Occupancy rate
98%
In line with Maine averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Nursing Home
Sylvia Ross Home-Assisted Living
The Sylvia Ross Home at Ross Manor offers a choice of 40 Assisted Living Apartments featuring studios and one-bedrooms, all with the comforts of home. The staff is committed to providing an environment that offers social, spiritual, recreational and educational opportunities, along with thoughtful assistance that is responsive to each person’s needs. Residents can choose from an array of services and amenities that best fit their lifestyle and enhance their health and well-being.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
40
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
97.5%
Residents per day
39
Occupancy rate
97.5%
Residents per day
39
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
45% of new residents, often for short stays.
Typical stay
4 - 5 months
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$23.4M
Operating loss
-$573.8K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$23,378,780.00
Operating loss
$-573,753.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.3M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$24.0M
40-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
14 years in operation
A community with a solid operating history and experience delivering ongoing care.
About this community
Occupancy
In line with Maine averageOccupied beds
39 / 40
Average residents
64 per day
License details
Facility type
Assisted Housing
Status
Active
County:
PENOBSCOT
Additional licensing details
License number:
ALP2047
CMS Certification Number:
205064
Ownership & operating entity
Sylvia Ross Home-Assisted Living is administrated by JANET EDGECOMB.
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Jane French
Staff Composition
Total Employees
25
Full-Time Employees
25
Care Services
Nursing Services
Rehabilitation Services
Memory Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Contact Information
Fax:
+1 (207) 992-2321
Programs & Activities
Specific Programs
Assisted Living, Memory-Impaired Care, Skilled Rehabilitation, Long-Term Nursing Care, Hospice Care, Outpatient Rehabilitation
Operating Hours
M-F: 8am-5pm, S-S: 11am – 5pm
Inspection History
In Maine, the Department of Health and Human Services, Division of Licensing and Certification is responsible for inspecting long-term care facilities to ensure they meet quality of care standards.
Show Inspection Reports
Latest inspection
Date:November 27, 2024
Health Inspection History
Inspections
Total health inspections
7
Maine average 5
Last Health inspection on Apr 2025
Total health citations
40
Maine average 28.5
Citations per inspection
5.71
Maine average 5.88
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 40 citations resulted from standard inspections; 10 of 40 resulted from complaint investigations; and 11 of 40 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Maine averageMaine average: 0.3
Serious Health citations
1
1
150% worse than Maine averageMaine average: 0.4
0 critical citations
1 serious citation
34 moderate citations
5 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 17, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 17, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 17, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 17, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 17, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Apr 17, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 17, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 17, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Bangor The information below is reported by the Maine Department of Health and Human Services, Division of Licensing and Certification.
Sylvia Ross Home-Assisted Living
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
BANGOR
167
90.5%
+9%
4.61
+2%
1
40
1
89
-
Pelkey, Wanda
$22,6M
$8,3M
36.5%
205064
Ross Manor
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Bangor
-
90.5%
-
4.61
-
1
40
1
89
51
Pelkey, Wanda
$22,6M
$8,3M
36.5%
205064
Eastside Center for Health & Rehabilitation
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Bangor
-
-
-
-
-
0
0
0
-
17
-
-
-
-
-
Freese’s Assisted Living Program
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
BANGOR
39
-
-
-
-
0
0
0
-
-
-
-
-
-
-
Stillwater Health Care
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Bangor
-
-
-
-
-
0
0
0
-
40
-
-
-
-
-
Living Spaces & Floor Plans
Sylvia Ross Home Floor Plans
Download PDFPlaces of interest near Sylvia Ross Home-Assisted Living
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
156
Employees
127
Contractors
29
Staff to resident ratio
1.73:1
10% worse than Maine averageMaine average ratio: 1.92:1
Avg staff/day
56
Average shift
8.5 hours
5% better than Maine averageMaine average: 8.1 hours
Total staff hours (quarter)
43,220
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
32
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
62
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
8.4%
3,650 contractor hours this quarter
Physical Therapy Assistant: 8
Respiratory Therapy Technician: 6
Speech Language Pathologist: 5
Qualified Social Worker: 2
Occupational Therapy Assistant: 2
Physical Therapy Aide: 2
Registered Nurse: 1
Therapeutic Recreation Specialist: 1
Medical Director: 1
Occupational Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 62 | 0 | 62 | 19,261 | 91 | 100% | 8.5 |
| Registered Nurse | 31 | 1 | 32 | 7,044 | 91 | 100% | 9.9 |
| Medication Aide/Technician | 13 | 0 | 13 | 6,011 | 91 | 100% | 9.9 |
| Licensed Practical Nurse | 7 | 0 | 7 | 2,580 | 91 | 100% | 10.9 |
| Physical Therapy Assistant | 0 | 8 | 8 | 1,675 | 80 | 88% | 6.2 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,505 | 89 | 98% | 7 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,313 | 65 | 71% | 8.1 |
| Nurse Practitioner | 2 | 0 | 2 | 991 | 73 | 80% | 7.7 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 835 | 89 | 98% | 5.8 |
| Speech Language Pathologist | 0 | 5 | 5 | 500 | 69 | 76% | 5.2 |
| Mental Health Service Worker | 1 | 0 | 1 | 496 | 58 | 64% | 8.6 |
| Administrator | 1 | 0 | 1 | 379 | 56 | 62% | 6.8 |
| Qualified Social Worker | 0 | 2 | 2 | 295 | 64 | 70% | 4.6 |
| Occupational Therapy Aide | 0 | 1 | 1 | 159 | 13 | 14% | 12.2 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 61 | 12 | 13% | 5.1 |
| Physical Therapy Aide | 0 | 2 | 2 | 55 | 11 | 12% | 4.5 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 37 | 12 | 13% | 3.1 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
62 Certified Nursing Assistant
% of Days
100%
32 Registered Nurse
% of Days
100%
13 Medication Aide/Technician
% of Days
100%
7 Licensed Practical Nurse
% of Days
100%
8 Physical Therapy Assistant
% of Days
88%
6 Other Dietary Services Staff
% of Days
98%
4 Clinical Nurse Specialist
% of Days
71%
2 Nurse Practitioner
% of Days
80%
6 Respiratory Therapy Technician
% of Days
98%
5 Speech Language Pathologist
% of Days
76%
1 Mental Health Service Worker
% of Days
64%
1 Administrator
% of Days
62%
2 Qualified Social Worker
% of Days
70%
1 Occupational Therapy Aide
% of Days
14%
2 Occupational Therapy Assistant
% of Days
13%
2 Physical Therapy Aide
% of Days
12%
1 Therapeutic Recreation Specialist
% of Days
13%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
90 residents
Residents by payment source
Medicare
37 residents (41.1%)
Medicaid
46 residents (51.1%)
Private pay or other
7 residents (7.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.4
15% worse than Maine averageMaine average: 14.2
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
32.6
12% worse than Maine averageMaine average: 29.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
29.3%
Percent of long-stay residents whose need for help with daily activities has increased
29.3%
13% worse than Maine averageMaine average: 26.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
38.3%
Percent of long-stay residents whose ability to move independently worsened
38.3%
22% worse than Maine averageMaine average: 31.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.1%
In line with Maine averageMaine average: 29.8%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
In line with Maine averageMaine average: 4.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.9%
Percent of long-stay high risk residents with pressure ulcers
8.9%
99% worse than Maine averageMaine average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.6%
Percent of long-stay residents with a urinary tract infection
3.6%
31% worse than Maine averageMaine average: 2.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.0%
Percent of long-stay residents who lose too much weight
1.0%
82% better than Maine averageMaine average: 5.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.5%
Percent of long-stay residents who have depressive symptoms
5.5%
48% better than Maine averageMaine average: 10.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
25.6%
Percent of long-stay residents who received an antipsychotic medication
25.6%
29% worse than Maine averageMaine average: 19.8%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.5%
5% better than Maine averageMaine average: 90.1%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
In line with Maine averageMaine average: 95.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
27% better than Maine averageMaine average: 70.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
42% better than Maine averageMaine average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.3%
6% better than Maine averageMaine average: 74.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$8K
67% lower than Maine averageMaine average: $24K
Number of fines
1
18% fewer fines than Maine averageMaine average: 1.2
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Maine averageMaine average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$8K
Maine average
$24K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 12, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 12, 2024
$8K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Sylvia Ross Home-Assisted Living based on CMS SNF Cost Reports.
Occupancy Rate
90.5%
↑ 11.4pp vs 2022
Net Income
-$573,753
↓ ~$111K vs 2022
Total Payroll
$12,255,204
↑ ~$2.1M vs 2022
Profit Margin
-2.5%
↑ 0.2pp vs 2022
Loading trend charts...
Guides for Better Senior Living
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Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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