2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Carlton is an oasis of premier healthcare nestled in the heart of Chicago. This extraordinary residence on the far north side offers an experience that surpasses expectations, combining outstanding services with a serene and soothing atmosphere. Whether you seek short-term rehabilitation or long-term skilled nursing care, The Carlton’s commitment to clinical excellence is simply unmatched. The safety and well-being of residents are paramount. With 24-hour security and skilled nursing care, along with regular visits from trusted professionals such as dentists, podiatrists, psychologists, and psychiatrists, every aspect of their health is attentively tended to. Pharmacy services are also seamlessly integrated, ensuring convenience and peace of mind.
The Carlton thrives on a daily tapestry of social and leisure activities, carefully curated to cater to diverse interests and passions. Engage in lively rounds of bingo, savor the aroma of freshly brewed coffee during cozy gatherings, or feel the rhythm of life pulsate through invigorating exercise sessions. Lose yourself in the melodies of soul-stirring music concerts, relish in delightful tea parties, or immerse yourself in the warmth of Sunday socials. Here, each resident is valued as an individual, and the team at The Carlton works tirelessly to provide personalized care that embraces their unique stories.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 137th out of 172 homes in Illinois for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 44m per day | ■ Avg State avg: 44m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 41m per day | ▲ 7% State avg: 38m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 44m per day | ▼ 18% State avg: 2h 8m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 0m per day | ■ Avg State avg: 3h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 69% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 44m per day | ▲ 31% State avg: 34m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
17% fewer staff per resident than Illinois average
0% compared with Illinois average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
74 total: 23 full-time employees and 51 contractors.
74
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursAssists with medical care and medications.
37 total: 18 full-time employees and 19 contractors.
37
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursHelps with daily care and mobility.
104 total: 72 full-time employees and 32 contractors.
104
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
6,742 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 72 | 32 | 104 | 27,715 | 92 | 100% | 7.4 |
| Registered Nurse | 23 | 51 | 74 | 9,756 | 92 | 100% | 8.7 |
| Licensed Practical Nurse | 18 | 19 | 37 | 9,027 | 92 | 100% | 8.4 |
| Qualified Activities Professional | 7 | 9 | 16 | 2,417 | 92 | 100% | 9.6 |
| RN Director of Nursing | 4 | 0 | 4 | 1,780 | 91 | 99% | 6.1 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,500 | 92 | 100% | 6.4 |
| Dental Services Staff | 3 | 0 | 3 | 1,195 | 90 | 98% | 5.6 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,054 | 86 | 93% | 7.8 |
| Qualified Social Worker | 0 | 1 | 1 | 509 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 500 | 89 | 97% | 5.6 |
| Speech Language Pathologist | 0 | 1 | 1 | 499 | 63 | 68% | 7.9 |
| Dietitian | 1 | 0 | 1 | 492 | 85 | 92% | 5.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 468 | 84 | 91% | 5.6 |
| Administrator | 1 | 0 | 1 | 364 | 64 | 70% | 5.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 329 | 52 | 57% | 5.6 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 250 | 34 | 37% | 7.3 |
| Physical Therapy Aide | 0 | 3 | 3 | 181 | 23 | 25% | 7.6 |
Includes penalties issued in 2023-2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
69% higher than Illinois averageIllinois average: $143K
35% more fines than Illinois averageIllinois average: 3.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1 
6% fewer payment denials than Illinois averageIllinois average: 1.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
5 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 15, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 19, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Nov 2, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Nov 2, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.1
48% better than Illinois averageIllinois average: 9.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.3
82% better than Illinois averageIllinois average: 18.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
3.3%
79% better than Illinois averageIllinois average: 15.5%
Percent of long-stay residents whose ability to move independently worsened
4.8%
74% better than Illinois averageIllinois average: 18.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
1.8%
92% better than Illinois averageIllinois average: 21.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.9%
73% better than Illinois averageIllinois average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
7.8%
48% worse than Illinois averageIllinois average: 5.3%
Percent of long-stay residents with a urinary tract infection
0.2%
92% better than Illinois averageIllinois average: 1.8%
Percent of long-stay residents who lose too much weight
8.5%
30% worse than Illinois averageIllinois average: 6.5%
Percent of long-stay residents who have depressive symptoms
99.8%
108% worse than Illinois averageIllinois average: 48.1%
Percent of long-stay residents who received an antipsychotic medication
22.1%
9% worse than Illinois averageIllinois average: 20.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.8%
In line with Illinois averageIllinois average: 89.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.2%
6% better than Illinois averageIllinois average: 91.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.44
30% better than Illinois averageIllinois average: 2.05
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.02
10% better than Illinois averageIllinois average: 2.25
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
41.8%
39% worse than Illinois averageIllinois average: 68.3%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
53% better than Illinois averageIllinois average: 2.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
70.5%
12% better than Illinois averageIllinois average: 63.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.8%
21% worse than Illinois averageIllinois average: 26.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
53% better than Illinois averageIllinois average: 14.0%
Percentage of SNF residents who experience falls with major injury during their stay.
3.7%
381% worse than Illinois averageIllinois average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
33.3%
38% worse than Illinois averageIllinois average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
37.7%
25% worse than Illinois averageIllinois average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
23% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
18% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
175Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Carlton from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #32 / 171Payroll — State benchmarkedThis home is ranked 32nd out of 171 homes in Illinois. Shows total annual staff payroll benchmarked to the Illinois average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #140 / 171Payroll % — State benchmarkedThis home is ranked 140th out of 171 homes in Illinois. Shows payroll as a percentage of revenue versus the Illinois average. Well-run Illinois facilities typically land around 54–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (59% of admissions), and a typical private pay stay runs around 4 - 5 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
7.2 miles from city center
Estimated distance in miles from Chicago's city center to The Carlton's address, calculated via Google Maps.
— 2 miles to nearest hospital (Ascension Saint Joseph - Chicago)
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The information below is reported by the Illinois Department of Public Health, Office of Health Care Regulation.
| The Selfhelp Home Senior Living Community | NH AL IL RC | Chicago (Uptown) | 72
Facility
72
IL AVG
86
Rank
#209 / 426 |
81.9%
Facility
81.9%
IL AVG
69.3%
Rank
#74 / 204 | +18% | 5.56
Facility
5.56
IL AVG
3.10
Rank
#8 / 172 | +44% | +79% | $0
Facility
$0
IL AVG
$151.3k
Rank
#1 / 173 | 21
Facility
21
IL AVG
36.8
Rank
#45 / 172 | 5.3
Facility
5.3
IL AVG
3.7
Rank
#154 / 172 | 1 | 55 | A+ |
92
Facility
92
IL AVG
51
Rank
#28 / 648 | Marvin Rubin | $9.3M
Facility
$9.3M
IL AVG
$12.2M
Rank
#78 / 171 | $7.0M
Facility
$7.0M
IL AVG
$4.8M
Rank
#73 / 171 | 75.3%
Facility
75.3%
IL AVG
44.3%
Rank
#70 / 171 | 146009 | ||||
| Encore Village of Schaumburg | NH AL IL MC | Schaumburg | 109
Facility
109
IL AVG
86
Rank
#108 / 426 |
55.4%
Facility
55.4%
IL AVG
69.3%
Rank
#169 / 204 | -20% | 3.46
Facility
3.46
IL AVG
3.10
Rank
#54 / 172 | +8% | +12% | $25.5k
Facility
$25.5k
IL AVG
$151.3k
Rank
#94 / 173 | 28
Facility
28
IL AVG
36.8
Rank
#69 / 172 | 2.6
Facility
2.6
IL AVG
3.7
Rank
#28 / 172 | 2 | 105 | A+ |
58
Facility
58
IL AVG
51
Rank
#253 / 648 | Il Ccrc, LLC | $16.2M
Facility
$16.2M
IL AVG
$12.2M
Rank
#1 / 171 | $15.9M
Facility
$15.9M
IL AVG
$4.8M
Rank
#4 / 171 | 98.3%
Facility
98.3%
IL AVG
44.3%
Rank
#171 / 171 | 145341 | ||||
| Smith Village | NH AL IL MC | Chicago (South Side) | 82
Facility
82
IL AVG
86
Rank
#171 / 426 |
85.4%
Facility
85.4%
IL AVG
69.3%
Rank
#57 / 204 | +23% | 5.28
Facility
5.28
IL AVG
3.10
Rank
#10 / 172 | +4% | +70% | $0
Facility
$0
IL AVG
$151.3k
Rank
#1 / 173 | 20
Facility
20
IL AVG
36.8
Rank
#42 / 172 | 3.3
Facility
3.3
IL AVG
3.7
Rank
#69 / 172 | 4 | 66 | A+ |
71
Facility
71
IL AVG
51
Rank
#147 / 648 | The Washington And Jane Smith Home | $11.0M
Facility
$11.0M
IL AVG
$12.2M
Rank
#31 / 171 | $8.0M
Facility
$8.0M
IL AVG
$4.8M
Rank
#24 / 171 | 72.5%
Facility
72.5%
IL AVG
44.3%
Rank
#108 / 171 | 145904 | ||||
| The Carlton | NH HC PC RC | Chicago (Uptown) | 244
Facility
244
IL AVG
86
Rank
#11 / 426 |
75.3%
Facility
75.3%
IL AVG
69.3%
Rank
#99 / 204 | +9% | 2.43
Facility
2.43
IL AVG
3.10
Rank
#137 / 172 | +100% | -22% | $241.1k
Facility
$241.1k
IL AVG
$151.3k
Rank
#159 / 173 | 60
Facility
60
IL AVG
36.8
Rank
#145 / 172 | 3.5
Facility
3.5
IL AVG
3.7
Rank
#82 / 172 | 9 | 173 | - |
84
Facility
84
IL AVG
51
Rank
#80 / 648 | Joanne Ventrella | $20.5M
Facility
$20.5M
IL AVG
$12.2M
Rank
#24 / 171 | $9.1M
Facility
$9.1M
IL AVG
$4.8M
Rank
#32 / 171 | 44.3%
Facility
44.3%
IL AVG
44.3%
Rank
#140 / 171 | 145679 | ||||
| Montgomery Place | NH AL IL MC | Chicago (East Hyde Park) | 40
Facility
40
IL AVG
86
Rank
#350 / 426 |
35.0%
Facility
35.0%
IL AVG
69.3%
Rank
#189 / 204 | -49% | 4.00
Facility
4.00
IL AVG
3.10
Rank
#42 / 172 | +31% | +29% | $51.6k
Facility
$51.6k
IL AVG
$151.3k
Rank
#107 / 173 | 30
Facility
30
IL AVG
36.8
Rank
#79 / 172 | 4.3
Facility
4.3
IL AVG
3.7
Rank
#132 / 172 | 1 | 14 | A+ |
82
Facility
82
IL AVG
51
Rank
#98 / 648 | Margo Brooks Pugh | $13.8M
Facility
$13.8M
IL AVG
$12.2M
Rank
#70 / 171 | $6.9M
Facility
$6.9M
IL AVG
$4.8M
Rank
#69 / 171 | 49.7%
Facility
49.7%
IL AVG
44.3%
Rank
#86 / 171 | 145748 |
The Carlton is located in Chicago, Illinois.
Here are the financial assistance programs available to residents in Illinois.
The Carlton is in the Uptown neighborhood.
The Carlton has a walk score of 84. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
The Carlton's occupancy is 75.3%.
Yes — there are 7 photos of The Carlton in the photo gallery on this page.
(773) 929-1700 will put you in contact with the team at The Carlton.
Yes — The Carlton is a CMS-certified provider of Medicare and Medicaid.
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