Inspection Reports for
Summer House at Ladera Heights

CA, 90056

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Citations (last 6 years)

Citations (over 6 years) 7.3 citations/year

Citations are regulatory findings recorded during state inspections.

83% worse than California average
California average: 4 citations/year

Citations per year

20 15 10 5 0
2021
2022
2023
2024
2025
2026

Occupancy

Latest occupancy rate 100% occupied

Based on a February 2026 inspection.

This facility has shown a decline in demand based on occupancy rates.

Occupancy rate over time

63% 72% 81% 90% 99% 108% Dec 2021 Mar 2023 Jul 2023 Nov 2024 Sep 2025 Dec 2025 Feb 2026

Inspection Report

Annual Inspection
Census: 4 Capacity: 4 Citations: 6 Date: Feb 25, 2026

Visit Reason
Licensing Program Analyst Sparkle Day conducted an unannounced visit to conduct the one-year inspection of the facility.

Findings
The facility was found to have several Type B deficiencies including lack of grab bars in all resident shower areas, staff without updated First Aid certificates, missing health screenings for staff, incomplete medical assessments for residents, missing pre-admission appraisal for one resident, and failure to conduct quarterly fire drills.

Citations (6)
All bathrooms did not have grab bars in shower areas which poses a potential health, safety or personal rights risk to persons in care.
Three staff did not have updated First Aid Certificates on file which poses a potential health, safety or personal rights risk to persons in care.
Staff Michael Yniesta did not have a health screening on file which poses a potential health, safety or personal rights risk to persons in care.
Three residents did not have medical assessments on file which poses a potential health, safety or personal rights risk to persons in care.
Resident #4 did not have Pre-Admission Appraisal on file which poses a potential health, safety or personal rights risk to persons in care.
The last dated fire drill noted in the facility was March 15, 2025 which poses a potential health, safety or personal rights risk to persons in care.
Report Facts
Capacity: 4 Census: 4 Staff without updated First Aid Certificates: 3 Residents without medical assessments: 3

Employees mentioned
NameTitleContext
Michael YniestaCaregiverMentioned in relation to inspection and missing health screening
Sherryl RafolsAdministrator/DirectorFacility Administrator

Inspection Report

Complaint Investigation
Census: 4 Capacity: 4 Citations: 0 Date: Dec 29, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to allegations that staff yelled at a resident and made inappropriate comments towards the resident.

Complaint Details
The complaint investigation was unsubstantiated based on interviews, observations, and record reviews. Allegations included staff yelling at a resident and making inappropriate comments. All staff and residents denied these allegations, and no evidence supported them.
Findings
The investigation included interviews with staff and residents, and a review of relevant documents. All interviewed staff and residents denied the allegations, and no evidence was found to substantiate the claims. The allegations were deemed unsubstantiated and no deficiencies were cited.

Report Facts
Capacity: 4 Census: 4

Employees mentioned
NameTitleContext
Pamela BunkerLicensing Program AnalystConducted the complaint investigation
Sherryl RafolsAdministratorFacility administrator named in the report
Marilynn YniestasMet with the Licensing Program Analyst during the investigation
Mark LooLicensee/AdministratorSpoke with the Licensing Program Analyst during the investigation
Stephanie CifuentesSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 3 Capacity: 4 Citations: 1 Date: Sep 18, 2025

Visit Reason
The visit was an unannounced Case Management - Deficiencies inspection conducted in conjunction with Complaint Control #11-AS-20191113101336 due to observations related to the restraint of a resident.

Complaint Details
The allegation that a resident was restrained by the hands to the bedrails was found to be substantiated based on evidence gathered, interviews, and records reviewed.
Findings
The investigation found that Resident #1 was restrained to the bedrails using cloth restraints around the wrists while wearing gloves, which was substantiated as a violation of personal rights. Staff admitted the restraints were used to prevent the resident from removing a Foley catheter and scratching wounds. A citation was issued for this deficiency.

Citations (1)
Resident was restrained by the hands to the bedrails using cloth restraints, violating personal rights.
Report Facts
Capacity: 4 Census: 3 Plan of Correction Due Date: Sep 19, 2025

Employees mentioned
NameTitleContext
Mark LooAdministratorContacted by phone during inspection and participated in exit interview
Marilyn NeryCaregiverMet with Licensing Program Analyst during inspection and involved in restraint observations
Ernand DabuetLicensing Program AnalystConducted the unannounced visit and authored the report
Janae HammondLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Complaint Investigation
Census: 3 Capacity: 4 Citations: 0 Date: Sep 10, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that the licensee was restricting resident's visitations.

Complaint Details
The allegation was that the licensee was restricting resident's visitations. Interviews with staff and residents confirmed that visitors were allowed, despite some delays. The allegation was found to be unsubstantiated.
Findings
The investigation found that although there were delays in responding to visitors, residents were not restricted from having visitors. The allegation was determined to be unsubstantiated due to insufficient evidence to prove the alleged violation.

Report Facts
Capacity: 4 Census: 3 Visitor wait time: 15

Employees mentioned
NameTitleContext
Bernadette AllenLicensing Program AnalystConducted the complaint investigation
Stephanie CifuentesLicensing Program ManagerOversaw the complaint investigation
Sherryl RafolsAdministratorFacility administrator named in the report
Marilyn NerySupport StaffMet with Licensing Program Analyst during the investigation

Inspection Report

Annual Inspection
Census: 4 Capacity: 4 Citations: 4 Date: Mar 14, 2025

Visit Reason
An unannounced annual visit was conducted using the CARE Inspection tool to evaluate compliance with licensing requirements for the facility.

Findings
The facility was generally found to be clean, safe, and well-maintained with proper infection control and medication management practices. However, deficiencies were cited related to missing staff training records, incomplete resident files, outdated emergency drill documentation, and an outdated emergency plan.

Citations (4)
Two staff members (S3 and S4) did not have training records for 2024 or 2025.
Resident R2 did not have an Admission Agreement on file.
The last documented emergency drill was conducted on 09/27/2024, which is not quarterly as required.
The emergency plan (LIC610-E) was last updated on 08/05/2011 and is outdated.
Report Facts
Residents present: 4 Licensed capacity: 4 Plan of Correction Due Date: Mar 24, 2025 Emergency drill last conducted: Sep 27, 2024

Employees mentioned
NameTitleContext
Wendy GibbsLicensing Program AnalystConducted the inspection and authored the report
Eva M AlvarezLicensing Program ManagerSupervisor of the inspection
Marilyn NeryCaregiverMet with Licensing Program Analyst during inspection and exit interview

Inspection Report

Complaint Investigation
Census: 4 Capacity: 4 Citations: 1 Date: Nov 20, 2024

Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff did not ensure a resident was able to return to the facility after hospitalization.

Complaint Details
The complaint alleged that after a resident was transferred to the Emergency Department, attempts to contact facility staff were unsuccessful, resulting in the resident being transferred back to the hospital. The investigation found no evidence to support this allegation and it was unsubstantiated.
Findings
The investigation included interviews with staff and residents, a facility tour, and document reviews. The allegation was found to be unsubstantiated as there was no preponderance of evidence to prove the alleged violation occurred. A technical violation was issued.

Citations (1)
A technical violation was issued, please see attached LIC9102.
Report Facts
Capacity: 4 Census: 4

Employees mentioned
NameTitleContext
Marilyn NerryCaregiverMet with during the investigation and exit interview
Wendy GibbsLicensing Program AnalystConducted the complaint investigation
Eva M AlvarezLicensing Program ManagerOversaw the complaint investigation
Sherryl RafolsAdministratorInterviewed regarding the incident

Inspection Report

Annual Inspection
Citations: 6 Date: Mar 15, 2024

Visit Reason
The inspection was an unannounced annual required visit conducted using the CARE Inspection Tool to evaluate compliance with licensing requirements for a facility serving clients with dementia ages 60 and above.

Findings
The facility was found to have several deficiencies including expired first aid documentation for staff, lack of auditory device on a sliding exit door, missing personal property forms for some clients, facility walls in poor condition, expired administrator certification, and lack of proof of liability insurance. Plans of correction were requested with due dates.

Citations (6)
Administrator and caregiver have expired first aid documentation in their personnel files.
Bedroom A with sliding exit door lacks an auditory device to monitor exits.
Clients #1 and #3 do not have personal property and valuables forms in their files.
Facility walls are dirty, paint is chipping, and spider webs are present.
No active administrator certificate posted or in administrator file; expired certificate observed.
Facility staff could not provide proof of active liability insurance at time of visit.
Report Facts
Capacity: 4 Census: 5 POC Due Date: Mar 29, 2024

Employees mentioned
NameTitleContext
Crisostono GaytosCaregiverMet with Licensing Program Analyst during inspection
Sherryl RafolsAdministratorNamed in expired first aid documentation and administrator certification deficiencies
Lizeth VillegasLicensing Program AnalystConducted the inspection and authored the report
Janae HammondLicensing Program ManagerSupervisor of the inspection

Inspection Report

Complaint Investigation
Census: 4 Capacity: 4 Citations: 0 Date: Nov 7, 2023

Visit Reason
An unannounced complaint investigation was conducted following allegations that staff were not keeping medications and dangerous items in a safe and locked location.

Complaint Details
The complaint was unsubstantiated due to insufficient evidence to prove the alleged violations regarding unsafe storage of medications and dangerous items.
Findings
The investigation found no evidence to support the allegations. Interviews with staff, residents, and a witness confirmed that medications and dangerous items were stored securely in locked cabinets, inaccessible to residents. No deficiencies were cited and the allegations were deemed unsubstantiated.

Report Facts
Capacity: 4 Census: 4

Employees mentioned
NameTitleContext
Pamela BunkerLicensing Program AnalystConducted the complaint investigation and authored the report
Stephanie CifuentesLicensing Program ManagerOversaw the complaint investigation

Inspection Report

Follow-Up
Capacity: 4 Citations: 4 Date: Jul 27, 2023

Visit Reason
The visit was a follow-up on deficiencies issued during a prior visit on 7/21/2023 to verify correction of cited issues.

Findings
During the follow-up visit, some deficiencies remained uncorrected, including unlocked medication cabinets and hot water temperature issues. Some hazardous items were removed from resident-accessible areas, but locks on medication cabinets were present but not engaged.

Citations (4)
Hot water temperature in facility kitchen was 120.8 F on 7/21/23 and 124.3 F on 7/27/23.
Medication cabinet in kitchen was not locked on 7/21/23; locks were present but not engaged on 7/27/23.
Bottle of Lysol under bathroom sink cabinet was not locked on 7/21/23 but removed by 7/27/23.
Lysol and Clorox wipes located on rack above toilet accessible to residents on 7/21/23 but removed by 7/27/23.
Report Facts
Hot water temperature: 120.8 Hot water temperature: 124.3 Facility capacity: 4

Employees mentioned
NameTitleContext
Chris GaytosCaregiverMet Licensing Program Analyst during visit and received report and civil penalties
Felisa ShirleyLicensing Program AnalystConducted follow-up inspection visit
Stephanie CifuentesLicensing Program ManagerNamed in report header

Inspection Report

Census: 4 Capacity: 4 Citations: 6 Date: Jul 21, 2023

Visit Reason
Licensing Program Analyst Felisa Shirley conducted a Case Management visit to follow up on Annual inspections processed on prior visits dated 3/28/23 and 5/19/23, to gather information to complete those Annuals.

Findings
Multiple deficiencies were observed including hot water temperature exceeding the allowed maximum, unlocked medication cabinet, improper bed linens, postural supports without physician prescription, and accessible toxic cleaning supplies posing immediate health and safety risks to residents.

Citations (6)
Hot water temperature in kitchen was 120.8 F, exceeding the maximum allowed of 120 F.
Cabinet in kitchen holding medication was not locked, making medications accessible to residents.
Bed in first bedroom did not have proper layers of linens.
Resident had postural supports without a physician's written order.
Bottle of Lysol under bathroom sink was in an unlocked cabinet accessible to residents.
Lysol and Clorox wipes were located on a rack above the toilet accessible to residents.
Report Facts
Deficiencies cited: 6 Plan of Correction Due Dates: 2

Employees mentioned
NameTitleContext
Felisa ShirleyLicensing Program AnalystConducted the Case Management visit and documented findings.
Stephanie CifuentesSupervisorSupervisor overseeing the licensing evaluation.
Chris GaytosStaff/CaregiverFacility staff who met with the Licensing Program Analyst during the visit.

Inspection Report

Annual Inspection
Census: 4 Capacity: 4 Citations: 2 Date: May 19, 2023

Visit Reason
The inspection visit was an unannounced annual required visit to continue the evaluation of the facility using the new CARE Inspection Tool.

Findings
Two deficiencies were cited during the inspection: water temperature in the bathroom and kitchen was found to be 131.5°F, exceeding the allowed maximum of 120°F, posing an immediate health and safety risk; and the facility oven was not operational, posing a potential health and safety risk. Four technical assistance advisories were also issued.

Citations (2)
Water temperature in bathroom and kitchen was 131.5°F, exceeding the allowed maximum of 120°F, posing an immediate health, safety or personal rights risk.
Facility oven was not operational, posing a potential health, safety or personal rights risk.
Report Facts
Technical Assistance issued: 4 Deficiencies cited: 2 Water temperature: 131.5 POC Due Date: May 20, 2023 POC Due Date: Jun 2, 2023

Employees mentioned
NameTitleContext
Felisa ShirleyLicensing Program AnalystConducted the inspection and signed the report.
Stephanie CifuentesLicensing Program ManagerSupervisor named in the report.
Chris GaytosCaregiverMet with Licensing Program Analyst during inspection and received the report.

Inspection Report

Annual Inspection
Census: 4 Capacity: 4 Citations: 5 Date: Mar 28, 2023

Visit Reason
An unannounced annual required visit was conducted using the new CARE Inspection Tool to evaluate compliance with licensing requirements for the facility.

Findings
Several deficiencies were observed including excessively high hot water temperature, unlocked drawers and closets containing knives and scissors, lack of a non-slip mat in the bathroom, and a non-operational oven. Due to time constraints, the annual inspection was not completed and will continue at a later date.

Citations (5)
Hot water temperature in facility bathroom was 150.3F, exceeding safe limits.
Drawers in kitchen holding knives and toxins were not locked.
Hall closet was unlocked and contained a pair of scissors on a shelf.
Facility bathroom did not have a non-slip mat.
Oven in facility kitchen was not operational.
Report Facts
Capacity: 4 Census: 4 Deficiencies cited: 5 POC Due Date: Mar 29, 2023 POC Due Date: Apr 11, 2023 POC Due Date: Apr 18, 2023

Employees mentioned
NameTitleContext
Chris GaystosCaregiverMet with Licensing Program Analyst during inspection and received report and appeal rights
Felisa ShirleyLicensing Program AnalystConducted the inspection and authored the report
Stephanie CifuentesLicensing Program ManagerSupervised the inspection and signed the report

Inspection Report

Annual Inspection
Census: 3 Capacity: 4 Citations: 1 Date: Mar 15, 2022

Visit Reason
An unannounced annual required visit was conducted with a primary focus on Infection Control measures using the new CARE Inspection Tool.

Findings
The facility was found to be sanitary, appropriately furnished, and compliant with Title 22 regulations. Five deficiencies were cited during the inspection, and four technical assistance advisories were issued. Infection control practices including screening protocols and sanitizing stations were observed.

Citations (1)
Five deficiencies were cited during this inspection visit.
Report Facts
Deficiencies cited: 5 Technical Assistance issued: 4 Residents present: 3 Residents observed: 4 Staff observed: 2 Total licensed capacity: 4

Employees mentioned
NameTitleContext
Chris GaytosCaregiverMet with Licensing Program Analyst during inspection and received exit interview
Don SenahaLicensing Program AnalystConducted the inspection visit
Eva M AlvarezLicensing Program ManagerNamed in report header

Inspection Report

Annual Inspection
Census: 4 Capacity: 4 Citations: 5 Date: Mar 15, 2022

Visit Reason
The inspection was a Case Management visit conducted as part of the annual review to cite the facility for deficiencies.

Findings
Five deficiencies were cited during the visit, including issues with hot water temperature exceeding safe limits, unsafe storage of cleaning chemicals, maintenance problems such as a dresser without handles, incomplete and outdated resident medication records, and a resident housed in a converted garage shared with staff posing health and safety risks.

Citations (5)
Hot water temperature controls not maintained between 105 and 120 degrees F; observed temperatures were 130.5 F and 130.8 F posing immediate health and safety risk.
Disinfectants and cleaning solutions stored on an open shelf next to clients' shared room posing immediate health and safety risk.
Facility not clean, safe, sanitary, and in good repair; resident dresser without handles posing potential health and safety risk.
Resident records, specifically Medication Administration Records (MAR), were not up to date and maintained correctly posing potential health and safety risk.
Resident R1 housed in converted garage room shared with staff posing immediate health and safety risk.
Report Facts
Deficiencies cited: 5 Hot water temperature: 130.5 Hot water temperature: 130.8 Capacity: 4 Census: 4

Employees mentioned
NameTitleContext
Don SenahaLicensing Program AnalystConducted the inspection and cited deficiencies
Eva M AlvarezLicensing Program ManagerSupervisor overseeing the inspection
Chris GaytosCaregiverMet with Licensing Program Analyst during inspection and signed off on deficiencies
Sherryl RafolsAdministratorFacility administrator listed in report

Inspection Report

Annual Inspection
Capacity: 4 Citations: 1 Date: Mar 15, 2022

Visit Reason
An unannounced annual required visit was conducted with a primary focus on Infection Control measures using the new CARE Inspection Tool.

Findings
The facility was observed to be sanitary, appropriately furnished, and compliant with Title 22 regulations. Five deficiencies were cited during the inspection, and four technical assistance notes were issued.

Citations (1)
Five deficiencies were cited during this inspection visit.
Report Facts
Deficiencies cited: 5 Technical Assistance issued: 4

Employees mentioned
NameTitleContext
Don SenahaLicensing Program AnalystConducted the inspection and evaluation
Chris GaytosCaregiverMet with Licensing Program Analyst during the visit and received the report

Inspection Report

Complaint Investigation
Census: 4 Capacity: 4 Citations: 2 Date: Dec 16, 2021

Visit Reason
This was an unannounced complaint investigation visit conducted in response to allegations of severe neglect resulting in a resident developing a pressure injury and failure to address a resident's change in medical condition.

Complaint Details
The complaint investigation was substantiated. Allegations included severe neglect resulting in a resident developing a pressure injury and failure to address the resident's change in medical condition. The resident had multiple pressure injuries documented and was hospitalized multiple times before expiring. Facility staff were aware of the resident's condition but failed to provide appropriate care and observation.
Findings
The investigation substantiated both allegations, finding that the facility retained a resident with prohibited health conditions including multiple pressure injuries and failed to properly observe and address changes in the resident's medical condition. The resident subsequently expired. Deficiencies were cited related to prohibited health conditions and failure to observe changes in resident condition.

Citations (2)
Prohibited Health Conditions: Persons who require health services or have a health condition including Stage 3 and 4 pressure sores shall not be admitted or retained; facility retained Resident #1 with Stage 3 pressure injuries.
Observation of the Resident: Facility staff admitted to having knowledge of Resident #1’s change of medical condition but failed to properly observe and document changes or notify physician and responsible party.
Report Facts
Capacity: 4 Census: 4 Deficiencies cited: 2 POC Due Date: Dec 17, 2021 Wound measurements: 6.7 Wound measurements: 6.5 Wound measurements: 3.5 Wound measurements: 3.2 Wound measurements: 10.4 Wound measurements: 6.7 Wound measurements: 3 Wound measurements: 1 Wound measurements: 0.5

Employees mentioned
NameTitleContext
Ulysses CoronelLicensing Program AnalystConducted the complaint investigation visit and authored the report
Sherryl RafolsAdministratorFacility administrator involved in the investigation and exit interview
Mark LooFacility administrator involved in the investigation and exit interview
Crisostomo GaytosCaregiverFacility staff interviewed during investigation
Florence AtenaComCare Home Health Skilled NurseProvided wound care and reported observations during investigation
Jennifer JonesLicensing Program AnalystConducted initial 10-day visit as part of investigation
Laura GarciaDepartment of Social Services InvestigatorConducted separate investigation including medical record review and interviews
Janae HammondSupervisorSupervisor overseeing the investigation

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