Inspection Reports for Sunterra Springs Springfield

MO, 65810

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Deficiencies (last 5 years)

Deficiencies (over 5 years) 4.2 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

24% better than Missouri average
Missouri average: 5.5 deficiencies/year

Deficiencies per year

8 6 4 2 0
2019
2021
2023
2024
2025

Census

Latest occupancy rate 37 residents

Based on a June 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Census over time

18 24 30 36 42 48 Jul 2019 Jul 2023 Nov 2023 Mar 2025 Jun 2025

Inspection Report

Complaint Investigation
Census: 37 Deficiencies: 1 Date: Jun 2, 2025

Visit Reason
The inspection was conducted due to a complaint investigation regarding the facility's failure to provide safe and appropriate pain management for a resident who required such services after knee replacement surgery.

Complaint Details
The complaint investigation found that the facility did not document administration of pain medication to address the resident's pain. The resident experienced moderate to severe pain, and staff delays in obtaining physician orders and medication delivery contributed to inadequate pain management. The resident and family expressed dissatisfaction with pain control and medication availability.
Findings
The facility failed to ensure timely administration and documentation of appropriate pain medication for Resident #93, admitted after knee replacement surgery. Staff delays in obtaining physician orders and medication delivery resulted in the resident experiencing moderate to severe pain without adequate pain control. Non-pharmacological interventions and Tylenol were provided, but narcotic pain medications were delayed due to lack of signed physician orders and pharmacy delivery issues.

Deficiencies (1)
Failure to provide safe, appropriate pain management and timely administration of pain medication for a resident after knee replacement surgery.
Report Facts
Facility census: 37 Pain level: 5 Pain level: 6 Pain level: 7 Medication dosage: 2 Medication dosage: 500 Medication dosage: 50

Employees mentioned
NameTitleContext
RN CRegistered NurseConducted pain assessment, admitted resident, responsible for narcotic medication drawer
RN FRegistered NurseDocumented resident upset about lack of pain medication, called pharmacy for STAT delivery
LPN NLicensed Practical NurseAdministered hydromorphone and documented pain levels
CMT ACertified Medication TechnicianDocumented resident pain levels
CNA KCertified Nurse AideAssisted resident, reported resident's pain complaints
LPN MLicensed Practical NurseCharge nurse on 05/25/25, assessed resident pain, did not administer pain medication
LPN LLicensed Practical NurseDiscussed medication order delays and pain assessment
LPN GUnit ManagerExplained admission medication procedures and pharmacy delivery times
ADONAssistant Director of NursingAdministered Tylenol to resident, communicated about pain management
Director of NursingDirector of NursingDiscussed documentation and medication administration procedures
AdministratorAdministratorDiscussed expectations for timely pain medication administration and pharmacy delivery
Corporate StaffDescribed process for receiving and activating physician orders for new admissions

Inspection Report

Complaint Investigation
Census: 37 Deficiencies: 1 Date: Mar 4, 2025

Visit Reason
The inspection was conducted due to concerns about the facility's failure to provide appropriate pressure ulcer care, including inadequate wound assessment, lack of physician orders for treatment, and failure to update care plans for wounds.

Complaint Details
The investigation was complaint-related, focusing on pressure ulcer care deficiencies. The complaint was substantiated with findings of inadequate wound assessment, treatment, and documentation.
Findings
The facility failed to document full wound assessments upon admission, obtain physician orders for wound treatment, and update care plans for skin breakdown interventions for one resident out of seven sampled. Staff did not consistently document wound treatments or progress notes, and the resident's wounds worsened during the stay. Interviews with staff confirmed lapses in wound care documentation and treatment initiation.

Deficiencies (1)
Failed to provide care per professional standards related to pressure ulcers, including failure to document full wound assessments upon admission, failure to obtain physician's orders for treatment and interventions, and failure to update care plans regarding skin breakdown intervention changes.
Report Facts
Residents Affected: 1 Facility Census: 37 Wound measurements: 1.8 Wound measurements: 1.5 Wound measurements: 2.6

Inspection Report

Complaint Investigation
Census: 36 Deficiencies: 2 Date: Aug 5, 2024

Visit Reason
The inspection was conducted due to a complaint regarding failure to timely report an allegation of abuse involving a resident (Resident #3) and concerns about pressure ulcer care for two residents (Residents #1 and #2).

Complaint Details
The complaint involved an allegation by Resident #3 that two nurses humiliated and inappropriately touched him/her during a skin assessment. The facility delayed reporting the allegation to the state survey agency by seven days. Interviews with staff revealed confusion and failure to report within the required two-hour timeframe.
Findings
The facility failed to timely report an allegation of abuse to the state survey agency within the required two-hour timeframe. Additionally, the facility failed to provide appropriate pressure ulcer care, including incomplete wound assessments, failure to obtain and follow physician orders, and failure to update care plans for two residents with pressure ulcers.

Deficiencies (2)
Failed to timely report an allegation of abuse involving one resident to the state survey agency within the required two-hour timeframe.
Failed to provide appropriate pressure ulcer care including incomplete wound assessments, failure to obtain physician orders, failure to follow ordered treatments, and failure to update care plans for two residents.
Report Facts
Facility census: 36 Resident #3 admission date: Jul 23, 2024 Resident #3 MDS date: Jul 29, 2024 Resident #1 admission date: Jul 19, 2024 Resident #1 wound measurements: 4 Resident #1 wound measurements: 3.5 Resident #2 admission date: Jul 5, 2024 Resident #2 wound measurements: 1.5 Resident #2 wound measurements: 4.5 Resident #2 wound measurements: 7.2 Resident #2 wound measurements: 10

Employees mentioned
NameTitleContext
LPN ALicensed Practical NurseAdmitted Resident #3 and involved in skin assessment during alleged abuse incident
CNA CCertified Nurse AideAssisted LPN A during skin assessment of Resident #3 during alleged abuse incident
SSDSocial Services DirectorMet with Resident #3 regarding abuse complaint and reported to DHSS
ADONAssistant Director of NursingInterviewed regarding abuse allegation and investigation
DONDirector of NursingInterviewed regarding abuse allegation and wound care practices
LPN BLicensed Practical NurseProvided care and observations related to Resident #1's wounds
LPN ELicensed Practical Nurse (Wound Nurse)Responsible for wound measurements and wound care documentation
RN DRegistered NurseInterviewed regarding skin assessments and wound care procedures
AdministratorResponsible for reporting abuse and overseeing facility compliance
Medical DirectorProvided expert opinion on skin breakdown prevention

Inspection Report

Routine
Census: 37 Deficiencies: 8 Date: Nov 9, 2023

Visit Reason
The inspection was conducted to evaluate compliance with regulatory requirements including medication self-administration, resident assessments, code status documentation, medication error rates, food safety, infection control, and staff tuberculosis testing.

Findings
The facility was found deficient in multiple areas including failure to ensure proper approval and care planning for resident self-administration of medications, incomplete and untimely resident assessments, inconsistent documentation of resident code status, medication errors related to insulin administration and pen priming, improper food storage and dish drying practices, incomplete documentation of fentanyl patch administration, and failure to complete required tuberculosis testing for residents and staff.

Deficiencies (8)
Failed to ensure interdisciplinary team approval, physician orders, and care planning for resident self-administration of medication for two residents with medication at bedside.
Failed to complete a discharge Minimum Data Set (MDS) assessment in a timely manner for one resident.
Failed to ensure resident code status was accurate and consistent throughout the medical record for three residents.
Failed to ensure medication error rate was less than 5% due to incorrect insulin type and dosage administration and failure to prime insulin pens for two residents.
Failed to ensure residents were free from significant medication errors related to insulin administration and pen priming for two residents.
Failed to store food in sealed containers, stack dishes only when dry, and maintain dishwasher rinse temperatures at recommended levels, risking contamination.
Failed to document administration and placement of fentanyl patch in the Medication Administration Record (MAR) for one resident.
Failed to maintain an effective infection prevention program by not ensuring two residents and three staff members received required tuberculosis testing per standards and guidance.
Report Facts
Facility census: 37 Medication error rate: 7.4 Fentanyl patch dosage: 50 Dishwasher rinse temperature: 167 Tuberculosis skin test induration: 5

Employees mentioned
NameTitleContext
LPN LLicensed Practical NurseFailed to complete second step of tuberculosis testing
CMA MCertified Medication AssistantFailed to complete tuberculosis testing
CNA NCertified Nurse AideTuberculosis test read after maximum allowed time, requiring retesting
CMT ACertified Medication TechnicianDescribed medication administration and documentation practices
RN BRegistered NurseDescribed medication administration and documentation practices
RN CRegistered NurseDescribed medication administration and insulin pen use practices
LPN ILicensed Practical NurseDescribed insulin pen administration practices
Dietary Aide GDescribed food storage and dish drying practices
Dietary ManagerDescribed food storage and dish drying practices
AdministratorProvided statements on medication administration, food safety, and infection control
DONDirector of NursingOversaw medication administration, infection control, and tuberculosis testing
ADONAssistant Director of NursingOversaw tuberculosis testing and infection control

Inspection Report

Complaint Investigation
Census: 35 Deficiencies: 2 Date: Sep 12, 2023

Visit Reason
The inspection was conducted due to an allegation of misappropriation of property by a staff member who took medications belonging to a resident. The investigation focused on the missing medication and failure to administer medication as ordered.

Complaint Details
The complaint was substantiated. The allegation of misappropriation was made to DHSS on 2023-08-23. Video footage showed the nurse taking pills from a resident's medication bottle and disposing of the bottle. The nurse returned the medication after being confronted and was arrested. The resident missed several doses of medication due to this incident.
Findings
The facility failed to keep residents free from misappropriation of property when a registered nurse took a resident's medication and failed to administer medication as ordered for four days. The medication was recovered but could not be administered. The nurse was arrested for stealing medication. The facility also failed to ensure medication was administered as ordered, resulting in missed doses for the resident.

Deficiencies (2)
Failed to protect residents from wrongful use of belongings or money when a staff member took resident medication.
Failed to provide care in accordance with professional standards by not administering medication as ordered for four days.
Report Facts
Pills returned: 164 Resident census: 35 Missed medication doses: 3

Employees mentioned
NameTitleContext
RN ARegistered NurseStaff member who took resident medication and was arrested for stealing medication.
CMT BCertified Medication TechnicianReported missing medication to the Director of Nursing.
DONDirector of NursingNotified of missing medication and involved in investigation.
HR ManagerReviewed video footage, confronted RN A, and called police.
RN ERegistered NurseDocumented medication administration error and noted missing medication.
LPN DLicensed Practical NurseNotified about missing medication from the cart.

Inspection Report

Complaint Investigation
Census: 33 Deficiencies: 2 Date: Jul 18, 2023

Visit Reason
The inspection was conducted due to complaints regarding failure to obtain orders and properly change PICC line dressings for one resident, and failure to administer insulin as ordered for another resident, resulting in hospitalization.

Complaint Details
The complaint investigation revealed failure to obtain and document orders for PICC line dressing changes and failure to administer insulin as ordered, resulting in resident harm including hospitalization.
Findings
The facility failed to obtain physician orders for PICC line dressing changes and failed to change the dressing per professional standards for Resident #2. Additionally, the facility failed to administer insulin as ordered for Resident #1 for two days, leading to hospitalization with hyperglycemia. The facility census was 33.

Deficiencies (2)
Failed to obtain orders regarding when to change a PICC line dressing and failed to change the dressing per professional standards for one resident.
Failed to ensure residents were free from significant medication errors when staff failed to administer insulin as ordered for two days for one resident, resulting in hospitalization.
Report Facts
Facility census: 33 Days without PICC line dressing change order: 16 Days without PICC line dressing change order: 17 Days insulin not administered: 2

Employees mentioned
NameTitleContext
RN ARegistered NurseInterviewed regarding PICC line dressing change procedures and expectations
RN BRegistered NurseInterviewed regarding order entry responsibilities and medication administration
RN CRegistered NurseInterviewed regarding admission order entries and medication administration
Licensed Practical Nurse DLicensed Practical NurseInterviewed regarding admission order entry and missed insulin orders
RN ERegistered NurseHospital nurse interviewed regarding resident admission to ICU with hyperglycemia
Director of NursingInterviewed regarding expectations for order entry and medication administration
AdministratorInterviewed regarding expectations for order entry and medication administration

Inspection Report

Routine
Census: 38 Deficiencies: 3 Date: Jul 29, 2021

Visit Reason
The inspection was conducted to assess compliance with regulations related to food service quality, resident food preferences, and infection prevention and control practices at the facility.

Findings
The facility failed to ensure food was served at a palatable temperature, accommodate a resident's food preferences, and maintain proper infection control practices including proper use of face masks and cleaning of glucometers between residents.

Deficiencies (3)
Failed to ensure food served to residents was palatable, attractive, and at an appetizing temperature.
Failed to accommodate one resident's intolerances and food preferences.
Failed to provide and implement an infection prevention and control program, including improper cleaning of glucometers and improper wearing of face masks by staff.
Report Facts
Facility census: 38 Meal trays on hall cart: 17 Contact time for disinfectant: 3 Date of inspection: Jul 29, 2021

Employees mentioned
NameTitleContext
Certified Nursing Assistant (CNA) FMentioned in relation to resident complaints about cold food and food preference communication
Certified Nursing Assistant (CNA) GMentioned in relation to resident complaints about cold food and food preference communication
Certified Medication Technician (CMT) HMentioned in relation to resident complaints about cold food and food preference communication
Dietary ManagerProvided information on food temperature policies and food preference documentation
Director of Nursing (DON)Provided information on food complaints and infection control practices
AdministratorProvided information on food service procedures and mask policies
Licensed Practical Nurse (LPN) AObserved performing glucometer testing and cleaning
Licensed Practical Nurse (LPN) BObserved performing glucometer testing and cleaning
Registered Nurse (RN) EObserved wearing mask improperly
Housekeeper DObserved wearing mask improperly
Physical Therapy Assistant (PTA) CObserved wearing mask improperly
Certified Nurse Aide (CNA) KProvided information on mask policies
RN LProvided information on mask policies

Inspection Report

Routine
Census: 25 Deficiencies: 2 Date: Jul 18, 2019

Visit Reason
The inspection was conducted to assess compliance with care planning requirements and medication management, including review of residents' code status documentation and use of psychotropic medications.

Findings
The facility failed to ensure that one resident's comprehensive care plan was revised to reflect the resident's choice for code status, and failed to provide a rationale for continuing an as needed psychotropic medication beyond 14 days for another resident. The facility census was 25.

Deficiencies (2)
Failed to revise one resident's comprehensive care plan to include the resident's choice for code status.
Failed to provide a rationale to continue an as needed psychotropic medication past 14 days for one resident.
Report Facts
Facility census: 25 Residents in sample: 12 PRN alprazolam administration dates: 11

Employees mentioned
NameTitleContext
Certified Nurse Aide (CNA) AInterviewed regarding code status placard system
Social Service DirectorInterviewed regarding admission procedures and code status documentation
MDS CoordinatorInterviewed regarding documentation of code status on care plans
Director of Nursing (DON)Interviewed regarding expectations for code status documentation and medication review
Licensed Practical Nurse (LPN) BInterviewed regarding administration of PRN anti-anxiety medications

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