Nursing Home

Sunterra Springs Independence

Nursing Home

Sunterra Springs Independence

19200 E 37th Terrace S, Independence, MO 64057 View map
Overview of Sunterra Springs Independence

Sunterra Springs sets up a cozy and welcoming atmosphere for its residents. A recipient of multiple Customer Experience Awards, the nursing home offers a home where seniors can find themselves comfortably in a modest setting. Management ensures you get a hassle-free and seamless transfer to your new place. Sunterra is a wonderful tight-knit community that listens, understands, and provides whatever residents need.

The centers of excellence that have garnered them multiple awards are in their therapy services, cleanliness, nursing care, safety and security, and Medicare and Medicaid services.

(816) 335-3007

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Missouri average: 2.6/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Missouri average: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Missouri average: 2.2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Missouri average: 2.8/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 22m per day

This home provides 11% less nursing time per resident than the Missouri average.

Missouri average: 3h 49m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 40m per day 20m per day 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 38

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Missouri average
Occupancy rate 86.9%
Residents per day (avg) 36
Occupancy rate
86.9%
Residents per day (avg)
36

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 28 days

Private pay

49% of new residents, often for short stays.

Typical stay 21 days

Finances and operations

Privately-owned community
Home revenue
$6.5M
Operating loss
-$711.1K
Privately-owned community
Home revenue
$6,498,441.00
Operating loss
$-711,072.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.5M
38.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.7M
Total costs $7.2M
Bed community size
38-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
87%
In line with Missouri average
Occupied beds
33 / 38
Average residents 72 per day

License details

Facility type
Snf
County: JACKSON

Additional licensing details

CMS Certification Number: 265864

Ownership & operating entity

Sunterra Springs Independence is legally operated by SUNTERRA INDEPENDENCE OC, LLC, and administrated by STEPHENS.

Corporate entity: SUNTERRA INDEPENDENCE OC, LLC

Types of Care at Sunterra Springs Independence

Skilled Nursing
Contact Sunterra Springs Independence

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicare

Health Inspection History

Inspections
Total health inspections 5

Missouri average 6.6


Last Health inspection on Feb 2025

Total health citations 22
Citations per inspection
4.4

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 22 citations resulted from standard inspections; and 2 of 22 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Missouri average

Missouri average: 0.7


Serious Health citations More info 0
100% better than Missouri average

Missouri average: 1

0 critical citations More info Missouri average: 0.7

0 serious citations More info Missouri average: 1

22 moderate citations More info Missouri average: 33.6

0 minor citations More info Missouri average: 1.2
Citations history (last 3 years)
Infection Control moderate citation Feb 10, 2025
Corrected

Nursing Services moderate citation Feb 10, 2025
Corrected

Quality of Care moderate citation Feb 10, 2025
Corrected

Quality of Care moderate citation Dec 10, 2024
Corrected

Compare Nursing Homes around Independence

The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
Sunterra Springs Independence
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

N

Nursing

Independence
38
30
BANGERTER, JOHNATHAN
86.9%
$6,469,755.00
$2,479,423.00
38.3%
36
5/5
3.3746
4/5
2/5
5/5
-
22
-
+19%
-10%
+30%
Independence Manor Care Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MO 64055-1853
99
-
INDEPENDENCE MANOR INC
67.2%
$6,716,593.00
$3,058,995.00
45.5%
52
1/5
4.0154
3/5
1/5
1/5
-
28
-
-58%
+7%
+1%
Baptist Homes of Independence
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Independence
138
39
THE BAPTIST HOME
44.5%
$5,044,047.00
$2,247,798.00
44.6%
56
1/5
5.1145
1/5
2/5
1/5
47
74
1
-18%
+37%
-33%
Carmel Hills Wellness & Rehabilitation
SNF

Nursing Home 24/7 care needed

N

Nursing

Independence
194
29
-
79.0%
$18,780,904.00
$6,282,045.00
33.4%
151.10
1/5
2.0387
1/5
1/5
4/5
1
84
2
-60%
-45%
+19%
Jackson Creek Memory Care
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MO 64057-1548
70
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Sunterra Springs Independence

Address 7.3 miles from city center — 0.38 miles to nearest hospital (Centerpoint Medical Center)

Address 19200 E 37th Terrace S, Independence, MO 64057

Calculate Travel Distance to Sunterra Springs Independence

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

140
Total Staff
74
Employees
66
Contractors
18,167
Total Hours (Quarter)
25
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse139.4 Yes
Licensed Practical Nurse219.3 Yes
Certified Nursing Assistant638.5 Yes
Staff by Category
Administration
1 staff
7.5hs shift avg
Nursing Staff
105 staff
8.5hs shift avg
Physicians & Practitioners
4 staff
7.9hs shift avg
Therapy Services
26 staff
6.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
3.7hs shift avg
Dietary Services
0 staff
0hs shift avg
Other Services
2 staff
6.8hs shift avg
Contractor Analysis
11.7%
of total hours from contractors
2,117 contractor hours this quarter
Licensed Practical Nurse: 13 Certified Nursing Assistant: 40 Registered Nurse: 8 Medication Aide/Technician: 5
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant2340636,85091100%8.5
Licensed Practical Nurse813213,40691100%9.3
Registered Nurse58131,1937785%9.4
RN Director of Nursing3031,0806976%6.4
Respiratory Therapy Technician7071,0438290%6.6
Physical Therapy Aide4048588088%6.7
Speech Language Pathologist110117207785%6.3
Occupational Therapy Aide1016287279%8.7
Clinical Nurse Specialist3036056268%8.3
Physical Therapy Assistant3034937481%6.6
Nurse Practitioner1014506066%7.5
Dental Services Staff2023885662%6.8
Administrator1013384549%7.5
Qualified Social Worker202812224%3.7
Medication Aide/Technician0553555%7

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
38 residents
Residents by payment source
Medicare
20 residents (52.6%)
Private pay or other
18 residents (47.4%)

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Significantly above average Missouri avg: 2.6 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.7%
48% better than Missouri average

Missouri average: 66.6%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.8%
66% better than Missouri average

Missouri average: 2.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 96.8%
53% better than Missouri average

Missouri average: 63.5%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 21.5%
15% better than Missouri average

Missouri average: 25.3%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 10.3%
23% better than Missouri average

Missouri average: 13.4%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.7%
9% better than Missouri average

Missouri average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 77.9%
45% better than Missouri average

Missouri average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 63.8%
26% better than Missouri average

Missouri average: 50.6%

Guides for Better Senior Living

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Financial Aid for Missouri Seniors

Get financial aid guidance

Aged and Disabled Waiver

Missouri Medicaid A&D Waiver

Age 65+ or disabled, Missouri resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Rural access prioritized.

Missouri Supplemental Nursing Care (SNC)

MO SNC

Age 65+, Missouri resident, in approved facility.

~$1,215/month (individual).

$2,000 (individual).

Supplements SSI; facility-based only.

Structured Family Caregiving Waiver (SFCW)

Missouri Structured Family Caregiving Waiver

Age 65+, Missouri resident, MO HealthNet-eligible, NFLOC, dementia diagnosis, live with caregiver.

~$2,901/month (300% FBR, individual); QIT required.

$5,909.25 (individual), $11,818.45 (couple).

Caregiver must be family; small program size.

MO HealthNet Aged, Blind, and Disabled (ABD)

Missouri MO HealthNet ABD

Age 65+ or disabled, Missouri resident, MO HealthNet-eligible, needs help with 1+ ADL.

~$1,690/month (individual, projected); spenddown allowed.

$5,909.25 (individual), $11,818.45 (couple).

Less intensive than waivers; statewide access.

Medicare Savings Program (MSP)

Missouri Medicare Savings Program

Age 65+ or disabled, Missouri resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Missouri Caregiver Program (Customized Caregiver Training & Relief)

Missouri Caregiver Program

Caregivers of 60+ with dementia, Missouri resident, functional needs (2+ ADLs).

No strict cap; prioritizes low-income (~$24,980/year individual).

Not assessed; need-based.

Administered via AAAs and Alzheimer’s Association; rural focus.

Senior Community Service Employment Program (SCSEP)

Missouri SCSEP

Age 55+, unemployed, low-income, Missouri resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Missouri VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Missouri resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

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