Inspection Reports for
Sunrise of Hermosa Beach
1837 Pacific Coast Hwy, Hermosa Beach, CA 90254, United States, CA, 90254
Back to Facility ProfileDeficiencies (last 7 years)
Deficiencies (over 7 years)
1.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
65% better than California average
California average: 4 deficiencies/yearDeficiencies per year
8
6
4
2
0
Census
Latest occupancy rate
54% occupied
Based on a January 2026 inspection.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 77
Capacity: 142
Deficiencies: 1
Date: Jan 15, 2026
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that the facility did not have hot water, received on 12/24/2025.
Complaint Details
The complaint was substantiated based on interviews and record reviews. The allegation was that the facility did not have hot water, which was confirmed to have occurred from 12/20/2025 to 12/25/2025, impacting residents' ability to shower and receive hygiene assistance.
Findings
The investigation substantiated the allegation that the facility lacked hot water from 12/20/2025 to 12/25/2025 due to replacement of a hot water tank, causing residents to be unable to shower or receive bathing assistance as scheduled. Hot water was restored by 12/25/2025, and alternative bathing methods were provided inconsistently.
Deficiencies (1)
Equipment and supplies necessary for personal care and maintenance of adequate hygiene practice were not readily available to each resident, resulting in residents being unable to shower or receive bathing assistance due to lack of hot water.
Report Facts
Census: 77
Total Capacity: 142
Deficiency Type Count: 1
Days without hot water: 4
Plan of Correction Due Date: Feb 2, 2026
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Regina Cloyd | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Judith Uy-Villaruz | Executive Director | Facility representative interviewed during investigation and recipient of report |
| Eric K Mensah | Administrator | Facility administrator named in the report |
Inspection Report
Complaint Investigation
Census: 82
Capacity: 142
Deficiencies: 1
Date: Dec 19, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-07-03 regarding allegations that staff did not seek medical attention for a resident in care and other related allegations.
Complaint Details
The complaint investigation was substantiated for the allegation that staff did not seek emergency medical attention for resident R1 after an unwitnessed fall on 06/08/2025. The resident had head injuries including a swollen lip, chipped tooth, cuts inside and outside the mouth, and blood droplets found in the room. Staff initially misassessed the injury as a cold sore and did not call 9-1-1. Other allegations about staff preventing the resident from being hit and reporting incidents were unsubstantiated.
Findings
The investigation substantiated that staff failed to call 9-1-1 for a resident (R1) who sustained an unwitnessed fall resulting in head injuries including a swollen lip, chipped tooth, and bruises. Staff incorrectly assessed the injury initially and did not seek emergency medical attention. Other allegations regarding staff preventing the resident from being hit and reporting incidents to appropriate parties were found unsubstantiated due to lack of sufficient evidence.
Deficiencies (1)
Failure to immediately telephone 9-1-1 for an injury or other circumstance resulting in an imminent threat to a resident's health.
Report Facts
Deficiency Plan of Correction Due Date: 2026
Resident Interviews: 7
Staff Interviews: 6
Witness Interviews: 9
Facility Capacity: 142
Facility Census: 82
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Judith Uy-Villaruz | Administrator | Met with during inspection and named in findings. |
| Socorro Leandro | Licensing Program Analyst | Conducted the complaint investigation. |
| Ulysses Coronel | Supervisor | Supervisor named in the report. |
| Eric K Mensah | Administrator | Facility administrator named in report header. |
| Staff 2 | Staff member who reassessed resident R1 and guided urgent care visit. | |
| Staff 7 | Staff who initially assessed resident R1 around 8:00 AM. | |
| Staff 8 | Staff who assessed resident R1 around 8:30 AM. | |
| Staff 9 | Staff who observed resident R1 around 9:00 AM. | |
| S1 | Staff who explained 9-1-1 call protocol and police investigation. | |
| Cortez Jordan | Senior Executive Director | Met with Licensing Program Analyst during investigation. |
Inspection Report
Complaint Investigation
Census: 81
Capacity: 142
Deficiencies: 0
Date: Nov 20, 2025
Visit Reason
An unannounced complaint investigation visit was conducted regarding allegations that staff did not seek medical attention for a resident, did not prevent the resident from being hit by an unknown individual, and did not report the incident to appropriate parties.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included failure to seek medical attention, failure to prevent resident from being hit, and failure to report incidents. Interviews and records reviewed did not support the allegations, and police investigation found insufficient evidence.
Findings
The investigation included interviews with residents, staff, and witnesses, as well as review of facility records and police reports. All allegations were found to be unsubstantiated due to lack of preponderance of evidence to prove the alleged violations occurred.
Report Facts
Resident interviews: 7
Staff interviews: 6
Witness interviews: 9
Incident report date: Jun 11, 2025
Complaint received date: Jul 3, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Socorro Leandro | Licensing Program Analyst | Conducted the complaint investigation visit |
| Cortez Jordan | Senior Executive Director | Met with Licensing Program Analyst during investigation |
| Ulysses Coronel | Supervisor | Supervisor overseeing the investigation |
| Lennora Folkes | Resident Care Director | Received a copy of the report during exit interview |
Inspection Report
Annual Inspection
Census: 77
Capacity: 142
Deficiencies: 0
Date: May 21, 2025
Visit Reason
An unannounced annual required visit was conducted focusing primarily on infection control measures and using the new CARE Inspection Tool to review 12 domains including infection control, staffing, resident rights, food service, and emergency preparedness.
Findings
The facility was found to be in compliance with all audited Title 22 regulated areas including bedrooms, bathrooms, kitchen and food service, medication storage, common areas, safety equipment, emergency preparedness, environmental safety, staff training, and administrative compliance. No deficiencies were cited during the inspection.
Report Facts
Hot water temperature: 113.3
Fire drill date: May 8, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Anita Csukardi | Executive Director | Met with Licensing Program Analyst during inspection and received the Facility Evaluation Report |
| Pamela Bunker | Licensing Program Analyst | Conducted the unannounced annual inspection |
| Stephanie Cifuentes | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 77
Capacity: 142
Deficiencies: 0
Date: May 21, 2025
Visit Reason
An unannounced annual required visit was conducted with the primary focus on infection control measures and using the new CARE Inspection Tool.
Findings
The facility was found to be in compliance with all audited Title 22 regulated areas, including infection control, physical plant safety, staffing, food service, medication management, emergency preparedness, and staff training. No deficiencies were cited during the inspection.
Report Facts
Hot water temperature: 113.3
Facility capacity: 142
Resident census: 77
Fire drill date: May 8, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Anita Csukardi | Executive Director | Met with Licensing Program Analyst during the inspection and received the Facility Evaluation Report. |
| Pamela Bunker | Licensing Program Analyst | Conducted the unannounced annual inspection. |
| Stephanie Cifuentes | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Annual Inspection
Census: 78
Capacity: 142
Deficiencies: 0
Date: Apr 18, 2024
Visit Reason
The inspection was an unannounced Required-1-year annual visit conducted to assess compliance with regulatory standards and facility conditions.
Findings
The facility was found to be in good repair with clean, clear, and hazard-free walkways and bathrooms. All required documentation, medications, and safety equipment were in order. No deficiencies or citations were observed during the inspection.
Report Facts
Residents reviewed for medication: 6
Resident files reviewed: 8
Staff files reviewed: 7
Fire extinguishers: 12
Emergency drill date: Apr 18, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| David España | Licensing Program Analyst | Conducted the inspection and authored the report |
| Anita Csukardi | Executive Director | Met with Licensing Program Analyst during inspection and exit interview |
Inspection Report
Annual Inspection
Census: 78
Capacity: 142
Deficiencies: 0
Date: Apr 18, 2024
Visit Reason
The inspection was an unannounced Required-1-year annual visit conducted to assess compliance with regulatory standards and verify the facility's operational status and safety.
Findings
The facility was found to be in good repair, clean, and well-maintained with no observed deficiencies. All required documentation, resident files, staff files, and safety equipment were in order. The facility was clear of COVID-19 infection and had an approved mitigation plan. One technical assistance was provided during the visit.
Report Facts
Residents reviewed for medication: 6
Resident files reviewed: 8
Staff files reviewed: 7
Fire extinguishers: 12
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Anita Csukardi | Executive Director | Met with Licensing Program Analyst and participated in exit interview |
| David España | Licensing Program Analyst | Conducted the inspection and authored the report |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Complaint Investigation
Census: 78
Capacity: 142
Deficiencies: 1
Date: Nov 2, 2023
Visit Reason
The inspection visit was conducted as a complaint investigation regarding an allegation that a resident sustained a pressure injury while in care.
Complaint Details
The complaint investigation was substantiated. The allegation was that a resident sustained a pressure injury while in care. The investigation confirmed neglect/lack of supervision leading to the injury. An enhanced civil penalty determination is pending related to serious bodily injury.
Findings
The investigation found that due to neglect and lack of supervision, Resident #1 developed an unstageable pressure injury on the coccyx while in care. The allegation was substantiated based on records review, staff interviews, and evidence gathered.
Deficiencies (1)
Failure to provide wound care and repositioning for Resident #1's coccyx pressure injury between 5/23/2020 and 5/30/2020, resulting in progression to a Stage 4 pressure injury.
Report Facts
Capacity: 142
Census: 78
Deficiency count: 1
Plan of Correction Due Date: Nov 3, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Eric Mensah | Administrator | Named in relation to the complaint investigation and exit interview |
| Lourdes Montoya | Licensing Program Analyst | Conducted the complaint investigation |
| Stephanie Cifuentes | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Complaint Investigation
Census: 78
Capacity: 142
Deficiencies: 1
Date: Nov 2, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that a resident sustained a pressure injury while in care.
Complaint Details
The complaint was substantiated. Resident #1 developed an unstageable pressure injury on the coccyx due to neglect/lack of supervision. The investigation included interviews with staff and review of medical and facility records.
Findings
The investigation found that Resident #1 developed an unstageable pressure injury on the coccyx due to neglect and lack of supervision. Records showed inadequate wound care and repositioning between 5/23/2020 and 5/30/2020, and failure to follow up on home health services. The allegation was substantiated.
Deficiencies (1)
Failure to provide wound care as specified in CCR 87612(a)(11), including lack of repositioning and follow-up on home health services for Resident #1's coccyx pressure injury.
Report Facts
Capacity: 142
Census: 78
Deficiencies cited: 1
Plan of Correction Due Date: Nov 3, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Eric Mensah | Administrator | Named in relation to the complaint investigation and exit interview |
| Lourdes Montoya | Licensing Program Analyst | Conducted the complaint investigation |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the investigation |
Inspection Report
Annual Inspection
Census: 70
Capacity: 142
Deficiencies: 0
Date: Apr 12, 2023
Visit Reason
An unannounced required annual visit was conducted using the full CARE tools to evaluate compliance with regulations and facility conditions.
Findings
The facility was found to be in good repair with clean and sanitary conditions throughout. No deficiencies or citations were observed during the inspection. Residents and staff interviews were positive.
Report Facts
Fire extinguishers: 12
Resident files reviewed: 5
Staff files reviewed: 5
Medications reviewed: 5
Beds: 94
Bathrooms: 99
Fire alarm last inspected: Mar 11, 2023
Emergency drill last conducted: Mar 24, 2023
PPE supply duration: 90
Perishable food supply duration: 3
Nonperishable food supply duration: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Eric K Mensah | Executive Director | Met with Licensing Program Analyst and participated in exit interview |
| Wendy Gibbs | Licensing Program Analyst | Conducted the inspection and authored the report |
| Eva M Alvarez | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Annual Inspection
Census: 70
Capacity: 142
Deficiencies: 0
Date: Apr 12, 2023
Visit Reason
An unannounced required annual visit was conducted using the full CARE tools to evaluate compliance with regulations and facility conditions.
Findings
The facility was found to be in good repair with clean and sanitary conditions throughout. No deficiencies were observed, and no citations were issued. Residents and staff interviews were positive.
Report Facts
Fire extinguishers: 12
Resident medication files reviewed: 5
Staff files reviewed: 5
Resident interviews: 4
Staff interviews: 4
Perishable food supply: 3
Nonperishable food supply: 7
PPE supply: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Eric K Mensah | Executive Director | Met with Licensing Program Analyst and participated in exit interview |
| Wendy Gibbs | Licensing Program Analyst | Conducted the inspection and evaluation |
| Eva M Alvarez | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Census: 71
Capacity: 142
Deficiencies: 2
Date: Mar 22, 2023
Visit Reason
An unannounced case management visit was conducted to investigate deficiencies related to retaining a resident with a prohibited health condition and to discuss exception requests.
Findings
Deficiencies were cited for retaining a resident with an unstageable pressure injury, which is a prohibited health condition, and for the administrator's failure to timely request an exception as required by Title 22 regulations.
Deficiencies (2)
Retaining resident R1 with an unstageable pressure injury, a prohibited health condition.
Administrator failed to adhere to Title 22 regulations and failed to timely request an exception for a prohibited health condition.
Report Facts
Capacity: 142
Census: 71
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Eric K Mensah | Administrator | Named in relation to deficiencies and during the visit |
| Jeremiah Randle | Licensing Program Analyst | Conducted the inspection visit and authored the report |
| Stephanie Cifuentes | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report
Census: 71
Capacity: 142
Deficiencies: 2
Date: Mar 22, 2023
Visit Reason
An unannounced case management visit was conducted to investigate deficiencies related to retaining a resident with a prohibited health condition and to discuss exception requests.
Findings
Two deficiencies were cited: the facility retained a resident with an unstageable pressure injury, which is a prohibited health condition, and the administrator failed to timely request an exception for this condition, posing potential health and safety risks to residents.
Deficiencies (2)
Retaining a resident with a prohibited health condition (unstageable pressure injury).
Administrator failed to adhere to Title 22 regulations and failed to timely request an exception for a prohibited health condition.
Report Facts
Capacity: 142
Census: 71
Deficiencies cited: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Eric K Mensah | Administrator | Named in findings related to retaining resident with prohibited health condition and failure to request exception |
| Jeremiah Randle | Licensing Program Analyst | Conducted the inspection visit |
| Stephanie Cifuentes | Supervisor | Supervisor overseeing the inspection |
Inspection Report
Annual Inspection
Census: 79
Capacity: 142
Deficiencies: 0
Date: Sep 11, 2022
Visit Reason
An unannounced annual required and infection control visit was conducted to evaluate compliance with regulations and infection control practices at the facility.
Findings
The facility was found to be in good repair with no deficiencies observed. Infection control practices were adequate, including sanitizing stations, PPE availability, and staff mask usage. No citations or technical advisories were issued.
Report Facts
Resident file count: 5
Staff file count: 5
Fire extinguisher count: 12
Hot water temperature: 108.3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ana Soto | Licensing Program Analyst | Conducted the inspection and infection control visit |
| Ami Mehta | Executive Director | Facility representative during inspection and exit interview |
| Edith Duru | Reminiscence Coordinator | Met with Licensing Program Analyst during inspection |
Inspection Report
Annual Inspection
Census: 79
Capacity: 142
Deficiencies: 0
Date: Sep 11, 2022
Visit Reason
An unannounced annual required and infection control visit was conducted to evaluate compliance with regulations and infection control standards.
Findings
The facility was found to be in good repair with no deficiencies observed. Infection control practices were adequate, including sanitizing stations, PPE availability, and staff mask usage. No citations or technical advisories were issued.
Report Facts
Resident files current: 5
Staff files current: 5
Fire extinguishers charged: 12
Hot water temperature: 108.3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ana Soto | Licensing Program Analyst | Conducted the inspection and infection control visit |
| Ami Mehta | Executive Director | Facility representative met during inspection and exit interview |
| Edith Duru | Reminiscence Coordinator | Met during inspection |
Inspection Report
Census: 77
Capacity: 142
Deficiencies: 0
Date: Apr 19, 2022
Visit Reason
A Case Management visit was initiated to investigate an incident report and Death Report regarding a resident's passing on 3/12/22.
Findings
The Licensing Program Analyst conducted interviews, reviewed relevant documents, and toured the facility. No deficiencies were observed during the health and safety check, but additional time is needed to complete the investigation.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Martessa Brown | Licensing Program Analyst | Conducted the case management visit and investigation. |
| Janelle Odishoo | Administrator | Met with Licensing Program Analyst and participated in the investigation. |
| Lennora Folkes | Resident Care Director | Assisted with the health and safety check during the visit. |
Inspection Report
Census: 77
Capacity: 142
Deficiencies: 0
Date: Apr 19, 2022
Visit Reason
A Case Management visit was conducted following receipt of an incident and Death Report regarding a resident's passing on 3/12/22. The Licensing Program Analyst met with the Administrator to review related documents and conduct a health and safety check.
Findings
No deficiencies were observed during the health and safety check of the facility. Additional time is needed to investigate further due to additional information.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Martessa Brown | Licensing Program Analyst | Conducted the case management visit and health & safety check. |
| Janelle Odishoo | Administrator | Met with Licensing Program Analyst during the visit and exit interview. |
| Lennora Folkes | Resident Care Director | Assisted with the health & safety check during the visit. |
Inspection Report
Complaint Investigation
Census: 80
Capacity: 142
Deficiencies: 1
Date: Nov 2, 2021
Visit Reason
The visit was an unannounced complaint investigation triggered by a complaint received on 12/09/2020 regarding facility plumbing being in disrepair and staff mishandling residents' personal belongings.
Complaint Details
The complaint investigation was substantiated for the allegation that facility plumbing was in disrepair causing lack of hot water affecting residents. The allegation that staff mishandled residents' personal belongings was unsubstantiated.
Findings
The investigation substantiated the allegation that the facility plumbing was in disrepair, resulting in residents lacking hot water for a substantial time without proper notification to the licensing agency. The allegation regarding mishandling of residents' personal belongings was found to be unsubstantiated due to insufficient evidence.
Deficiencies (1)
Maintenance & Operation 8703(a): The facility was not clean, safe, sanitary, and in good repair as residents did not have hot water for a substantial amount of time and CCLD was not notified of the incident.
Report Facts
Capacity: 142
Census: 80
Deficiency count: 1
Plan of Correction Due Date: Nov 9, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Travis Morris | Administrator | Interviewed regarding plumbing issues and incident reporting |
| Janelle Odishoo | Facility Administrator | Met with Licensing Program Analyst during investigation |
| Ami Mehta | Resident Care Director | Met with Licensing Program Analyst during investigation |
| Martessa Brown | Licensing Program Analyst | Conducted complaint investigation and interviews |
| Janae Hammond | Licensing Program Manager | Oversaw complaint investigation |
Inspection Report
Complaint Investigation
Census: 80
Capacity: 142
Deficiencies: 1
Date: Nov 2, 2021
Visit Reason
The inspection was an unannounced complaint investigation visit conducted to investigate allegations regarding facility plumbing being in disrepair and staff mishandling residents' personal belongings.
Complaint Details
The complaint investigation was substantiated for the allegation that facility plumbing was in disrepair, specifically the lack of hot water affecting residents. The allegation that staff mishandled residents' personal belongings was unsubstantiated due to lack of preponderance of evidence.
Findings
The allegation of plumbing disrepair was substantiated due to residents not having hot water for a substantial amount of time and failure to notify the licensing agency, posing a potential health and safety risk. The allegation of mishandling residents' personal belongings was unsubstantiated due to insufficient evidence.
Deficiencies (1)
Maintenance & Operation 8703(a): The facility was not clean, safe, sanitary and in good repair at all times as residents did not have hot water for a substantial amount of time and CCLD was not notified of the incident.
Report Facts
Capacity: 142
Census: 80
Plan of Correction Due Date: Nov 9, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Travis Morris | Administrator | Interviewed regarding plumbing issues and incident reporting |
| Martessa Brown | Licensing Program Analyst | Conducted complaint investigation and interviews |
| Janelle Odishoo | Facility Administrator | Met with Licensing Program Analyst during investigation |
| Ami Mehta | Resident Care Director | Met with Licensing Program Analyst during investigation |
Inspection Report
Complaint Investigation
Census: 76
Capacity: 142
Deficiencies: 0
Date: Aug 6, 2021
Visit Reason
The inspection was conducted as an unannounced complaint investigation following a complaint received on 03/26/2021 alleging insufficient staff numbers to meet residents' needs.
Complaint Details
The complaint alleged that staff were not sufficient in numbers to provide necessary services to meet residents' needs. The investigation found no evidence to substantiate this allegation, and it was determined unsubstantiated.
Findings
The investigation included interviews and record reviews and found that the facility had sufficient staff for all shifts, including a newly hired coordinator for the memory care unit. Residents interviewed reported their needs were being met, and staff schedules confirmed adequate staffing. The allegation was unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 142
Census: 76
Staff shifts: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Travis Morris | Executive Director | Interviewed during investigation and exit interview |
| Ana Soto | Licensing Program Analyst | Conducted the complaint investigation |
| Janae Hammond | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Complaint Investigation
Census: 76
Capacity: 142
Deficiencies: 0
Date: Aug 6, 2021
Visit Reason
The inspection was an unannounced complaint investigation conducted in response to a complaint received on 2021-03-26 alleging that staff were not sufficient in numbers to provide necessary services to meet residents' needs.
Complaint Details
The complaint alleged insufficient staff to meet residents' needs. The investigation was unsubstantiated as evidence did not support the allegation.
Findings
The investigation included interviews, record reviews, and a tour of the memory care unit. Findings showed that the facility uses a computer system to determine staffing needs, staff and residents interviewed indicated staffing was sufficient, and staff schedules confirmed adequate staffing. The allegation was unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 142
Census: 76
Staff shifts: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ana Soto | Licensing Program Analyst | Conducted the complaint investigation |
| Travis Morris | Executive Director | Facility representative interviewed during investigation |
Inspection Report
Complaint Investigation
Census: 79
Capacity: 142
Deficiencies: 0
Date: Nov 6, 2020
Visit Reason
An unannounced complaint investigation was conducted regarding the allegation that staff failed to issue a refund to a resident who vacated the unit.
Complaint Details
The complaint alleged that staff failed to issue a refund to a resident who vacated the facility. The allegation was found to be unsubstantiated after investigation revealed the refund was delayed due to paperwork errors but was ultimately issued and received.
Findings
The investigation found that the refund process was delayed due to errors on the move-out form, but the refund was eventually processed and sent to the resident's family. There was no preponderance of evidence to prove the alleged violation, so the allegation was unsubstantiated.
Report Facts
Capacity: 142
Census: 79
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Travis Morris | Administrator | Interviewed regarding refund process and investigation findings |
| Ami Mehta | Resident Care Director | Participated in telephonic complaint investigation and exit interview |
| Jey Cardenas | Licensing Program Analyst | Conducted complaint investigation and authored report |
| Angela J Kendrick | Licensing Program Manager | Oversaw complaint investigation |
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