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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Sunterra Springs sets up a cozy and welcoming atmosphere for its residents. A recipient of multiple Customer Experience Awards, the nursing home offers a home where seniors can find themselves comfortably in a modest setting. Management ensures you get a hassle-free and seamless transfer to your new place. Sunterra is a wonderful tight-knit community that listens, understands, and provides whatever it is that residents need.
The centers of excellence that have garnered them multiple awards are found in their therapy services, cleanliness, nursing care, safety and security, and Medicare and Medicaid services.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 158th out of 276 homes in Missouri. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 20m per day | ▲ 186% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 53m per day | ▲ 29% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 48m per day | ▼ 23% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 24m per day | ▲ 11% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 19m per day | ▲ 851% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 1m per day | ▲ 205% State avg: 20m per day · National avg: 29m per day |
Higher than the Missouri average: 66.6%Sunterra Springs Springfield is legally operated by Sunterra Springfield Oc, Llc, and administrated by Richardson Eula.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 35 | This facility has 40% fewer total deficiencies than a typical Missouri nursing home (21 vs. MO avg 35).↓ 40% better |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 2.6 | 4.4 | This facility has 41% fewer deficiencies per year than a typical Missouri nursing home (2.6 vs. MO avg 4.4).↓ 41% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.6 | 5 | This facility has 48% fewer deficiencies per inspection than a typical Missouri nursing home (2.6 vs. MO avg 5).↓ 48% better |
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 7 | This facility has 14% more total inspections than a typical Missouri nursing home (8 vs. MO avg 7).↑ 14% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 2, 2025, identified a deficiency related to the facility’s failure to provide timely and appropriate pain management for a resident after knee replacement surgery. Earlier inspections showed a pattern of deficiencies primarily involving medication administration, wound and pressure ulcer care, and timely reporting of incidents. Complaint investigations substantiated issues such as medication misappropriation by staff, delayed insulin administration leading to hospitalization, and inadequate wound care documentation. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges with clinical care processes, with no clear improvement trend over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsMissouri average 6.6
Last Health inspection on Jun 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 21 citations resulted from standard inspections; and 8 of 21 resulted from complaint investigations.
43% worse than Missouri averageMissouri average: 0.7
100% better than Missouri averageMissouri average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
97% better than Missouri average
0% compared with Missouri average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,946 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 12 | 20 | 32 | 4,806 | 92 | 100% | 8.5 |
| Registered Nurse | 10 | 18 | 28 | 2,348 | 91 | 99% | 9.6 |
| Licensed Practical Nurse | 6 | 11 | 17 | 2,342 | 92 | 100% | 9 |
| Medication Aide/Technician | 4 | 6 | 10 | 1,607 | 92 | 100% | 9.3 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 1,357 | 84 | 91% | 7 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 983 | 81 | 88% | 6.2 |
| Physical Therapy Assistant | 6 | 0 | 6 | 924 | 77 | 84% | 6.7 |
| RN Director of Nursing | 4 | 0 | 4 | 579 | 57 | 62% | 7.6 |
| Speech Language Pathologist | 7 | 0 | 7 | 556 | 72 | 78% | 6.1 |
| Dental Services Staff | 2 | 0 | 2 | 545 | 69 | 75% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 465 | 62 | 67% | 7.5 |
| Physical Therapy Aide | 4 | 0 | 4 | 432 | 73 | 79% | 5.4 |
| Administrator | 1 | 0 | 1 | 425 | 58 | 63% | 7.3 |
| Feeding Assistant | 0 | 1 | 1 | 197 | 38 | 41% | 5.2 |
| Medical Director | 0 | 1 | 1 | 105 | 29 | 32% | 3.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 100 | 14 | 15% | 7.2 |
| Qualified Social Worker | 2 | 0 | 2 | 91 | 42 | 46% | 2.2 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 44 | 25 | 27% | 1.8 |
Includes penalties issued in 2023-2025
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
In line with Missouri averageMissouri average: $73K
433% more fines than Missouri averageMissouri average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
45% more payment denials than Missouri averageMissouri average: 0.7
Penalties are imposed by CMS for violations of federal nursing home regulations.
14 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jun 2, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 10, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 2, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 25, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.3%
12% worse than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
59% better than Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
54.4%
14% worse than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.9%
22% worse than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.1%
17% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
1.0%
23% worse than Missouri averageMissouri average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
67.3%
25% better than Missouri averageMissouri average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
66.8%
32% better than Missouri averageMissouri average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
52% of new residents, usually for short-term rehab.
48% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
38Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Sunterra Springs Springfield based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #176 / 286Payroll — State benchmarkedThis home is ranked 176th out of 286 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
6.7 miles from city center
Estimated distance in miles from Springfield's city center to Sunterra Springs Springfield's address, calculated via Google Maps.
— 1.42 miles to nearest hospital (Cox Medical Center South)
Add your location
Sunterra Springs Springfield is located in Springfield, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| The Maples Health & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springfield (West Sunset Street) | 120 | 76.8% | +15% | 3.73 | -4% | 0% | $0 | 23 | 3.3 | 1 | 94 | - | 55 | Marcelo Mantala | $14.1M | $5.2M | 36.5% | 265559 | ||||
| Springfield Rehabilitation & Health Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springfield (Mark Twain) | 146 | 78.1% | +17% | 3.68 | +112% | -2% | $0 | 34 | 3.8 | - | 117 | - | 29 | Troy Lacey | $13.7M | $7.6M | 55.1% | 265157 | ||||
| Sunterra Springs Springfield |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Springfield | 38 | 95.9% | +44% | 3.64 | +186% | -2% | $70.2k | 21 | 2.6 | 1 | 37 | - | 29 | Jason Peterson | $7.0M | $3.1M | 43.6% | 265871 | ||||
| The Neighborhoods at Quail Creek |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Springfield | 120 | 86.6% | +30% | 4.37 | +31% | +17% | $0 | 23 | 4.6 | - | 93 | - | 33 | Eric Windham | $13.6M | $6.5M | 47.7% | 265799 | ||||
| Birch Pointe Health and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Springfield | 120 | 84.0% | +26% | 3.51 | +20% | -6% | $0 | 32 | 4.0 | 1 | 105 | A+ | 46 | Clinton Lowe | $12.9M | $5.7M | 44% | 265865 |
The legal owner and operator of Sunterra Springs Springfield is Sunterra Springfield Oc, Llc.
Sunterra Springs Springfield has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Sunterra Springs Springfield's occupancy is 97%.
Richardson Eula is the administrator of Sunterra Springs Springfield.
Sunterra Springs Springfield has 38 beds.
Yes — there are 10 photos of Sunterra Springs Springfield in the photo gallery on this page.
(417) 720-8050 will put you in contact with the team at Sunterra Springs Springfield.
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