Total health inspections
17
Illinois average 10.4
Last Health inspection on Nov 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Carlton
Nursing Home
The Carlton
Nursing Home
The Carlton is an oasis of premier healthcare nestled in the heart of Chicago. This extraordinary residence on the far north side offers an experience that surpasses expectations, combining outstanding services with a serene and soothing atmosphere. Whether you seek short-term rehabilitation or long-term skilled nursing care, The Carlton’s commitment to clinical excellence is simply unmatched. The safety and well-being of residents are paramount. With 24-hour security and skilled nursing care, along with regular visits from trusted professionals such as dentists, podiatrists, psychologists, and psychiatrists, every aspect of their health is attentively tended to. Pharmacy services are also seamlessly integrated, ensuring convenience and peace of mind.
The Carlton thrives on a daily tapestry of social and leisure activities, carefully curated to cater to diverse interests and passions. Engage in lively rounds of bingo, savor the aroma of freshly brewed coffee during cozy gatherings, or feel the rhythm of life pulsate through invigorating exercise sessions. Lose yourself in the melodies of soul-stirring music concerts, relish in delightful tea parties, or immerse yourself in the warmth of Sunday socials. Here, each resident is valued as an individual, and the team at The Carlton works tirelessly to provide personalized care that embraces their unique stories.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
244
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
75.3%
Residents per day (avg)
175
Occupancy rate
75.3%
Residents per day (avg)
175
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
23% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
59% of new residents, often for short stays.
Typical stay
4 - 5 months
Medicaid
18% of new residents, often for long-term daily care.
Typical stay
5 - 6 months
Finances and operations
Proprietary home
Other
Home revenue
$31.0M
Operating loss
-$1.2M
Proprietary home
Other
Home revenue
$30,958,937.00
Operating loss
$-1,197,400.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$24.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$32.2M
Types of Care at The Carlton
Skilled Nursing
Hospice Care
Respite Care
Compare Nursing Homes around Chicago
The information below is reported by the Illinois Department of Public Health, Office of Health Care Regulation.
Astoria Place
+35%
-23%
+30%
SNF
Nursing Homes 24/7 care needed
Chicago (West Ridge)
164
No
92
DAVIS, PATRICIA
90.1%
$23,284,188.00
$5,156,347.00
22.1%
149.30
2.3724
1
31
2
+35%-23%+30%
The Carlton
+36%
-22%
+9%
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Chicago (Uptown)
244
No
84
VENTRELLA, JOANNE
75.3%
$30,281,131.00
$7,975,377.00
26.3%
174.50
2.4256
4
60
9
+36%-22%+9%
All American Village Nursing and Rehabilitation Center
-64%
-51%
+37%
SNF
Nursing Homes 24/7 care needed
Chicago (Edgewater)
145
No
95
-
95.2%
$10,501,225.00
$5,518,981.00
52.6%
137.60
1.5145
-
32
-
-64%-51%+37%
Avantara Evergreen Park
+71%
-14%
-11%
SNF
Nursing Homes 24/7 care needed
Evergreen Park
242
No
67
BERGER, MENACHEM
61.6%
$35,088,632.00
$6,147,983.00
17.5%
173.50
2.6668
7
65
13
+71%-14%-11%
Buckingham Pavilion Nursing and Rehabilitation
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Chicago (West Ridge)
235
No
83
-
-
-
-
-
-
-
-
-
-
-
-
Astoria Place
Type of care:
SNF
Community:
Chicago (West Ridge)
Bed Count:
164
Pets Allowed:
No
Operator:
DAVIS, PATRICIA
CCN:
145634
Occupancy:
90.1%
Home Revenue:
$23,284,188.00
Payroll Costs:
$5,156,347.00
Payroll %:
22.1%
Avg Residents/Day:
149.30
Overall Rating:
Adj Nurse Hours:
2.3724
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
31
Severe Citations:
2
RN share vs State Avg:
+35%
+35%
Staffing vs State Avg:
-23%
-23%
Occupancy vs State Avg:
+30%
+30%
The Carlton
Type of care:
HC
SNF
RC
Community:
Chicago (Uptown)
Bed Count:
244
Pets Allowed:
No
Operator:
VENTRELLA, JOANNE
CCN:
145679
Occupancy:
75.3%
Home Revenue:
$30,281,131.00
Payroll Costs:
$7,975,377.00
Payroll %:
26.3%
Avg Residents/Day:
174.50
Overall Rating:
Adj Nurse Hours:
2.4256
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
4
Citations:
60
Severe Citations:
9
RN share vs State Avg:
+36%
+36%
Staffing vs State Avg:
-22%
-22%
Occupancy vs State Avg:
+9%
+9%
All American Village Nursing and Rehabilitation Center
Type of care:
SNF
Community:
Chicago (Edgewater)
Bed Count:
145
Pets Allowed:
No
CCN:
146198
Occupancy:
95.2%
Home Revenue:
$10,501,225.00
Payroll Costs:
$5,518,981.00
Payroll %:
52.6%
Avg Residents/Day:
137.60
Overall Rating:
Adj Nurse Hours:
1.5145
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
32
RN share vs State Avg:
-64%
-64%
Staffing vs State Avg:
-51%
-51%
Occupancy vs State Avg:
+37%
+37%
Avantara Evergreen Park
Type of care:
SNF
Community:
Evergreen Park
Bed Count:
242
Pets Allowed:
No
Operator:
BERGER, MENACHEM
CCN:
145734
Occupancy:
61.6%
Home Revenue:
$35,088,632.00
Payroll Costs:
$6,147,983.00
Payroll %:
17.5%
Avg Residents/Day:
173.50
Overall Rating:
Adj Nurse Hours:
2.6668
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
7
Citations:
65
Severe Citations:
13
RN share vs State Avg:
+71%
+71%
Staffing vs State Avg:
-14%
-14%
Occupancy vs State Avg:
-11%
-11%Places of interest near The Carlton
7.2 miles from city center — 2 miles to nearest hospital (Ascension Saint Joseph - Chicago)
725 W Montrose Ave, Chicago, IL 60613
Calculate Travel Distance to The Carlton
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
388
Total Staff
140
Employees
248
Contractors
61,844
Total Hours (Quarter)
93
Avg Staff/Day
7.3
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 74 | 7.9 | Yes |
| Licensed Practical Nurse | 53 | 8.2 | Yes |
| Certified Nursing Assistant | 210 | 7.2 | Yes |
Staff by Category
Administration ⓘ
1 staff
5.7hs shift avg
Nursing Staff ⓘ
340 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
7 staff
6.5hs shift avg
Therapy Services ⓘ
16 staff
6.7hs shift avg
Activities & Recreation ⓘ
14 staff
9.4hs shift avg
Social Services ⓘ
2 staff
6.4hs shift avg
Dietary Services ⓘ
4 staff
7.1hs shift avg
Other Services ⓘ
4 staff
5.6hs shift avg
Contractor Analysis
21.5%
of total hours from contractors
13,290 contractor hours this quarter
Certified Nursing Assistant: 139
Licensed Practical Nurse: 33
Speech Language Pathologist: 3
Respiratory Therapy Technician: 4
Physical Therapy Aide: 3
Registered Nurse: 50
Qualified Activities Professional: 8
Qualified Social Worker: 2
Physical Therapy Assistant: 6
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 71 | 139 | 210 | 29,302 | 91 | 100% | 7.2 |
| Registered Nurse | 24 | 50 | 74 | 9,986 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 20 | 33 | 53 | 9,982 | 91 | 100% | 8.2 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,341 | 91 | 100% | 6.8 |
| Qualified Activities Professional | 6 | 8 | 14 | 2,295 | 91 | 100% | 9.4 |
| Dental Services Staff | 3 | 0 | 3 | 1,419 | 89 | 98% | 5.6 |
| RN Director of Nursing | 3 | 0 | 3 | 1,407 | 90 | 99% | 5.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,369 | 91 | 100% | 7.9 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 518 | 53 | 58% | 8.2 |
| Administrator | 1 | 0 | 1 | 504 | 89 | 98% | 5.7 |
| Dietitian | 1 | 0 | 1 | 488 | 87 | 96% | 5.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 472 | 83 | 91% | 5.7 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 83 | 91% | 5.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 412 | 50 | 55% | 7.5 |
| Qualified Social Worker | 0 | 2 | 2 | 351 | 49 | 54% | 6.4 |
| Physical Therapy Assistant | 0 | 6 | 6 | 277 | 53 | 58% | 4.5 |
| Physical Therapy Aide | 0 | 3 | 3 | 258 | 37 | 41% | 6.6 |
Health Inspection History
Inspections
Total health citations
60
Citations per inspection
3.53
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
28 of 60 citations resulted from standard inspections; and 32 of 60 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
43% worse than Illinois averageIllinois average: 0.7
Serious Health citations
8
8
122% worse than Illinois averageIllinois average: 3.6
1 critical citation
8 serious citations
51 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Nov 07, 2025
Corrected
Quality of Care serious citation
Sep 24, 2025
Corrected
Abuse/Neglect moderate citation
Sep 08, 2025
Corrected
Quality of Care moderate citation
Sep 08, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Resident Census by Payment Source
175
Total Residents
Medicare
10
(5.7%)
ⓘ
Medicaid
148
(84.6%)
ⓘ
Private Pay/Other
17
(9.7%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
48% better than Illinois averageIllinois average: 9.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.3
82% better than Illinois averageIllinois average: 18.6
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
3.3%
Percent of long-stay residents whose need for help with daily activities has increased
3.3%
79% better than Illinois averageIllinois average: 15.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
4.8%
Percent of long-stay residents whose ability to move independently worsened
4.8%
74% better than Illinois averageIllinois average: 18.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
1.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
1.8%
92% better than Illinois averageIllinois average: 21.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.9%
Percent of long-stay residents experiencing one or more falls with major injury
0.9%
73% better than Illinois averageIllinois average: 3.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.8%
Percent of long-stay high risk residents with pressure ulcers
7.8%
48% worse than Illinois averageIllinois average: 5.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.2%
Percent of long-stay residents with a urinary tract infection
0.2%
92% better than Illinois averageIllinois average: 1.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.5%
Percent of long-stay residents who lose too much weight
8.5%
30% worse than Illinois averageIllinois average: 6.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
99.8%
Percent of long-stay residents who have depressive symptoms
99.8%
108% worse than Illinois averageIllinois average: 48.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
22.1%
Percent of long-stay residents who received an antipsychotic medication
22.1%
9% worse than Illinois averageIllinois average: 20.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.8%
In line with Illinois averageIllinois average: 89.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
6% better than Illinois averageIllinois average: 91.6%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.44
Number of hospitalizations per 1,000 long-stay resident days.
1.44
30% better than Illinois averageIllinois average: 2.05
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.02
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.02
10% better than Illinois averageIllinois average: 2.25
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
41.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
41.8%
39% worse than Illinois averageIllinois average: 68.3%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
53% better than Illinois averageIllinois average: 2.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.5%
12% better than Illinois averageIllinois average: 63.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.8%
21% worse than Illinois averageIllinois average: 26.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
53% better than Illinois averageIllinois average: 14.0%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
3.7%
Percentage of SNF residents who experience falls with major injury during their stay.
3.7%
381% worse than Illinois averageIllinois average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
33.3%
Percentage of residents at or above expected ability to care for themselves at discharge.
33.3%
38% worse than Illinois averageIllinois average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
37.7%
Rate of successful return to home or community from a skilled nursing facility.
37.7%
25% worse than Illinois averageIllinois average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$241K
69% higher than Illinois averageIllinois average: $143K
Number of fines
4
35% more fines than Illinois averageIllinois average: 3.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
6% fewer payment denials than Illinois averageIllinois average: 1.1
Fines amount comparison
Fines amount comparison
This facility
$241K
Illinois average
$143K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2024
$17K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 19, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 19, 2024
$16K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 2, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 2, 2023
$11K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Nov 2, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Nov 2, 2023
25 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for The Carlton based on CMS SNF Cost Reports.
Occupancy Rate
75.3%
↑ 0.5pp vs 2022
Net Income
-$1,197,400
↓ ~$676K vs 2022
Total Payroll
$11,186,092
↑ ~$1.1M vs 2022
Profit Margin
-4.0%
↓ 2.2pp vs 2022
Loading trend charts...
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