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Eastside Center for Health & Rehabilitation
Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Bangor, ME
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Bangor, ME
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Eastside Center for Health & Rehabilitation accepts Medicaid, Medicare, and private pay.
Overview of Eastside Center for Health & Rehabilitation
Eastside Center for Health & Rehabilitation offers nursing home care, skilled nursing, hospice care, palliative care, and respite care in Bangor, ME. Its services include short-term rehabilitation for a temporary recovery stay and long-term care services for residents who need ongoing support.
Hospice care provides end-of-life support, while palliative care focuses on comfort for residents living with serious illness. Respite care offers a short stay for someone whose usual caregiver needs temporary relief, and the range of services may suit a resident whose needs include rehabilitation, continuing nursing care, or comfort-focused support.
Medicare, Medicaid, and private pay are accepted. Medicare covers eligible short-term skilled care after a hospital stay, Medicaid may help when savings do not cover a long stay, and private pay means paying directly for services. Rehabilitation services are available, and a doctor is on staff to provide medical care within the center. Robert Cleaves serves as director.
Measured by Centers for Medicare & Medicaid Services (CMS)
Overall ratingThe Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health InspectionBased on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
StaffingMeasures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality MeasuresBased on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Hours per resident per day vs Maine averages
Rank#22 / 30Nurse hours — State benchmarkedThis nursing home is ranked 22nd out of 30 nursing homes we track in Maine for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Maine average, with a ranking across 30 Maine facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maine that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Total nursing care
This nursing home is ranked 22nd out of 30 nursing homes we track in Maine for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 46m
16% below state avg
This facilityState avg 4h 30m
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN)RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
1h 8m
Avg State avg: 1h 7m per day · National avg: 42m per day
LPN / LVNLicensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
10m
−66% State avg: 29m per day · National avg: 52m per day
Nurse AideCertified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 28m
−18% State avg: 3h 0m per day · National avg: 2h 24m per day
Weekend Total NursingCombined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 26m
−17% State avg: 4h 9m per day · National avg: 3h 31m per day
Physical TherapistHours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
4m
Avg State avg: 4m per day · National avg: 4m per day
Weekend RNRegistered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
58m
+32% State avg: 44m per day · National avg: 29m per day
3 of 6 metrics below state avg
By The Numbers
Community insights.
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.Rank#39 / 46Walk Score — State benchmarkedThis nursing home is ranked 39th out of 46 nursing homes we track in Maine for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maine facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maine that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
17/ 100
Residents per day (avg) The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
65
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
70days
About this community
Awards
McKnight’s Excellence in Technology Award for our partnership with Circadia Health
License Details
Facility TypeNursing Home
CountyPenobscot
CMS Certification Number205106
AccreditationsCertified Great Place to Work
MaineCare AvailableNo
Multi-level BuildingNo
Handicapped AccessibleNo
Ownership & Operating Entity
Eastside Center for Health & Rehabilitation is administered by Robert Cleaves.
Payment & Insurance
2 services
Accept Medicaid
Accept Medicare
Therapy & Rehabilitation
3 services
Rehabilitation Services
Respite Care
Short-Term Rehab
Staffing & Medical
2 services
Doctor on Staff
24-Hour Staffing
Amenities & Lifestyle
Specific ProgramsShort-Term Care Services, Advanced Capabilities and Programs, Long-Term Care Services
Touring Hours8am – 8pm, or by appointment, with options for virtual visits
Inspection History
In Maine, the Department of Health and Human Services, Division of Licensing and Certification is responsible for inspecting long-term care facilities to ensure they meet quality of care standards.
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Maine state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. ME average
2 Worse
Metrics worse than Maine average:
• Deficiency Count (271% above)
• Inspections With Deficiencies (312% above)
1 Better
Metrics better than Maine average:
• Deficiencies per inspection (13% below)
Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.
This Facility
ME Average
vs. ME Avg
Deficiency Count Total deficiencies cited across all inspections on record for this facility.
33
8.9
This facility has 271% more deficiency count than a typical Maine nursing home (33 vs. ME avg 8.9).↑ 271% worse
Deficiencies per inspection Average deficiencies per inspection.
1.3
1.5
This facility has 13% fewer deficiencies per inspection than a typical Maine nursing home (1.3 vs. ME avg 1.5).↓ 13% better
Inspections State inspections evaluate whether the facility meets health and safety standards.
This Facility
ME Average
vs. ME Avg
Total inspections Combined count of all inspections conducted at this facility.
25
6.1
This facility has had 310% more total inspections than the Maine average (25 vs. ME avg 6.1). More inspections can mean more regulatory scrutiny rather than worse care.↑ 310% more
Inspections With Deficiencies Inspections that resulted in at least one deficiency. Never exceeds the total inspection count.
7
1.7
This facility has 312% more inspections with deficiencies than a typical Maine nursing home (7 vs. ME avg 1.7).↑ 312% worse
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines)
and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay27 days
Private pay
52% of new residents, often for short stays.
Typical stay1 months
Medicaid
13% of new residents, often for long-term daily care.
Typical stay11 - 12 months
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
For-profit
Operated by a limited liability company.
Net patient revenueNet patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$9.2M
Net patient incomeNet patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$115.7K
For-profit Operated by a limited liability company.
Net patient revenueNet patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$9.2M Rank#23 / 27Net patient revenue — State benchmarkedThis nursing home is ranked 23rd out of 27 nursing homes we track in Maine. Shows this facility's net patient revenue compared to the Maine average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maine that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient incomeNet patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$115.7K
Other incomeMoney the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$18.7K
Payroll costsStaff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.Rank#20 / 27Payroll costs — State benchmarkedThis nursing home is ranked 20th out of 27 nursing homes we track in Maine. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Maine average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maine that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$5.0M
54.8% of net patient revenue
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.Rank#8 / 27Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 8th out of 27 nursing homes we track in Maine. Shows payroll as a percentage of net patient revenue versus the Maine average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Maine that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costsEverything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$4.3M
Total costsThe home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$9.3M
Certification details
License Number:205106
Owner Name:Robert Cleaves
Rural vs. Urban:Urban
County:Penobscot
Type of Control:For-profit — Operated by a limited liability company.
Source: Centers for Medicare & Medicaid Services (CMS) and State data
How we calculate these figures
We use the home's most recent CMS SNF Cost Report — the annual financial statement every Medicare- and Medicaid-certified nursing home is required to file — to show how it earns and spends on resident care.
This includes
Net patient revenue — what the home collects for resident care after contractual allowances, bad debt and discounts.
Payroll — staff salaries plus wage-related benefits. Contract and agency labor is counted separately, under other operating costs.
Net patient income — what's left after the home's total operating expenses.
How we calculate net patient income and payroll %
Net patient income is net patient revenue minus the home's total operating expenses. Payroll % is payroll divided by net patient revenue — the share of each revenue dollar that goes to staff pay.
Net patient revenue vs. other income
Net patient revenue is money earned from resident care only. Anything the home earns outside of care — investments, grants, rentals and other non-operating sources — is reported separately as other income. Other income is not part of net patient revenue, and it is not included in net patient income.
Who this home usually serves
TYPE OF STAY
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (52% of admissions), and a typical private pay stay runs around 1 months.
Admissions
322 total
Coverage residents most often arrive under.
Medicare36%
Private pay52%
Medicaid13%
Discharges
323 total
Coverage residents most often leave under.
Medicare28%
Private pay50%
Medicaid22%
How we assess these insights
We analyze official CMS data on admissions and discharges to understand the types of residents a nursing home most often serves.
This includes
Medicare, Medicaid, and private-pay admissions and discharges
Number of nights covered by each payment type
Typical length of stay
How we calculate length of stay
We calculate length of stay separately for each payment type (Medicare, Medicaid and private) by dividing total number of nights by total number of admissions.
Managed by Robert Cleaves
Center Administrator
Robert Cleaves, Center Administrator at Eastside Center for Health and Rehabilitation, leads with a strong commitment to patient care and organizational excellence. He began his career as a Patient Service Representative and advanced to administrator roles across multiple long-term care facilities. Robert holds a Bachelor’s degree in Health Sciences and a Master’s in Healthcare Administration from Husson University.
Places of interest near Eastside Center for Health & Rehabilitation
1.9 miles from city center Estimated distance in miles from Bangor's city center to Eastside Center for Health & Rehabilitation's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the ME Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This TableAL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
RESC (Residential Care):
Personal care and daily-living support in a smaller, more intimate residential setting.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Maine average is: 52.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Rank badges are statewide and care-type specific: each nursing home is ranked against every other ME nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities
Includes Qualified Medicare Beneficiary (QMB), Specified Low-Income Medicare Beneficiary (SLMB), and Qualified Individual (QI).
Benefits
Covers Medicare premiums (up to $174.70/month Part B)Co-paysDeductibles
Frequently Asked Questions about Eastside Center for Health & Rehabilitation
Is Eastside Center for Health & Rehabilitation in a walkable area?
Eastside Center for Health & Rehabilitation has a walk score of 17. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at Eastside Center for Health & Rehabilitation?
Eastside Center for Health & Rehabilitation's occupancy is 89.4%.
Are pets allowed at Eastside Center for Health & Rehabilitation?
No, Eastside Center for Health & Rehabilitation has a no-pet policy.
What is the best email address for Eastside Center for Health & Rehabilitation?
The team at Eastside Center for Health & Rehabilitation can be reached at eastside-info@nathealthcare.com.
Does Eastside Center for Health & Rehabilitation operate as a for-profit or non-profit?
Eastside Center for Health & Rehabilitation is registered as a for-profit in ME.
Who is the administrator of Eastside Center for Health & Rehabilitation?
Robert Cleaves is the administrator of Eastside Center for Health & Rehabilitation.
What is the overall rating for Eastside Center for Health & Rehabilitation?
Eastside Center for Health & Rehabilitation received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.