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Nursing Home

The Center at Eden Hill

Nursing Home

The Center at Eden Hill

300 Banning St, Dover, DE 19904 View map
Overview of The Center at Eden Hill

Located in Dover, Delaware, The Center at Eden Hill is a nursing home community that boasts a high level of care in a beautiful, hotel-like atmosphere. They are licensed as a skilled nursing facility by the state of Delaware, which means they can provide care to patients who have had their acute or surgical illness treated at the hospital and are now ready to begin the process of achieving wellness before returning home. 
They assist patients in gaining strength and functionality. A well-rounded, individualized program is supplemented by skilled nursing care, family involvement, psychological care, and discharge planning, which encourage each patient’s transition to their highest functional level.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Delaware average: 3.3/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
5/5
Delaware average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
Delaware average: 4.0/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Delaware average: 4.2/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 32m per day

This home provides 4% less nursing time per resident than the Delaware average.

Delaware average: 4h 43m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 80

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Delaware average
Occupancy rate 90%
Residents per day (avg) 73
Occupancy rate
90%
Residents per day (avg)
73

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

67% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

7% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

27% of new residents, often for long-term daily care.

Typical stay 10 days

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$25.4M
Profit
$3.5M
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$25,370,868.00
Profit
$3,488,837.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.8M
22.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.1M
Total costs $21.9M
Bed community size
80-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 48 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
90%
In line with Delaware average
Occupied beds
72 / 80
Average residents 86 per day

License details

Facility type
Nursing Home
Status Active
Issuance July 2, 2025
Expiration June 2, 2026

Additional licensing details

License number: 2880

Ownership & operating entity

The Center at Eden Hill is administrated by Brian J. Zaragoza.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Bessann Murugi Muuo-Wambua
Director of Nursing email: [email protected]
Administrator email: [email protected]

Care Services

Accepts Medicare
Nursing Services
Rehabilitation Services
Skilled Nursing
24-Hour Staffing

Amenities & Lifestyle

Private suites
private bathrooms
fully adjustable hospital beds
flat-screen TVs
free wireless internet
beauty salon
fine dining

Programs & Activities

Specific Programs
Physical Rehabilitation, Medical Services, Fine Dining, Social Services, Psychological Care

Dining & Nutrition

Food Description
Fine dining with healthy, satisfying gourmet meals prepared by an Executive Chef.
Meals Included
Yes

Types of Care at The Center at Eden Hill

Nursing Home
Contact The Center at Eden Hill

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicare

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

6 visits/inspections

Latest inspection

Date:May 20, 2025
Type:Complaint Investigation

58 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for The Center at Eden Hill

The most recent inspection on May 20, 2025, identified multiple deficiencies related to resident rights, abuse reporting, care planning, medication management, infection control, and quality of care. Earlier inspections showed a pattern of issues including incomplete care plans, medication monitoring, personnel recordkeeping, and emergency preparedness, with some deficiencies recurring over time. Complaint investigations included a substantiated case involving failure to report abuse allegations timely and protect residents from neglect. Enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history indicates ongoing challenges with regulatory compliance, with no clear improvement trend evident.

Health Inspection History

Inspections
Total health inspections 4

Delaware average 4.4


Last Health inspection on May 2025

Total health citations 21

Delaware average 38.9

Citations per inspection
5.25

Delaware average 8.72


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

18 of 21 citations resulted from standard inspections; and 3 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Delaware average

Delaware average: 0.9


Serious Health citations More info 0
100% better than Delaware average

Delaware average: 1.2

0 critical citations More info Delaware average: 0.9

0 serious citations More info Delaware average: 1.2

20 moderate citations More info Delaware average: 35.7

1 minor citation More info Delaware average: 1
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. May 20, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. May 20, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. May 20, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Jun 13, 2024
Corrected

Compare Nursing Homes around Dover The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.

2 facilities compared · CMS & DE Dept. of Health data · Updated Mar 2026

The Center at Eden Hill
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Dover
80
89.3%
+11%
4.54
+4%
-2%
0
21
0
73
48
-
$24,0M
$5,8M
24%
85057
Cadia Healthcare Capitol Healthcare
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Dover
120
88.9%
+10%
4.24
-28%
-9%
1
36
1
105
32
Schafer, Eric
$22,2M
$5,8M
26.2%
85048

Places of interest near The Center at Eden Hill

Address 0.8 mile from city center — 0.14 miles to nearest hospital (Eden Hill Medical Center)

Address 300 Banning St, Dover, DE 19904

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 151
Employees 130
Contractors 21
Staff to resident ratio 0:0
100% worse than Delaware average

Delaware average ratio: 1.61:1

Avg staff/day 63
Average shift 7.9 hours
0% compared with Delaware average

Delaware average: 7.6 hours

Total staff hours (quarter) 45,054
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 20
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.5 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 29
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.7 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 59
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

4.1%

1,865 contractor hours this quarter

Licensed Practical Nurse: 10 Registered Nurse: 6 Certified Nursing Assistant: 5
Staff by category
Certified Nursing Assistant5455918,85291100%7.4
Licensed Practical Nurse1910297,20591100%9.7
Registered Nurse146207,11291100%9.5
Respiratory Therapy Technician9092,2348897%7.1
Physical Therapy Assistant8082,1988088%6.5
Clinical Nurse Specialist4041,5156571%8
Speech Language Pathologist7071,3618897%6.8
Physical Therapy Aide5051,18991100%6.8
Other Dietary Services Staff3038107684%6.1
Administrator1015206571%8
RN Director of Nursing1015126470%8
Occupational Therapy Aide2025126571%7.7
Dental Services Staff1015046369%8
Nurse Practitioner1014325459%8
Qualified Social Worker101983538%2.8
59 Certified Nursing Assistant
% of Days 100%
29 Licensed Practical Nurse
% of Days 100%
20 Registered Nurse
% of Days 100%
9 Respiratory Therapy Technician
% of Days 97%
8 Physical Therapy Assistant
% of Days 88%
4 Clinical Nurse Specialist
% of Days 71%
7 Speech Language Pathologist
% of Days 97%
5 Physical Therapy Aide
% of Days 100%
3 Other Dietary Services Staff
% of Days 84%
1 Administrator
% of Days 71%
1 RN Director of Nursing
% of Days 70%
2 Occupational Therapy Aide
% of Days 71%
1 Dental Services Staff
% of Days 69%
1 Nurse Practitioner
% of Days 59%
1 Qualified Social Worker
% of Days 38%

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 92.3%
12% better than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.7%
12% better than Delaware average

Delaware average: 83.1%

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Financial Aid for Delaware Seniors

Get financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.

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