025 Dec 2025

Inspection Report

Complaint Investigation
Census: 49 Capacity: 70 Deficiencies: 0 Date: Dec 5, 2025

Visit Reason
An unannounced complaint investigation visit was conducted in response to multiple allegations received on 07/03/2023 regarding staff supervision, resident safety, and care practices at Sterling Commons facility.

Complaint Details
The complaint investigation was unsubstantiated for all allegations. Allegations included staff not safeguarding resident property, inadequate supervision, lack of emergency contact methods, uncomfortable room temperatures, and inadequate laundry practices. The facility provided evidence and staff statements that disproved the allegations.
Findings
The investigation consisted of interviews, observations, and record reviews. All allegations including inadequate supervision, failure to safeguard resident property, lack of emergency contact methods, uncomfortable room temperatures, and insufficient laundry practices were found to be unsubstantiated based on evidence gathered.

Report Facts
Capacity: 70 Census: 49

Employees mentioned
NameTitleContext
Deborah StaggsExecutive DirectorMet with during investigation and named in report
Renese Howell-SmallLicensing Program AnalystConducted the complaint investigation visit
Karen ClemonsSupervisorNamed as supervisor in report

Inspection Report

Complaint Investigation
Census: 49 Capacity: 70 Deficiencies: 0 Date: Dec 5, 2025

Visit Reason
An unannounced complaint investigation visit was conducted in response to multiple allegations regarding staff supervision, resident safety, and care practices at Sterling Commons facility.

Complaint Details
The complaint investigation was unsubstantiated for all allegations. The allegations included staff not safeguarding resident property, inadequate supervision, lack of emergency contact methods, uncomfortable room temperature, unclean resident clothing, and infrequent washing of clothing. The investigation included interviews, observations, and record reviews, and concluded no violations were substantiated.
Findings
All allegations including failure to safeguard resident property, inadequate supervision, lack of emergency contact methods, uncomfortable room temperature, and insufficient laundry practices were found to be unsubstantiated based on interviews, observations, and record reviews.

Report Facts
Capacity: 70 Census: 49 Complaint Control Number: 56

Employees mentioned
NameTitleContext
Deborah StaggsExecutive DirectorMet with during investigation and named in report
Renese Howell-SmallLicensing Program AnalystConducted the complaint investigation
Karen ClemonsSupervisorSupervisor overseeing the investigation

Inspection Report

Annual Inspection
Census: 47 Capacity: 70 Deficiencies: 1 Date: Nov 18, 2025

Visit Reason
The inspection was an unannounced required comprehensive annual inspection of the Sterling Commons Residential Care Facility for the Elderly.

Findings
The facility was found to be operating within its licensed capacity and in safe, clean, and good repair conditions. No deficiencies were cited, but one technical violation was issued for not having emergency kits assembled for sheltering in place during a disaster.

Deficiencies (1)
Facility did not have emergency kits assembled in order to shelter in place during a disaster.
Report Facts
Licensed capacity: 70 Census: 47 Wings: 3 Bedrooms: 39 Hospice waiver beds: 35 Bedridden beds: 35

Employees mentioned
NameTitleContext
Debbie StaggsExecutive DirectorMet with Licensing Program Analyst during inspection and discussed report
Lureen TrujilloDirector of Resident ServicesAccompanied Licensing Program Analyst during inspection
Michelle EcheverriaLicensing Program AnalystConducted the inspection visit
Nedra BrownLicensing Program ManagerNamed in report header

Inspection Report

Annual Inspection
Census: 47 Capacity: 70 Deficiencies: 1 Date: Nov 18, 2025

Visit Reason
The inspection was an unannounced required comprehensive annual inspection conducted by the Licensing Program Analyst to evaluate compliance with licensing requirements at the Residential Care Facility for Elderly.

Findings
The facility was found to be operating within its licensed capacity and maintained in good repair with safe conditions for residents. No deficiencies were cited, but one technical violation was issued due to the absence of emergency kits assembled for sheltering in place during a disaster.

Deficiencies (1)
Facility did not have emergency kits assembled in order to shelter in place during a disaster.
Report Facts
Capacity: 70 Census: 47 Wings: 3 Bedrooms: 39 Hospice waiver beds: 35 Bedridden beds: 35

Employees mentioned
NameTitleContext
Debbie StaggsExecutive DirectorMet with Licensing Program Analyst during inspection and participated in exit interview
Lureen TrujilloDirector of Resident ServicesAccompanied Licensing Program Analyst during inspection
Michelle EcheverriaLicensing Program AnalystConducted the inspection visit

Inspection Report

Annual Inspection
Census: 59 Capacity: 70 Deficiencies: 0 Date: Dec 6, 2024

Visit Reason
The visit was an unannounced required comprehensive annual inspection of the Sterling Commons Residential Care Facility for Elderly (RCFE).

Findings
The facility was found to be operating within approved capacity and in safe, clean, and good repair conditions. No deficiencies were cited during the inspection, and all required safety equipment, resident accommodations, and staff clearances were verified.

Report Facts
Licensed capacity: 70 Current census: 59 Facility wings: 3 Bedrooms: 39 Hospice waiver beds: 25 Bedridden beds: 35

Employees mentioned
NameTitleContext
Jennifer BohnerDirector of Community RelationsMet with Licensing Program Analyst during inspection and received report
Michelle EcheverriaLicensing Program AnalystConducted the inspection and signed the report
Nedra BrownLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Annual Inspection
Census: 58 Capacity: 70 Deficiencies: 0 Date: Jan 10, 2024

Visit Reason
The visit was an unannounced required comprehensive annual inspection of the Sterling Commons Residential Care Facility for Elderly.

Findings
The facility was found to be operating within approved capacity and in safe, clean, and good repair conditions with sufficient staffing and proper maintenance of physical plant and food service areas. No deficiencies were cited during this visit.

Report Facts
Resident files reviewed: 4 Staff files reviewed: 4 Facility wings: 3 Bedrooms: 39 Hospice waiver beds: 15 Bedridden beds: 35

Employees mentioned
NameTitleContext
Shelia OrozcoDirector of Resident ServicesMet with Licensing Program Analyst during inspection and received report.
Michelle EcheverriaLicensing Program AnalystConducted the inspection visit.
Nedra BrownLicensing Program ManagerNamed in report as Licensing Program Manager.

Inspection Report

Census: 58 Capacity: 70 Deficiencies: 0 Date: Nov 9, 2023

Visit Reason
Licensing Program Analyst Paola Guerrero conducted an unannounced visit to the facility on 11/9/2023 for the purpose of a Health & Safety check.

Findings
No imminent health and/or safety concerns or hazards were observed inside or outside the facility. Sufficient staff were present to provide care, and food supplies were adequate to meet residents' needs.

Report Facts
Food supply days: 3 Food supply days: 7

Employees mentioned
NameTitleContext
Paola GuerreroLicensing Program AnalystConducted the unannounced Health & Safety check visit
Shelia OrozcoDirector of Resident ServicesMet with Licensing Program Analyst during the visit

Inspection Report

Annual Inspection
Census: 49 Capacity: 70 Deficiencies: 0 Date: Jan 6, 2023

Visit Reason
The Licensing Program Analyst conducted an Annual Inspection with a focus on Infection Control at Sterling Commons Memory Care facility.

Findings
The facility was inspected for infection control measures, including COVID-19 signage, availability of hygiene supplies, and mitigation plans. No health or safety concerns or deficiencies were noted during the inspection.

Report Facts
Fire drill date: Dec 16, 2022 Fire extinguisher inspection date: Dec 15, 2022

Employees mentioned
NameTitleContext
Deborah StaggsAdministratorMet with Licensing Program Analyst during inspection
Amber ColemanLicensing Program AnalystConducted the annual inspection
Nedra BrownLicensing Program ManagerNamed in report header

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