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Nursing Home in Chicago

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Carlton

Nursing Home in Chicago

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Carlton

725 W Montrose Ave, Chicago, IL 60613 View map
Overview of The Carlton

The Carlton is an oasis of premier healthcare nestled in the heart of Chicago. This extraordinary residence on the far north side offers an experience that surpasses expectations, combining outstanding services with a serene and soothing atmosphere. Whether you seek short-term rehabilitation or long-term skilled nursing care, The Carlton’s commitment to clinical excellence is simply unmatched. The safety and well-being of residents are paramount. With 24-hour security and skilled nursing care, along with regular visits from trusted professionals such as dentists, podiatrists, psychologists, and psychiatrists, every aspect of their health is attentively tended to. Pharmacy services are also seamlessly integrated, ensuring convenience and peace of mind.

The Carlton thrives on a daily tapestry of social and leisure activities, carefully curated to cater to diverse interests and passions. Engage in lively rounds of bingo, savor the aroma of freshly brewed coffee during cozy gatherings, or feel the rhythm of life pulsate through invigorating exercise sessions. Lose yourself in the melodies of soul-stirring music concerts, relish in delightful tea parties, or immerse yourself in the warmth of Sunday socials. Here, each resident is valued as an individual, and the team at The Carlton works tirelessly to provide personalized care that embraces their unique stories.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5
Illinois average: 2.5/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5
Illinois average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
2/5
Illinois average: 2.1/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5
Illinois average: 2.8/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
2h 26m per day

This home provides 22% less nursing time per resident than the Illinois average.

Illinois average: 3h 6m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 46m per day 44m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 49m per day 2h 8m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 7m per day 3h 5m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 3m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 44m per day 34m per day 29m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 244

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Illinois average
Occupancy rate 75.3%
Residents per day (avg) 175
Occupancy rate
75.3%
Residents per day (avg)
175

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

23% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

59% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

18% of new residents, often for long-term daily care.

Typical stay 5 - 6 months

Finances and operations

Privately-owned community
Home revenue
$31.0M
Operating loss
-$1.2M
Privately-owned community
Home revenue
$30,958,937.00
Operating loss
$-1,197,400.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.0M
25.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$24.2M
Total costs $32.2M

Types of Care at The Carlton

Skilled Nursing Hospice Care Respite Care
Contact The Carlton

Health Inspection History

Inspections
Total health inspections 17

Illinois average 10.4


Last Health inspection on Nov 2025

Total health citations 60

Illinois average 36.8

Citations per inspection
3.53

Illinois average 3.68


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

28 of 60 citations resulted from standard inspections; and 32 of 60 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
43% worse than Illinois average

Illinois average: 0.7


Serious Health citations More info 8
122% worse than Illinois average

Illinois average: 3.6

1 critical citation More info Illinois average: 0.7

8 serious citations More info Illinois average: 3.6

51 moderate citations More info Illinois average: 32

0 minor citations More info Illinois average: 0.5
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Nov 07, 2025
Corrected

Quality of Care serious citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Sep 24, 2025
Corrected

Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. Sep 08, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Sep 08, 2025
Corrected

Compare Nursing Homes around Chicago The information below is reported by the Illinois Department of Public Health, Office of Health Care Regulation.

5 facilities compared · CMS & IL Dept. of Health data · Updated Apr 2026

Filter by care type
Astoria Place
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Chicago (West Ridge)
164
90.1%
+30%
2.37
+35%
-23%
1
31
3.1
2
149
92
Davis, Patricia
$23.3M
$5.2M
22.1%
145634
The Carlton
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Chicago (Uptown)
244
75.3%
+9%
2.43
+36%
-22%
4
60
3.5
9
175
84
Ventrella, Joanne
$30.3M
$8.0M
26.3%
145679
All American Village Nursing and Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Chicago (Edgewater)
145
95.2%
+37%
1.51
-64%
-51%
0
32
3.2
0
138
95
-
$10.5M
$5.5M
52.6%
146198
Avantara Evergreen Park
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Evergreen Park
242
61.6%
-11%
2.67
+71%
-14%
7
65
3.4
13
174
67
Berger, Menachem
$35.1M
$6.1M
17.5%
145734
Buckingham Pavilion Nursing and Rehabilitation
-
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Chicago (West Ridge)
235
-
-
-
-
-
-
-
-
0
0
0.0
0
-
83
-
-
-
-
-

Places of interest near The Carlton

Address 7.2 miles from city center — 2 miles to nearest hospital (Ascension Saint Joseph - Chicago)

Address 725 W Montrose Ave, Chicago, IL 60613

Calculate Travel Distance to The Carlton

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 388
Employees 140
Contractors 248
Staff to resident ratio 2.22:1
17% better than Illinois average

Illinois average ratio: 1.90:1

Avg staff/day 93
Average shift 7.3 hours
0% compared with Illinois average

Illinois average: 7.6 hours

Total staff hours (quarter) 61,844
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 74
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 53
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 210
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.2 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

21.5%

13,290 contractor hours this quarter

Certified Nursing Assistant: 139 Registered Nurse: 50 Licensed Practical Nurse: 33 Qualified Activities Professional: 8 Physical Therapy Assistant: 6 Respiratory Therapy Technician: 4 Speech Language Pathologist: 3 Physical Therapy Aide: 3 Qualified Social Worker: 2
Staff by category
Certified Nursing Assistant7113921029,30291100%7.2
Registered Nurse2450749,98691100%7.9
Licensed Practical Nurse2033539,98291100%8.2
Clinical Nurse Specialist6062,34191100%6.8
Qualified Activities Professional68142,29591100%9.4
Dental Services Staff3031,4198998%5.6
RN Director of Nursing3031,4079099%5.7
Other Dietary Services Staff3031,36991100%7.9
Respiratory Therapy Technician0445185358%8.2
Administrator1015048998%5.7
Dietitian1014888796%5.6
Mental Health Service Worker1014728391%5.7
Nurse Practitioner1014648391%5.6
Speech Language Pathologist0334125055%7.5
Qualified Social Worker0223514954%6.4
Physical Therapy Assistant0662775358%4.5
Physical Therapy Aide0332583741%6.6
210 Certified Nursing Assistant
% of Days 100%
74 Registered Nurse
% of Days 100%
53 Licensed Practical Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 100%
14 Qualified Activities Professional
% of Days 100%
3 Dental Services Staff
% of Days 98%
3 RN Director of Nursing
% of Days 99%
3 Other Dietary Services Staff
% of Days 100%
4 Respiratory Therapy Technician
% of Days 58%
1 Administrator
% of Days 98%
1 Dietitian
% of Days 96%
1 Mental Health Service Worker
% of Days 91%
1 Nurse Practitioner
% of Days 91%
3 Speech Language Pathologist
% of Days 55%
2 Qualified Social Worker
% of Days 54%
6 Physical Therapy Assistant
% of Days 58%
3 Physical Therapy Aide
% of Days 41%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
175 residents
Residents by payment source
Medicare
10 residents (5.7%)
Medicaid
148 residents (84.6%)
Private pay or other
17 residents (9.7%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.1
48% better than Illinois average

Illinois average: 9.7

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 3.3
82% better than Illinois average

Illinois average: 18.6

Long-stay resident measures
Above average Illinois avg: 3.6 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 3.3%
79% better than Illinois average

Illinois average: 15.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 4.8%
74% better than Illinois average

Illinois average: 18.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 1.8%
92% better than Illinois average

Illinois average: 21.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.9%
73% better than Illinois average

Illinois average: 3.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.8%
48% worse than Illinois average

Illinois average: 5.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.2%
92% better than Illinois average

Illinois average: 1.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.5%
30% worse than Illinois average

Illinois average: 6.5%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 99.8%
108% worse than Illinois average

Illinois average: 48.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 22.1%
9% worse than Illinois average

Illinois average: 20.2%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 91.8%
In line with Illinois average

Illinois average: 89.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 97.2%
6% better than Illinois average

Illinois average: 91.6%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.44
30% better than Illinois average

Illinois average: 2.05

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 2.02
10% better than Illinois average

Illinois average: 2.25

Short-stay resident measures
Below average Illinois avg: 2.0 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 41.8%
39% worse than Illinois average

Illinois average: 68.3%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
53% better than Illinois average

Illinois average: 2.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 70.5%
12% better than Illinois average

Illinois average: 63.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 31.8%
21% worse than Illinois average

Illinois average: 26.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 6.6%
53% better than Illinois average

Illinois average: 14.0%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 3.7%
381% worse than Illinois average

Illinois average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 33.3%
38% worse than Illinois average

Illinois average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 37.7%
25% worse than Illinois average

Illinois average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $241K
69% higher than Illinois average

Illinois average: $143K

Number of fines 4
35% more fines than Illinois average

Illinois average: 3.0

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 1
6% fewer payment denials than Illinois average

Illinois average: 1.1

Fines amount comparison
Fines amount comparison
This facility $241K
Illinois average $143K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 15, 2024
$17K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 19, 2024
$16K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Nov 2, 2023
$11K
Payment Denial Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. Nov 2, 2023
25 days

Last updated: Jan 2026

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Financial Aid for Illinois Seniors

Get financial aid guidance

Community Care Program

Illinois CCP

Age 60+, Illinois resident, at risk of nursing home placement.

~$1,215/month (individual).

$17,500 (individual, excludes home, car).

High demand in urban areas; waitlists possible.

Illinois Respite Program

IL Respite (via NFCSP)

Caregiver of someone 60+ (or with dementia), Illinois resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; urban/rural balance.

Supportive Living Program (SLP)

Illinois Medicaid Supportive Living Program

Age 65+ or 22-64 with disability, Illinois resident, Medicaid-eligible, needs moderate assistance (not nursing home-level).

~$2,829/month (300% FBR, individual); QIT allowed.

$2,000 (individual), $3,000 (couple) (excludes home, car).

~200 SLP sites statewide; room/board not covered.

Persons Who Are Elderly Waiver

Illinois Medicaid Elderly Waiver

Age 65+, Illinois resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Part of HealthChoice Illinois; consumer-directed options available.

Medicare Savings Program (MSP)

Illinois Medicare Savings Program

Age 65+ or disabled, Illinois resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

Senior Community Service Employment Program (SCSEP)

Illinois SCSEP

Age 55+, unemployed, low-income, Illinois resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

Optional State Supplementation (OSS)

Illinois Optional State Supplementation

Age 65+ or disabled, Illinois resident, in approved facility, SSI recipient or low-income.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~$50-$500/month based on facility type.

VA Aid and Attendance (A&A) and Housebound Benefits

Illinois VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Illinois resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in urban/rural areas.

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